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The cancellation was disappointing but the arrangement afterwards was prompt and efficient. The seats arrangement were good. I still need to read further the details of how to get the compensation. All the flights taken were 100% delayed, not to mention the one that was cancelled. I couldn't sleep much in the flight from Abu Dhabi to Hong Kong because the egornomic design of the seat is not very comfy. Although there is more leg room, the seat itself was too tight and too hard. I suppose it would be the design of the seat that needs further improvements. The service of the crew and the boarding was good. The food on the flight from Amsterdam to Abu Dhabi was better maybe because the flight was in the morning, the food feels much fresher to the palate. And it was tastier.

The flight was 45 mins late leaving, we sat without a/c for some of this, 2nd Meal was a slice of pizza. Movies were good.

Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.

The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.

Klm start boarding while somw air issue in the plan

You should not have to pay for WiFi in business class

Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.

The whole trip was excellent. The only thing I would change is the temperature of the plane was a bit high which made it uncomfortable to sleep.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Seats actually fit a human! Snack options were a bit lame but that’s ok

My flight time was changed without any notification to me which ruined my time sensitive plans so I ended up completely changing my travel plans and no reimbursement.

Hopped on time for the flight only to get deplaned and delayed another 2.5 hours.

Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.

The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.

The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.

Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted

Slight delay but not bad. UA app worked well! Got regular updates of gate changes, etc. Don't have any complaints.

I like the food, the entertainment, just more room on the plane

If other people in flight, followed instructions and were much cleaner.

Ok so apparently the new policy on United Airlines is that customers in the main cabin should NEVER be served more than once and besides picking up trash there should NEVER be another interaction with the customer for any reason.