United has come a long way, it’s been a fantastic experience traveling with them.
Not the fault of United—weather, reroute around weather, time sitting on tarmac, arrived couple hours late, too late for train into city necessitating a much pricier cab but weather…can’t be helped.
We were in business class. the angled seats in that class do not have a real window view & the placement of the controls are bad. But we knew that. But the food options were mediocre. The taste was fine, but the size was for a child. It’s just really feels like United is skimping on everything. Even when we were in the Polaris lounge they did not have diet sodas. They said they were out no Coke zero no Diet Coke, etc. I do not think the portion of nuts they serve on the plane could get any smaller. Really a minimal service and offer for what you’re paying for in business.
Could have said yes to a glass of wine 🍷 instead of saying we'll come around in a couple of hours
Very small cramped plane for an international flight. Everything else was good, but it was maybe the smallest comfort-wise I've ever been on for longer than 3-4 hours and the trip was 7.5
I never flew. Flight was canceled. DIA worst airport in the country. Avoid at all costs.
1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.
Overall it was good. I missed my connection but I was put on another flight.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Everything is good except the dinner and breakfast. The sandwich is very delicious. Toilet is clean, I only use one of them. Flight attendants are very nice. 👍👍
The folks and flights were fantastic. I unfortunately wasn’t able to order a meal that I could eat (I’m gluten free) because I got my ticket through kayak, but they tried their best to find something to help me get through the long flight and I’ll forever remember their kindness.
Seats are terribly cramped. I’m only 5’2” and my knees were practically in my face. No room to put a normal size bag under the seat and when the person in front of you reclined their seat your tray table was in your lap. This is the airline’s way of cramming more seats into the plane to make more money. I’ll think twice about taking Aer Lingus again since there are a few other options from Boston to the Emerald Isle.
Couldn’t check In online, message was couldn’t check in until Sunday morning though plane left Saturday night. Checked in okay at airport but caused slot if stress.
It all went very well, except for the ramp coordination upon landing in Boston. That, however, was resolved in fairly short order.
NOTE. Aer Lingus does not accept American Express. I was denied boarding because I could not pay the fee for my oversized bag. I did not have another credit or debit card. Moreover, at CDG, I needed to check my bag at one location, go to another location to check my oversized bag and a THIRD location to pay for my oversized bag. Hence, once I was denied boarding, my bags were already en route to the plane. To retrieve them I needed to go to a FOURTH location in another part of the terminal. Last, Aer Lingus will not reimburse me for any portion of my ticket. I lost $1000 bc Aer Lingus doesn’t accept American Express at the CDG counter even though I paid for my ticket through the Kayak link with Amex. Kayak should remedy this situation if they want to continue to partner with Aer Lingus.
The biking process was confusing and I was called for a seat assignment from I number I repeatedly though was spam, but the flight itself was great
It was poor overall. They cancelled our flight and changed it without notifying us. So we incurred extra costs by having to book a hotel for our layover. They say it's Kayak/Underpricer's responsibility to reimburse us. But Kayak/Underpricer have said it's Aer Lingus' responsibility because they are the ones with our 'booking information.' I find this situation confusing and unacceptable.
My experience with Aer Lingus was not too good. First, because of the last minute delayed flight from Amsterdam to Dublin we almost missed our flight from Dublin to Philadelphia. Secondly, the flight from Dublin to Philadelphia had very uncomfortable seats especially it was a very long flight. My buttocks were constantly in pain for sitting on these seats for this long. Lastly, the service in the plane was also slow. I asked for a second cup of water and the hostess told me he'll be right back with that where it took him over an hour to come back with water. It was warm in the plane and I was very thirsty. Overall this airline needs much improvement in their services.
Staff was generally friendly and helpful. Attendants collecting trash were somewhat inattentive though.
This flight left about 45 minutes late, and arrived about 45 minutes late, which was enough to make us miss our next flight and trap us in Dublin for 24 hours!!
Not sure what happened, but for some reason we had to sit on the plane for an extra 10 minutes once we arrived in Abbotsford. Obviously, it was an engine issue.
Ground staff was not helpful, but staff at the business counter were excellent.
Food good . No entertainment. Need to use wifi to access your own apps. Eg Amazon Prime, YouTube. They don't tell you unless you ask.
Typical Canadian airline experience. Charger and tray were broken, food was poor quality, and yet you're still paying more than flights with equal to better service than elsewhere globally.
It was generally pretty good, but the check-in and boarding process were a little difficult. Check in was in terminal 2F, but there was a shuttle required to get to the gate, which added significant time. The gate was changed 30 minutes before boarding, which took us by surprise - we did not get the notice until boarding had started. The check in line moved very slowly - the agent was friendly, but did not seem very efficient/urgent given the growing line.
The checked luggage still hasn't arrived yet. 42 h later. We saw it being unloaded in the stopover location. It was. 5 hour layover so it wasn't a rushed transfer. One positive aspect, it was close to being on time and the crew that came on the clean the plane was very efficient.
We were happy with our experience. The price for tickets was much less than Delta and we actually took off and landed a little ahead of scheduled times.
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Staff was nice, helpful, and did all they could. I understand economy seats are bottom of the barrel, but we're crammed in there with others in our row.
Generally good. However. The flight left 30 mins behind schedule with no reason given.
Flight was great. Meal was really good. Boarding was terrible. Too many people in a small boarding lounge, zones not clearly marked.
Ditto to what i said earlier. I thought my earlier response included this flight too!
Very good!👍！especially the typhoon coming, the speaking Chinese language service is excellent 👍！
Would like whole can of pop for 2. Treats were not great . The garlic pretzels were terrible for someone who can't eat garlic. Passenger was 84.
The flight was cancelled, which led me to cancel my entire trip
Bad service as well. Another 3hr delayed flight from chicago to Charlotte.
Very good except paying twice for seat selection. Once when I booked and again when I checked in.
In a nutshell, my bag, the one I have to pay for, because now you can’t even bring a carry on, did not make it. I am still waiting for an update. The fact that not only were have to pay for it, but on top of that we are stuck without getting it, it’s ridiculous..
People pay over $1000 to fly from Victoria to Toronto, and they do want to charge you for a headphone that may cost less than 20 cents! You could add 20 cents to the ticket price and not to try to sell it on the plane. That is so cheap!!!
Nuts would be better than pretzels as the non sweet snack
Have travelled business class with other airlines who profess to be the best in the world. They can however not beat the service and comfort that BA provide.
Airlines have to stop assuming passengers bring entertainment. Provide it like you used to in business class and above!! N
Horrible… I was downgraded without notice, had to sit in economy and given my back injury was in pain most of the journey. I expect to be reimbursed for this inconvenience and after my return flight home, I never plan to fly with British Airways again.
I like the crew, very welcoming. Food can be better. The seat arms don’t go up so. I could use the empty seat next to mine to relax better. 3hrs delay 😠
It was ok. Our flight was delayed 2 hours, and then again on arrival. The explanation given felt feeble.
The booking agent, cheapflightsfares, messed up, and the information for the seats we paid extra for was not sent to American Airlines. We were separated on the return flight and sent to the lowest economy section. The flight attendant helped arrange seating at the back of the plane to allow my wife and me to sit together.
I liked the comfort of the seats, very attentive crew, and the meals were excellent.
Excellent everywhere but Philly, the most rotten airport in the world.
Fair, difficult to find the departure gate. Luggage delayed on arrival
They removed our booking without telling us. Cost us thousands to book last minute
