I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
Ridiculous boarding. Enter the gate, walk down a staircase with bags, exit a building, get on a crowded bus, dropped off a few meters away from the aircraft, walk with bags to another set of stairs to board the aircraft. And all that during a pouring down rain, and with children. Ridiculous!!!
Ok. Get a different kosher caterer. The food was odd.
It was delayed instead of departing at 9:20pm, we departed at 11pm… putting us in Columbus after 2am! It was awful. Had I known about the delay, I could have spent some time in the United Lounge… I was starving because I started my journey in Budapest… so I was exhausted and hungry. Plus I had to make new arrangements to be picked up at the airport in Columbus, instead of midnight it was 2:30 am after getting luggage and out of airport. Not feasible. I would have just stayed in Chicago for the night and gotten a morning flight.
We loved the United lounge near our gate and a rep named Aimee who was GREAT
They changed my seats after I checked in and I was stressed from the time I saw that information until just before boarding, when the gate attendant fixed it, but it shouldn't have happened. And if it couldn't be prevented, then the people on the phone I spoke with should have done something to help, which they did not, nor did they offer me compensation, just meaningless apologies.
The flight was operated by Lufthansa. You can't expect much from them anymore. They have a talent in getting something wrong.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Very nice and clean plane. Transit time between flights was tight though
Seats were comfortable. It’s was so cold and very uncomfortable. I paid 2000 miles for wifi service that was choppy the whole flight. Would like to be reimbursed for my miles Food was so disappointing. Three cold and terrible meals for $3000 round trip. This needs to be better.
The plane needs upgrading, the seats are uncomfortable, we are a family of three and they split us and did nothing to group us together, and the food is horrible compared to other airlines bu
Horrible experience airline crew was unprofessional. Flight was delayed. Suit cases did not arrive. Never flying iberia again
Chairs do not recline. Finished the trip with an aching back.
I described my experience in the previous window. I didn't realize that there would be another opportunity for this flight. Please look at my response in the previous window.
The flight was delayed over 4 hours. Business class is just slightly upgraded economy.
They need to start flying on time. We lost 2 days of our time because they delayed flight both ways.
Flight was delayed 3 hours and 15 minutes. The delay caused me to miss my tour group due to arriving late.
The flight delay in Dallas created a domino effect that impacted all of the connecting flights. It also increased the number of connections. I missed my flight from Casablanca to Marrakech because of the tight turnaround when landing in Casablanca. . CMN airport was understaffed. Only one person could help while other employees were just watching him. It was an extremely frustrating situation. People were crying and slamming their palms on the counter when speaking to the customer service provider, Allabough (man’s name?). Allabough couldn’t change my flight in the system. simultaneously, I was on the call with America. Airlines customer service rep named Solomon that said he couldn’t change it either. So, I took a ONYA voyages train to from Casablanca to Marrakech to get there on Friday June 26. This was unpredictable trip.
There's not enough leg room in economy class. The seats are very narrow as well.
Paid for my seat 4 months ago. Did not pay the extra for specific seat assignment ( never have and never was a problem). Could not electronically check in (found out it was due to overbooking and that unassigned seats get bumped first - never happened to me before). Luckily, did make the flight. Very stressful - would have been extremely disruptive for my travel plans. UK Visa - never notified by Kayak or BA that a visa was required. Had to spend 15 minutes to download and complete app at the flight counter and pay $25, and was told they would let me know in 3 days if I would get it (flight landing in 10 hours from when I completed app). Luckily, visa was approved before landing. Unnecessary stress created here. Food - main meal, curry chicken barely palatable with unrecognizable vegetable. Desert cup, cheesecake, also barely palatable. Salad cup was good. Small water offered only 3 times (before main meal, at main meal, at morning snack) - not nearly enough for long flight.
