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Best domestic flight I’ve been on for a very long time. Way better than any of the Australian carriers for domestic flights!!

The seats and service exceeded expectation for the price I paid for.

My first time flying Hainan Airlines. Boarding process was easy and quick. Staff was friendly and helpful. Food was a simple, hot meal which we don’t see much any more on short flights in the US. Only water, coffee or tea to drink but it was only a two hour flight. Overall pleasing experience.

The absolute worst experience I’ve ever had flying. I am a regular flyer and was transferring from Seoul to Beijing to the USA. I was told the companies were partnered so no need to pick up my baggage, I got through eventually after a terribly confusing airport and unhelpful staff, had issues with the check in counter where they didn’t understand my baggage tag from the previous airline and that my bag needed transferring (which as a company partnership they should have communication like this) and then I got through extremely stressful security with multiple stops and the plane was poor quality (same exact quality as my 1.5 hour flight there) for a 16 hour flight with poor food quality, slow trash service, and less than 15 movies total for flight options I was absolutely over it. My only good thing was I was lucky enough to be sitting by myself in a row

Great although I believe they are able to redistuibute the passangers in a more comfortable way if the flight is not full dor such long flights. Unless the seats are paid for, of coruse.

Good flight, on time. The aircraft was old and the seats lost their shapes. Food was just acceptable.

Two hours delayed departure ! Lost one of our luggage! Two days later found the luggage, again waiting for more than two hours to get the lost luggage because locked at other airline office.

Hainan Airlines was amongst the best. It's sad to see her becoming just mediocre. I recommended her as outstanding. I won't recommend her again.

They asked how much cash i have . I said no cash they said bring cash from atm . Why they even care about my cash.

Flight was scheduled to depart at 1210 hrs. It was delayed 1 hour 20 minutes (maybe for air traffic control reasons). The seats were worn out and very uncomfortable. Lunch was typical for airline. Flight free were friendly.

One of the bags was damaged the offer from the airline wasn’t enough to buy another bag. Can you look into the case please case reference 2007025965730

Poor boarding with incorrect gate numbers. Poor service they told me to throw away brand new water bottles. Poor immigration officers most likely American who hates Muslims. Poor service in the plane with no Urdu language sign posted anywhere. Horrible seats with no comfort at all they think people traveling in economy are animals. Slow food and water services. Slow baggage arrival.

One of your male flight attendant was pushy and a bit of a martinette. Completely unnecessary.

Likes: on time departure, new plane Didn’t like:very poor quality food, very limited entertainment.no amenity kit etc.

In never flown this flight, because my flight coning from Barcelona was delayed.

Etihad flight sector is a local . .give the same quality upto destination

My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.

Food and beverage service have rooms for improvement .there were no entertainment facilities available

crew as a whole is pretty mediocre. dont seem to care much for passengers. Asked 3 different crew for custom papers for immigration check in and they all said i could get it in the airport. have flown to india 3 times prior to this with Qatar and Emirates and they have always provided this paper ahead of landing to speed up the check in process. Also felt in general the crew is irritated and overworked. The one lady in my aisle from Chicago to Abu Dhabi was very pleasant but i was noticing the other crew were nice to each other but pretty cold with the passengers. Not what i usually have experienced from this type of overseas travel. Ive always felt the crew in qatar and emirates were overly sweet and pleasant but having seen the opposite this time i definitely prefer the former.

Transit time could be 15 min longer atleast. It was right on the dot to boarding time. Giving minimal time to do shopping