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Crew smoked in airplane while passengers are prohibited

I was so blessed by Xiamen air this trip. I was going to crash overnight in the Xiamen airport on an 11 hour layover :groan: While I was looking for a comfortable looking spot of floor, I was informed that Xiamen provides a free room in their business hotel for guests who are on layover. The only thing I had to pay for was the 28 kuai (read:super cheap) taxi to the hotel. Amazing!

Small plane

Only takes 20 minutes

Everything

Excellent carrier, modern planes and good food on board Also on european flight a proper meal and inflight entertainment

I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight .

Excellent Service

Everything was good!

I had a torn budd/hamstring muscle and an upgrade to another class would have been great because I was in constant pain. Hopefully, when I return in a few days - this could be arranged?

clean

online check in was difficult. flight delay (20-25 minutes) due to mechanical problems

Boarding is always a bit confusing as I stand around unsure of when to board. The crew is very courteous and professional and even on a short flight the food is great, especially the chocolate.

The entertainment was not great but it was a very short flight.

nothing

for 4 hours flight the crew decided to give breakfast at the first hour instead of the last. everybody was asleep and in fact no body had breakfast. the boarding was late the aircraft was missing and cause additional delay... TERRIBLE

everything from the boarding and check-in process to in flight comfort.

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

JAL doesn't disappoint!

I was upgraded to Business class and had an awesome experience!!!

I found the crowded squashed seating very uncomfortable, , the 380 from Dubai to UK was wonderful, the relaxed atmosphere was great, more leg room, and the staff were extremely pleasant, not sure I want to fly in a 777 again terribly claustrophobic .

Service is not good

The food served was nice.

The KLM staff that were assigned to this flight were incompetent. After telling them I was flying with Etihad and I had a 30kg limit the told me to unpack my bag to reduce them to 23kg. I did this 3 times, and then at final weighing they figured out I was right and that I could board with 30kg. Morons!

The company that Kayak use for my ticket (Yayama) had some random passport number on my reservation. The ticket agent told me that I had to call to travel agent to get it changed. I tried to call three times (from China) and all three time I was put on hold to 10 to 15 minutes then disconnected. I finally got someone at the service desk to call the airline and get the passport number correct. This added over an hour to my check in process. Luckily, I arrive early and was able to make the flight, no help from Yayama. Terrible!!!!

Food is good. The flight also not overcrowded, so it makes me comfortable.

The people in Xiamen airport speak no English. So if you are an international traveler you will have problem.

great flight

I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags.

The entertainment system the company provides for international flights is very nice. Movies and games keep you entertained.

Flight was Shanghai to Fuzhou, 10 hour layover and Fuzhou to JFK. Our flight from Shanghai to Fuzhou was delayed for 3 hours for "inclement weather" - it was clear in Shanghai. Flight company communicated to progressive, who the flight was booked through, that the flight would be an hour late, so I received a text saying new departure time would be an hour later. This was false. After that hour the only messages we were getting at the airport were "flight is delayed, new departure time will be announced later". We arrived in Fuzhou 3 hours later, at 0300. The bus ride to the hotel provided by the airline is one hour each way, and our connecting flight was 0900, so it was a waste of time to try to get to the hotel. This means we just stayed in the airport all night and boarded our next 15 hour flight with no sleep, no shower and nothing to eat. Customer service for flight would announce turbulence every 3 minutes, even after plane was having turbulence for 10-15 minutes. This freezes entertainment. Etc etc. many other small disorganized things as well.

I really couldnt have asked for more, but what was outstanding was the crew. They were very welcoming and kind the entire flight. Thank you! Bonnie

Late taking off. Sat 30 minutes at Beijing airport waiting to park, then waited 15 minutes for a bus transfer to the terminal build. Only one bus so deplaned at the speed of the slowest passenger. 10 min bus journey to the terminal building. Missed my flight to the UK. I recommend you use an airline that pays for an air bridge and can coordinate the ground staff to be ready for the planes arrival!

Cheap

No transfer facilities at Xiamen airport, so you need to go through chinese immigration (free 72 hrs visum), pickup laggage and go in line for next boarding pass.

short - efficient

no problems

Check-in was slightly confusing to know where you had to go.

Friendly staff good service.

The grill chicken served for dinner was cold.

فى رحلة الذهاب فقدنا شنطة وكان الفطور جدا ضعيف لأ يلق بطيران وصلنا مطار اسطنبول تعامل سيئ جدا من الموظفين. هناك مشكلة في الدولة صحيح لاكن تعامل جدا سيء

Much of your service is excellent!

Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well.

Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay..

Everything went smoothly, I had no bad experience with this flight..

Great selection of movies!

Flight was delayed due to weather :(

Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great.

Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine.

Everything, great airlineevrething

As Platinum Member of QR Privilege Club I booked on the Qatar Airways website a Qatar Airways flight and got confirmed a Qatar Airways flight number. What else than as cheating the customer, the refusing of an upgrade with the excuse that this flight is an Cathay Pacific flight, can be understood. Very much disappointing.

We have bought our seats, but in the airport it was found that our seats were assigned to somebody else and nothing could be done to give them back to us

I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!

Check-in counter staff

boarding process

Comfortable cabin temperature, food was great.

Not sure whether it was because my flight was short haul, but the plane didn't have in-seat entertainment system (i.e. TV screen for movie watching). The first half of my journey was delayed by 1.5 hours, which meant that I had to rush from the gate I landed in (after the lengthy airport bus ride from the plane to the gate) to my departure gate for my connecting flight, which was already on final call. I found out after my journey that TK is apparently notorious for its flight delays.