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Great plane & serive & big bathrooms

Crew rearranged people before takeoff to allow elbow room. Excellent food, salad and vegetable with meat option to help with hydration, wonderful noodle.

Slightly too cool but I had an extra blanket and that is preferable to hot.

Crew, boarding, seat

Paris airport is extremely passenger unfriendly. Better to connect somewhere else

Good service, decent food, nice entertainment options and it's nice not to feel like the airline thinks it's doing you a favor by letting you fly with them.

Food was ok

No leg room, tight seats in economy

Service on Aeroflot is good -- helpful and friendly.

We had several problems with our reservation. Our tickets on Kayak.com were sold through airfare.com. We received an email from aifrare.com confirming that we purchased two round-trip tickets. But we did not get seat assignments, and the confirmation number we received from airfare.com was incorrect. We only found out about the confirmation number when we tried to contact Aeroflot to get seat assignments. But contacting Aeroflot online was problematic. Instructions there would send us to screens/options links that didn't work. So, we called Aeroflot. They gave us the correct confirmation number over the phone, but sent us back to the website to get seats. And the website again was problematic. We did eventually get assigned seats, and we did make our flight from the U.S. to Moscow. But then our return flight was also problematic. We could not get seat assignments until we went to the airport for our flight home. Aeroflot then told us that I did not have a reservation. Eventually Aeroflot did recognize my reservation, but then told us that it did not have any seats together for my husband and me, unless we paid for an upgrade.

Entertainment,seats and overall experience

Food was terrible

Friendly staff tasty food great entertainment new plane

Everything, the staff were very friendly and helpful, food, flight and boarding was excellent

Nothing

I liked the cleanliness, the beautiful kind staff, and most important of all, the safe flight -- oh yeah, I loved sampling your world class music selection

for a tall guy you need to raise the seats a bit; the food was better than most airplane food but overcooked rice and fish was meh ... it's hard to image how an industrially prepared food could be better, but until you figure it out I'll keep packing my lunch

pretty simple flight, not too packed so I could spread out a bit, slept like a baby really -- super safe flight, I love that

the food, as mentioned above -- meh, you guys are better than the others but still, not so great

Shoud be treated good meal in flight.

Very comfortable flight and helpful crew

Everything

Non

I didn’t like the spicy food

Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. .

My seat mates were very nice about it when I had to climb over them; the food was fine and the staff all were great.

Traveling in economy is torture but then it's over. The sound wasn't working at my seat and I got tired of reading lips on the movie I wanted to see. But reading and sleeping weren't bad ways to spend the time.

coach in many airlines don't offer any amenity kit emirates still provides the basics socks, ear plugs, tooth brush etc. Food and drinks are good with choices

the connectivity offered by emirates and fly Dubai is not a good idea. its loss for customer to pay emirates fare and fly with Flydubai

In flight attention and comfort

Long distance between gate in and plane. Travel via bus to plane wasnt good.

Loved the spaciuos seats and great leg room. Food superb!

Annoying passenfer who peobably drank too much

None

I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Everything

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

Professional crew. Good boarding.

No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

Flight was cancelled.

We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!

Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport.

Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better.

Crew very helpful

New booking system where you cannot select seats without paying more money is outrageous. Will fly Virgin next time. Seats did not recline Flight left three hours late. Nearly missed connection. Very stressful experience

Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!

Absolutely no leg room despite paying additional fee

Best trip ever, flight crew fantastic. Great hospitality from the crew, pleasant and very personable. Will definitely fly Swiss Air again.

The entire process from boarding in Chicago until arrival in Athens was very smooth.

Everything

The service

No entertainment

No problems for the price

Ok no problems for the price

The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou.

Everything

Nothing

Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen.

The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious.

Professional crew. Good boarding.

No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats.

Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place.

Food and staff behaviour

Entertainment

Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!

HHad to pay for even basic drinks No entertainment

Getting our bags through on a tight connection - great job Staff were helpful in finding a safe place for my bassoon.

inability to select seats without having to pay vast extra amounts of money is totally unacceptable. Ended up initially separated from my daughter and then on seats that did not recline. Flight left three hours late, nearly missed connection Next tine will fly Virgin. They look after their passengers!

No TV or entertainment. Very little leg room... !!

Everything

None

I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!

The flights got delayed. One of the flights got delayed without a notice in advance.

Nothing

Everything