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Pros: The crew!

Cons: We were late

Pros: We didn’t crash.

Cons: Everything else.

Pros: Everyone was super nice, just a bad system.

Cons: My ticket included a bag, but they charged me for it again at the airport. I sent in supporting docs to the feed back section on the website requesting a refund for the extra I have paid

Pros: The space for the legs

Cons: Lufthansa is a bad airline. They are always late. Their service sucks.

Pros: Everything, I love Lufthansa

Pros: Never made it on this fliggt due to previous flight was delayed. Im stuck in London as of now. Never booking with kayak again

Pros: The crew was great and the snacks provided were delicious!

Cons: The plane felt slightly outdated and was pretty loud the first part of the flight

Pros: Absolutely nothing - I will probably never fly them again.

Cons: The coldest plane ever! Using my outdoor jacket and still cold! No ac on but very cold! I think is because they are renting blankets at $5 - ridiculous. Food: nothing! If you prepay then you get meals, water and coffee, if not you’re ignored! You can order from the snack bar at $3 a water!

Cons: Tiny, tiny seats. Charged 80 euro for a bag that was only 4 kilos over the weight limit. Did not tell me how much that charge would be and there was plenty of space in the overheads for that bag. This is a BUDGET airline and will charge you for anything. Never flying again.

Pros: The seats were comfortable, and I like the large windows with the tinted glass.

Cons: The boarding procedure could be better organized. Also, I don't like the idea that even water has to be purchased with a credit card.

Pros: New airplane, seemed clean and well put together.

Cons: I think the tickets should more explicitly advertise which seats include meals or drink service. Was shocked to discover that no water was offered to passengers unless they paid for it separately. Isn't hydration a health concern at high altitudes?

Cons: 12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English.

Pros: Almost 2 hours delay, crew couldn't confirm if our connection flight in Cologne will wait for us. It was very stressful.

Cons: Information

Pros: I am still in one piece after flying.

Cons: The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.).

Pros: On time

Cons: N/A

Pros: Just the cabin crew being nice

Cons: Punctuality KLM is always late

Pros: yes

Cons: not really

Pros: KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful.

Pros: Crew was nice and friendly

Cons: Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight.

Pros: yes

Cons: not really

Pros: Seating is tight. The crew was great !

Cons: As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights.

Pros: Quick flight

Cons: The flight was cancelled and had to be rerouted on United Airlines.

Pros: Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken.

Pros: The crew

Cons: More comfortable seats

Pros: Amazing crew/ food/seats very comfortable! Very relaxing ride !

Cons: It was perfect !

Cons: A little more clean seats

Pros: Not crowded, lots of empty seats

Cons: Poor customer service. I think I said thank you many more times than the flight attendants who barely acknowledged me and seemed annoyed about performing any type of basic service (serving food/water/collecting rubbish/etc.).

Cons: The seats could have been more comfortable and . The plane was over booked

Pros: Such nice people

Pros: Great equipment. Decent entertainment, sparsely filled cabin. Seat change to isle request before boarding readily made with no fuss. I noticed that passengers could actually make out pa announcements both at PDX and in flight. Doesn’t bother me anymore when I can’t but can be very concerning to anyone who rarely flies. Never understood going to the trouble of making announcements both pre-boarding & on-board pre-flight, that no one can even make out. That was not an issue here.

Cons: Better lumbar support is always appreciated, adjustable lumbar would be very nice and could make or break an entire flight. No seat on any flight should ever be even the slightest ill repaired. Again, this equipmemt all seemed great. Lastly, since I prefer to always have a water, coke or coffe and or snack in front of me during entire flight, a bit of self serve (grab a water, coffee or snack yourself without having to make staff work a simple task would be nice on every flight. The flight from SEA-DUB was basically great and equipment is always of the utmost importantance.

Pros: Such nice people

Pros: Friendly people, plenty of food on the plane..

Cons: Flight was good. Kayak service terriible. First time user and I’ll never use it again. Who wants to deal with a third third part. Information was not translated properly and resulted in my wife and I on separate flight.

Pros: I always look forward to flights on Aer Lingus

Cons: We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre.

Pros: Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport

Cons: No downsides at all

Pros: The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)

Cons: Inflight was better than I expected. But needs upgrading air crafts.

Pros: Food was good. Crew was kind and gracious.

Cons: Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues.

Pros: Crew was kind and gracious.

Cons: Hand carry was checked 3 different times. Goes to show that Swiss staff doesn’t trust its colleagues to determine if the bag passes muster.

Cons: There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats

Pros: Baggage out fast Separate bus for 1st and business

Cons: Cabin was cold Seat not as comfortable as other business classes

Cons: This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number

Pros: Everything, I love Lufthansa

Pros: entertainment was good

Cons: the flight attendants were mostly absent. The flight attendants on the other side of the aisle were much more attentive and nice

Cons: Good food, on time and semi comfortable seats

Pros: The crew was as amazing as they were 9 years ago when I flew Aer Lingus. The plane was very clean and comfortable. The entertainment that we could choose from very good. Something for everyone was provided.

Cons: One thing that I would like to see improved is for the announcements to be spoken slower than they were. The announcements were so quick that I could not understand what was being said. This should be an easy fix so I have no worries .

Pros: Staff was wonderful, food was great! Takeoff was a little delayed but they kept us informed and that was fine. Over all a wonderful experience

Cons: Nothing

Pros: Plane was 1/2 full and I moved to empty row to stetch out and sleep. Quite comfy. Excellent music selection at least for classical.

Cons: Poor water service. Attendents came around twice on 8 hour flight offering a small plastic glass of water. Should have brought my own.

Pros: From check in to security to boarding everything was smooth with no waiting. Thanks for a great flight.