Very old flight - time to retire it for newer airplanes
2+ hours delayed Outlet in row 12 did not work Tv monitors did not work Lights kept off the entire flight for at 5pm-7pm flight
No real complaints. The in flight food was much better than I expected. The in flight entertainment was excellent.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Very disappointing given gate agent behavior. Filed a formal complaint with United.
Do not like the size of the overhead bin. I think staff should monitor the size of suitcases that are being carried on by passengers to ensure they meet the size requirement.
Crew was great (professional, attentive, prompt). Snacks for 4 hrs flight is deplorable.
Flight delayed. WiFi connectivity very poor if not existant. Last minute arrival forced me to run to catch my connection.
Both of my flights arrived early and check in process was smooth
Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
Didn't get a seat assignment until the last minute even though i picked a seat.
Flight was on time and the meal and service were good.
Old equipment, needs upgrade and seat comfort. Internet didn't work 75% or the time.
No gates avail at DFW so our incoming had to wait 30 mins for a plane to push back because they Had mechanical. We boarded 90 mins delayed and then we had a mechanical. Come on American…do better. Also at my seat the tray table had not been cleaned. Floor had not been cleaned. But captain and flight Att were very picture and apologetic.
It was a little concerning to hear the ground crew arguing with the flight crew over baggage space. Instead of taking them and checking them, they started checking for space in the first class cabin moving items around like the flight crew didn't know what they were doing. I was embarrassed for them.
On the plus side, crew was attentive, drinks were cold, and in-flight entertainment selection was better than some other airlines. On the negative aide, Plane was delayed almost an hour, either no announcements from the gate crew. Biscoff cookies are gross, appreciate airlines that give a choice. Also, crew had no personality or enthusiasm at all.
I was originally scheduled on AA 1763. When I landed in Miami, I went to the counter for flight AA 2115 to try to move my flight to this one. I was in a first class seat on AA 1763. While they moved to me this flight, I was told that there were no other 1st class seats available and they assigned me into coach. However, when I was getting off the plane I noticed that one of the pilots who was also in line to go jump seat - somehow miraculously got a 1st class seat on this flight. It is actually infuriating that I had a paid 1st class seat yet somehow they would move an AA employee ahead of that. At a bare minimum, they should have compensated me for the fare difference and I really think paying customers should ALWAYs get the premiere seats.
UGH I HAD TO MISS MY FIRST FLIGHT TO TAMPA CAUSE OF THE 10 MINUTE DELAY OF THE ORLANDO TO MIAMI ONE SO THEY HAD ME GET ANOTHER TICKET. I AM NOT HAPPY AT ALL BECAUSE IT MADE ME MISS MY CONNECTING FLIGHT FROM TAMPA TO LONDON AND FORCED ME TO MISS A DAY AT MY ROOM IN THE UK.
Wish they didnt delay off-boarding for 10 minutes so i could connect to my flight from miami to tampa
We experienced gate changes and a long delay. My seat was dirty when I boarded and I had to use wipes to clean it myself. There was an unpleasant and overpowering cleaning product scent on the plane as well that lingered through the flight.
Great. Has a problem with DOB. Fixed 4 us. Led to a 5 hour earlier flight to London!
One of the best flight experiences I've have had in along time. Would fly with them again.
So, the trip from Dublin to LA did not really happen because the flight took off before we could finish the transfer.
Very nice experience. Flight had good entertainment system and good food options. Customer service was very friendly and nice as well.
Like - the crew were nice Dislike - sitting on the tarmac for long periods after boarding and landing.
I was not admitted to the flight!!! i need a refund for this.
It’s my new favourite airline! Everything was smooth and relaxed!
One of the best flights I've been on in a while. Very genuinely friendly staff. Courteous, kind, respectful. On a past flight (not Aer Lingus) I remember being woken up rudely to put my seat forward. Like a child being berated for something. Oddly jarring experience when someone could just tap you gently on the shoulder and gesture kindly. But I noticed the Aer Lingus staff were incredibly patient with everyone on the plane. It's the holiday season and I noticed a lot more elderly customers on the plane than I typically see flying, and the staff went above and beyond with helping accommodate people. Service throughout the flight was flawless. They came through offering water, and picking up garbage at perfect intervals. Seemed like this flight, everyone was on point. And the flight landed early on top of that
Seats are small, but comfortable and more space around you, so for a normal person the seats are perfect. If you are a big and fat individual, I would not think the seats are comfortable. All else was good and normal. Lots of movies to watch.
Customer service was excellent! The app was terrible, tried several times to check in without success! But the young lady that checked us in was absolutely terrific and helpful.
Delayed departure Madrid to Lisboa and my luggage no arrived
Bad. They gave me a voucher for food to use at the airport but didn’t have time since I had to catch the other plane. No refunds and lack of communication
The cabin crew were curt, not with me, but observed with other passengers. They were unduly rude and it was unprovoked and when they realized they were wrong, they made no attempt to apologize for their own confusion.
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Flew Business class and did not like anything, flight attendants were rude and not helpful. Food was of poor quality and I did not eat meals.
Very long line at the gate, moved slowly. I had expected that boarding a flagship A330neo would be with a jetway directly at the gate, and not a long bus ride to the airplane.
The layover was only one hour and a huge line for passport control. If I didn’t cut the line and argue was every single official, I would’ve spent the night in this one. Obviously.TAP AIR people. do not take into account.this problem with their flight scheduling, which is extremely frustrating. Poor food choices, on the pasta was offered, they ran out of chicken right away. All the sodas and water poured in a tiny 70 mL cups, which is not enough to keep hydrated on the long flight. I had to ask for 34 cups at a time. Flight attendant seemed to be tired and overworked.
I am not very tall, and had a difficult time getting my carry-on placed in the overhead bin while passengers were behind me waiting to get to their seats. After struggling with the luggage, I turned it around, and left it, knowing it was not properly placed, but believing there was adequate room for it in the bin. When the flight attendant came through the cabin, she asked whose bag it was, and scolded me for not positioning it correctly. She turned it around and moved on. I thought that her approach was totally unprofessional, calling out a passenger in that manner.
TAP‘s flight attendants seem to be among the least ambitious of all the international flight crews we’ve flown with. . When we left US and went to Portugal, and when we returned from Portugal, flight attendants were not very visible. Then did not offer frequent water breaks and when we had to go back to request water, I was almost an imposition. Meal quality was just average. The dinners were fine. Breakfast wraps were presented soggy.
Boarding we were jammed into a hot crowded bus waiting too long while another bus went in front of us. Appreciated blanket and pillow, movie available helped time pass, the food was not appealing so I had my own snacks, the flight is long, but nothing they can do about that. Staff adequate, flight good.
The seats were comfortable. So many empty seats allowed for stretching out and sleeping. The onboard entertainment was pretty good. The cabin crew were so kind and kept the passengers well- hydrated, and well fed.
We had American Airlines on our return and it was confusing if we were going with Aa or BA I had 2 different flight numbers and didn’t get our gate until it was boarding. So we were a bit nervous as the which it was
Our Jackson, Mississippi to Dallas Fort Worth flight was delayed on 1/19/26.. This was changed to Jackson to Charlotte in the last minute because of this delay. This started some kind of disconnect between American Airlines and British Airways bookings. We could not go past the passport control in London Heathrow. I had to go to the counter and waited for more than 30 minutes to get a new boarding pass. Problems did not end there. Somehow our entire return flight was canceled by someone. I had to make several phone calls over several days to fix the problem – this was not easy from India. Looks like there was some kind of disconnect between two airlines or some agent did not do it right. I’m anxious to know what went wrong.
My touch screen at my seat wasn't working, the films BA advertised on the website for this flight were not available, and the plane was a little dated, food was good and the staff were good, just let down by the aircraft facilities.
Did not like the seating configuration at all with 2+3+2 in business class. Lacking total privacy and comfort
The flight crew was kind, flexible, and accommodating. The seats on the plane were extremely uncomfortable.
Check-in experience, for business call please provide a premium experience
Lost my luggage, ran out of food choices in business class, ground crew was completely unapologetic.
Excellent. The crew and flight were great. Checking in was easy and everyone was very helpful.
Entertainment devices on A380 need to be fixed, the seats might do with updates.
