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Cons: They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow

Pros: Emirates was very efficient. Vegetarian food options were great. Toilet was messy but probably because it was in constant use.

Pros: Lamb and chicken were good but kids didn't like the kids meals..

Cons: 2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers.

Pros: Lots of entertainment options. Good leg room. Good food. Made a 16 hour flight about as tolerable as one can hope for.

Pros: Our flight attendant was very nice.

Cons: The flight looked like it was British Airways. But it was actually operated by American Airlines. I selected seats in advance, but was not assigned to those seats.

Pros: The flight attendant in our long flight, London to Hoiston, was extremely nice and took very good care of our section. The seats were not all that comfortable: you could feel there was minimal padding on mine and my partner's neck rest wouldn't stay up.

Cons: We were shocked to learn there were no outlets on the long flight from London to Houston. Luckily we had a power bank, otherwise our phones would've been dead.

Pros: Crew was cheery despite a 14 hr day

Cons: Long delay due to a system crash.

Pros: The crew was friendly and courteous.

Cons: Make seats more comfortable and food more tasty

Pros: Amazing crew

Pros: My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself"

Cons: The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time

Pros: Picked me up from home in a Mercedes! Great, efficient service

Pros: Crew was nice smooth was friendly

Cons: Me and my boys have been without 3 luggages for 3 date now in Italy! We’ve called Aeroflot everyday and nothing.

Pros: I was able to move to a better seat with extra leg room.

Cons: Boarding — the plane doesn’t come to the gate. Everyone got on a bus and got driven to the plane. Then we stayed on the bus for almost 20 min. Inflight entertainment player was terrible. The screen was not working well. I gave up on it. No coffee service because of minor turbulence.

Cons: They lost our bags and the bags of every other passenger that connected via Moscow to get to Tel Aviv. We flew from jfk but this affected fliers from European origins as well. Horrendous experience at 11:30 pm to fill out lost baggage forms which took 2 hours. Not worth the headache to save a few $.

Cons: The transfer at SRO was horrible

Pros: The crew was amazing and extremely helpful!

Cons: The food could have been better

Cons: Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service.

Pros: The crew was very helpful in all respects.

Cons: Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure.

Pros: Flight was on time.

Cons: In flight complimentary food and drink service could have been better.

Cons: The seat super uncomfortable and narrow.

Pros: flight crew is pleasant. cabin and toilets are clean.

Cons: I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV

Cons: Airline lounges

Pros: 第一次乘坐海南航空公司的班机，从美国回北京。感觉是服务好， 周全， 空姐态度好。

Pros: Onboard crew were nice and polite. Flight was on time (a rarity).

Cons: The boarding crew was rude and unpleasant, the plane was boiling hot.

Pros: Great plane and staff

Cons: Delayed

Cons: Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage....

Pros: Fantastic gate agents!

Cons: The food was terrible.

Pros: Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!

Pros: Too many crying babies!

Cons: On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!

Cons: More room. Not losing our luggage at the end.

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Had to process in and out of immigration then back into airport No transit area

Pros: Upgraded to business class for free and service was amazing.

Pros: Getting off of the plane

Cons: This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork.

Pros: The aircraft

Cons: No overbooking next time!

Pros: The crew was pleasant

Cons: Baggage checkin & flight boarding was slow & disorganized.

Pros: Very professional

Cons: Lost luggage

Pros: The crew was great. The soecial meal request was hadled well despite oversight.

Cons: Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human.

Cons: the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX

Pros: I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too.

Pros: You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad ..

Cons: How you guys gonna do for it ?

Cons: Why is my passport number wrong?

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Pros: Great plane and staff

Cons: Delayed

Cons: Head support for 6 feet plus people on seats would be good

Cons: Too hot inside the aircraft

Pros: The crew was amazing, flight on schedule and good entertainment.

Cons: Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more.

Pros: Crew was helpful and food was very good

Cons: There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai

Pros: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Cons: Food quality was not so good.

Pros: Seat was good

Cons: Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened

Pros: The food was good. The crew was very accommodating.

Cons: .If the seats recline to just a little bit more

Pros: Unprofessional crew member how to treat as GOLD member in business class cabin

Cons: No comment

Cons: They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow

Pros: Yes

Cons: Travelled business class and was ace experience

Pros: Boarding was quick and flight was calm

Cons: The coffe and breakfast.

Cons: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.