I could clearly see the difference of Air France from Atlanta to Paris and then from Paris to Bengaluru. To Bangalore the WiFi was not free and even the flight seemed an old one, I am just curious why.
The cancellation was disappointing but the arrangement afterwards was prompt and efficient. The seats arrangement were good. I still need to read further the details of how to get the compensation. All the flights taken were 100% delayed, not to mention the one that was cancelled. I couldn't sleep much in the flight from Abu Dhabi to Hong Kong because the egornomic design of the seat is not very comfy. Although there is more leg room, the seat itself was too tight and too hard. I suppose it would be the design of the seat that needs further improvements. The service of the crew and the boarding was good. The food on the flight from Amsterdam to Abu Dhabi was better maybe because the flight was in the morning, the food feels much fresher to the palate. And it was tastier.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
I initially boarded in a very comfortable and large plane and was told there was a mechanical issue with a waste receptacle. We sat on the plan for a good few hours, then were told we can deplane and that we would take off shortly. Delays continued and four hours later my flight was cancelled, and I had to quickly rebook another. The flight I rebooked was also delayed, and I when we boarded, I wound up on a small plane in a middle seat for the 6-hour journey and it was extremely uncomfortable. No issues with the staff in any way, just the overall experience of the delays, cancellations, and downgrade in comfort on such a long flight. It is significantly impactful on how you feel post travel and I was exhausted and sore from the experience.
It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
I bought this ticket for my daughter. She had to pay for her carry on bag to be checked. My understanding is that transatlantic flights included carry on and personal item The nickeling and diming fo legacy carriers has stooped to an all time low. So sad.
First time flying with UA and it was a great experience. Thank you
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
Excellent flight. Smooth, efficient boarding. Quick flight. Arrived early at STL.
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.
Again a nearly five hour flight and pretzels is all the food you get and all you can drink water. No electric plugs in economy. Staff was totally not caring. Delta next time
Aircrew was very very supportive helpful funny and accommodating. The flight itself was very smooth the pilot was very informative and we were very comfortable with all of the accommodations and concessions that were given. Really liked the Hub in Dublin that allowed us to do US Customs before getting back into the US to eliminate extra hassle and Rush their staff was always accommodating and very informative with signage every step of the way
This was the worst experience I've ever had with an airline. For the first wing of our international flight, we were stood in a boarding line for an hour, which was taxing because I am disabled, and then my husband and I were split up, and I was placed at the front of the plane. A flight attendant took my bag from me, which contained much needed medicine, and placed it in the overhead compartment. Because I am disabled, I needed my medicine accessible, and without my husband to reach it for me, I was stranded. My husband had previously communicated this at the gate, and they moved his seat closer but still several rows away from me, and in a center seat where he couldn't easily get up and assist me. We would have even paid extra to select our seats and to sit together, but there was no option for this. Luckily another passenger gave up her seat so that I could be with my husband for assistance, but the flight was deeply uncomfortable due to the delay in my medication and the overall conditions of the plane. For the second wing of our flight, we had the same lengthy boarding line, and somehow my husband and I ended up in adjoining center seats, which were exceptionally uncomfortable. Additionally, my husband is 6'5'' and we were both placed in broken seats - mine was stuck in a reclined position, and my husbands was stuck in a cramped upright position, with our shared armrest being broken as well. Much of the front of the plane was completely empty, and another passenger had been moved up on request, but when I requested that we be moved up to empty seats, the flight attendant I spoke with declined, leaving us in broken seats and extreme physical discomfort for the duration of a transatlantic flight. Other services throughout the flight were spotty, including simple food and beverage service and trash pickup. Flight attendants routinely forgot my husband and I and only offered items to folks on the aisle seats, and when I requested water on one occasion (to take with my medicine) I was ignored. At the end of our flight, I was barked at by a flight attendant to put my seat back up - enraging because I couldn't as my chair was broken, and because my earlier request for an unbroken seat was ignored! If my seat needed to be up for safety reasons, then Aer Lingus' staff placed me at risk by refusing to move me to a seat where this was possible. It took us several days to recover from the physical strain of this trip - not at all what we had hoped, coming back from our honeymoon. Overall, this was a deeply unpleasant experience and my husband and I will be avoiding Aer Lingus as well as encouraging all of our friends and family to avoid Aer Lingus as well
Absolutely the worst at baggage handling. Our baggage still has not been delivered. They couldn't find it in Dublin then when we got to Edinburgh they said the 2 bags were sitting in Dublin. After spending an hour filling out forms at the counter. We left for our hotel, bags arrived in Edinburgh at 505pm using my satellite tracker. Tried calling the numbers provided, no answer to their 24/7 service. Next morning the bags are still sitting at airport, no movement. Called different number provided by hotel in Sterling, the said it's souly the responsibility of the courier service now and they couldn't help. Completely ruined our travel plans, we must find clothes to purchase today instead of going to the museums we had purchased tickets for. This loss is costing us thousands in already paid hotels and services. No one takes any responsibility. I'll be contacting legal services on our return. We will never forget and I'll be a social advocate to avoid using this service.
I was disappointed with my experience on my Aer Lingus flight from Denver to Dublin. One of the biggest issues for me was the attitude of the cabin crew. They came across as cold, unfriendly, and unapproachable. There was very little warmth or friendliness, and I rarely saw anyone smile. I did not feel that the crew made passengers feel welcomed or cared for, which makes a significant difference on a long international flight. The cabin was also extremely cold and uncomfortable. What made this more frustrating was that we were instructed to put everything, including our blankets, underneath the seats at certain times rather than being allowed to keep ourselves covered. Considering how cold the cabin was, this was particularly uncomfortable. I also did not appreciate the tone used when giving some of these instructions. At times, the communication came across as unnecessarily loud and abrupt rather than polite and courteous. I understand that cabin crew have important safety responsibilities and passengers need to follow instructions, but those instructions can still be delivered in a professional, respectful, and friendly manner. Unfortunately, the lack of warmth and hospitality from the crew was the most disappointing part of my Aer Lingus experience.
No complaints. Food was good. Seats had good electrical connections for charging devices.
Cabin crew was one of the worst in memory. Poor in delivering service - in some cases skipping it altogether. Someone in baggage handling managed to steal my electronic bag tracker from Apple.
It was a short flight, so not bad. No entertainment provided, nor a complimentary tea service.
The people with the food cart ran so fast up and down the aisle that I had no idea what they were offering
I buy ticket from you and when I go to the airport aer Lingus they tell me you need travel visa for Ireland for one hour travel so when I buy tickets there no requirement I need transit, visa or not so when I try to cancel my ticket or change my ticket, you guys say there is no refund so you u guys take all my money which is very disappointed
The aircraft was clean and relatively comfortable- for an aircraft seat. The entertainment was good. The food was terrible, especially the “breakfast “ which was a cereal bar, and just not good. The crew were amazing, professional and no complaints there. The food was so bad, I know for my return, it will be inedible.
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Very good except paying twice for seat selection. Once when I booked and again when I checked in.
Food is terrible....... need better snacks, too. Crew was lukewarm.
We did not have seat assigned until almost the very end of boarding and my husband and I did not sit together I don’t know why even though we bought tickets 3 months in advance and checked in very early. We were not standby and we were treated as we had stand by tickets. I will never fly Air Canada again.
We had delayed flight and I arrived 2 hrs late But I got safety destiny
I missed that flight because Air Canada did not send my luggage which caused delays at Customs
Missed connection by a couple of minutes. I’m hat was followed by 2.5 hours in line for a hopelessly overmatched customer service desk that actually closed after 75 minutes and directed us join the back of another one at the other end of the terminal. Gross and truly remarkable levels of incompetence with Air Canada. Buyer beware!
A very convenient, direct flight with no issues and comfy seats.
Seating is very tight. We were delayed 90 minutes to board, because the flight crew were late
Waiting area not big enough for all the passengers, no airport lounge.
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
Dreadfully long wait for bags at Dublin coming off an already late flight.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Aer Lingus was the actual airline so they handled everything professionally.
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
Excellent service smooth flight f or the most part food was right now.I'm expectedly good.
The flight was delayed, and delayed some more. But there was more room on this plane than the one that flew oversees! There was no food or entertainment, but that’s ok, it’s a short flight
Was delayed for checks after evidence of bird strike, good call
