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Flight was delayed. Can happen. But the info on the website and app said that flight was cancelled which was not the case.

The whole trip was excellent. The only thing I would change is the temperature of the plane was a bit high which made it uncomfortable to sleep.

Delay, luggage didn’t arrive. Had to go the next day to collect it

Put some new and several options for entertainment. Do not be rude to customers and avoid serving them an extra coke or something. We paid 1200 GBP for a return flight.. A noisy, crowded, rude and uncomfortable flight.

Quick and efficient as always. Air France managed to loose and damage my luggage that never made it onto my KLM flight.

The food from Lagos to Amsterdam was was very poor compared to AMS-YYZ

We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.

Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.

Seats are fair enough for medium tall people. Good food all the trip. Fight attendances are warm

I thought KLM was the best airline but the Lima - Amsterdam was 1 hours late, the Brussels - Amsterdam was 2.30 hours late and the Amsterdam - Lima was 30 minutes late

Was not good experience going to Houston from Istanbul, had to wait about an hour and a half to just takeoff. Disappointed in that part.

It was a good experience, it was just the the connecting flight after that was a problem.

Boarding on time. Limited food and drinks options . Few Crew was rude and unconcerned. Entertainment system is old and barely any new contents.

Boarding via busess, like low cost airline. In their domestic hub. Insane!

Connection was a headache due to a delay on arrival flight

Turkish Airline is great! The fact that they provided a hot sandwich for an hour flight is truly amazing. I can't say enough good words but Thank You!

Amazing, great airlines to go in business class. Hospitality is amazing. Food is great and lounge in Istanbul is at another level.

This time around, I felt that the crew wasn’t very professional. Speaking / laughing loudly and rushing through service.

Awful. They cancelled my seats and demanded $1360 to rebook me

Request for “strict vegan” as in the airlines meal selection was not strictly adhered to. My two travelling partners with their Asian vegetarian meals said that their meals were not Asian.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

In never flown this flight, because my flight coning from Barcelona was delayed.

I did not have a good experience in both flights of Etihad. First of all, when I was booking the flight, there were two options. The first option was a cheaper flight with longer layover (9 hrs), or a more expensive flight with shorter layover (2 hrs). I booked the expensive flight with shorter layover because I wanted a more comfortable trip. A few days before the trip, Etihad informed me that the departure time of my first flight will change 7 hours earlier, leading to an 9 hour layover, without giving me another option nor reimbursing me for the extra cost. They didn’t even send me an apologetic email for this change. Regarding the flight experience, I would rate it as mediocre. This is mostly because the pilots of both flights did their best to give us the worst approach to airports that I have ever experienced. In the case of the first flight they had to aboard the landing and took off again right before touching the landing strip. The captain said that it was due to wind conditions but the second time the pilot followed the same direction as the first time to land the plane.

Etihad flight sector is a local . .give the same quality upto destination

Seat selection screen while online check-in could include free seats to choose from and show the options before we proceed. Currently, it is auto-allocated and there are no options for free seat selections.

Long way to improve. Toilets not working. Bad handling when flight was canceled

Lovely crew - comfortable journey despite it being an older plane.

The business class experience is fantastic. The crew were polite but often unavailable even when I tried to call them! I even found myself bringing my used dishes and cutlery up to the crew because no one had come to collect it after over an hour.

Good range of movies but lacking decent tv shows. Wifi was really expensive on this flight, considering flights under 7 hours have a $9.99 USD charge for streaming, to jump up to $24.99 for a 7 hour 40 flight seemed a little bit of a rip off. Staff are inattentive, and really need to improve on the customer experience. The new airport is fantastic, as is the new lounge, a huge upgrade from the old airport and lounge!

Our flight was cancelled at 21:50 the night before, fully disrupting our return itinerary. I was lucky to still be awake to hear the notification. Rebooking through Lufthansa was difficult with multiple dropped customer service calls. The final result was satisfactory.

Had to put carry ons under seat and had no legroom!!!

It was a very full flight, makes it harder for flight crew.

My mother is 87 years old and has knee problems. I have reserved a wheelchair indicating that she is immobile. For her it is very difficult to walk short distances. On arrival in Frankfurt, I was called via my mother's phone, by the female employee who had my mother in a wheelchair. She asked me how many and what color suitcases she has, which I explained. I was very surprised when 15 minutes later my mother walked out with her cane and balancing with great difficulties assisted by a young couple who were pushing her suitcase. Where was the wheelchair and the airport employee? I find this to be a disrespectful and abusive behavior of elderly people. It also raises the question of professional misconduct of the airport personnel in Frankfurt i.e. the female employee who abandoned an 87 year old immobile person by the luggage lane. I would like to inquire about the details i.e. name of that employee.

Flight was late and I missed my connecting flight to Dublin. This is not the same Lufthansa I remember, you guys don't care anymore. Hopefully my trips with Swiss Air will much better.

Terrible. Super uncomfortable/less room than a domestic flight and flight was 9.5 hours. Food was terrible. Flight attendants slammed the cart into 2 people in our party numerous times as they were both over 6' tall and sitting in the aisle.

Absolutely the most awful experience in the history of service from gate agents to baggage handlers. Never will i use kayak or Lufthansa again. Ever.

My baggage got struck in Rome while coming back from Hyderabad - SFO I missed my connection from Delhi to Hyderabad, and they were offering me a flight 3 days later. I had to purchase my ticket to go to Hyderabad.

The main issue was every single flight and connection was delayed. That made for a very stressful run through Frankfurt airport both ways. Other than that it was much better than other cheap flights, but basic. The cabin staff were great.

This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.

My experience was very disappointing. Firstly I was unable to check in using the kiosks. Secondly even though I purchased a flight with one checked bag, I was told at the counter that a checked bag was not included in my flight booking. And I had to pay for my bag. At the check in counter, the airline representative was very arrogant and demeaning. She insisted on charging me £140 for the luggage. And said it was an automatic charge calculated by the scale. This didn’t make sense to me. As it was 0.5 kg overweight. Which only required me to remove 2 bottles of water. Having an extensive flight schedule that involved multiple flights included NY and Brussels, this leg of my flight was the most stressful and unpleasant.

The flight was not too long, so entertainment and food were not applicable, but the crew was really nice and kind. The flights left 30 minutes late but either made up the lost time or it was calculated into the flight time, which was very important for people who connected to another flight at that huge airport.

Staff member at boarding gate was rude, and more than once!

The issue wasn’t necessarily with British Airlines but was a reaction to their delayed flight from Miami to London on Aug 18. Due to the delay out of Miami, we missed our BA flight with Aer Linguis on the 19th from London to Cork, Ireland. The attendant in London was helpful and rebooked us for a flight later that same day ($120). However, she failed to mention that as a result of the missed flight, our returning flight was also cancelled and the rebooking cost was $451. Disappointed at the lack of communication between airlines and between the agent and the customer.

Flight crowded - no leg room. Made me put tote bag under seat in front of me so no room for feet. Attendant helped me and put it up. Crew fine. Also British Airways changed our flights without notifying us resulting in a lot of confusion getting through Heathrow - our boarding passes wouldn't scan and we had no idea why. Ended up missing our flight and having to reschedule hours later after a flight from San Francisco. I have the app from BA and never received any notification. Very confusing and staff at Heathrow had no idea what problem was and only one person could resolve and huge line as several canceled flights. What a pain!

Good, except that checked luggage did not make it to DFW with me and still has not been delivered over 24 hours later. One bag is at DFWand one is at an apartment complex in Denton, Tx. I have a delayed baggage receipt, but phone number given at the baggage desk will not go through and can’t find another number to call.

Baggage arrived 3 days later. Will not fly with BA again.

Our flight was delayed and this caused us to miss our connecting flight. During the flight I noticed that BA had already rebooked us for a different flight the next day. Although technically we hadn’t missed our connecting flight yet! We were stuck in London overnight causing us to miss all subsequent plans we had (hotel already booked in NY and a flight home to Chgo)! This cost us over $400 in fees to change everything

Initially there was delays due to weather so we were grounded. Once we got off the ground, they were quick to turn of the seat belt sign and give us drinks and snacks. No complaints about the flight. It was very full.

British Airways, shame on you the worst flight experience ever!! Avoid at all cost if you can!!! My flight was apparently overbooked and I was refused to fly, apparently this is normal, nothing unusual and I should take it easy and still be happy and smiling when they trying to offer me a stand by ticket for the next flight!!! 🤯🤯🤯 Never ever again thank you very much what the crop service it is there's something fundamentally wrong going with this company I was unable to check in online I was unable to download the receipt I was unable to manage my booking I was waiting in the queue for the luggage when all the desks had some it issues I was refused to fly what else could go wrong??? 🤯🤯🤯