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Pros: very helpful

Cons: That we did not have to have a 4 hour stop over in Madrid

Pros: Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!

Cons: Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases.

Pros: Friendly crew

Cons: Food was terrible. Aircraft not clean. Almost 2hrs delay.

Cons: More open counters for the plethora of people trying to check in. Started the trip off with frustration

Cons: Not being 1 hour late

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Pros: The crew is really welcoming

Cons: The seats are too narrow and a bit too hard

Cons: Plane was too cold. Asked staff to adjust but still to cold.

Pros: Acceptable but not exceptional as expected

Cons: Unfortunately the it was a bumpy ride as most of the time the seat belt sign was on and crew had to discontinue services for a while. This was beyond airlines control. The crew did not distribute the Sri lankan landing cards onboard. This caused some confusions for first time travellers as they had to cone off the immigration queue and went to pick the card up and to complete. Some foreigners were unhappy about it.

Pros: All crews they are helpfull

Cons: Food same going and coming times

Pros: Food was good, boarding efficient. Crew managed other passengers so there wasn't crazy baggage issues. Crew was friendly and very helpful.

Cons: Seat was crazy small! Couldn't even cross my legs.

Pros: Crew

Cons: Boarding

Pros: The crew did their best to maintain morale.

Cons: Considering this flight was delayed two and three quarters of an hour, and as we remained on board with no refreshments offered except a small glass of water during this time, it was not a pleasant experience.

Cons: Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished.

Pros: Efficiency

Pros: Crew was exceptional. QSuite very comfortable.

Cons: Excellent service and stuff

Pros: Nothing

Cons: Food was terrible. It’s worse among the airlines.

Pros: Great service & very comfortable lie flat business class seat for this red eye flight.

Pros: The flight entertainment system was fantastic.

Cons: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

Cons: Food we got was not promised. Drinks are not served or highlighted based on requirements

Cons: Very quick through immigration and customs. Then a short cab ride to city.

Pros: Newer aircraft. Fantastic service

Pros: Food and service

Cons: Working wifi would be good. Better A/C. More comfortable seats

Cons: Entertainment

Pros: Slow service.

Cons: Better communication!

Pros: Very friendly crew and on time with no problems.

Pros: Good crew Seats good

Cons: Earphones plug difficult to fit Toilet cleanliness not adequate on occasion

Pros: On time, drop off to home in Mercedes!

Pros: Quick departure

Pros: The crew

Cons: sea food

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: the drinks

Cons: seat reservation. having to pay for luggage....

Cons: There was no wifi on flight

Cons: We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip.

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.

Pros: It was perfect to me , im in so much pain spiritually and you guys makes me feel home.

Cons: Everything was good

Cons: No Gin & Tonic Bus transfer to airplane for international flight? Twice...?

Cons: Entertainment is non existent. Plane is tatty.

Cons: Despite most of the plane being offered refreshment I never was as staff not organised enough to have time to do so, even though other airlines have managed easily.

Cons: Missing one suitcase and it will be delivered a day late supposedly

Pros: Efficiency

Cons: British Airways neither a budget airline nor a lux airline. Doesn’t know what it is.

Pros: yes

Cons: nothing

Pros: Very uncomfortable

Cons: More cushion

Pros: I had a nice exit row seat and the plane had a good selection of entertainment.

Cons: flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers.

Pros: The staff were good

Cons: Better seats and it was not Turkish Airline they change to another company

Pros: Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise.

Pros: Entire trip was easy and comfortable.

Pros: Food

Cons: Seat

Cons: Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight.

Pros: The flight entertainment system was fantastic.

Cons: The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out

Pros: Picked me up from home in a Mercedes! Great, efficient service

Cons: On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer

Cons: I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain

Cons: More meals during the flight would have helped. Also the snacks had limited variety(most of them chocolate) and not enough fruit available.

Pros: Crew, food, drinks and seats in business class were fantastic.

Pros: Upgraded to first class!

Pros: The options for drinks for this 13hr flight were great. The food was sufficient. The ride was smooth as usual.

Cons: I know the crew gets tired too, but the whole crew shouldn't be tired and disappear all at once.