Find cheap flights on Hainan Airlines

entertainment system broken for long flight!

Pros: the bathrooms were kept fairly clean

Cons: the entertainment system was broken was never apologized for the inconvenience . I wouldve flown a different airline if i knew this.

Pros: flight was changed due to military influence. directly to seattle.

Hainan Airlines was a disappointment

Pros: Inexpensive tickets. New appearing airplanes.

Cons: Everything else was sub-par or terrible, especially to return home (see below). Of the 3 flights I took on Hainan Airlines, 2 were international and 1 was domestic (within China). Generally speaking, the service was terrible-- especially the international flights. On the first flight from Chicago to Beijing, I was traveling with my 8-year-old. Unfortunately, she spilled her drink all over the seat. We struggled to communicate our needs to clean up the spill, as no one spoke English. This may not be surprising for a China-based company, but flights to the United States should include staff with limited English skills. Not only did the staff not appreciate our needs for a basic issue (providing TWO cocktail napkins), they did absolutely nothing to help deal with the situation. To make matters worse, we did not receive our meal-of-choice for either the initial meal or the pre-arrival meal. I found this surprising, since we were served relatively early in the economy class cabin. The domestic flight was another issue. In short, the flight was delayed more than 6 hours for weather. While not Hainan's fault, our departure gate was changed THREE times in 6 hours -- causing significant frustration. Several passengers even fought with the gate agent before the police were called. Finally, our return flight was the worst of all three legs. Again, we did not receive our meal–of– choice. Trying to please my 8-year-old, I asked for the fish. I was a matter-of-factly told that there was no more fish. When I pushed the issue, they "miraculously" found fish, ten feet away on the cart in the next aisle. I asked if he could check for second fish, and the flight attendant acted perturbed. He told me that he cannot make any guarantees, but he would check. I never got the fish -- and he NEVER bothered to check back to see if I would like any of the other entrées. We were then presented with long stretches (i.e., hours) with very little to drink. We were given drinks maybe three times over the course of 12 hours, but I was dying of thirst, made worse by the hot and stuffy cabin. When the flight attendant came by the third time, he provided ice to the person across the aisle. Surprised by seeing ice for the first time I'm 3 legs, I also asked for ice. Again, I was told "we have no more ice. I responded with, "Of course you don't." His response – "is there a problem?" When I expressed my disappointment, he simply walked off. I then got his attention again and pointed out that he never returned with an entrée. Again, no response. In short, the flights are cheap, but I would suggest another airline.