Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.
Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.
Two hours delayed departure ! Lost one of our luggage! Two days later found the luggage, again waiting for more than two hours to get the lost luggage because locked at other airline office.
Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.
Such amazing service! Wonderful flight attendants who actually care about the passengers and go out of their way to make our journey easier!!
They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.
Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
All good. Over four hours flight if provided snacks like Qatar Airways would be better
I prebooked a comfort plus seat on this flight and therefore the flight was comfy. I got the correct seat in the correct section of the plane that I have booked, that's this. Flight was comfortable. Staff were average on the flight, appearing to be rushed and short in engagement with travellers, perhaps this to maximise there rest time on the flight.
I felt that when I was rerouted it should have been to business class.
The seats were uncomfortable. The service was poor. We bought internet for my family and myself and it didn’t work. The charger for our phone didn’t work. The service seemed like they were tired and exhausted and seemed a bit upset. It was not a good flight. Our flight from miami to Qatar was great but from Qatar to Tokyo was simply awful
Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
I purchased Qatar airways after seeing ads about its service. To my surprise Qatar is marketing gimmick and horrible airlines which I don’t recommend to anyone Flight was dirty including flight from Miami to Doha And Doha airport restrooms are dirty On top of this they use this pathetic cheap indigo From Doha to Hyderabad which I will never fly Also they lost one of my baggage in Indigo and still waiting to receive it. I will never travel Qatar and will never recommend
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
Do not overbook flights and kick out confirmed ticketed passengers :-(
It’s a business class ticket but they didn’t give a lounge access
excellent, the staff was kind and the boarding process was with no issues or hassle
Wish the flight attendants were more attentive in serving food
More leg space than other flights, but *maybe* narrower seats
Poor boarding with incorrect gate numbers. Poor service they told me to throw away brand new water bottles. Poor immigration officers most likely American who hates Muslims. Poor service in the plane with no Urdu language sign posted anywhere. Horrible seats with no comfort at all they think people traveling in economy are animals. Slow food and water services. Slow baggage arrival.
My baggage was not boarded and is still missing. I was only carring one piece of luggage and that is misplaced now I am stuck at mumbai without luggage. I had an onward journey from here
We booked a business class ticket via Underpricer. Somehow they screwed up our ticket from Abu Dhabi to Ahmedabad. We will be hesitant to book again with them.
One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.
Etihad charged me for 2 check in bags. On Kayak search results price was showing 2 check in bags were included. Kayak need to reimburse me for these additional charges and metal agony and distress. Thanks.
Will never book any flight from Kayak and will never travel ithad airline
I had ordered gluten free vegetarian but I got chicken instead. I wasn’t able to eat the meal. It’s hard not having food to eat when it’s an international flight. I don’t want to complain but when it’s a 14 hours flight. It would be nice to have something to eat.
nice and clean plane but the seats and the comfort was not what i expected. i expected more based on all the ads and reviews that i've read. I guess you get what you pay for in economy.
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Excellent food and service on my international flight. Most notable is the food provided by Turkish even for coach passengers is very good.
Very small and cramped aisles and seats. Food was poor but the fresh hot roll and hummus was good. No cans of soda given but they had small bottles of water. Crew was nice and pleasant and kept bathroom clean.
It was pleasant except for the boarding at Istanbul and long wait for the wheel chair almost missed the flight Itambul to Dubai
I was not given basinett seat.The connecting flight was missed due to airline fault i was not accomodated for hotel.Drinks were normt served frewuently.Never travelling again on tirkish airlines.I always travel wiyh family by turkish airline but no more.zero stars
We couldn’t fly to Chicago on our booked flight. The flight was overbooked.
Small seat space for 13 hours flight, they charged for baggage , very bad quality of food,
flight with heavy turbulence old boeing 777 rest wasnt clean dashboard doesn’t work
Small plane with only two lavatories at the back. You must have a good plan to use it before or after the meal, if you make a bad decision, you will end up with standing in front of the toilet for a while till the food carts empty. The good thing is even there’s a slightly delayed, the plane is still arriving on time which is superb!!
The only personel that smiled at all were the flights attendants. Desk agents, lounge people none of them had a smile or even a hello. They were like dealing with dead fish. Again flight attendants were good. All other personnel looked like they didn’t want to be there or help.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Pillow and blanket are dirty. My son got multiple bites during the flight
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Excellent experience however older aeroplanes used by China Eastern Airlines.
