Terrible. No customer service, no food, no drinks on a 6 hour premier economy booking.
Everything was on time Will use united again for sure
Unfortunately weather delayed our flight waiting for our plane to arrive and due to a little snow time was needed to deice the plane so departure was very delayed and I missed the connecting flight
I just think it’s unfortunate that Airlines have completely abandoned the idea of serving any kind of decent or even real food on flights, not even on a four hour flight!? Those days are gone, I guess.
Teeny tiny bathrooms, crew was not realistic about when we'd arrive.
United have really come back. Airport and boarding process is clear and good, app and information also very good
I learned that seating towards the end of plane that a line forms for the restroom and people use your chair as a hand railing, bumping your seat consistently. I was seated in the aisle. I think that next time if I am towards the back row I would want to sit in the middle or window seat.
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
Smooth boarding process. Early departure, smooth flight, early arrival. The entertainment package has very good recent movie options. The flight crew were friendly and professional.
No doubt flying with Qatar is always great. However, been flying Qatar quite often but this was the first time flying within the Middle East routes and was surprised that the crew staff wasn’t the friendliest.
I am very appreciative of the help provided to me by Dennis and Whitney. I had lost my phone at EWR airport and they were very kind in assisting me. This included advice on how to file a report and also helping me connect with family. The pilot was also great about keeping passengers updated on the flight progress with regular communications over the system.
Kayak was among the missing. There was not the usual advice regarding next gate after arriving in Dallas. No communication after the reminder to check in before the Moline flight. What happened?
this plane was really old, had exit row seats and tray was in arm of seat so super uncomfortable to use. another seat they could t even use the tray it was broke. seat i. front of me had duct tape on it cause seat was ripped open... this plane should either be updated or retired.
Premium economy seat was decent. As always poor headphones, poor food and beverage, crew is not overly friendly
Lost bag and 2 days no word leaving for cruise no clothes or stuff
No food offered, just chips. Crew was no nice. I had to Stand up and ask for a drink. Even for a midnight flight I have had better experiences from another airlines.
Above and beyond effort from this crew in a tough situation. So helpful and understanding. Thank you!
Pretty bad gate mgmt upon arrival. No open gates and we had to wait at midnight. Shouldn’t be a surprise that an aircraft is coming in.
Plane, flight, crew, captain were all great. The first flight had a Chipotle box lunch...delicious. this return flight not as tasty, but filling.
