Boarding was mayhem. Late boarding by 15 minutes because of lack of staff (missing 1 flight attendant. We had to wait for an arrival of another plane before we could board). Flight was a little rough, but cannot blame on airlines.
United out of SFO is having issues with catering so none of our meals were loaded on the plane and no offer of compensation for our tickets purchased was offered.
The flight was canceled the day of the flight. United says it was FAA issue, with some 35 flights canceled and more delayed.
We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.
All male crew was just too woke for me. I felt like a sardine. I will never take a window seat or the rearmost seat again. I booked early and did not pay for seat selection and that was a mistake. The security at IAH was atrocious. I was violated and radiated as I was in a hurry to connect to my other flight. I may have lost items under the seat in front of me that I couldn't see nor bend over to look.
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
First flight was delayed taking off and delayed getting to gate when we landed. Therefore made the connection time very stressful. barely made it to the connecting flight. We were forced to check our carry on luggage. Then you lost one of pieces of luggage when we got to Detroit.
Comfortable as it can be for a basic economy seat. The TV screen on my 15 hour international flight went out after 1 hour or so and it never worked again. The food is very high in processed carbs and sugary items.
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
Liked that we left on time for each flight. Snacks not the best, but we're okay.
Lynda was rude and unhelpful. We asked for tea wiht a slice of lemon. She served us Coffee instead. When we spoke to her she made it seem as if we were lying. I asked if she would like to taste it and see - her reply was I don’t need to be rude. After this incident we were treated with subpar service for all beverages and food items after. We’re were purposely left out when they did garbage collection.
Good service was quite limited but that is due to short flight.
every single person involved showed their joy, working in the airline industry - it created a very pleasant atmosphere for everyone
The app and the information given at the counter did not match.
It had weird outlets to connect to the entertainment. I wasn’t willing to pay for earbuds, so I read captions throughout the movies. The second security check and customs almost made us miss the flight. We thought we would be going through customs in Phoenix.
The gate crew were very efficient and diligent with respect to helping people with carry-on luggage. Because of their diligence, only a few "bad apples" snuck through and subsequently delayed onboarding because of the lengthy attempts they had to make to get their oversized roller bags to fit in the relatively small overhead luggage compartments in the Embraer 175 we were flying in. I also appreciated Air Canada's attempts to head off this situation by offering, during check in, the opportunity to have carry-on luggage checked through to one's ultimate destination. This made onboarding and subsequent transfers very convenient for me.
Flight was delayed due to mechanical issues with in-house entertainment. Strike one for the delay, strike two for no entertainment. Once we boarded we still had to wait while they tried to fix the entertainment system. Strike three was an issue with a passenger falling in the lavatory so no breakfast was served for economy seats. Not blaming the passenger but did the entire crew have to attend to one person? She walked off the plane by herself so she didn’t seem that bad off. Pretty much everything that could go wrong did but at least we got our luggage!
Some help when I asked but everything was so confusing to figure out otherwise. More clarity to direct through procedures needed!
Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early
5 day of cancellations and errors. Several days due to weather and several due to broken planes. Nightmare
