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First time flying airline. Great experience. Clean plane, comfortable seating, great service.

They lost my bag so that is unfortunate.. still waiting for it

Didn’t have requested food and seats could be more comfortable.

Flight attendants on this flight were very lovely. Hot food was terrible. Canned wine felt elevated and was GOOD. The aircraft was overall not very clean. Although this one was much more cleanly than the flight from Pisa. Pilots were great & landings felt smooth and safe. As I mentioned in my last review, this was my first time flying aer Lingus in many years and I cannot say I will be rushing to book again. This airline needs a real facelift.

Everything went extremely smoothly! They boarded by groupings of seat numbers starting from back to front. All staff very helpful and accommodating. Food and beverage plentiful and good.

The plane from Venice to Dublin ran out of food. They did not restock the plane in Venice.

It was very refreshing being in a nice and clean plain, with pillows and earphones that you don’t have to pay for, with warm food and beverages and a very nice crew

The flight from Dublin to London was short but they charged for any food or beverage. I have never paid for anything except alcohol on a flight before so imagine my shock at being charged nearly 4 pounds for a cup of tea. I once took an hour and a half flight (different airline) within South Africa and was served a complimentary dinner. It’s minor things like this that might make me hesitant to choose Aer Lingus over another similarly priced airline.

Ground crew in Dublin also not friendly, I had a tracker in my bag that was showing the bag was left in Canada however they didn’t want to help.

We couldn't talk to aer lingus we had issues with the flight change and aer lingus made us talk to kayak

A true budget airline experience. Had issue with luggage tag needed customer service assistance, but there was only 1 agent open for the entire airport. ONE! Almost missed my flight because of that.

Always select priority to be able to take carry on luggage and board first without hassles.

Shady baggage policy that forces you to pay more money at the gate, even after you checked your bag dimensions during the bag drop. Will never fly again with this airline.

The plane had only a few passengers, we got lucky. The crew was visibly inexperienced

Buy-on-board through the app is a great feature!

From boarding to disembarking, the whole operation was very efficient.

You have improved through the many years I have flown with you. But you still nickle and dime your customers. I paid extra for carry on and priority boarding.

Boarding at Birmingham was appalling, made to stand in a corridor which claims to be a gate for an hour, despite knowing full well the flight was delayed….. the crew were fantastic and you have to feel sorry for them dealing with the delay caused three fold, inbound delay, damage to front baggage hold door and finally a further ATC delay. On board experience was good and crew friendly and helpful.

While this flight from Dublin to Venice boarded on time, its departure was delayed by about an hour because, apparently, there were no demonstration kits on board, and we couldn't depart until the safety demonstration was completed. We were informed that we were in danger of losing our delayed slot if Ryanair engineering didn't provide the kits 'soon', which would have resulted in an additional two-hour delay. Thankfully, we didn't incur that additional delay. It's not clear where the source of this problem lies but it needs to be addressed to ensure it does not recur for other flights in the future.

Flight was delayed due to weather so not much Ryanair could do about that - otherwise it was very efficient and smooth