Pros: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Cons: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Pros: "Flexible seating due to only very few passengers. On time departure and arrival"
Pros: "The crew was friendly"
Cons: "In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating."
Pros: "Very comfortable; excellent service"
Cons: "Food"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Pros: "All Crew members was friendly seats i found comfortable."
Cons: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"
Cons: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Pros: "one of the crew was rude. my spouse forgot to fold-up the cup holder, the hostess heat the holder so hard while walking. I don't know but it appeared as very very rude."
Cons: "Improve the process for boarding people were standing there for 45 minutes to 1 hour. People there needs training"
Pros: "Friendly crew and spacious."
Cons: "Food could be better"
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "The service is exceptional!"
Pros: "Five Star Singapore Service on board the aircraft."
Pros: "The staff is amazing and know what parents of bubs need."
Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "Entertainment"
Cons: "Way too cold"
Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Pros: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "Boarding was good and the flight time was shorter than expected."
Cons: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Cons: "Hostesses not so pleasant"
Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."
Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Comfortable, full service through the night.."
Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "food. schedule was on time"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "All went great"
Cons: "I liked all - end to end excellent service"
Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pros: "Crew was very friendly and good service."
Pros: "SQ always has top quality service and that came through today."
Pros: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
Pros: "Great service with a smile and can do attitude"
Cons: "Seats are tight and hard"
Pros: "Crew is remarkable"
Pros: "The staff were great, very efficient."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Pros: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Cons: "Food was ok, not super high quality."
Pros: "I enjoyed the entertainment, food, boarding was easy, crew gave a warm welcome and was comfortable"
Cons: "I'm good with everything as there was really no down side"
Pros: "Singapore air has amongst the best service out of all airlines."
Pros: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Cons: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Cons: "Didn’t even take off!"
Cons: "Crew on flight back to philly not as helpful"
Pros: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Pros: "The crew was amazing"
Cons: "it would be better if the flight departure on the scheduled time"
Cons: "Very uncomfortable seats in business class, almost no recline."
Pros: "The flight attendants were fantastic. They paid attention to every detail and anticipated requests. Always had a smile on their faces."
Cons: "The service and the aircraft with QSuites were superb."
Pros: "Plenty legroom with Qatar. Food good."
Cons: "Everything good as usual"
Cons: "Boarding by bus at Doha is lengthy and not very comfortable."
Pros: "Seat was comfortable and leg room was pretty decent in economy class when compared to other airlines"
Cons: "Extra leg room, little bigger seats"
Cons: "I didn't like that my Amex was used fraudulently to purchase 3 tickets to a place I would never visit with Ahmed and Mohammed and respectfully request, while I am disputing this with Amex that you credit me the 3 tickets purchased. Thanks!"
Pros: "Crew was good and helpful. Food was good. Seats were comfortable."
Cons: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Pros: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Cons: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Pros: "Flight was fine"
Cons: "Did not serve vegetarian food even after repeated requests"
Cons: "The plane was delayed at the start but that's was ok you need a safe plane but we missed the next flight. You don't flight to Cuba so missed all the next day flight to Cuba but you lost all four bags and not helping to get them back so missed the rebooked flights again, so stall waiting someone to find them."
Pros: "Great service from all staff ,"
Cons: "Nothing"
Pros: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Pros: "Went out of their way to be helpful"
Pros: "Great services"
Cons: "Boarding slow"
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Pros: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Pros: "Good leg room. Food was best airline food I've ever had....... By far"
Cons: "The added journey flying around Saudi Arabia. Adds extra time onto a very long flight. Would put me off flying Qatar again"
Pros: "Staff was outstanding"
Cons: "N/A"
Cons: "Same no in flight wifi"
Pros: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Pros: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Cons: "Chairs a little too small for long flights...."
Pros: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Cons: "The alcoholic drinks on the craft had to be banned for sack of God"
Pros: "Very professional ground staff and cabin crew; very genuine and trained well. However, the first class food is absolutely subpar. Entertainment choices were great though & the lie flat seats are fab!"
Cons: "The food"
Pros: "Crew was very accommodating."
Cons: "Nothing to report."
Pros: "My flight from Chicago to Doha was late to come in and there was a gate agent waiting for us and two other passengers with a sign when we got off the plane. He told us that our flight had already left but he would get us on the next one. We ended up getting seats on the next flight but then were also given the option to get a temporary visa and explore Doha for the night. We opted for the comped night which included a very nice hotel and $100 in meal vouchers. We absolutely LOVED Doha and the hotel and food was fantastic! I don't think I have ever received better service from an airline or a hotel. We ended up walking around Souq Waquif and the downtown until 1am (we are two young females!) with no issue and just used Uber to get to and from the hotel. Everything was so well laid out for us! No complaints whatsoever!"
Pros: "Confi and relaxed atmosphere"
Pros: "Seats are comfortable with plenty of leg space. Aircrafts were clean and tidy. Landing and take off were smoothest I have ever experienced."
Cons: "Menu choice was very basic and quantity was also poor. Food quality was below par in terms of taste and presentation. In-flight crew was inefficient and flow. Meal trays laid on meal tables for hours after the passengers finished food. Flight attendants literally responded in over 30 min of call. I pressed special meals online before boarding. However, the flight attendants were not sure. They went back to kitchen to verify that and return with the ordered meal."
Pros: "Crew attention and care"
Cons: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Cons: "Food is not fresh, very uncomfortable seats and very little leg room."
Cons: "Missed it because my flight from Colombo was delayed by 6 hrs."
Cons: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Pros: "Great airline...nice staff, very attentive and polite."
Pros: "High quality gluten free meals (best I've had on Qatar Airways)."
Cons: "Seating needs to be more spacious."
Pros: "Everything was great except the plane from Doha to Beirut it was too small with no seat screens and bad c music channels and non-comfortable seats !! :( otherwise everything was great !! I like Qatar airlines and don't hesitate to travel with them again Thank you"
Pros: "Cabin cleanliness including restrooms, excellent food selections comfortable seats including head support and friendly professional attendants."
Pros: "Nothing"
Cons: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Cons: "Worst customer service"
Cons: "Not allowing water on the flight made it extremely long and unbearable."
Pros: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Cons: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Cons: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Cons: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Pros: "everything was great. huge seats, large legroom."
Pros: "Some of the crew were friendly, certainly not all of them."
Cons: "Seats were uncomfortable, food was subpar. Paid extra for a “twin” seat and after this experience I think passengers should be paid extra to sit here."
Pros: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
Pros: "All services are simply best."
Cons: "If you can add more Indian food, that will be better."
Pros: "The crew was very polite and professional."
Cons: "There could be more legroom."
Pros: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
Pros: "The crew were attentive and friendly."
Pros: "The attendant helped find me a vegan option at the last second."
Pros: "Good flight"
Cons: "Crew was not very friendly. Had argument with a old man in the next row over serving glass of water"
Cons: "Older plane less entertainment options"
Pros: "very good as expected"
Pros: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
Cons: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
Cons: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Pros: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Cons: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Cons: "Did not like the fact that I was not able to upgrade"
Pros: "The relaxed environment and the crew are amazing"
Cons: "Some snacks between the food service"
Cons: "The food selection was limited and not tasteful!"
Cons: "Terribly long flight. Unclean toilets."
Pros: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Cons: "All Good"
Pros: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
Cons: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
Pros: "Great service! While first time, I had a great experience."
Pros: "Every thing was good"
Pros: "Food n movie selection"
Cons: "Noisy seat n very less leg room"
Pros: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Cons: "None"
Pros: "Crew professionalism, Entertainment Flight timing Take off and landings"
Pros: "We were able to switch seats to get more space -- especially leg room"
Pros: "The flight crew we're fine and helpful if you needed something."
Cons: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Cons: "The wifi wasn't working throughout the journey."
Cons: "There was a minor issue with bus availability at DXB once we landed. Other than that, the flight was excellent."
Pros: "Entertainment"
Cons: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Pros: "Everything was good"
Cons: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
Pros: "I like the crew they were so accommodative"
Cons: "No comments"
Pros: "Crew were lovely"
Cons: "Insufficient vegan option"
Pros: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
Cons: "N/A"
Pros: "Great hospitality from the crew and quality plane facilities."
Pros: "nothing"
Cons: "we were delayed by 3 hours and missed our next flight to seattle, emirates did nothing to help us catch our next flight, even though it sat on the tarmac for 30 minutes while we were denied entry to the gate."
Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Pros: "It's the best I could ask for the price I paid. Flights during weekdays are better than weekend in my opinion."
Pros: "Crew onboard was nice"
Cons: "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "All the services were excellent"
Pros: "Hospitality and vegetarian food Maintaining the timings"
Pros: "Emirates Airline first wowed me because it was a double decker. Even as an economy class customer, I felt like I was treated like first class. They had so many entertainment options from movies to games and their food was very delicious! My flight was about 8 hours and it definitely didnt seem that long."
Cons: "I dont have any complaints. My friend and I repeatedly told each other that this flight was one of if not the best flight we've took by far."
Pros: "My wife requested airport assistance st Dubai and Dublin and it was excellent with the staff involved extremely helpful."
Cons: "We were disappointed with the food in business class. It was not better than economy except for the quality and amount of wine served."
Pros: "Was upgraded to business"
Pros: "New airplanes, good space between seats, descent food."
Cons: "Cairo airport is a mess, Emirates is the best airline."
Cons: "When I went to the airport, the attendant at the check-in counter informed me that my reservation was cancelled and I had to purchase a new ticket."
Pros: "It was a very pleasant flight with friendly staff and good food. Overall it was a very good experience and for sure I will fly with them again..Thank you Emirates Airways team:-)"
Cons: "Tray was filthy dirty from previous passenger. Not acceptible amid the current Coronavirus pandemic. Paid $600 for ticket. Plane was changed to a smaller model with no entertainment system."
Pros: "Always great crew but the 737-800 is too cramped for east-west flights and hardly any leg room."
Cons: "Larger less cramped jet. Toilets at rear and everytime someone tried to move around a guy standing in aisle next to me talking to another passenger i got hit. After about the 3rd time i almost landed in the back of the seat infront of me. I had words and he moved. Couldnt put seat back as not enough room. Got off jet with neck cramped...got on jet via rear door after walk and wait about 10 minutes on hot tarnac with sun belting into back of the unfortunate rear seaters...hostess apologised but i felt sorry for any older/ sick people. We were cooking on a hot plate like prawns !!!"
Cons: "A bigger, more comfortable aircraft"
Cons: "great water service"
Pros: "The crew were excellent. Seating was comfortable."
Cons: "Nothing."
Pros: "Crapped seats too close. Seat belts too short."
Cons: "Eye mark not provided."
Pros: "Seats very uncomfortable No leg room"
Cons: "Better seat bottom & seat back to short & Badly configured for taller people Not enough leg room !!!"
Cons: "Horrible service. Flight cancelled. Delayed by 30h. Will never travel Virgin Australia again"
Pros: "Crew fantastic Very comfortable"
Pros: "Crew work very hard and are very pleasant."
Pros: "Delhi to Singapore all Gud . Singapore’s to Perth all Gud but after Perth to broome no wheel chair access was provided"
Pros: "Director flight at a good time"
Cons: "nothing"
Pros: "Fast flight"
Cons: "Delayed departure due to headwinds for incoming aircraft"
Cons: "Glad to have an isle seat"
Cons: "Meal on board was probably the worst I’ve ever had on any airline, including the very cheap Asian ones. Virgin has set a new low in customer service"
Pros: "Flight was great except the turbulence but that is expected"
Cons: "Hardly any legroom"
Pros: "Free entertainment was a pleasant surprise. Luggage check-in was another, my luggage made it from Perth to Queenstown even though the 2 fights were separate bookings and changed from Virgin to Air New Zealand."
Cons: "NO legroom. Thank God for the short (3.5 hrs) flight. Tall people are definitely being discriminated against if we have to pay more for equivalent comfort."
Pros: "The coke"
Cons: "Not bloody much. I'm passed I'm not with my wife now"
Pros: "Great service and a free hot meal! Couldn't ask for more."
Pros: "Everything was GREAT"
Pros: "The crew service was amazing. The flight attendant went the extra mile and actually put another blanket on me as I slept, which was a comforting extra touch. This was in Business Class."
Cons: "For a night flight of 4 hours duration, the business class meal service should be express, to maximize opportunity to sleep."
Pros: "Priority boarding is great"
Pros: "Crew very welcoming and helpful"
Cons: "Older seats mean less comfort for such a long flight"
Cons: "Flight cancelled with no announcement.Delayed 5 hours."
Pros: "The crew were friendly"
Cons: "The plane was freezing and no entertainment"
Pros: "The entertainment"
Cons: "In finish line, that media muchine not working"
Pros: "Economy is most often how I connect. Certainty felt a little more upgraded this flight"
Cons: "Efficiency, schedule retained, in flight entertainment."
Pros: "I like that the plane landed safely. The crew on the plane were nice and the food was good for airplane food. There seemed to be an abundance of entertainment options but I was working so didn't really get a chance to use them. Staff on board the plane and on board experience was great."
Cons: "The people who were working at the front desk at check in seemed to be very inconvenienced by the fact I was checking into my flight, which seems like it's supposed to be their jobs, if I'm not mistaken. I had golf clubs and was told to wait at a desk were I stood for 10 mins while a woman looked at the computer, not looking up from it in the whole time. There was another lady checking clubs too, and you would thing it was the fist time they had ever had to check golf clubs into a flight; I assume that's not true."
Pros: "Service was great, aircraft okay"
Cons: "Would have liked a charging point on such a long flight."
Pros: "High degree of professionalism and friendly service."
Cons: "I could not find anywhere on your website to either cancel the flight or re-schedule for after I'd recovered from a ruptured appendix operation. I won't therefore be using kayak again to book airfares."
Pros: "VA ticketing representatives were as helpful as they could be once we figured out why my reservation wasn't popping up. They let me know BYOjet had charged me, but had not yet paid VA for my flight to Sydney so my reservation was on hold and I needed to contact BYOjet."
Cons: "BYOjet charged my card $1300 but cancelled my reservation because they needed card authorization (which they did not notify me!) After going back and forth with BYOjet for 72 minutes I ended up having to purchase a seperate ticket at the VA counter for $299 because BYOjet has the WORST customer service ever."
Cons: "Food service was terrible. We were given biscuits. They charge for drinks. Give me qantus any day. Nothing to read in my chair."
Pros: "The checking-in in Perth domestic terminal was very fast. The flight was less uncomfortable than usual for the economy class."
Cons: "The lack of food options."
Cons: "Virgin bumped my family (myself, wife, 11yo son) from flight due to a downsize in aircraft. Only notification was email at 11pm previous evening, which we didn't see. We arrived at airport to find out we were ticketed on flight leaving 10:55PM rather than 11:35AM, and new flight routed through Sydney rather than non-stop. Virgin offered no compensation for getting us to Melbourne a day late on a worse flight. Would not pay for hotel for a stay overnight in Perth to take alternative flight in morning."
Cons: "rude check in staff poor safety issues no comms when diverted to another airport damaged luggage AGAIN..."
Pros: "The whole service"
Pros: "Service"
Cons: "Vegetarian option and hot food very important especially for elderly people."
Cons: "no entertainment only back lab was available long ques i only fly virgin at least 6 x times a year"
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Cons: "TVE information they sent me to the email about the airport terminal was confusing: there is not terminal D un perth airport."
Pros: "Fantastic service!"
Cons: "Delay was not appreciated with a fidgety 2 year old"
Pros: "Automatic check-in was really easy to use and everything worked very well and looked modern and stylish. Flight was great, very smooth, good service and the airplane was in great condition. Luggage arrived on the belt very quick after landing."
Cons: "WiFi on airplane did not work."
Cons: "There was no in flight entertainment system and no WiFi. No food onboard. No credit card use. All soft drinks were purchase only. Cheap and nasty airline. Onboard Crew are miserable, ground crew just as miserable. Won't use again."