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Pros: No and no.

Cons: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Cons: Hi, Pliz sort out the menu,the food was rubbish.

Pros: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Cons: Making sure everything works properly

Pros: The crew and the food

Cons: The entertaiment selection. Should get better movie, TV and news selection

Pros: My flight was canceled a week before take-off, due to COVID19

Pros: It’s ok

Cons: Timing and food

Cons: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Pros: Love the Airbus, roomy.

Cons: Better entertainment movies, food are boring.

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: My flight was canceled a week before take-off, due to COVID19

Cons: 1 hour delay in departure from Lisbon

Cons: Enternteiment and seats

Pros: Crew was friendly and everything was perfectly on time!

Pros: nothing

Cons: everything

Pros: everything was fine. uneventful

Cons: Food

Pros: Flight was fine

Cons: Check in (i could not do it online) and the 82 chf cost to check a suitcase

Pros: everything was fine. uneventful

Cons: food

Pros: Love the Airbus, roomy.

Cons: Better entertainment movies, food are boring.

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Pros: Great crew

Cons: Very old entertainment system

Cons: I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!

Pros: Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics.

Cons: The tv news on BBC was 1 week old.

Pros: Plane was clean

Cons: Food could be better!

Pros: safe trip

Cons: no entertainment, no food, would like to be aware no food

Pros: Crew is very attentive and working hard during trying times.

Cons: My chairs screen in particular was very difficult to use because the touch screen was not working 90% of the time.

Pros: Very comfy seats.

Pros: The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that.

Pros: nothing

Cons: everything

Pros: No and no.

Cons: Very crowded in.club class. Way lower standard for business class as compared to the other airlines.

Pros: Crew was good. Seats comfortable.

Cons: The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,

Cons: 1 hour delay in departure from Lisbon

Cons: Too warm in the cabin

Pros: The crew was fabulous. Very helpful and upbeat!

Cons: The food wasn’t very good.

Pros: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Cons: Making sure everything works properly

Pros: Great crew.

Pros: Glenlivet whisky for free

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: N/A

Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Pros: crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good.

Cons: wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride.

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Pros: Seats were comfortable.

Cons: There was no food or drinks on an international flight - you had to pay for even a coffee or tea ...... not acceptable!

Pros: The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything

Cons: Making sure everything works properly

Pros: Snacks

Cons: 2h late!

Pros: nothing

Cons: everything

Pros: Fast boarding

Cons: Slow in refuelling, got us delayed for 40-

Pros: KLM are our airline of choice. A great full-service carrier with impecable standards.

Cons: Nothing

Pros: Yes

Cons: Nothing. Flight was amazing

Pros: Usual faultless KLM experience

Cons: Nothing.

Pros: The crew was very kind

Cons: Very nice crew and great food

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Cons: The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!

Pros: Klm's consistantly high standards in everything they do.

Cons: Nothing

Pros: Perfect

Cons: Nothing. Flight was amazing

Cons: Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew.

Pros: Overall a nice and good flight

Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Pros: Overall a nice and good flight

Cons: Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting...

Cons: Very nice crew and great food

Pros: The crews were pretty great!

Cons: The regulating of the temperature.

Pros: A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it.

Cons: I flew economy and all was good and appropriate to the level.