Older airplane with worn out seats. No entertainment system at all. Connecting to Wi-Fi was problematic and hit and miss.
Gate agent tried hard to be helpful. Flight was just fine, some information was even in English. Fortaleza is a nice airport.
American continues to decline in their customer service and its beyond disappointing.
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
The gates should be ready when we land. Waiting on the runway for a hour is ridiculous.
Broke my luggage and I can't get a resolution yet.
My flight to London from Philadelphia was cancelled due to weather.
Could we please end the loud announcements about credit card offers on your flights? We are trying to sleep, work, watch videos, etc. and if we need a credit card, we will ask for one. Flying is already not what it used to be.
There were no TV screens - even in Business class. 5 delays, and only given $12 meal voucher! Terrible!
The professionals have excellent customer service, the seats don´t have enough space.
Business Class was great with two exceptions: they should board Business Class Only first, then loyalty, then handicapped and families with young children then by zone. With all the loyalty and credit card holders and families with kids, dozens boarded before us and we were in row 3. My only other compliant with Air Canada is they don’t serve drinks and snacks in business class until at a cruising altitude. Transat and Emirates serve prior to takeoff which is especially nice during boarding of big planes and de-icing.
I explained this tragedy already with Jazz It was terrible starting with Jazz delayed 3 times so that I missed my direct flight to Mexico City and the only option was a 19 hour trip to Toronto and then down to Mexico City I was delayed by a day I had to sleep in tbe Airport on a hard bench I was given vouchers which were not honored I had no place to eat until 0545 and then catch my flight which was boarding I went to the AC counter to c/o and that was to no avail I then had the experience of my suitcase being lost and no clothes gor 2 days
No entertainment system. Paid extra for wider seats but not worth the cost. Flight left a little late and arrived early.
Excellent. I could change my flight and cone back a day earlier. Everything was great thanks 😊
Seats were so small. I’m 6ft and a good 20% of me hung out into the aisle and the flight attendants come dashing with the cart. On multiple occasions they hit me before saying mind your elbows and knees. I’m like, yes, but where do i put them. There isn’t a space that exists that i can fold into. The carts are so close to the seats when they pass through that i regularly felt water dripping on me as they poured drinks. Overall 3/10 experience. Highly unlikely to recommend
Would have preferred a better food menu. Other than that, no complaints.
It was crazy, boarded over a hour late from scheduled departure. Then when arrived in BNA issued with getting off the plane…over 1/2 hour. Not looking forward to flying Air Canada, ever again.
It was a smooth flight both in the sky and landing!
Re luggage I carried a backpack only. I did not check any bags in. However there were other passengers with carry on luggage going in the plane. My question is why are others allowed to have a carry on luggage inside the plane? Shouldn’t they have dropped it off at the gate? I’m asking because I could have brought the same thing instead of a backpack only. Please clarify for future reference. Thank you.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
