Pros: "It was OK experience. Nothing special."
Cons: "I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive."
Pros: "Courteous crew, nice leg room, entertainment system worked, periodical food/drink."
Cons: "I requested a special meal request online but it didn’t go through, and the crew had to find me an alternate meal."
Pros: "Things were pretty smooth."
Cons: "Could have done without the flight delay."
Pros: "Nice plane, good food"
Pros: "plane empty, speedy boarding."
Cons: "At least soft drinks should be free of charge."
Cons: "Because of the weather in London the flight from Budapest was delayed over an hour. By the time we made it to the connection flight in London they closed the gate and never made it our next leg. We got rebooked and made it to New York where we were supposed to get a hotel room. Never happened. Sleeping on the floor in the terminal."
Pros: "The attitude of crew long ques for toilet"
Cons: "Long queues for toilet"
Cons: "Was not offered a drink whole others around me were. Don't know why."
Cons: "We where delayed for just over an hour"
Pros: "The plane was newly refurbished. Entertainment was excellent. Seat room, or course, is an issue and comfort was a little above average for economy, but the operation was well-run, the food was descent, and entertainment was solid."
Cons: "The screens on the seatbacks could use shielding from oblique angles. If the people in front of you decide to binge-watch movies late into the night, it can interfere with sleep."
Pros: "Great entertainment choices"
Cons: "Slow crew. Same good choices as flight just before"
Pros: "Friendliness and professionalism of the personnel."
Pros: "nice employees"
Cons: "for the second time on this flight, the onboard devise for credit cards would not accept mine. this is the same card i used to book the flight. i complained to british air last time but they obviously haven't fixed the problem. there seems to be a problem using american credit cards these flights. is is a problem because nothing is free. luck;y a flight attendant did feel bad about it and gave me a glass of water"
Pros: "Crew on flight friendly and helpful."
Cons: "Could never find anyone and at check in counter and gates. For this reason will never fly British Airways if possible."
Pros: "That we made it to New York"
Cons: "Being selected for extra security because I am American was upsetting. Worst turbulence I ever experienced the pilot didn’t even try to avoid it. Finally landed stuck on the ground in the plane 50 minutes before we got to the gate. Plane landed at 420pm and I didn’t get my bag until almost 7 pm. This caused me to have to throw my suitcase away because I couldn’t make it to my connecting flight in time. Worst travel experience ever"
Pros: "Funny safety video."
Cons: "Lost baggage. Still waiting on update and location for property. Clerk at lost baggage desk was rude and unhelpful."
Cons: "I had a problem with seating due to a medical condition and I wasn't relocated"
Cons: "I had to purchase a cup of coffee."
Cons: "Cancelled the flight with no explanation. This is the second time in a row my return flight to BWI from LHR has been cancelled."
Cons: "transfer from terminal 5 to terminal 3 - process was unclear"
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Pros: "see above"
Cons: "see above"
Pros: "Flight arrived on time. Crew on board was good."
Cons: "Didn't realize BA does not give passengers any refreshments for free including water. This is a bit much. Also the BA personnel checking in baggage was not friendly and was a stickler for not allowing our baggage as carry-on when others with the same size luggage were allowed by other personnel."
Pros: "Staff tried to make up for the crappy plane with food and drinks"
Cons: "Entertainment started 90 minutes after take off do to not fuctioning.. No USB ports to charge phones so I couldn't use my own phone for entertainment. When the entertainment did come on it was horrible. Old screens and ear phone ports didn't really work right. Plane was out dated and old I probably won't fly British air again."
Pros: "Very pleasant crew"
Cons: "Very cramped and overcrowded."
Pros: "I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me."
Pros: "Boeing 777"
Cons: "Plane old model, not updated and terrible entertainment"
Pros: "The staffs were brilliant"
Pros: "good meals, good seats, adequate in flight entertainment - this was part of a voyage all the way around the planet starting and ending in san jose costa rica - 5 different airlines and 8 different planes - eva was best but brittish air and iberia were a close second"
Cons: "even though i was at the airport almost 5 hours before the flight - the check in process left me with less than an hour by the time i got through the line twice and then through all the security points - they waited way to late to begin checkin - my kiosk check in was a waste of time since they did the same thing at the window - however, and fortunately for us - they did give us boarding passes for all three legs of the journey whereas the kiosk only gave two - Kuala Lumpur, London and Madrid - because my companion was traveling with a philippines passport we needed to stay airside at all three stops"
Pros: "The staff very friendly and helpful"
Cons: "We missed two flights,made it on the third trip.when trying to get some help and information I felt like they were blowing us off ( employees at the airport in Paris) not so much British Airways.The first time we missed the flight it was because we were sent to the wrong gate,and we tried to get information we were told to sit down our plane would be next.We then had to start the process all over again going thru check in and security, proses was so slow we missed the second flight,then I had to go thru the process anion retrieving our bags,going thru check in and security the third time,by the time I got to the gate they were boarding. It was a nightmare and I got to feeling we would never get out of Paris.Not so sure I would want to go to Paris Airport again.? If I would use BA."
Cons: "It was difficult to get our seat assignments."
Cons: "There was no food on this fight."
Pros: "Impressed with the plane! Great service,"
Cons: "Rude employees, flight attendant actually kicked my partners leg on purpose. No beverage provided at all."
Pros: "The cabin crew were excellent."
Cons: "Almost everything else! The entertainment system had screens that were the size of postage stamps - and bragged that there were 375 selections. Compare with Emirates, a screen 10x the size, much higher quality, and over 3500 selections. The seats had little padding - a mediocre experience from an airline that should be able to do better."
Pros: "Crew very friendly. I wish I would have written down her name."
Cons: "Boarding process was disorganized. Several flights boarding at same time hard to hear. No visible issues related IT issue."
Cons: "Only food options had to be purchased. Not even coffee was offerrrd."
Pros: "The choice of movies available via the seat-back entertainment system was outstanding - a mix of recent hits and older classics. The veggie curry and chocolate ganache were much tastier than I expect from airplane food."
Cons: "Narrow seat."
Pros: "Bording was quick"
Cons: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."
Cons: "We booked a wheelchair transfer from the connecting flight, and BA refused to provide the service. My elderly mother in law with limited mobility was left alone and stranded at Heathrow and was only assisted by fellow passengers (NOT BA staff). Unbelievable."
Pros: "Overall an excellent trip. Easy boarding/exit."
Cons: "Did not purchase food or entertainment."
Cons: "There was no entertainment for that flight."
Cons: "Terminal 5 in Heathrow can require a lot of walking."
Pros: "on time, friendly staff, helpful with babies"
Cons: "less and less legroom on BA! think about tall people"
Pros: "Great customer service"
Cons: "One of BA system was down which did delay us"
Pros: "The crew was very friendly and the overall experience was pleasant!"
Pros: "Service flight crw"
Cons: "Terribly crowded"