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Pros: Delayed and would have appreciated more snacks.

Pros: Better than US airlines in service and comfort

Cons: The hearphones sound quality is deplorable, and since the aircraft noise level is high is almost impossible to use it. Ok, that is easy to correct with no cost: remind the travelers to bring they own hearphones (I didn't bring mine) for best sound.

Pros: crew service was good and friendly

Cons: baggage unloading was very slow.

Decent, but not great

Pros: Excellent crew, clear announcements in both English and Chinese, decent food and entertainment.

Cons: Hectic boarding process that required taking a bus and everyone pushing and shoving to board the plane in no particular order. Stayed on the tarmac for 2 hours before taking off and did not recieve frequent updates. When the seat in front of you is fully reclined you have essentially zero space.

Overall OK experience

Pros: Direct flight with cheap price. Good entertainment program selection.

Cons: Small seat. Only serving two meals during a 14 hour flight.

Check in staff didn’t know the lounge was closed plus sent us to wrong

Pros: Great crew and good service

Cons: Check in staff ...lazy...gave us wrong information regarding our seats and the lounge....not good

Sea to shanghai

Pros: Service was awesome

Cons: Inflight entertainment has a limited selection

Pros: The direct flight to San Jose The entertainment

Cons: Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel.

Cons: They lost my luggage

Overall great Value and Experience

Pros: I thought the service, efficiency and kindness of the staff was top notch. They made the flight really enjoyable. Hainan does a lot to make sure you feel like you are getting a high quality experience even while flying economy.

Cons: I notice a few things around my seat that were kind of broken, which was surprising knowing that this was a new Dreamliner ... I thought certain things would not be as worn yet. Though I am sure it gets a tons of abuse! I also thought the food was sub-par and we always had a really hard time hearing any announcements because they were not clear, loud and English was challenging to decipher.

Pros: Good entertainment

Cons: Forgot one of my kosher meals on one of the legs.

Pros: Great juices. We really enjoyed the mango juice and coconut juice. The raw vegetable and fruit meal was good. We added humus to it and that added to the taste.

Cons: Didn't appreciate the fumigation of the cabin. Maybe add humus or guacamole to the raw vegetable or fruit platter.

Pros: Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand.

Cons: Half of the sandwich, no coffee

Pros: The crew was very nice and their English was reasonable. They fly the same 787 - 8 planes that they do from LAX so business class is big.

Cons: The boarding process is terrible. It's a cattle call. There's no priority boarding, just everybody lines up and goes. There is however priority bus service out to the jetway.

Pros: The crew was great. Extremely helpful and we're always on top of things when you needed something. They never said no

Cons: The 40 process began almost 15 minutes earlier than scheduled and it was the traditional cattle call with no priority boarding. Also beware, the international terminal in Chongqing is terrible. There is only one restaurant and just a couple of duty free stores. There is a business Lounge but it's not very good

Cons: Only one of two washrooms in economy class was working. Very long queue.

Cons: The flight was listed on the boards as leaving almost 2 hours late. We left to determine what was happening because we would miss our connection in Beijing if true. We had to go through security twice to do this. The flight was not changed to the correct time on the board until it was boarding for the scheduled time. Meanwhile we worried we would miss our next flight. HU7606 May 26, 2018. Very stressful.

Poor customer service at the gate

Cons: We arrived from O'Hare to Seattle and needed wheelchair assistance as I am disabled. When we approached the gate to ask for wheelchair assistance down the ramp to board the plane I was asked if I really needed the wheelchair. I thought that was an odd question to someone that walks with a cane and could be seen walking from the restroom to the gate which would have been a quick one minute jaunt for me 5 years ago but took at least ten minutes from the restroom to the gate. I was trying to figure out in my head how I was going to attempt this long walk while other travelers would have been quickly boarding ahead of me. This was my first of many trips to China to see family but will definitely be my last trip with Hainan. I was extremely disappointed in the way I was treated - is this the way all passengers with disabilities are treated?

Wifi

Pros: WiFi limit to 30 passages is absolutely not good especially for the long international flight

Cons: WiFi for long flight - international