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Nice comfortable flight from Barcelona back to the states. The premium economy offers the extra room we need for my husband. The food was good and our flight attendants were excellent.

the trip to madrid was uncomfortable with my legs touching the seat in front of me

The Phildalphia to Allentown portion was a BUS, not a plane. All was as expected.

Very crowded flight but what can you expect these days?? Crew was accommodating.

Small outdated plane from Philly to Des Moines with very uncomfortable seats. The plane was old, so we had mechanical issues that delayed us for 3 hours with very little communication. It was a very unpleasant experience and I will try to never fly AA again.

The seats in economy were appeared to be quite thin and lack sufficient cushioning to be comfortable. Perhaps it was my seating position but the plane seemed notably load.

Internet was a bit expensive and did not work ask that week otherwise a good flight

They don't make it easy or promote their food options. Dirty plane. Delayed.

International baggage recheck process in Philadelphia was a disaster. Waited 1 hour and 45 minutes to receive our bags. Waited 15 minutes to recheck bags, flight notification boards were blank so we asked an AA representative for our connecting gate and we were directed to the wrong terminal and gate. Our connection window was over 3 hours and we made our flight by 5 minutes. We pulled away from the gate and sat on the runway for 1 1/2 hours. 1 of our 4 bags didn’t make it to Phoenix. The mobile app for lost baggage didn’t work, the AA rep had to manually fix.

I miss my flight and they could not rebook me that day because the other flight was full, and for the next day I had to pay a whole new fee again which I think is unprofessional