We were delayed for about an hour from taking off due to traffic control procedures at the destination airport. But once in the air, the flight went well. The crew members were great and provided cabin service despite moderate turbulence during much of the flight.
Check-in and in-flight staff were better than average. The seat was a fair size but too hard and not enough padding. The cushion/pillow provided is poor (thin and seems to be disposable ,it provides no effective cushioning or support). Food was OK-ish but no choice of inflight snacks and no easy place to get drinks other than water (I could ask for juice by intruding into the staff area at the back of the plane) Entertainment was very good actually. Overall better than I expected from a US-based airline (sorry!) but compared to ANA or Singapore it was so-so. (I live in Japan so they are my comparative airlines)
Very turbulent trip made it pretty bearable, plus the lack of refreshments served and the lack of any air conditioning before takeoff which took an hour or more.
For an expensive flight to another country, United has a lot of nerve serving pretzels and no meals (unless, of course, you want to buy something to eat). Unacceptable.
United overall experience is great these days. Airport experience was very organized. Staff on flight were great. App and information as good as it gets.
It was probably one of the worst flights I’ve been on. The restrooms were never cleaned or stocked. The food was very subpar, and i usually enjoy airline food, so I was disappointed. It was just all around a bad experience. The only saving grace was the flight attendants.
Ot was overall fine. Left on time and had basic snacks. Weather was finicky but that’s not the airlines fault.
This flight leg was fantastic - super comfortable and a great selection of things to watch on the TV. Staff were excellent, really above and beyond.
Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.
Salina to travers city was great! But the sept 24 Tranverse city was not! Traverse city to chichago was cancelled, i went to Denver & got to Salina 6 hours later!
I travelled in Business class for the first time and wish I could do that again.
Flight attendant told passenger to move my bag in order to accommodate his not allowed roller bag then proceeded to crush my bag. When I complained flight attendant said roller bags take priority. Yet this flight was on Rouge which only allows one personal carry on. But not enforced. So I was penalized for paying to check my roller bag.
The airplane has been replaced and late night layover have been extended from 3 to 7 and the only compensation was a $15 food voucher after most restaurants have been closed, not helping with children after a 18+ hour international flight
Was notified on a timely manner of any changes, if any, of the flight schedules.
Flight was cancelled. Not enough agents to deal with the people in the line. We left and found our own way to Vancouver.
Plane left an hour late, I missed my connection and my bow case was never even loaded on the plane in VA. I deal with this type of nonsense everytime I fly air canada.
The experience was satisfactory. The plane was full and took awhile to embark and disembark. On a 4 hour flight, there is not much you can do. my return flight was in the very last row on the plane but was adequate.
It got cancelled and they haven't given me a flight back yet!!
Flight was canceled due to labor dispute. Their customer service said I might be ok since strike was on sat. and I was flying Friday. The next morning it was canceled. It can ruin a trip and add stress.
Last minute cancellation, followed by last minute delay with the rescheduled flight. Both due to interval operation issues. Poor resolution.Very disappointing.
