Pros: "It was a decent train ride."
Cons: "Stating it’s a train from the beginning and not having to go from one train station to another."
Pros: "Great and friendly crew"
Cons: "In-flight system had some problems and seats seemed a bit uncomfortable"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Cons: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Pros: "The seat was very comfortable."
Cons: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "All went right namely the seats but the luggage condition is the worst"
Cons: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
Pros: "Excellent service"
Pros: "The crew was very helpful in all respects."
Cons: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Pros: "Not being charged for my first bag of luggage"
Pros: "crew was great, seats were comfortable"
Cons: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Cons: "Excelente aerolínea"
Pros: "Everything was great"
Pros: "Flight was delayed 4 hours with no explanation"
Cons: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Cons: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Pros: "Good selection of movies"
Cons: "Engine noise in the cabin is loud."
Pros: "More experienced, professional crew, better food and service."
Cons: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "The flight was late, real late."
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Pros: "Nothing special"
Cons: "They start serving late the apperitif before taking off and take it back right after."
Pros: "Food was excellent and crew was very nice."
Cons: "Could not check in online before my flight and no zones to board just line up and go apparently."
Pros: "Short & easy flight"
Cons: "All ok"
Pros: "Good boarding procedure."
Cons: "Nothing much to add for a short journey."
Pros: "It was on time"
Cons: "Food was AWFUL! Better to serve nothing"
Pros: "Efficient on and off Staff polite and helpful"
Cons: "the food is terrible."
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Cons: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Pros: "Flight went smoothly"
Cons: "Flight left late The seats are small and crowded There are no entertainment options"
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Cons: "Meal choice missing kosher non-gluten combination."
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "Excellent choice of movies. Great service. Friendly crew."
Cons: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Cons: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "Food was surprisingly plentiful and good. Crew was friendly and helpful. Movie selections were adequate."
Cons: "The leg room between seats was non-existant. I'm only average height and it was terribly cramped. For a taller person it would be torture."
Pros: "Agents kept us well informed about the delay which became more than an hour."
Cons: "The delay."
Pros: "Flight was cancelled"
Cons: "If flight took place"
Pros: "Quick flight and boarding"
Cons: "Late boarding , late to name the gate"
Pros: "The crew did their best to maintain morale."
Cons: "Considering this flight was delayed two and three quarters of an hour, and as we remained on board with no refreshments offered except a small glass of water during this time, it was not a pleasant experience."
Pros: "Excellent fly, comfortable seat, on time"
Cons: "Very spice food"
Pros: "Flight 100% punctual, seats comfortable, cabin super clean, crew friendly and professional"
Pros: "My flight with Qantas was late and I missed the flight, they refused to move me to a later flight even though I had a paid ticket!"
Cons: "I paid 20 pounds for seat 9 something and was given seat 32F"
Cons: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Pros: "service was good"
Cons: "seats are too congested"
Pros: "Just flight attendants"
Cons: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"
Pros: "We were able to pre-board with our toddler."
Cons: "The heat was on for the entire flight, it was miserable. The worst flight I’ve ever taken."
Cons: "The absurd delay and the fact that last row seats can’t be reclined and have no windows. Not a nice experience."
Pros: "Nothing, airlines are garbage and getting worse"
Cons: "Ever increasing amount of seats in planes (but planes aren't by getting bigger), less legs space.. and prices going up year over year."
Cons: "Not even a drink of water for free on this flight. You can buy snacks and drinks however. No leg room."
Pros: "Usual BA trappings, efficient check in including automation"
Cons: "BA didn't put my bag on the flight, and didn't email me about it (asking me to fill out a form before departure) until an hour into the flight."
Pros: "Timing of flight. Gate not too distant at Gatwick.."
Cons: "The check in and seat allocation process is awful. Boarding was chaotic with passengers still standing as we rolled back (quite sensibly the pilot did not want to miss the slot). Sitting around rows 19/20 means that even on an a two hour flight, you risk attendants never reaching you with the trolley."
Pros: "Check in too long for drop off bag otherwise quick boarding, flight early and bagage delivered very quickly"
Pros: "Crew were nice and helpful"
Pros: "Crew were & very nice & polite!"
Cons: "Plane temperature was way too hot!!! Even the person next to me was complaining. Was very uncomfortable to try to sleep. The eggs we were served were horrible & overcooked."
Cons: "Delayed 1hr after having been rebooked on that flight"
Pros: "Nice flight, great service."
Cons: "No complaints."
Pros: "Nice crew, more leg room"
Cons: "Food and even sodas are not free anymore"
Pros: "The crew snd boarding"
Cons: "There were engine problems and the flight was delay by 2:20 and lost my train connection"
Pros: "When I was unwell the flight attendants were very helpful and kind"
Cons: "The airline overbooked my flight and I nearly wasn't allowed to board."
Pros: "The chicken and cheese risotto meal was excellent. One of our flight attendants, Sharon, stood out from the others with her service and friendliness, however all crew was good. Airbus A380 was the smoothest flight I've ever been on."
Cons: "The pepperoni pizza wrap snack was not good."
Pros: "On time"
Cons: "Cramped tiny seat. Price of food & drinks."
Pros: "entertainment and crew on the plane were great!"
Cons: "I was moved to standby coming from London back to Seattle. The check in attendant notified me that b/c I hadn't check in 24hrs in a advance, I was bumped. I never received any notifications via Kayak or BA to check in...I almost didn't make it home."
Cons: "Already jet lagged, cranky, and pissed off from 1st leg of trip. 2nd leg was on an aircraft with little entertainment options. Also was forced to check my carry on because flight was packed. I hate checking bags which is why I travel light i.e. 1 carry on and maybe a backpack."
Pros: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Pros: "Nice staff who are doing their best with the little they have."
Cons: "The planes are dated. No Wifi. Bad food. Limited entertainment. I was kind of shocked at how lame it was. I will never fly them again, if I can help it."
Cons: "I bought a return ticket for my daughter to fly to Amsterdam for the summer. I was allowed to purchase this flight from Kayak and BA from ATL to LON to AMS. Departure was for the end of May to the end of August. When we were checking in the attendant told us that the ticket was no good and we had to purchase another ticket because the travel was over 90 days. At no time did BA or Kayak let us know this information but had no problem selling us this ticket. We were literally extorted for another $1000.00 so she could depart. Shameful! Will not be using your site or BA ever again."
Cons: "I did not realize BA was now a no frills airline It's now "low cost service" at regular price"
Cons: "I tired to make an adjustments to my ticket but it's impossible without contacting Yayama. Will never use Yayama again."
Pros: "Food was ok"
Cons: "Waits, long wait for baggage, surly crew."
Pros: "In general I liked the flight."
Pros: "The crew etc were all great as usual"
Cons: "On both flights there was limited or no options on sandwiches left and the yogurt in your brochure was available on neither of the flights."
Pros: "flight attendants excellent...food was not good.but Fri is were great. Thank you"
Cons: "Old Plane. Very complicated check in yo the plane. 40 mins delay"
Cons: "Waiting an hour and a half in the customer service line when you make it in time for your flight but they won't let you on your flight two make your connecting flight it was still on the ground they didn't hold it. There were more than 10 people on my flight that missed their connection. I planned a two-hour layover thinking that would be plenty."
Cons: "Horrible service for providing wheel chair. Pathetic service. They do not care much about the help needed."
Cons: "The plane was too small/old. It was packed to the gills."
Pros: "On time"
Cons: "They have completely eliminated complimentary beverage service. Not even a glass of water!"
Pros: "The flight experience was average. Not too bad but not too great. No food was offered. The flight was short so it as okay."
Cons: "I had been waiting a few hours for my next connecting flight ant at about 8:00 pm (45 minutes before departure), they announce that our flight might be delayed do to mechanical problems on our plane. It took them 4 hours to fix it. Which was not too bad. What was bad is that they lied to us. Because I missed my connecting flight, they said that they would be waiting for us with our new flights and not to worry. When we arrived in London, we were scrambling to find out where to go. there was several families in front of me that missed their flights and they were having problems trying to re-book their flights. It took about 3/4 hours for me (one person) to re-book my London to Glasgow because I was stuck behind families. I was trying to explain one of BA employees that I (1 person) needed a flight to Glasgow. It was getting late and I was worried that I might miss the last flight of the day and would be stuck in London until the next day. She didn't like that I told her that and didn't want to help me. so it took me about 4 hours in line to get my flight and had to rush to get it. I had also purchased a window sit that I was not able to get. The guy that help me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"
Pros: "The flight itself went smoothly despite some windy conditions, and we were transported in one piece, without incident, from LHR to IAD. The crew members were pleasant in conversation and reasonable in frequency of food service. Once, when I pressed the attendant button, one of them came quickly to ask me what the problem was, and that kind of responsiveness is always a plus, in my opinion. The seats reclined a reasonable amount, not the mere 2-5 cm one sometimes experiences lately."
Cons: "The aircraft was aging at least a bit, and it was clear because my seat almost would not return to the upright position and stay there. Several times I tried to return it to upright as the end of the flight neared, and it would easily move but would return to reclined once I leaned back. It was as if I had been the whole time keeping my finger on the button that makes the seat movable. After I'd about given up, the seat finally stayed upright even when I put my weight back on it. My flight attendant misunderstood my drink request, but I let it go because the result was close to what I had asked for. It could have been that there was too much background noise - not sure."
Pros: "It didn't crash, which is always good."
Cons: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Pros: "Seats were spacious, they greeted travelers with champagne, flight attendants were very friendly and helpful."