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Staff member at boarding gate was rude, and more than once!

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Already stated this! Terrible experience! Never again to fly with British Airways!!!

Worse experience with an airline in general. They failed in providing boarding passes at the beginning of my flight, requiring a trip to our local airport to correct. Most flights were delayed & one plane had to be replaced due to mechanical problems. Then they forced me to check a carryon bag that I couldn’t pick up in time due to a delayed flight. I had to choose between catching my flight or picking up a bag. And then trying to make a baggage claim online was impossible! A comedy of errors, but it was anything but funny. I would rather take a cruise liner than fly on British Airways again!

One of the worse flights. Departure was delayed by an hour. Boarding was disorganized. It was freezing on the plane. The crew was not very helpful. One of the flight attendants was literally marinated in some awful perfume,. And the food was uneatable, both dinner and breakfast.

Honestly it was not great. I bought the plane tickets months prior to flying. The trip there was fine, though I found the mini beer offered on the flight a bit chintzy. The food was actually quite terrible both ways. I suppose that is somewhat to be expected. However, the return flight experience was awful. They did not have a seat assigned for me so I ended up "Flying Standby" on a flight I had purchased tickets for. This only complicated things when we arrived at Heathrow where I had to be assigned a seat on the next plane before getting through security. That added 15 minutes to the ordeal because there was no one to answer the phone for the security personnel. The security lines were backed up because people. It took another hour to get through and I almost missed my return flight due to them not having assigned me a seat number. Stupid.

I had paid for my family to sit together on the plane. When we got to the plane this wasn't the case and we were separated. meanwhile the lady sitting next to me told me how she didn't pay and were all sitting together

The experience was terrible. 1) We boarded late, 2a) BA lost my bag, 2b) The bag was delivered an entire day later than they said, and 2c) When it was delivered they brought the wrong / someone else's bag, and then the drivers had to come back with the right one. My medicine was in that bag so I needed it ASAP and there was no number to call that would let me speak to an actual person (vs. a automated voice that hangs up on you). This is in addition to my departing flight where an 11 hour travel day turned into a 20 hour travel day, given that: 1) the flight departed late AND it took an hour to deplane when we landed, causing us to miss our connection to Florence. This meant we had to take two connectors to arrive the same day (through Madrid and then Florence). 2) For the 2nd connector, the printer broke so we had to exit Madrid airport to print our boarding passes, and that delay almost caused us to miss our connector for a 2nd time in the same day, for reasons that BA should have easily been able to address.

GOOD: The flight was not delayed and the food was good. The IPA Goose Island beer was excellent. BAD: One of the crew members was so fat that every time she passed through the aisle, she bumped all the people along. Every single time. Once she bumped me with her breast, which made me particularly uncomfortable. I understand job fairness and protection against ageism and people with disabilities but if you buy an aircraft with a given width of aisle, you can't hire attendants whose buts are wider than the aisle. I am sorry but it was really annoying. Also, the games feature on the entertainment screen was not available.

The flight was on time, the plane was at the gate, and then the excuses started. First, it was a part that was needed, then it was short on staff, but they're due to arrive soon, and finally cancellation. Two large triple 7 planes to London were both canceled, leading to over 600 people looking for another flight, which of course was impossible. I had a one week holiday and was forced to spend two nights in hotels in Chicago. Just appalling. I doubt I will ever use American Airlines again.