We boarded but due to a technical issue we spent 4.5hrs on the ground waiting for the issue to be resolved
The flight from Beijing to Dubai was good. The flight from Dubai to Barcelona was excellent because of the staff on board.
Delayed, Bad American style food (not tasty, horrible cheese for a flight to France). Incompetent cabin crew (I asked how to connect by cable my headphones and the flight attendant suggested me Bluetooth which is not available). Good space
Excellent staff! Flights were delayed due to technical issues after everyone was boarded and we sat in the flight for almost 2 hours before taking off. Not enough vegetarian food was available despite pre-ordering. The staff did an exceptional job dealing with both the problems neither of their making.
Always my favourite airline. On time, lovely staff, clean comfortable seats. Well done
Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring
Overall good but one thing I didn’t understand is why they didn’t allow me to pick my own seat.
Serving food took so long . Almost time close to lend. Plus during landing air pressure in cabin cuss ear blocked took long time to unblock.
The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.
Boarding was delayed but the information about delays was not provided
Seats too much and for the price we paid eve thought economy we still had to pay $169 to check a ba that’s ridiculous and also my daughter needed water so she can take her medicine we push the boton for the attendant to get us water they never came we push it 3 times no one came and ask what we needed . Am not happy with the service at all I will not fly with TK anymore
Amazing trip! No delays, no broken or lost luggage, and amazing food.
Flight Singapore - Istanbul was perfect. Flight Istanbul - Sao Paolo - Buenos Aires was really good but there was a big delay in Sao Paolo (Brazil) due to a problem with the ground staff and not related to Turkish Airline. Overall a very good and solid experience
Very bad I have traveled to about 70 countries. And this is one of the worst airline with the bad customer service. As a family We purchased our seating tickets 8 D, 8 E, and 8 F but when we board we got switched to 10 A, 10 B and C without early acknowledgment. The seat back doesn’t even go back because the back row is the emergency row. We didn’t like it at all because we actually pay for the seats we want then the manager Melih came and say either we take the new seat or get off the plane. What a bad customer service. He was saying things that are not even legitimate. Due to the seat back unable to be push back we had to go to other seats in the far back and be separated. Very bad experience with this airline and will not want to take it again.
Food was bad crew a bit nicer than other flights seats uncomfortable too
A good airline, but at checking in, they allocated seats for my wife, and I far away from each other, and to change them, they wanted a payment, such a bad policy, it leaves a bitter taste in the mouth All was good on the plane, good food, but the air hostess was abrupt and a bit rough dealing with the passengers, but one has to find excuses for staff working under pressure
Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake
Very cheesy food in both options - had to pass. Boarding with open doors (winter)
Leaving on time would have been a good start . Sat in plane while they cleaned around us . We got to Turkey raced to our next flight to see plane sitting at the gate 5 minutes before departure time to be told “ plane is gone “ while obviously it wasn’t . Showed them time on my phone before departure. Then “ gate is closed “ . Then he said “Instead of talking to me you need to go talk to someone else to get another flight “ . We booked business class no service waited in line to have to rebook same flight day later. Offered hotel room but wait for a bus to heard us to what I’m sure would have been cheap hotel. Opted for private cab and decent hotel at our own expense. Bad service at ever turn . NEVER TURKISH AIRLINES AGAIN !
Our plane transfer in Instanbul was too tight. Our flight into Instanbul was 30 minutes late and by the time we got off of the gateway to the terminal they were already calling last call for our next flight whos gate was in a total different terminal. We had to run thru the airport and I have mobility issues. I do not recommend offering flight packages with this tight of a transfer schedule.
excellent! movie selection just ok, but everything else was wonderful.
It was little disheartening and disappointing. Although flight staff did a good job. But customer service didn’t do anything to resolve my issue.
I felt that when I was rerouted it should have been to business class.
Worst air experience in whole life . Boarding and checking was hassle as they did 3 times. Crew team was clueless about passengers need. Despite of passengers raising hand , they were resetting the program
Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!
There was not enough staff during boarding which had created big problems . Another thing once you enter gate area there’s no way to use bathroom and you have to be in that area 2 hours before boarding which is too much.
Qatar said few times that the luggage will be at the final destination but they were wrong. Please check where your port of entry is at the destination. This is where the luggage would be. The food was terrible.
Very Old flight. I didn’t expect to see this old flight. The entertainment system was very poor for a 15+ hours flight. The staff was amazing and food could is no bad could be better.
The Crew was Very Nice but the food was Very Disappointing - the seats were Very Uncomfortable
The crews have been excellent I feel like they go an extra mile to make my trip the most comfortable one and they do it cheerfully. I left my usb cable in the plane and two of the crews found me and gave it to me. Now where in the woods can you get such service I asked them to give you their names: Khaoula,Bhagwan,Juliet’s,Pam’s and two more from ATL to Doha trip. Yeah get free commercial fr me Fly Qatar whenever and wherever you fly and you will never be disappointed!!!
Sadly, flights were delayed both ways with no reasons given other than " operational".
I purchased the upgrade to have 3 seats open, so I was able to sleep 9 hours. Without that I would have been miserable
No complaints just improve on the food service. Provide enough dinner. People are complaining about that.
A child was loud throughout which made the trip less than optimal. Crew was great and professional. They need to change the automatic seat belt announcement which is too loud and had other unneeded words like "this is XYZ announcement number one'
Delayed by 4 hours with inadequate advance notifications which caused us a lot of consternation and angst. I will never fly or recommend your airline again
They fed me at the right time the flight was smooth and the captain explain everything
Terrible. 6 hours late and zero urgency after the fact. Took over an hour to board and then an hour plus on the runway.
Apart from delay of 3 hrs in Nairobi for onward flight to Dar all fine. Looked like operational issues caused it.
Great job in making sure that the customer is always having a great time
Fight excellent but we were not contacted when flight departure was changed to 4 hours earlier; which caused us to almost miss our flight
