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Flight was 2+ hours delayed and they “misplaced” all 3 of our checked-in bags.

These was no gate agent until the last minute when the flight was ready to board, an hour late. The status board at the gate was not updated, had the wrong times on it, and nobody knew what was going on or if the flight would even actually take place since there was no gate agent to provide any information. When the agent finally arrived, there was no explanation why we were an hour late.

Flight was very good. For most part on-flight customer service was great, though online entertainment didn't work. What wasn't good was American Airlines service in Philadelphia. Our plane was delayed out of Naples due to weather, which was understansdable. But customer service to help us make connections to Kansas City was non existent, even though we were told there would be AA reps at the airport to help direct us where to go. When we asked for help, directions were conflicting. As a result we barely made our KC connection. And our bags didn't arrive until next day. For all their app technology, their human service was a bit lacking.

Internet is much improved, which is very important to me a s a business traveler. The off boarding of the plane was fantastic. Very quick and very orderly. We had to check our carry-ons before we got on the plane and they were retrieved and available to us very quickly. We left on time and arrived early. All very good things

I always looks forward to the Biscoff cookies and they weren’t offered….

The flight was overbooked. And the gate agent basically said that the flight will not leave unless two people came forward to give up their seats. Offered money. Raised the $$ too. But we were there for a while and flight was delayed. When passengers approached the gate agent asking what would happen if no one volunteered- the answer was flight would be cancelled! Ridiculous! It’s American’s fault for overbooking. The service level is going from Bad to worse it seems.

It was one hour 15 minutes late taking off so we missed our connecting flight in Philadelphia.

The flight attendance were very pleasant and funny. They made boarding and the flight very pleasant. Just wish the seats cushions had more comfort. Very flat and hard.

We were treated politely and the crew was nice. Again no one knew why there was a delay. Food was hot and a lot was offered but bad in taste. Seats weren’t the worst but for a long flight your legs ache from it. Entertainment was old not very interactive

WiFi didn’t work for me. as headphones didn’t work either.