For both flights I requested a gluten free meal, they didn’t have one nor were there other options.
Flight attendant in first class gave poor service (like he didn't want to be there) and food was awful. We sat waiting for gate upon arrival over 45 mins.
Not a great experience. We paid for the upgrade for premium economy seats and seated ourselves in very comfortable seats. Someone came along with the same seat on their boarding pass. The aircraft had been changed and as a result we were booted out and sent further back to small uncomfortable seats. After complaining we were moved to emergency row seats, which gave us more leg room but the seats don’t recline. For people in our 70’s we found having to sit upright from California to NJ very uncomfortable. Not sure why they chose to move senior citizens instead of the two people that were allowed to take the more comfortable seats. Not happy.
Overall a very poor experience - booked premium economy tickets but due to last minute flight delays , all my itinery went for a toss and had to fly economy class with no access to lounge or any compensation by united airlines to make up for the flight delays . i had expected better experience than that from united.
Great experience…left a bit behind schedule but made up fir that in the air and landed 10 minutes early 😁
Breakfast was not loaded at SFO due to catering company change. Seems like a major airline at a major hub would have thought of something else or warned passengers to pick up food before boarding a 3 hour flight.
They hired a new catering company the same day of my flight. They botched the job by not delivering the right carts and after THREE HOURS waiting, the flight crew timed out (flight was 19 hours long and FAA rules state crew can’t work more than 14 hours long). So they CANCELED OUR FLIGHT!! Worst experience ever. Avoid UAL at all costs.
Flight attendant moved my bag without notifying me and was rude to me when I asked him about it. There was no reason to move it.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
The seat and leg room was not good. The food and beverage service was good.
The crew were fabulous. The flight was bumpy and I always like the captain to tell me what that is about or my imagination gets carries away.
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Last minute cancellation, followed by last minute delay with the rescheduled flight. Both due to interval operation issues. Poor resolution.Very disappointing.
Flight got delayed for no reason. And Air Canada was doing 3 boardings via the same gate. It was chaotic!
Lack of WC assistance when returning to Toronto and my 92 year old aunt needed. To walk a fair distance with great difficulty to get to the exit and taxis. We were left without assistance after departing from the airport wagon.
Everything was OK, except one moment. After online check-in, Air Canada have sent me two same boarding passes. I asked to resend, but it comes the same again.
Very nice. Cabin crew is very attentive and professional. So nice!
Very crowded; wanted us to check in 1 & only carry on full of meds & supplies; crew very reluctant to approve! I’ve lost checked in luggage in past.. It was non negotiable in my mind!
Very friendly staff. Good seats on a quick flight. Right on time.
Initially, my flight time was changed, which meant I couldn't make my layover. The email that indicated the change sent by Air canada was unclear and not detailed. When I called customer service, they eventually compensated for my overnight stay. Everything else was good. I appreciate that your booking agency sent me a reminder email, however the flight information was wrong, which made things more confused.
