As per usual when you Hit the UK it's a slow process through customs Not as efficient at Thailand for sure
The flight was delayed. The aircraft was unclean. Promised seat was not given due to change in Aircraft. Not one crew on ground was in a position to give any response. Amsterdam Airport is AVIODABLE Over crowded. Over Expensive. Poor Services.
It was really nice experience by flying this klm flight.I personally recommend everyone to please try this klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Empty seats next to me - wish it had been for a longer flight!!
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Terrible last row seats many seats available but no offer to move to better seat
At the airport, terrible, I do not want to even remember it. It was too humiliating for a business class passenger.
They forgot to serve food and the crew was very unfriendly. Never experienced such a bad KLM flight. Usually fly from Toronto. New York was different.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
A long delay. Don't travel late in the day.
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
The business class seat is exceptional. I wish the food is more palatable.
Both our flights were delayed. Almost didn’t get in the second flight. Staff was rude to the bone.
Short flight, crew and staff very efficient. Over all good flight experience.
It’s always a great time flying with united airlines.
Poor. Crew allowed children to run around and scream and disturb passanger’s seats.
Wonderful. Quick boarding. Early departure and we arrived 30 minutes early at our destination. Unfortunately, when you arrive early, there is still a departing aircraft at our gate. We had to park for 30 minutes until the gate was clear. So our early arrival was not really early at the gate. Otherwise it was a quick and smooth flight. Appreciated the efficiency.
Good until I was put on air canada flight Houston Vancouver not even one cookie
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
For a 4 1/2 hour international flight all we got was 1 small pack of cookies and a drink. You had to watch movies on your own devise.
Flight was extremely hot and they made us check our bags when the space was nowhere near full
Delays experienced in boarding/take off due to incoming plane delayed. However, the boarding time/depart time in the app was significantly delayed in providing these updates. Usually not updated until an hour after we should have already boarded. Poorly managed.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
Flight was on-time, boarding was flawless and the crew was friendly.
On the return flight, arriving in Denver we sat on the tarmac in Denver for over 20 minutes.
Mostly good. The WiFi wasn’t working so that was not great.
Horrible experience upon landing. Probably more due to DCA utter incompetence than AA.
The chicken wrap was tiny ($13 for what looked like a 1/3 of a normal wrap?) and disgusting.
The gate agent had a really bad attitude and refused to help me get on the standby list. She just handed me a card and said I needed to call a number. I asked her to help with the AA app on my phone and she just shrugged and said she didnt know. After a few phone calls, I eventually just went to a different gate agent on the other side of the terminal and got the help I needed.
