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Pros: NA

Cons: Both flights through Detroit were re-routed, our luggage was lost for 4 days.

Pros: Na

Cons: They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing.

Pros: The crew was excellent and surprisingly the seats were comfortable.

Cons: I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too

Cons: Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!

Cons: Delayed. Disorganized boarding.

Pros: Seats were comfortable. The blankets and pillow were an amazing addition and made the flight more comfortable.

Cons: Would have enjoyed free WiFi

Pros: Seating and leg room much better than Ryan Air!

Pros: Return on investment is excellent. great ground and air crew great service all around.

Pros: Short flight

Pros: Somewhat

Cons: Food

Cons: Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first.

Pros: Boarded and left on time

Cons: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.

Pros: Everything went very well. The staff were the nicest most helpful people ever. Great food too.

Pros: The crew were great

Cons: This time , the food could have been better

Pros: Crew looked stressed and rushing things. Didn’t look very friendly.

Cons: Smiling crew

Cons: Best airline!

Cons: Food

Pros: They help get passengers to seat and with their luggage

Cons: They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!

Pros: Crew was terrific. Great service. New aircraft are comfortable too.

Cons: Food. Meals are of poor quality. Bland in taste and rubbery texture.

Pros: Excellent service provided by crew

Cons: Food needs improvement

Cons: Seat didn’t recline...

Pros: Great

Cons: Everything is fine

Pros: Very nice crew

Cons: The boarding process, better seats, outdated entertainment system, & slow Baggage delivery .

Pros: Boarded and left on time

Cons: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.

Pros: Super easy check in. Good air hosting staff.

Cons: Same as ALWAYS - Beijing baggage pickup is an absolute joke. Takes forever and it is generally mayhem in the baggage hall. They really need to get ahold of this space and the behaviour of Chinese travelers.

Pros: it would be a lie to say i liked anything

Cons: everything by alot

Cons: The Seats were really old and no new movies

Pros: Reasonable comfortable

Cons: Wider seating would be great

Pros: The crew was professional & friendly

Cons: Food was terrible honestly, entertainment system didn't work on 1st flight.

Pros: Impressive service... amazing crew, very friendly and professional

Cons: Everything was OK

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: Very pleasant and helpful crew

Cons: Improved seating comfort, leg barrier or something

Pros: Great

Cons: Everything is fine

Pros: Flight was excellent crew awesome.

Cons: Nothing

Pros: Everything was impeccable

Cons: Nothing except the rude passagers. But that is out of the hands of the airline..

Cons: Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service.

Pros: The food its disgusting

Cons: Better service and better food

Pros: Crew was excellent

Cons: Food could be better and please offer drinks before you serve meals like European air lines.

Pros: All okey except earphones issue .. doesn’t works to be connected

Pros: The seat were nice & the staff more helpful than before

Cons: Food can be better Entertainment is not good at all, you are starting it after take off, which might take an hour, and closing it an hour before landing Which is something not nice at all

Pros: Seat spacing, food, crew Everything

Pros: Crew and seats

Cons: Sound system,, entertainment system should not be turned off 25min before landing

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Cons: When its rain we shouldn’t walk to the air plain

Cons: Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough.

Pros: The crew tried to be helpful but were equally frustrated with the ground crew.

Cons: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Pros: Amy was absolutely amazing! She was attentive, knowledgeable, and friendly! One of the best flight attendants l have ever met.

Pros: Nothing.

Cons: Timeliness. Cleanliness. Service. Food and drinks.

Pros: Somewhat

Cons: Food

Cons: Maybe not BA fault but immigration wait at jfk was 11/2 hours!

Pros: Comfortable seat

Cons: Having free snacks

Pros: Everything was impeccable

Cons: Nothing except the rude passagers. But that is out of the hands of the airline..

Pros: Nice staff

Cons: Seats are too small, I don't have space for my upper legs.

Cons: No WiFi.

Pros: Food was great, enjoyed watching videos, staff very profession and friendly.

Cons: Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles.

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.

Pros: Excellent crew, good food & movie selection.

Pros: Staff were professional and polite.

Cons: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.