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Pros: The ground crew was very helpful before boarding.

Cons: Delayed announcement could be done a little earlier before boarding time, not after it was past the boarding time.

Pros: Trip went well easy check in Know problems

Cons: The stay was too short would like to have had more time in Copenhagen

Cons: There was a delay of 2 hours when the boarding du

Pros: I loved the fact that I arrived

Cons: Everything else. Deservedly the worst airline in Europe

Pros: DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly.

Cons: Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets.

Pros: The airline and the flight were pretty good

Cons: DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!

Pros: Very helpful and accommodating

Cons: The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down.

Pros: Good

Cons: Good

Pros: Atraso del vuelo

Cons: crew where talking very loud so could hear then along the back 5 rows clearly. could not sleep due to it. they where bad mouthing passengers in general...

Cons: The area we were put in prior to boarding was just a continuous weaving queue and was quite crowded and stuffy

Pros: Fairly easy boarding process and nice staff

Cons: Delayed about an hour once all boarded

Cons: We paid for meals that were NOT delivered

Pros: Smooth take off and landing

Cons: Free food for everyone since it was delayed

Pros: New, clean airplane with a friendly and professional crew. It was not as uncomfortable as some of the other airlines I've used, though eight hours in economy is still too much. I chose it in part because of the connection through Copenhagen, which I recommend for an overnight stay. Great city.

Cons: The chicken something or other on one of the flights was truly disgusting, but the rest of the economy food service was okay.

Cons: crew where talking very loud so could hear then along the back 5 rows clearly. could not sleep due to it. they where bad mouthing passengers in general...

Pros: The crew on the plain were great

Cons: The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen...

Cons: Comfort of the seats

Pros: Trip went well easy check in Know problems

Cons: The stay was too short would like to have had more time in Copenhagen

Pros: I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different

Cons: More snacks maybe lackerli

Cons: Seats too close when leaning back

Cons: I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights...

Pros: The crew was very nice. Seats were pretty comfy.

Cons: Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay.

Pros: Average crew. Average seat.

Cons: They could have controlled screening babies better. They just let them scream.....

Pros: Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.

Pros: Crew was wonderful and welcoming!

Cons: Really hard to get boarding passes online

Pros: Nothing

Cons: Bad baggage policies

Pros: Used tissue stuck in the seat from previous flight .

Cons: Cleanliness

Cons: They need to stop changing the luggage options

Cons: We were cooped in a very small area before boarding and it was too hot and not enough seats.

Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Just as I expected. And I made my last connection easily.

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Cons: All the agents were not professional, stupid and did not explained to the pasengers which line to check in. Took me 1and 1/2 hour to check in and went to 2-3 differents lanes and keep waiting each lane for long time.

Cons: I did not take the flight. I could not get my money back.

Cons: Significant delay, poor AC

Pros: Used tissue stuck in the seat from previous flight .

Cons: Cleanliness

Pros: The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel.

Cons: I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee.

Pros: Flight on time

Cons: No gluten free meal available

Cons: They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch.

Pros: Extremely friendly flight crews, never hesitate to help with a smile on their face!

Cons: The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight.

Pros: a320 was comfortable

Pros: Very good customer service on flight. Love the way they treat their customers.

Cons: Was surprised by the $60 fee to check in a bag. I know i bought this through kayak, but it would have been nice to have told that up front, and even further, if they had let me check 1 bag for free like everyone else.

Cons: The in-flight snack - choice of two disappointing sandwiches.

Pros: The crew was very nice and efficient, even though there seem to be only two of them.

Cons: Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight.

Pros: Reasonable space in economy class seats

Cons: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Pros: Slow service.

Cons: Better communication!

Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.

Cons: Doesn't

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Pros: I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now.

Cons: Service, staff and food.

Pros: Was on time! Not croweded!

Pros: New plane, good food choices.

Cons: Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters.

Pros: 1. Leg space is bigger then on other companies 2. Crew was really affable 3. Free wine

Cons: Meal was not too hearty. Breakfast in Indian style was too spicy for me. May be I should request a special meal on check-in. And one more thing, Helsinki airport is cold for me. I spent e hours in down vest. Be warned.

Cons: Very cramped Carry bag allowance too small

Cons: The seat space was cramped, I paid extra to reserve my seat but it doesn't do you any favours. The aeroplane was old and needed modernisation. It was lacking in basics like netting/storage on the back of the seat Infront. Budget airline is a budget airline I guess.

Cons: I did not take the flight. I could not get my money back.

Cons: There was a delay of 2 hours when the boarding du