Pros: "I like how they boarded the back of the plane first!"
Cons: "The seats weren't as comfortable as other airlines. The food wasn't very good either."
Pros: "The selection of movies was great. Boarding happened super fast and plane departed early."
Cons: "Plane was incredibly cold! Touch screen didn’t work well. Breakfast was lame. Flight attendants were super loud during breakfast service even though the lights were still dimmed."
Cons: "Not getting bumped from a flight set up 2 months ago"
Cons: "Poor customer service"
Cons: "Customer interaction is a joke"
Pros: "Not much"
Cons: "Our bags were lost, no apologies (in fact, the phone was put down on me twice), when the bags were returned after 24 hours, one was damaged and had to be replaced at my expense....no chance of a refund. My family and I will NEVER TRAVEL WITH AER LINGUS AGAIN....the worst airline in the world"
Pros: "On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!"
Pros: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Cons: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."
Pros: "Never made it onto the plane due to flight departing early and my flight landed in Dublin late. So there was no experience for me on this flight"
Cons: "The flight to Madrid left with about 15 passengers waiting to leave the flight from Chicago. We landed before our flight to Madrid was to depart. But by time we walked out we all missed our flight and had to rebook. I’m sure the flight to Madrid could’ve waited for the 15 of us. But they didn’t."
Pros: "Crew helpful and friendly."
Cons: "Announcement could be clearer. Sometimes gabled and indistinct."
Cons: "Flight was about an hour late taking off"
Pros: "fantastic customer service"
Cons: "wouldve loved to have been left breakfast while i slept"
Pros: "Plane was half full."
Cons: "Food was terrible, and if you’re white and your significant other is black you may have to request things for her because she won’t get them even when she asks"
Pros: "Quick organized boarding, friendly staff, much better flight than I expected. Food was even pretty good...Customs in Shannon was MUCH easier than Heathrow would have been, so thankfully, I went through customs in Shannon."
Pros: "Nothing"
Cons: "Poor customer service"
Pros: "Friendly staff, came around with water and ice cream. Decent lunch. Good entertainment."
Cons: "Seat was very narrow."
Pros: "They had vegetarian options for food."
Cons: "I couldn't check in until I got to the airport so I was stuck in a middle seat. Boarding went smoothly but we sat on the run way for an extended period of time. The screens weren't working for the first 45 mintues and when they were finally reset the movies kept skipping which made it unwatchable, the 7 hour flight from hell."
Pros: "On time flight"
Cons: "Made me check my carryon bag then it was opened - why - don’t know - and items missing along with my luggage strap. Will NEVER use Aer Lingus again"
Pros: "Staff & pilots excellent"
Cons: "Flight was delayed by 2 hours."
Pros: "The flight was on schedule and the crew was friendly."
Cons: "The cabin and restrooms were a bit dirty. The seats weren’t the most comfortable and the attendants didn’t make as many rounds as expected for a 10 hour day flight."
Pros: "very professional crew"
Cons: "Too many people bring too much cabin baggage Delayed taking off because of late boarding"
Pros: "You lost myluhgage. I have no clean clothes to ware"
Pros: "Surprising good food! Had a chicken mushroom ravioli and it was tasty. The wrap, not so much."
Pros: "Smooth flight, wonderful crew, all ahead of schedule"
Cons: "The bussing at Faro Airport"
Pros: "Seats comfy, staff friendly."
Cons: "Because I booked through a third party, I wasn't able to log on to confirm seats or prepay my luggage or give my phone number for flight changes. When I got to airport they wanted 50 Euro for my extra luggage. They couldn't accept credit cards in Munich! So then I had to do another bank withdrawal. Minimum withdrawal 100, so now I have an extra 50 Euro left and another bank charge. Probably won't do this again through a third party to a foreign country."
Pros: "Lovely crew and comfortable seats. Didn’t try food or entertainment"
Cons: "There was a terrible draught almost like an open window!!"
Pros: "Tail winds shortened the flying time by 45 minutes"
Cons: "seats... no space menu.... skip it movie choice ... fair at best"
Pros: "I like the comfort and reliability of this airline in my experience."
Cons: "Safety briefing crew member & pilot impossible to understand. Very poor diction."
Pros: "Great service. Food was alright. Quick boarding"
Cons: "Luggage took forever to arrive."
Pros: "Nothing."
Cons: "First time I flew with Aer Lingus and can't say I will do it again. Didn't realize I was flying across continents in such a small plane. The flight attendants were barely civil; the bin above me housed supplies and on more than one occasion an attendant with visibly wet armpits leaned over me without nary an excuse me."
Cons: "Early boarding.. wondering could this catch me out on another occasion?"
Pros: "On time. Reached early"
Cons: "No compliments of drinks"
Cons: "My issue has more to do with after the flight, than the actual flight. My luggage was lost somehow between Heathrow and Shannon. The lack of communication I received from Aer Lingus, and the length of time it took for me to get the luggage was a bit ridiculous. I was never told what happened to the luggage and I was given the timeline to receive my luggage within 24 hours. Well it took over 48 hours to get the luggage. I was given specific timeframes to call the Shannon Airport Aer Lingus luggage desk, which I followed. Had to leave a message every time, and not once was it returned. The only communication I did get was calling the Shannon Airport directly and working with their employees. I could tell they were frustrated with me, which is completely understandable, because they weren't the appropriate people to communicate with. I was just very disappointed in the customer service."
Pros: "Aer Lingus flight attendants as well as employees inside the terminals were wonderful. I sincerely feel they went above and beyond to make sure you were happy. Whatever they could control they did a good job."
Cons: "Seats were extremely uncomfortable, felt like you were sitting on a piece of plywood. In addition they were very narrow and had little leg room."
Pros: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Cons: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Pros: "More comfortable, on time."
Cons: "Food was edible and crew accommodating for extra water"
Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Pros: "Flight attendant was delightful."
Pros: "Efficient staff and timely I would book again for sure"
Pros: "Overall just fine for a budget airline."
Cons: "The dinners on the transatlantic flights were pretty terrible - probably would do better by offering something better for purchase instead of giving everyone a bad hot meal. Lost my luggage on the way home too."
Cons: "No TSA precheck Confusing check-in based on counter location and inexperienced agents."
Cons: "We froze the entire trip each way as we had the exit seats"
Pros: "The in-flight staff were also very helpful."
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "You can never really go wrong with Aer Lingus."
Pros: "Everyone is so nice!"
Cons: "A working ladder and door"
Pros: "Bought a seat 3 hours before check in and had a row to myself"
Cons: "Excellent Ryanair flight. 75% full. Very friendly crew."
Pros: "Nothing because I wasn’t allowed to board"
Cons: "Everything"
Cons: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Pros: "good to have bag drop-off ,flight on time but an older plane"
Cons: "Queues at security at Manchester always a nightmare! .Foreign airports do not have that problem"
Pros: "Price"
Cons: "Better seats too tight"
Pros: "Great crew. :)"
Cons: "Landing a little bumpy this time but overall a good flight."
Cons: "On arrival at Dublin Airport we had to wait outside for a period while they arranged to open a door to enter the building"
Pros: "flight on time"
Cons: "priority passangers can board first, but must wait half an our standing up in the corridor. I do not understand this and what the advantage is. next time, I will wait in the chairs until the last ine, because you already have your seat number."
Pros: "Crew was helpful."
Cons: "On the check in process we fell force to pay for our seats, we bought the tickets (my wife and myself) in the same transaction and paid with the same card, the check in was made from the app, both at the same and they put us apart (row 6 and row 33) when in both cases were free seats next to us."
Cons: "Plane was late as most Ryanair flights in the afternoon are expected to be."
Pros: "While the movies choices were limited and the quality not that great, the price was not large either."
Pros: "It was short"
Cons: "Ryanair website and use of cookies is designed to confuse and extract as much money off what should be a simple process. At the point of booking after inputing card details the price went up £208 pounds. Removing cookies and rebooking was over £300 cheaper. There's so much more to say"
Pros: "Safe journey and on-time"
Cons: "There are too many announcements, always advertising something or other, it is an invasion of the ears that cannot be ignored."
Pros: "The crew was kind and respectful."
Cons: "Ryanair hides a lot of hidden costs and inabilities through their site. I had to pay extra for the luggage that I didn't know about."
Pros: "The crew and the timeliness of the flight."
Cons: "The level of comfort. Pretty terrible airplane seats, but are tolerable if you’re doing a short flight."
Pros: "Quickness with the site. Easy to use"
Cons: "1) my first issue is that my card was charged 2x before having to run it a 3rd time to guarantee my flight. I guess Kayak and Ryanair do not communicate as easily as other carriers. 2) I was charged $50 Euro at the counter for NOT checking in. I attempted to check in numerous times, but it was not allowing me to check in. I received a booking confirmation, but never received a confirmation ID that would have allowed me to check in on the flight. I would appreciate if Kayak would have a response to this?"
Cons: "Late, dirty and not properly stocked..."
Pros: "Nothing"
Cons: "The landing was dangerous and rough."
Cons: "Booked 3 flights all on Ryanair for a trip inside Portugal. The booking agent, Gotogate.com, and Ryanair left me deserted. Some error occurred and I received the same flight booking # for all 3 the flights. I discovered this when trying to retrieve my boarding pass for the second flight. Neither company fixed the problem and I could not board the flight. I ended up having to rent a car and drive to Porto (6 hours away). Neither company have anyone that can assist with these issues on the weekend. The worst experience I could have had on my birthday vacation."
Cons: "We attempted to cancel our reservations more than a week before our trip because my husband was hospitalized. Not with the flu or a broken arm, but a major and serious life threatening illness we are still dealing with. We provided numerous documents as proof of the absolute dire situation and they denied the request over and over again. I get that the tickets were "non-refundable" but at least offer vouchers, credit, or be totally a stand-up company and refund the tickets. It wasn't buyers remorse, trust me, we would have preferred to be in Portugal, rather than sitting in a hospital hoping and praying for his recovery."
Pros: "You get what you pay for. No issues"
Cons: "The queue on the tarmac waiting to board but I realise they are trying to keep to schedule"
Pros: "Cheap cheap cheap!"
Cons: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Pros: "The crew were all friendly and welcoming"
Cons: "Nothing"
Pros: "Great trip, right on time, plane was clean, colors are a little weird, guessing some one is a Michigan football fan"
Pros: "It got me home"
Cons: "Boarding was slow, seats not together unless you pay, uncomfortable seats, park up in poor location meaning you have to go up and down steps. Not good with push chair"
Pros: "Not alot,crew was pleasent and staff in London were lovely"
Cons: "Small seats, uncomfortable,over priced drinks and food terrible landing.delayed"
Pros: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Cons: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Pros: "Seat ok"
Cons: "Delay with no information.this is an airline that although cheap has no interest in customers"
Cons: "From Bournemouth to Faro and Family,when do you start again? Sincerely. J. Tavares"
Pros: "Nothing."
Cons: "Flight was an hour late without notice. I payed for selected seating and was not seated with my husband, I payed more for my luggage than the air fair, had to pay for water. Pushing for product sales. The most unrelaxing ride I have ever been on. And complicated checkin online."
Pros: "The helpful, friendly, happy crew. The fact you get a choice of food and the crew are not run off their feet serving everyone food that is included in the flight price. Very efficient shuttle bus service between airport and destinations, again with helpful and friendly staff."
Cons: "Cramped seating. High cost of booking hold luggage."
Pros: "There is a large lounge at the gate at Gatwick that the passengers could have been checked into prior to boarding commencing, but this was not used. Instead, A large queue was in place for over 40 minutes and once boarding commenced, as many were checking cabin bags into the hold, boarding took about 30 minutes, delaying the flight by 30 minutes"
Pros: "Nothing"
Cons: "Ryanair boarded the plane only for us to be stuck inside a dirty stinky tunnel with no plane at the end of it. Crying children, moaning kids, no air conditioning, for about 1.5 hours. Ryanair as a company KNEW they'd be delayed, yet they board us into a disgusting tunnel to sit on the floor with no toilets no water nothing. We then board but at this point I was deathly ill and Ryanair didn't take care of us at all with any free refreshments like they should have for being late. Disgusting service. Won't be flying with them ever again this happens way too often."
Pros: "We paid for our seats but the staff decided to move people that were separated due to Ryanairs booking system to move with us who had paid for seats. No good"
Pros: "Prompt take-off, good in-flight service, landed 30 minutes early."
Cons: "Had to pay 36 euros to get printed boarding passes."
Pros: "Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not."
Pros: "I needed a glass of water as soon as I boarded to take some tablets as I was starting to feel unwell. The crew accommodated this immediately and were very pleasent."
Cons: "Why people don't just pay if they want to sit together. It is that way now so go with it rather than main and play chess on the plane, asking people if they will change seats. Sort it out your adults. Surely you can cope for a few hours?"
Cons: "My wife and I was split up and ended up in middle seats of different rows and neither of us had people to either side of us. This is Ryanair trying to get you to pay for guaranteed seating the next time you travel. Ridiculous!!"
Pros: "Sometimes this airline would offer good deal, even though the one I booked was just a normal price. And it's pretty clean and comfort too."
Cons: "A bunch of hidden charges after you paid the air ticket, including luggages and check-in fee.."
Pros: "On time flight"
Cons: "Walking through endless sales & loud music to get to airplane"
Pros: "Most of the crew were hard working, pleasant and the flight came in slightly early"
Cons: "There was a cabin services director (or whatever his title was) who clearly liked the sound of his own voice. He kept going on and on about how bad the weather was in London and how sunny it was in Portugal. He mentioned rain and snow in London and suggested that people booked a return flight to Portugal in the twenty-five minutes available to them in London after the plane had landed. One joke about the sun versus the rain might have been acceptable but to raise it again ad again just became irritating and an abuse of the PA system. He shouted Halleluja amongst other things when trying to get money out of people for the Ryanair charity. If he wants to be a professional comedian he should change his profession as he was just annoying people and he stopped the flight from being relaxing,"
Cons: "Flight delayed by 7 hours"
Pros: "Plane was late and no reason given until we were sitting on the plane."
Pros: "Speed of boarding"
Cons: "Ran out of tea and coffee after first 3-4 rows so most of us had none."
Pros: "Used rynair few times now easy to book great value"
Cons: "Cant say there was anything negative ."
Pros: "Not much"
Cons: "We were stuck on the plane for about 40 minutes after takeoff with no AC because they couldn't start the engines? I am not really sure if that was the reason they gave us zero communication..."