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Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.

The food not that great. Did not like the fact that we could not purchase upgrade at the airport

We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.

Only problem we experienced was not anything to do with Lufthansa. When changing planes in Frankfurt we spent over an hour on passport control line. Lufthansa did a marvelous job on everything from keeping me informed via texts, to terrific cabin crew.

Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.

We were helped whenever needed and had a pleasant flight.

I like everything in general. Except the business seat is too narrow.