I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
I was charged for my daughters bag when I am supposed to receive two free checked bags with my United Explorer card.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Smooth boarding process. Early departure, smooth flight, early arrival. The entertainment package has very good recent movie options. The flight crew were friendly and professional.
Wonderful and fast TSA checkpoint. The line was fast and our gate was close by
I feel bad, but Swiss airlines is not an airlines I will ever fly again. Their cabins are basic, seats are extremely uncomfortable, crew is a hit or a miss with service. What's worse is how they make you feel they are there to make money and not make your travel needs be met or make your travel a pleasure. They charge for 2nd bags, seat selection and felt like a budget arinines frontier/spirit airline attitude and approach. Their business class is from the early 2000s, basic. Additionally, planes going to India, are old, falling apart and not maintained. Even the crew mentioned this is typical of the airline having older planes going to India. Panels detached and loose or stuck with duct tape, seats scruffed up and dirty, seatbelts roughed up. The scariest thing was when I saw a window panel next to where I was sitting loose and dangling. The crew mentioned it's only cosmetic and assured the integrity of the plane was inspected by the maintenance crew. This is where they confessed about planes going to India being old. I UNFORTUNATELY would NOT recommend Swiss airlines to anyone and will NEVER fly with them again!
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.
Nothing, whole flight was a nightmare, was forced to check my carryon bag at the gate, staff was rude and unprofessional
