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Cons: There was a delay of more than 1 hour.

Pros: crew was amazing

Cons: no traveller pack, toothpaste, etc. seats too tight.

Pros: Everything

Pros: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Cons: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Pros: Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines.

Cons: Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback.

Cons: Missing a bag , longer wait time at Abu Dhabi

Pros: Good crew that did a fine job in accommodating economy customers during a two hour delay.

Cons: No seat back entertainment, but this is perfectly fine considering it was an Airbus A320 on a 3 hour red-eye flight.

Pros: My flight was canceled, and nobody answer me for my minry back request

Cons: No answer for my requests and emails

Cons: The seat was not comfortable in the flight from Toronto to Abu Dhabi. I was served wrong food. The food was tasteless. The crew was giving on half glass of water when asked for. It felt as if they were scared to give water to drink

Pros: The aircraft was good Ahead of time arrival Immigration at AbuDhabi

Cons: In tag

Pros: My flight was canceled, and nobody answer me for my minry back request

Cons: No answer for my requests and emails

Cons: There was a delay of more than 1 hour.

Pros: It’s OK

Cons: Need improvements

Pros: comfortable

Pros: N/A

Cons: Boarding was very poorly managed. Did not board using zones and kept standing for up to 30-40 mins on the aero bridge.

Pros: It’s OK

Cons: Need improvements

Pros: Ok

Cons: Comfortable

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Cons: No screens or headphones on board, you had to download an app on your phone and use your own earphones to watch a very limited amount of films/tv shows. Very tight seats, not reclining enough. It was like being on a low cost flight but for 5 hours. Very uncomfortable.

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.