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Pros: The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago.

Cons: NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX.

Pros: Crew and the food

Cons: Seating was tight for me a big guy

Pros: None

Cons: All services throughout the process need to be improved from the ground to on board

Pros: Comfortable seats in Premium Economy.

Cons: Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad.

Cons: Need more leg room. Cramped for 8 hours is not a good thing

Pros: My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!

Cons: Cost of extra bag. Also size limit for overhead carryon

Pros: The crew was very accommodating

Cons: Entertainment system was old and with few choices

Pros: Amazing crew and great comfort

Cons: Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems.

Pros: Movies and bathrooms

Cons: 1. UNABLE TO CHOOSE SEATS. 2.Unaware that ticket did not include baggage fee 3.Most uncomfortable seats in 50 years of flying Will not use Momondo again unless I can choose seats and be made aware of ACTUAL COST OF FLIGHT.

Pros: Seat, entertainment, food, plane

Cons: Crew attitude

Cons: Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier.

Pros: Comfortable seats, decent food and was left alone to sleep after a long day.

Cons: Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail.

Pros: Awful!!!

Pros: The boarding process was easy

Cons: Some of the crew members were rude and inconsiderate - if you see that someone is sleeping, you don’t stand at their seat and lean on it and shake it while you’re waiting to give the security demo before take off.

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: The meals were awesome, flight great!

Pros: Food was good

Cons: Should have been on time

Pros: The crew was fantastic, never bothered sleeping people, and had a great trip.

Cons: Nothing, best transatlantic flight I’ve had so far honestly.

Cons: Extremely unfriendly staff at check-in. Boarding was chaos.

Pros: No delays.

Cons: The entertainment monitors were SUPER laggy with response. Image quality wasn't great.

Cons: Everything was OK

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Cons: Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me

Cons: I congratulate the KLM crew!

Pros: Passengers are not polite.

Cons: I missed this flight due to the previous connecting flight being delayed

Pros: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful

Cons: gave old people seats next to the pass

Pros: all procedures at both airports took 15 minutes

Cons: Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled"

Pros: Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking

Cons: horrible dry croissant for breakfast

Cons: Great customer service

Pros: Crew extra nice

Cons: Food

Cons: Extremely unfriendly staff at check-in. Boarding was chaos.

Cons: Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that.

Pros: Crew was kind and helpful. The flight left on time and was smooth.

Cons: The food could have been better! Also, the entertainment options could have been more current.

Pros: Crew was great and helpful despite oversight in my special meal.

Cons: Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!

Pros: Planes were on time and connections made.

Cons: One bag delayed as not put on flight and food could be better.

Pros: Crew helpful. Food good.

Cons: Better range of movies please

Cons: Delay due to strike

Pros: The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining.

Cons: The food was mediocre and the selection of movies was very limited.

Pros: Flight attendants are friendly and helpful.

Cons: Need more leg room

Cons: Swiss Air from Athens to Zurich stellar—excellent service, seating, food—but left one hour late due to air traffic. Nearly missed connecting Edelweiss flight—and that flight was just terrible. Passengers behind me constantly kicking, pulling my seat—wouldn’t allow me to put seat in recline position.

Pros: KLM STAFF WERE VERY PROFESSIONAL

Cons: SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE

Pros: economy plus seats were nice, great movie selection, especially international movies

Cons: crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better

Pros: The crew were excellent and seats were comfy.

Cons: Headphones for the entertainment centre.could have been better. Sound quality not great.

Pros: very nice crew

Cons: my baggage was lost

Pros: Yes super crew and super seat. ( next to empty seat) Nice new plane

Cons: This one couldn’t have been better. Plenty of food snacks and drinks

Pros: Got to ride on a Boeing 747 Intercontinental!

Cons: It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares.

Pros: The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive.

Pros: -

Cons: Will never use Lufthansa again

Pros: vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though.

Cons: Need more leg room

Pros: Crew was really nice can’t complain

Cons: Other airlines offer free beer or even hard liquor here u have to pay

Pros: Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago

Cons: 2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich.

Pros: Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!

Cons: The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure.

Pros: No real problems

Cons: Nothing significant

Pros: crew is ok though not much speaking english

Cons: no other comment

Pros: Crew was friendly

Cons: To many transfers