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Pros: Value for money

Cons: Boarding process really needs to improve. There is usually a chaos during boarding

Pros: Wifi and the nice crew

Cons: The food option

Cons: It would be great if they had free drinks and snacks

Cons: Jet was ancient and entertainment system was a joke

Cons: Transfer time in Lisbon

Cons: The crew not sympathique

Pros: I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again.

Cons: Train the staff to be nice and pleasant

Pros: Amazing crew

Cons: Food was ok. Seat was crowded. Everything else was excellent.

Cons: very rude and extremely racist group. I will not fly them again.

Cons: To arrive on time

Pros: The crew members were so sweet.

Cons: Flight was late. I missed my connection.

Pros: Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection.

Cons: I expected more from airlines lake Austrian.

Cons: All of the less than good, obvious!

Cons: Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip.

Cons: When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry.

Cons: Boarding was crazy. Could not everyone in the gate area.

Pros: The crew.

Cons: Everything.

Cons: Being on time + quiet fellow passengers

Cons: The man at the back of me was for ever knocking my seat so I was unable to rest / sleep as it was an early morning flight. Even after politely asking him to refrain, he continued.

Pros: The crew was very friendly, the pilot gave us some interesting information en route.

Pros: The crew

Cons: The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child

Pros: The crew was perfect

Cons: No wi fi on the plane.

Pros: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Pros: The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful.

Cons: Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat.

Pros: I was traveling with a handicap, the staff was very polite, patient and helpful

Pros: Great crew

Cons: nothing

Cons: Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew

Pros: Priority boarding was a plus for it allowed for me to travel with carry on only

Cons: Nothing. It was perfect for the service provided

Cons: Punctuality

Pros: Seat had very little cushion.

Pros: The crew.

Cons: Everything.

Cons: Less time at the AirPort after landing

Cons: Excellent! Got us home on time and with great service! Thank you

Pros: Inflight services

Cons: Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience

Pros: Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing

Cons: The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly.

Cons: Delayed over 4 hrs, missed connecting flight as we were supposed to meet with in Frankfurt. Spent hrs getting a new itinerary, one bag never showed up in Nairobi.

Pros: Crew was very helpful

Cons: More entertainment

Pros: Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate

Cons: Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice

Pros: The flight was on time and fairly clean.

Cons: The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable.

Cons: A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable.

Pros: Very bad

Cons: Very bad

Pros: The check-in process is a joke! They do everything by paper, couldn’t find my booking, and so made me pay an exorbitant fee, and then wrote by boarding pass with a pen and paper! Unbelievable!

Cons: Everything.

Pros: From pillar to post not one delay.

Cons: No

Cons: Get more organised. There is no point checking the passports on the plane door when they have already been checked at the gate, especially when people are waiting in the freezing cold to board the plane.

Pros: Entertainment was great, excellent movie selections, and games.

Pros: The crew was very nice.

Cons: The seats had such little cushion that it made the flight extremely uncomfortable.

Pros: Delay was for 30 min

Pros: Entertainment

Cons: I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!

Cons: Late boarding

Pros: La atención de la tripulación es la mejor que he visto. El servicio de alimentación es muy bueno.

Pros: the food on LH755 was decent. LH454 second snack, a cold sandwich was inedible! Too salty, soggy and just plain yucky!

Cons: Food!

Pros: Everything

Cons: Nothing

Pros: Nothing

Cons: Crew sucked, comfort sucked, british air sucks. Worse than even US airlines which I didn’t think possible

Pros: Nothing actually

Cons: Everything

Pros: I have no time for you sorry

Pros: Promptness in service!

Cons: Food

Pros: Crew was very courteous and attentive

Cons: More fruits and green (non-starchy) vegetables

Pros: The airline is top notch and treated you great like it should be.

Cons: The sears where a little tight but not bad and the movie options were ok not great.

Pros: Staff was very friendly and loved the food.

Cons: For economy class, nothing.

Pros: More or less on time

Cons: Outdated aircraft. Flight took longer than usual.