Traveller reviews
Overall rating
10.0
Excellent
Based on 1 reviews
Boarding
10.0
Comfort
10.0
Crew
10.0
Entertainment
10.0
Food
10.0
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Hainan Airlines information
| IATA code | HU |
|---|---|
| Routes | 553 |
| Top route | Guangzhou Baiyun to Haikou Meilan Intl |
| Airports served | 90 |
| Top airport | Beijing Capital |
Hainan Airlines traveller reviews
Pros
"Crew and food are excellent."
(in 44 reviews)
"The crew are friendly and polite."
(in 60 reviews)
"Excellent service from flight attendants"
(in 51 reviews)
Cons
"Nice crew and they spoke English"
(in 13 reviews)
"Direct flight with cheap price."
(in 96 reviews)
"Long trip from the international terminal"
(in 3 reviews)
Recent reviews
Traveller rating
262
118
71
70
0
Find reviews that mention:
missed our flight
flight attendants
food was good
excellent crew
great service
speak english
great experience
international flight
hours late
business class
shuttle bus
class cabin
multiple times
airplane mode
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10.0
Couldn’t have been any better. Absolutely Excellent!
review from
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4.5
Pros: Na
Cons: Over one and an half hours delay - sitting on the airplanereview from
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10.0
Cons: Everting was Good no complain.
review from
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10.0
Pros: Lots of movie options, the food was good (had multiple food dish options for each meal)
review from
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8.3
Pros: Good and pleasant service, new plane very clean including regular WC cleanups
Cons: Boarding could have been done in groupsreview from
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10.0
Pros: Crew and food are excellent
review from
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2.0
Pros: I would like to never fly through China again
Cons: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattlereview from
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10.0
Pros: Everything was great, service on flight was really nice.
Cons: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.review from
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5.3
Pros: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Cons: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!review from
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8.6
Cons: perfect flight
review from
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2.0
Pros: Seat
Cons: Entertainmentreview from
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2.0
Pros: Price
Cons: On time boardingreview from
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6.3
Pros: New aircraft used like their 787-800s
Cons: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choicesreview from
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6.3
Pros: For the price, Hainan is a good value.
Cons: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singaporereview from
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10.0
Pros: Hainan airline it's just amazing.
Cons: They did everything on high customer expectations level.review from
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9.6
Pros: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Cons: The flight was delayed for more than two hours. Upset with it.review from
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9.6
Cons: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
review from
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5.0
Pros: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
review from
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7.3
Pros: Good entertainment system
Cons: Chaotic boarding processreview from
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7.3
Cons: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
review from
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2.0
Pros: We like the people doesn’t even want to help you !!!!!
Cons: The worst customer service and Communication airline ever. A lot of things can be done betterreview from
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7.6
Pros: The crew was great!
Cons: More spacereview from
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7.0
Pros: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Cons: The switch from one terminal to the next was horriblereview from
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7.6
Pros: Entertainment system
Cons: Foodreview from
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2.0
Cons: I miss the flight and I need to change it please
review from
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9.6
Cons: Poor connection
review from
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2.0
Pros: I did not like it.
Cons: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.review from
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2.0
Pros: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Cons: Do not offer a route that you are not going to or have approval to fly.review from
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10.0
Pros: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
review from
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9.6
Cons: Food
review from
Hainan Airlines FAQs
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Flight status
Hainan Airlines route map
Top airports served by Hainan Airlines
- Beijing Capital Airport (PEK)
- Haikou Meilan Intl Airport (HAK)
- Shenzhen Airport (SZX)
- Guangzhou Baiyun Airport (CAN)
- Xi'an Xianyang Airport (XIY)
- Sanya Phoenix Intl Airport (SYX)
- Hangzhou Airport (HGH)
- Chongqing Jiangbei Intl Airport (CKG)
- Urumqi Airport (URC)
- Changsha Huanghua Intl Airport (CSX)
- Zhengzhou Airport (CGO)
- Nanjing Lukou Intl Airport (NKG)
- Wuhan Airport (WUH)
- Shanghai Pu Dong Airport (PVG)
- Dalian Airport (DLC)
Hainan Airlines contact information
- HU IATA code
- +86-898-95339 Call
- hainanairlines.com Visit
Overview of Hainan Airlines
Offering a broad range of both domestic Chinese services and international flights, Hainan Airlines has become a major member of the Asian aviation industry. Despite having headquarters in Haikou on the Hainan Island, the carrier operates the majority of its international services out of Beijing. Additional hubs are positioned in 5 other locations across China: Guangzhou, Sanya, Xi’an, Shenzhen and Hangzhou.
Hainan Airlines has a large network of flights throughout Asia as well as connections to Europe, Oceania and North America. Scheduled services are run to at least 30 countries across the globe, which include the United States, Canada, Australia and Mexico. It became the first airline to offer a direct service between Boston and China in 2014. Codeshare agreements with carriers, such as WestJet, Alaska Airlines and American Airlines, spread its reach across North America.
A combination of Airbus and Boeing aircraft are chosen to facilitate Hainan Airlines routes. The Boeing 737-800 model is one of the most commonly flown, capable of carrying approximately 164 passengers. Larger aircraft like the Boeing 787-9 are used for transcontinental trips. The livery of the fleet features a white fuselage and red tail decorated with yellow wings of the mythical Garuda bird.
Economy passengers are provided with padded headrests and waist pillows to make the journey comfortable. Upgrading to Premium Economy provides a more private setting and access to the Business Class lavatories. Seats recline to a flatbed in Business Class, while walnut wood details deliver a luxurious feel. A designer Bvlgari amenity kit is provided as well as BOSE noise-cancelling headphones.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.