Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
It was really nice journey i personally recommend klm flight
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
This portion of the flight was through Indigo. A local carrier. So all economy seating. No real service some refreshments for purchase standard economy stuff.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
The food & entertainment really stood out in terms of quality. The nasi goreng & chicken satay were absolutely delicious. It’s great that KLM feature international cuisine.
Seats were comfortable crew members support was very good but AVML ordered or selected by us needs a lot of improvement.
Flight left a few minutes late, but that's it. I wish the seats could be wider and recline more.
I bought this ticket for my daughter. She had to pay for her carry on bag to be checked. My understanding is that transatlantic flights included carry on and personal item The nickeling and diming fo legacy carriers has stooped to an all time low. So sad.
First time flying with UA and it was a great experience. Thank you
This was an older airplane. The cabin was constantly warm to hot throughout the 10 hour flight and there were no vents to personalize air flow. Also since it was an older plane, the material and comfort of the chairs were very uncomfortable. I left my flight with major soreness on my tailbone.
Excellent flight. Smooth, efficient boarding. Quick flight. Arrived early at STL.
This flight was perfect. No complaints and only the highest regard for the crew and ground staff and how they executed perfectly. I fly a lot with United and would request predictability and transparency in their operations instead of last minute changes.
The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
Pretty turbulent, but not anyone’s fault. They got us there. Impressed that they carried on with a drink service.
Again a nearly five hour flight and pretzels is all the food you get and all you can drink water. No electric plugs in economy. Staff was totally not caring. Delta next time
Flight attendant was on her phone the whole time, couldnt even get a water refill. It was an old plane, no entertainment no Wi-Fi.
Ryanair delayed my flight by 7.30 hours gave us a embarrassing 4 euro voucher Got to Leeds/Bradford airport got to the car hire which I also booked through your site and they had given my car away then charged me a additional 192 pounds more for a car I didn’t even want complete scam
Awful customer service. What you are told 100% depends on who you talk to.
Baggage handling was poor. Baggage was delayed. Communicating updates on finding and delivering the baggage was poor.
I love flying with them, the long-haul was fantastic. The short flight from Dublin --> Switzerland was horrible though. Most narrow seats I ever had, first and only time in my life I couldn't even close the seatbelt in seat 1A which was very embarrassing so I had to sit in the middle, because that seatbeld was 20cm longer. No idea why seat 1A would have a much shorter belt, it's just ridicilous. Also I hate the fixed seats, way too narrow.
Despite me ordering a gluten-free meal, they had nothing on board. If you have health restrictions, be careful! Otherwise just fine.
The first flight was delayed and left us with a tight connection from Dublin to LAX. We would have made it and only had carry on luggage, however we were turned away and not allowed to go to the gate because they gave our seats away!
I was not permitted to check in online and there was no one at the check in desk at FCO when I arrived, so I could not get to my flight. Did not receive compensation of any kind.
Boarding was messy and the flight was delayed an hour
Food was mediocre, but as expected in economy class on an airline. Wrap was ice cold , my son’s served by a steward on the next aisle was warm . As expected, but at least heat the food up a bit. No frills, but it’s economy. Excellent free WiFi was a bonus
The overall sports experience wasn’t even OK. The fact I canceled when I was on my way to get food at the airport again this was a international flight. I was out of the country and I did have work the next day. It was very inconvenience and very last minute and it was very poorly communicated.
Food abd wine was good and for the price this was a true bargain, relative to other transatlantic options. But it is still significantly behind my experiences with Air France long haul in both hard and soft product. But for the price air Canada to Europe from Vancouver is currently the best value of quality for the dollar cost.
My experience was good with United too But only not so good thing was that at Calgary airport I was not given lounge access despite of flying business. Aspire lounge denied it to me, which was unfair I feel
Very good except paying twice for seat selection. Once when I booked and again when I checked in.
Food is terrible....... need better snacks, too. Crew was lukewarm.
We did not have seat assigned until almost the very end of boarding and my husband and I did not sit together I don’t know why even though we bought tickets 3 months in advance and checked in very early. We were not standby and we were treated as we had stand by tickets. I will never fly Air Canada again.
We had delayed flight and I arrived 2 hrs late But I got safety destiny
I missed that flight because Air Canada did not send my luggage which caused delays at Customs
Missed connection by a couple of minutes. I’m hat was followed by 2.5 hours in line for a hopelessly overmatched customer service desk that actually closed after 75 minutes and directed us join the back of another one at the other end of the terminal. Gross and truly remarkable levels of incompetence with Air Canada. Buyer beware!
A very convenient, direct flight with no issues and comfy seats.
Seating is very tight. We were delayed 90 minutes to board, because the flight crew were late
Waiting area not big enough for all the passengers, no airport lounge.
Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.
People were nice. Seats are so cramped my knees had to be pressed into the seat in front of me.
Dreadfully long wait for bags at Dublin coming off an already late flight.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Aer Lingus was the actual airline so they handled everything professionally.
Economy extremely cramped. Dinner was not good. Breakfast was quite good. Crew was excellent.
Excellent service smooth flight f or the most part food was right now.I'm expectedly good.
The flight was delayed, and delayed some more. But there was more room on this plane than the one that flew oversees! There was no food or entertainment, but that’s ok, it’s a short flight
Was delayed for checks after evidence of bird strike, good call
