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Pros: "The seats in Economy are larger than normal airlines and had extra leg room. My partner is 6ft2in and he sat comfortable, even when the people in front reclined. The staff was so polite and helpful. I will definitely fly JAL again!"
Cons: "The food was a little bland, but that is nit picking. For airline food, it was very good."

Pros: "I like the spirit of Christmas in some of the staff."
Cons: "Board people by section instead of a madsive line."

Cons: "Good space with large seats. Good food and service."

Pros: "Soo Much Food! Crew was very polite and helpful."
Cons: "They didn’t offer a vegetarian meal option in flight, but there was enough sides that it didn’t really matter."

Pros: "Everything was great"
Cons: "Lower the price"

Pros: "I like the guy who’s checking me in he’s very kind."
Cons: "Food."

Pros: "From the food (dinner and lunch), to the spacious seats, to the impressive beverage selection, there is little I would change. The small touches, including coming through the cabin regularly with delicious green tea, made this a wonderful flight."

Pros: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."

Pros: "none"
Cons: "very poor communication of information"

Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"

Pros: "Very friendly and accommodating staff on JAL every trip"

Pros: "Very friendly crew!"

Pros: "Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person."
Cons: "Too long and no rest."

Pros: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Cons: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."

Pros: "Not many passengers so that I had empty seats and could lay down."
Cons: "Tv stopped working suddenly."

Pros: "Great meal compared to other local airlines. Comfortable."

Pros: "The courtesy and professionalism is a 10."
Cons: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."

Pros: "The friendliness of the crew and the comfort of the seat + size of the screen"
Cons: "Possibly more food options could of been better, only had western or Japanese option"

Pros: "This was a very long flight, but the crew was fantastic and attentive. The meals were good and they did everything they could to make us comfortable. The flight was on time and convenient."
Cons: "I wish all the seats were like first class. We were in economy class"

Cons: "服务态度非常好"

Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."

Cons: "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."

Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."

Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."

Pros: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Cons: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."

Pros: "leg space was better than with other companies"

Pros: "This was an AA flight.I never expect excellent service from AA."

Pros: "Staff was great and plane was clean"

Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."

Pros: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"

Pros: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."

Pros: "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
Cons: "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."

Pros: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."

Pros: "The Japanese flight attentants were excellent. Entertainment was excellent"
Cons: "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."

Pros: "Entertainment was excellent"
Cons: "I'm an entertainer, very well respected in Hawaii, Japan and the world. and has always traveled JAL. I travel with my guitar and has never had a problem carrying it on board. The staff will usually come a get it and put it in the closet if it didn't fit in the overhead. But I guess recently rules change, and was told I would have to check it in because the closet space is used only for staff and business people. Was told that the 737 was to small for my guitar won't fit overhead. I have taken 737's all my life with Aloha Airlines and told them that my guitar would fit. That gentleman was a JERK! and was'nt very helpful, and told me I couldn't take it on board and I would have to take it to the package store and have them box it up. That spoiled my whole vacation."

Pros: "JAL is curteous and professional. They had a flight attendant dedicated to helping me and my infant daughter and provided bassinet and assitant with luggage during the flight. Totally different experience from American carriers like United who treat you like cattle. I hope I can fly with JAL again soon. They are incredible. I was super satisfied."

Pros: "My seat and my son's seat were booked apart on the both flights. So I requested the representatives at the check in counters at both airports to change our seats so that we could seat next each other. They were willing to help us out and we got the great seats. They had to ask other customers to help this out, too. In the airplanes, the flight attendants were extremely helpful and friendly when we asked them questions and favors, with nice smiles and calm quiet voices. No wonder the atmosphere was very relaxing and quiet during the both flights. The leg room was roomier and the facilities were newer. When I saw three pilots bowed to the customers before getting into the airplane, I felt they were very professional and ready for their jobs."
Cons: "Some food items were too Japanese. Dried Natto snack was especially weird for my son."

Pros: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Cons: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."

Cons: "I ordered Hindu vegeterian meal while coming to Chicago on phone with Japan Airline I got Asian veg food"

Pros: "Customer service was awesome and the food was good"

Cons: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Pros: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Cons: "I wish they had a larger movie selection, but they had most "New Releases"."

Cons: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."

Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"

Pros: "Almost everything"
Cons: "Can't say because I was satisfied w/ my flight"

Pros: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Cons: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."

Pros: "Excellent service--excellent food (ice cream included in coach)."
Cons: "Loved everything."

Pros: "full service"
Cons: "long flight"

Cons: "Old entertainment system, terrible food"

Pros: "The crew was excellent, respectful and helpful."
Cons: "Boarding by bus is poor"

Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."

Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."

Pros: "Amazing staff and service!"
Cons: "None!"

Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"

Pros: "Cabin crew was amazing!"
Cons: "Food was mediocre and we've had better on Singapore Airlines before."

Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"

Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"

Pros: "Crew were great. Flight was not full."
Cons: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."

Pros: "I like all"
Cons: "Nothing"

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"

Pros: "Friendly staff Good customer service"
Cons: "There was nothing i dislike"

Pros: "Everything"

Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"

Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."

Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"

Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Pros: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Cons: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."

Cons: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."

Pros: "Great entertainment system for a short haul fl flight"
Cons: "Terrible food"

Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."

Cons: "leg space"

Pros: "Entertaiment"

Pros: "Again very friendly and efficient service ."

Cons: "The cabin was quite warm"

Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"

Pros: "evening meal was delicious"
Cons: "breakfast was terrible, and not properly heated, risky food handling not acceptable."

Pros: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Cons: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."

Pros: "Very comfortable great personal service. Smooth flight,on schedule."

Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"

Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."

Pros: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Cons: "Clean bathroom trash more often"

Pros: "Food, entertainment, cleanliness of the restrooms"
Cons: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"

Pros: "Friendliness of crew"

Pros: "Everything else was good"
Cons: "Old aircraft with tired looking seats."

Pros: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."

Cons: "Business cabin is not as good as the Air France one"

Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."

Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."

Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."

Pros: "everything great, every time again"

Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."

Pros: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Cons: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"

Pros: "Amazing crew, great service. Really good food"

Pros: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"

Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"

Pros: "Overall, the Singapore Airlines team are always professional and friendly. They pay attention to every detail and try to make sure everyone is as comfortable as possible. One of my favorite things about this airline is that snack and juice are readily available throughout the entire flight without bothering the flight attendants, say in the middle of the night. This includes fresh fruit and juice, which in my book is a huge plus. Their bathrooms are always clean and include extra cosmetic amenities."
Cons: "Sometimes I feel like the cuisine is a bit too Asian and spicy. I had the fish curry and paid for it later in the flight in the bathroom, if you know what I mean. Also I was disappointed that I could not continue the same movie on this flight, as my previous flight, despite both flights being Singapore Air and using the KrisWorld entertainment system. I think the movies should be the same on each flight. However, the wide selection was great and I watched something else instead and really enjoyed the music selection."

Pros: "The service"
Cons: "The quality of the red wine"

Pros: "The crew and the food are amazing on Turkish airlines. The food is exceptional."
Cons: "Boarding could be better organized."

Cons: "on time, but bad connection experience"

Pros: "Crew were nice and friendly"
Cons: "Better seats and entertainment system As usual Turkish airline was late in departure"

Pros: "For me everything was good"

Pros: "I was impressed by how Turkish Air treated me when I missed my connecting flight in Istanbul It was confusing to say the least but once I got to the right location they could not have been any friendlier, kinder, or gracious My hats off to Turkish Air THANK YOU"
Cons: "It was a tight space and they kept giving me things (pillow,blanket, slippers and socks, and headphones) that I didn’t need or have room for I appreciate the thought Return trip I’ll be more aware and decline what I don’t need"

Pros: "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."

Cons: "Connection flight from plane to the gate,seats need to be updated"

Pros: "Everything."
Cons: "Nothing."

Cons: "Huge delay on the flight + no power for part of the waiting in the field + very bad information in the airport about where to find the gate Overall a terrible flight experience"

Pros: "On time, friendly, good food"

Pros: "All"
Cons: "Crowd highly liked company deserves crowd"

Pros: "I am very happy - always good service, timely and pleasant staff."
Cons: "n/a"

Cons: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."

Cons: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Pros: "Fantastic journey no problems at all thanks kayak....."

Pros: "Well looked after from start to finish!"
Cons: "Nothing!"

Pros: "Food"
Cons: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"

Pros: "Everything"
Cons: "Would highly recommend"

Pros: "I am a disabled passenger. Turkish look after me well."
Cons: "No complaints. Good service"

Pros: "Nothing"
Cons: "Nothing"

Pros: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."

Pros: "Crew and efficiency"
Cons: "Too hot in the plain"

Pros: "I was so impressed by every staff of Turkish Airlines.. I was very young when TWA. Was an elite airlines, with the flight attendants dress perfect.. it made me feel like I was flying first class...with this being my first time using Turkish airlines I actually will use them over the American Airlines; just because the way I was treated and how quickly someone was willing to assist anyone.... I say you are the best!"

Pros: "Our Turkish Airlines flight was late boarding and passengers were upset about not being able to make their connecting flights. The crew handled it well, but anxiety was high. The food is always good and one of the reason I fly Turkish Airlines on a regular basis."
Cons: "Passport Control at Ataturk International was a nightmare with hundreds of people ahead of us in the queue. No Police to secure the area, so people rushed the line pushing us aside and jumped the queue, this happened repeatedly. I would advise people NOT to fly into this airport and expect to make your connecting flight, because it doesn't play out well at all. We were in line for 2 hours and witnessed people pushing, shoving, yelling at strangers and generally acting like animals. I found the whole experience highly disturbing."

Pros: "The for was good. The crew was attentive and professional."
Cons: "The leg room in the Washington-Istanbul leg was very small for a long haul international flight."

Pros: "I was delivered from point A to point B"
Cons: "Airplane was changed, seats was changed. Crew was helpful but ground staff wasn’t very much like to help"

Pros: "Great food!"
Cons: "The aircraft looks a little old."

Pros: "Top notch service on the airplane"
Cons: "None"

Pros: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Cons: "My luggage was ruined due to poor handling."

Pros: "Loved how friendly the staff was and wanted you to feel at home"
Cons: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"

Pros: "The flight took off and landed as scheduled. Boarding was quick and without any hassle. Food was served with in an effective way, and in a friendly manner. Food and drinks were of a good quality and passengers were taken into consideration. Thank you very much."
Cons: "I have nothing to complain about. I did not at any time feel disappointed about anything."

Pros: "Super friendly - and fantastic entertaiment!"
Cons: "Security and bags checks returning were awful about 4 between airport doors and airplane. Must be a way to clean the process up some."

Pros: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Cons: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."

Pros: "The staff were attentive to the passengers."
Cons: "The food needs to be warmer."

Cons: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."

Pros: "Service was ok , but not trying too much"
Cons: "Ask for some milk for my tea , I was egnored once ,second time got an answaer "there is non""

Cons: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."

Pros: "The entertainment choice and availability of USB port for charging was excellent."
Cons: "This leg of both of our flights (going and return) was quite cramped. Due to an unfortunate delay on our return flight, our overall day was extended from ~8 hours to 16 hours, and had us flying through the night--very unexpected and tiring. Additionally, although we requested kosher meals well in advance, the delay/cancellation of our flights and rebooking effectively cancelled our kosher meals and there was nothing for us to eat. This was very frustrating."

Pros: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Cons: "On Board food offerings, seats are a little tight"

Pros: "Service was prompt but short. Stewards seemed stressed out."
Cons: "Ran out of chicken option. Friend does not eat eggplant (option #2)"

Pros: "Food"

Pros: "The crew is very attentive, although at times lacks some foresight in dealing with passengers. The aircraft was quite new and clean. The entertainment system was outstanding and the food good, although a downgrade from THY experiences from a few years ago."
Cons: "The passengers on some Turkey--US flights are hilariously terrible. People getting up during landing, littering in the plane, clogging toilets, creating spills, NEVER listening to announcements made by the crew, etc. It's essentially a zoo. I sat by a bulkhead seat, and I had maybe 200 people push by my feet, step on them, knock around my shoes and TV console during the flight. It's a somewhat tiring spectacle for 10 hours on end."

Pros: "Everything was great!"

Cons: "We landed into Ataturk airport while a coup was going on! And no one from Turkish Airlines was anywhere to be found for the next 16 hours."

Pros: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Cons: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."

Pros: "The flight was effective, on time, the service was very good. Good food"
Cons: "I couldn't understand the entertainment computer. I experienced a much more friendly one at different airlines, and they had a rich variety of content and games. Please also make sure that all staff is fluent with English - few of them seem either not to be communicative, or not confident to speak."

Cons: "They always ran out of food options."

Cons: "The plane was very cold"

Cons: "Delay, had to sleep over at the airport, no hotel provided."

Pros: "The staff was disorganized The boarding slow and the computer was the workings same as above"

Cons: "Good was not good really bad it is"

Pros: "the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful"
Cons: "gave old people seats next to the pass"

Cons: "The check in process was confusing as the MIA location required that passengers take luggage to an area away from the ticketing counter, no explanation and almost zero signage. We walked around the airport until we found the location. Truly a horrible experience in MIA. Move to TPA!!"

Cons: "My flight was 5 hours late. They lost my bag with expensive stuff."

Cons: "Was forced to check in my carry on and it did not arrive with my other luggage. I’m still waiting for it."

Pros: "Lost my luggage"
Cons: "Lost my luggage"

Cons: "The delay of our bags at the airport we waited almost 2h hours"

Pros: "Slippers, eye mask and toothbrush and toothpaste."
Cons: "Wish there was a vegetarian option for food."

Cons: "My skis did not arrive in the luggage. Airline company or airport needs to have a better sustem tracking luggage and making sure no items are lost."

Pros: "all good"
Cons: "luguages missed connexion"

Pros: "We left on time and boarding was quick"
Cons: "Horrible food, weird combinations."

Pros: "The flight was comfortable and the service was friendly. Again much niceer because we got more legroom."
Cons: "Our luggage did not make it, so we had to wait 1 1/2 hours after arriving to see if the luggage made it, ended up having to file a lost baggage claim, after our long flights that is tiresome. I hope we will get it soon."

Pros: "Crew was nice and priority boarding made a huge difference."
Cons: "My seat was broken and couldn't lean back the WHOLE flight. Food was terrible at times unbeatable and stale. Flight left an hour and a half late and captain did not even announce the reason"

Pros: "Service and food, wonderful pilots"

Pros: "On time, scheduling"
Cons: "Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Cons: "Excellent!!!"

Cons: "Never got the chance to fly. My initial flight to this destination was cancelled. Wasted too much of my time."

Pros: "Quick boarding, nice and friendly crew, lots of movies and shows to pick from"
Cons: "Food tasted good but portions were really small, like kids meal. Crew was not updated with the times and left 45 minutes late which made us miss our connection flight and Im writing this while waiting for the next one we had to schedule. My 11 months old is with us and this was very inconvenient to say the least"

Pros: "yes tnx great nice flight"

Pros: "I liked food!"
Cons: "It was hot."

Pros: "thank you"

Cons: "Food was Ok"

Pros: "Will fly again with aeroflot. Great service."

Pros: "Need a pin to change sim card? No problem! Basically, no reasonable request is turned down. Great service! Free slippers and stuff. Two full meals. What's not to love?"
Cons: "Nothing! I loved everything on this flight!"

Pros: "Great and frequent meals, pleasant staff. The airplane is in a good condition. I really like how they give you a small paper menu before serving food which shows you what the food is going to be served and the choices you're gonna have."
Cons: "Awful tablets which are supposed to show movies and other stuff. The touch screen is awful, but there is a mechanical control without which it would be impossible to use. The feedback of this mechanical control is so slow that it makes you feel like being punished for something. I don't know why it's so hard to make a responsive tablet but it's a problem on many-many airplanes. These tablets are so bad that sometimes I think it would be better without one at all."

Pros: "Excellent crew"
Cons: "Dishes are too spicy, soy sauce doesn't match a salad. Vegetarian diet is not Asian. Entertainment program failed. 10 hours flight without it too boring."

Pros: "Aeroflot is SUPER!"

Pros: "Food is above average."

Pros: "Entertainment and the flight crew."
Cons: "The fact my hockey sticks didnt even make it on the first plane to moscow and I need them for a game this afternoon. I also had to have a friend that works from Delta take the sticks from you guys because of the forwarding process."

Pros: "In-flight service was pleasant."
Cons: "The boarding at the Heathrow Airport was a bit chaotic, due to the incompetence of the so-called manager who had no ability in simple crowd management. Fortunately, some female flight attendant who did the boarding had some common sense and helped ease the situation. Sack that male manager who was so unpleasant and incompetent."

Cons: "The wait at the gate was very disorganized, the information didn't show up until after our boarding time. The entrainment system didn't work so we didn't have anything to watch for a 10 hour flight. Also, baggage took the longest ever to show up. I would never fly Aeroflot ever again."

Pros: "The fish menu"
Cons: "Crew members are far from being polite."

Pros: "Aeroflot has free lunch and drinks including wine"

Pros: "The service and consistency of items offered made the flight go by smoother."
Cons: "The boarding was time consuming and not on time."

Pros: "The flight was easy."
Cons: "Food was terrible."

Cons: "Plane was full. I had to sit with the noisiest passangers ever. Little kids and parents were not concerned about their noisy kids ever. Other than this, flight was wonderful."

Pros: "Everything was perfect except boarding"
Cons: "The bus ride from gate to aircraft was too long! 20 minutes!!!"

Cons: "They lost my baggage"

Pros: "My mom had the stomach flu and couldn't make it to the flight. I called both air companies (was on the phone for hours!) and they literally didn't care. Didn't refund anything. So if you're throwing up take the flight anyway, don't worry about infecting other passengers, they apparently don't care. Otherwise, say bye bye to your ticket."

Pros: "We were served a hot meal even though it was only a three hour flight. The plane was quite empty at the back so we were able to move to uncrowded seating, which was helpful. Altogether a good flight."

Pros: "Great flight, comfortable, much better then I thought it would be! Would fly with them again."
Cons: "When I booked was given 2 free suitcases BUT when I got to airport was only allowed one and charged an extra $100."

Pros: "Food, service, leg space"
Cons: "No entertainment apart from magazines"

Pros: "I liked pretty much everything. But best if all was priority boarding for partners with kids and goody bag with games and activity books for the kids."
Cons: "There could be a little bit more Russian cartoons available for such a long flight."

Pros: "Entertainment system was OK with variety of movies"
Cons: "aircraft was heavily populated, no space for the kegs. the service was very slow, only one food cart for all passengers. it more than one hour to serve every one on board."

Cons: "I've flown on Aeroflot planes 4 times in the last month and a half and none of them boarded on time. In fact, only one of them boarded within 15 minutes of the scheduled time.This flight boarded an hour late and no explanation why."

Pros: "Cold sandwich was better than United A's hot meal."
Cons: "Aeroflot cancelled my flight. I had to leave at 2:30 am 18 hours early. Vayana did not try to help. I was cheated out of a day in Moscow and a night in a fabulous hotel. Did the 8:45pm flight go?"

Pros: "It was a nice surprise that the most inexpensive flight to Warsaw happened to be pretty awesome!"
Cons: "The organization of the boarding process was a bit confusing and disorganized. They also ran out of beef and chicken options for our section of the plane, but made an exception for one lady who complained A LOT."

Cons: "I was not able to cancel or freeze the flight, so I missed it."

Pros: "Good."

Pros: "Pretty smooth flight, nothing special."
Cons: "My shoulders were literally wider than the seat so they stuck out, making me constantly change positions to try not to bump the person next to me."

Pros: "the diverse amount of films"
Cons: "the food could have been better."

Pros: "Fairly easy boarding process and nice staff"
Cons: "Delayed about an hour once all boarded"

Cons: "The flight was cancelled without explanation"

Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."

Pros: "Efficient friendly service."
Cons: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."

Pros: "The airplane was modern and well kept. The crew were attentive and kind."
Cons: "Nothing - our flight out was great!"

Pros: "The staff were ok"
Cons: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"

Pros: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Cons: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."

Cons: "Seats are too small and dont recline for an 8 hour flight. You feel like an animal in a cage. No choice for dinner and no snacks between dinner and breakfast."

Cons: "Very cramped airplane on an 8 hour flight!!! Plus, no meal on trans-atlantic flight??!!"

Pros: "Movies"
Cons: "We were in 40G and H, bulkhead seats. I have never had such a hot plane (and I am a world traveler). We were both very warm (felt like 85 degrees- warm enough to not be comfortable). I was told by the flight attendant that people in back of plane were freezing. The breakfast was good, but the dinner was ok, but not ‘I wish I could have seconds” good. I lowered the rating because they never gave us more than the one bottle of water that was on our seats when we arrived. That may have been ok for the people in the cold part of the plane but not for us in the sweating part. Luckily we had brought a big bottle of water."

Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."

Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."

Pros: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Cons: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."

Pros: "Movie selection, warm buns,"
Cons: "no thing to report"

Cons: "It was exceptionally on time. Very informative captain without being chatty. Crew was efficient but not very friendly. Food was tasty and sufficient."

Pros: "Crew was friendly and helpful."
Cons: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."

Pros: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Cons: "Boarding was a little scattered, but ok"

Pros: "One crew member was particularly nice and personable."
Cons: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."

Cons: "Charged 70 Euros for one bag. Expected to pay something but thought that was a bit much. Plane could've been more neat."

Pros: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Cons: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."

Cons: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("

Cons: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"

Pros: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Cons: "There was no snack served."

Pros: "They did what they could..."
Cons: "Delay change of tire. Missed next flight Frankfurt- Dallas."

Pros: "Crew were good. Plane new and clean."
Cons: "I think the only free drinks are tea and coffee."

Pros: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Cons: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Cons: "They charge me €70 for my bag and it should have been free!!"

Pros: "Clean planes, working entertainment, decent food"
Cons: "Delay (1 hour) in departing"

Pros: "Crew and plane good. Friendly and English was excellent."
Cons: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Cons: "70euro baggage fee at counter check in while flying on SAS. The same fee is 13 Euro if is bag selected at the time of ticket booking. kayak never gave me the option."

Cons: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."

Cons: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Pros: "The cleanliness"
Cons: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"

Pros: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."

Pros: "Was able to selct my seat"
Cons: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"

Cons: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."

Pros: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Cons: "The slight delay due to something not being able to lock."

Pros: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Cons: "The noise factor was very high."

Cons: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."

Pros: "tjis flight was on United Airlines. It was nice and simple"
Cons: "the landinf was ROUGH and The plane was very grimy"

Pros: "On time and smooth travel."
Cons: "No choice in dinner items."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Pros: "The plane was new, great seats and staff"
Cons: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"

Pros: "The flight was not sold out so middle seat was vacant-"
Cons: "The customs agent was slower than slow.. This is no exaggeration -/everyone on our flight, the following flight, and a few of the flight after that went throug the other line before we did. We do not know if she is training , being rediculously conscientious, being too social or a power/control thing. We had plenty of time, I feel sorry for people who had tight connections. LOTS of people switched lines but we didn't know it would continue to be rediculous. There are stairs to climb from the gate which will be a problem for people with any physical issues ( bad knees). The plane took off late and this time we were nervous with a tight connection in Stockholm Location of Gate display is slower than most airports and we were told It changes at the last minute. We will avoid the Oslo airport in the future."

Pros: "The interior of the plane - Clean, bright an shine, even it's an old 737-700,"
Cons: "To add some selection of the food"

Cons: "We were delayed before boarding, then delayed again upon landing. Hence, we missed our connection and had to fly to Copenhagen and not arrive in Helsinki until after midnight."

Pros: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Cons: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."

Cons: "Our flight TO Rome via Copenhagen was canceled and some of our party needed to find overnight accommodations in Chicago."

Cons: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."