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We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

Crew were professionals. However, the plane seats are too small -essentially there is no space to move around which for so many hours is almost inhuman but certainly unacceptable. Same with the bad quality of food and the fact that you need to purchase Wi-Fi

I fell on July 18 went to the emergency room and injured my left hip with torn ligaments. Obviously I couldn’t travel and had to cancel my trip to the Paris Olympics. Yet Lufthansa only refunded the taxes. Unacceptable. I will never recommend that airline.

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

We were helped whenever needed and had a pleasant flight.

The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.

Like: On-time performance Dislikes: Old aircraft with faded paint (A330), no WiFi availability, dismal food (dinner was a very poor selection, while "breakfast" was a joke!)

Paid extra for the seat to have more leg room they changed the aircraft and gave me the last seat in the cabin and I couldn't even recline the seat backwards due to the wall behind. Asked the crew member she said she will check as she has to accommodate other people and never came back or moved me elsewhere.

I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.