Cons: "Lost our luggage and broke our stroller"
Cons: "Poor customer service"
Cons: "Customer interaction is a joke"
Pros: "Super friendly, comfortable for the long flight, plenty to keep you occupied. Its my 3rd time flying with them and the flight is always smooth. And it doesn't hurt that there is a huge shamrock on the tail wing to make superstitious people like me, feel a little bit better! I will only use them!"
Pros: "On a 7 hour flight you want comfort. It was so smooth and easy. Watched movies, read, just relaxed. I've flown with Aer lingus before and it was just as amazing. I will ALWAYS use Are Lingus when I fly to the UK or Ireland and Shannon is a Gem of an airport. Most amazing airport I have ever been to!"
Pros: "Crew helpful and friendly."
Cons: "Announcement could be clearer. Sometimes gabled and indistinct."
Cons: "When booking there is an option for Food? This gives the appearance that food isn't included in your flight unless you pay extra."
Pros: "The crew was very good."
Cons: "Please add more hindi movies"
Cons: "Flight was about an hour late taking off"
Pros: "Pleasant cabin crew"
Cons: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Pros: "The ground staff at Heathrow were friendly"
Cons: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Cons: "My bag was lost. The staff at the airport was friendly enough and assured me it would be delivered to my hotel in dublin that afternoon. It’s now the next day and I still have not received my bag. I’ve call multiple times and still cannot give me a straight answer. So now I have to check out of this hotel and hope my bag shows up before moving on to my next destination. Also, on the flight I asked for 2 glasses of tap water while they came around asking if we would like to purchase a soft or alcoholic drink or snacks. There was no water on the cart so she had to continue servicing the rest of the plane and said she would be back. The first flight attendant must of forgotten, that’s okay she was probably busy. I asked a second flight attendant, 10 minutes go by and she still didn’t bring us water. Finally asked a 3rd flight attendant and he brought it to us quickly, this was 30miniutes after I first asked. I felt that my request wasn’t as important because I didn’t have to purchase it."
Pros: "Suggest lanes with seat number groups in order to avoid people crowding the entry to boarding the plane. Dinner selection: Msin dish choice ran out and was left with only one entree to choose from Increase chicken bard entrees"
Cons: "Had to fight through a crowd to make my way to the gate."
Pros: "The crew was friendly"
Cons: "There was a delay in getting us boarded. My main complaint is the length in the baggage reclaim. It should not have taken as long as it did. I gave low rating for entertainment because there wasn’t any, again it was a short flight. I did not have any of the onboard food."
Pros: "On time flight"
Cons: "Made me check my carryon bag then it was opened - why - don’t know - and items missing along with my luggage strap. Will NEVER use Aer Lingus again"
Cons: "There was no vegetarian option. Most airlines now have at least one vegetarian option. You had to ask at time of booking.Booked flight last min as Mom not well,l no time to think @ food."
Pros: "You lost myluhgage. I have no clean clothes to ware"
Pros: "Staff and service"
Pros: "They were helpful on the ground, though some of the crew were cold on the plane, not unhelpful, but not helpful"
Pros: "I like the comfort and reliability of this airline in my experience."
Cons: "the food was really expensive"
Cons: "Crew is borderline aggressive and arrogant."
Pros: "Lovely crew"
Cons: "Aer Lingus are always late departing, but it was a blessing this time as I'd have missed the connection otherwise!"
Cons: "First time I flew with Aer Lingus and can't say I will do it again. Didn't realize I was flying across continents in such a small plane. The flight attendants were barely civil; the bin above me housed supplies and on more than one occasion an attendant with visibly wet armpits leaned over me without nary an excuse me."
Cons: "Early boarding.. wondering could this catch me out on another occasion?"
Pros: "Flight was short and without any problems."
Cons: "this wasn't a BA flight.. it was air lingus and it was a disaster. shouldn't have been charged BA rates for this"
Cons: "My issue has more to do with after the flight, than the actual flight. My luggage was lost somehow between Heathrow and Shannon. The lack of communication I received from Aer Lingus, and the length of time it took for me to get the luggage was a bit ridiculous. I was never told what happened to the luggage and I was given the timeline to receive my luggage within 24 hours. Well it took over 48 hours to get the luggage. I was given specific timeframes to call the Shannon Airport Aer Lingus luggage desk, which I followed. Had to leave a message every time, and not once was it returned. The only communication I did get was calling the Shannon Airport directly and working with their employees. I could tell they were frustrated with me, which is completely understandable, because they weren't the appropriate people to communicate with. I was just very disappointed in the customer service."
Pros: "The flight from LHR to DUB was pleasant, short, and uneventful. I blissfully caught up on sleep during most of it!"
Cons: "After we landed in DUB, some other aircraft's being in the wrong place seemed to cause us quite a long delay, which meant that I very nearly missed my connecting flight to IAD. My suitcase, perhaps because of this same taxiing delay, missed the flight and had to be sent on the same flight the next day - though it reached me without incident about 24 hours after I reached my home."
Pros: "On time, no fuss, got us there"
Cons: "Short flight, so there wasn't any entertainment or food."
Cons: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Pros: "Fast service, kept well apprised of arrival times and such."
Cons: "Small plane but that really can't be helped. Also I didn't get the seats I picked online but that is most likely user error."
Cons: "We missed this flight due to Kayak's failure to get us on any other flights to Chicago after our original one was cancelled."
Cons: "I hate the fact that I was not informed that I needed a transit visa to board the flight from Dublin. The service was poor from the beginning to the end . My ticket reads BA but yet it America and Aer Lingus. Kayak should have made clear from the beginning. I was detained in Ireland. Almost missed my flight"
Pros: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Cons: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Pros: "Flight attendant was delightful."
Pros: "Boarding was quick and efficient, the flight arrived 10 minutes early."
Cons: "There was no food or entertainment offered, aside from what you could purchase. But as it was a very short flight, this didn't make much of a difference for me. Overall, good short flight."
Cons: "Broken kiosks at airport meant that everyone had to check in at the counter - only problem was there were no Aer Lingus staff anywhere to be found. We, and dozens of other passengers waited 40 min+ before anyone showed up. Then when staff arrived they were oblivious to the huge line that had formed - they carried on their small talk amongst theirselves oblivious to the passengers who had been waiting for a long time to get their boarding pass."
Cons: "My original flight was cancelled & this meant I missed my connecting flight to Donegal at 1 pm -- had to wait for the 7 pm flight to Donegal -- I was not happy as I was to attend my Mother's 80 th birthday"
Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Cons: "All great!"
Cons: "For return flight they changed us to a Virgin flight, but we didn't find out until we reached the airport. Email or text would've been appropriate."
Pros: "Seats were fine with enough legroom"
Cons: "Movie selection poor Earphones almost unusable."
Cons: "My only complaint is that my luggage was delayed on my trip out, and that the delivery service did not communicate well. I was expecting a two-hour prompt for delivery, and received a text from the delivery person saying he was at the door. I was having lunch 30 minutes away, and had to hurry up, which affected the best pub meal that I had in London."
Pros: "Flight left and arrived on time."
Cons: "Drinks bypassed first rows. Duty free and drink service announced, but immediately closed due to "pilot says we're landing in 15 minutes". Seat belt had been shortened and required extender."
Cons: "We froze the entire trip each way as we had the exit seats"
Cons: "The food was not tasty. Poor flavor. I had the Shepherds pie. And although I was grateful to have a meal offered, this one was a little off in flavor."
Pros: "Everyone is so nice!"
Cons: "It would have been nice to know that I was to clear US Customs in Dublin. It was 35 extra minutes between flight transfer that I did not know about and could have made me miss my flight."
Pros: "The crew was excellent! Great service."
Cons: "More options in movies of other languages."
Pros: "The crew was very attentive and willing to assist with everything."
Cons: "Seats and entertainment"
Cons: "They charge for coffee and soft drinks and have no snacks complimentry"
Pros: "Price for seat was very good. We left 30 minutes late but arrived early."
Pros: "Ability to quickly board the plane"
Cons: "You had to pay for snacks and drinks on this flight"
Pros: "The air hostesses were first class. Pleasant, efficient and professional."
Cons: "The tv selections. Could have had more variety"
Pros: "Crew did a great job!!"
Cons: "Due to the age of the plane there was no outlet to plug in your phone."
Cons: "On a flight to Budapest, budapest airport had issues that forced us to land in Austria. 5 hours later we’ve been completely abandoned in an empty airport while all the other planes that landed paid for their customers transport. It’s 4am, we have not been given food water or a plan as to how we will get to our destination. The plane crew basically told us we are on our own and left. This is straight up cruel, unjust and completely unacceptable considering we paid more than 2000 dollars for these flights"
Pros: "The flight crew was amazing. The entertainment system was great"
Cons: "Landed almost an hour late. Food was HORRIBLE. worst pasta of my life. The crew while kind, we busy chatting in the galley most of the flight. Never came around (besides the initial drink cart and the meal) to offer water or check on passengers. They forced me to close the window while we were flying and I bought a window seat so i could look out. The boarding process was very slow and disembarking took ages. Problems with loading the baggage led to an issue at baggage claim where they were stuck."
Pros: "Great safety video, made me laugh."
Pros: "it got there"
Cons: "how it got there"
Cons: "They didn't give a direct flight but gave to Mumbai and then from Mumbai to Hyderabad. Had to collect my luggage and recheckin those."
Pros: "Six years ago, after a very bad experience with this airline, I swore never to use BA again. However, this year, because of my children, I found myself on this airline again and had a very positive experience. The flight was on time, luggage was transferred without a hitch, the food was excellent and in-flight entertainment had a great variety to choose from. The 747 provided a very steady flight experience. Personnel were reasonably helpful. Continue this kind of service - it will help you remain successful."
Pros: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Cons: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."
Pros: "Safety, fast arrival, interactive pilot"
Cons: "No snacks no entertainment"
Pros: "everything else was fine"
Cons: "Food was not complementary"
Pros: "Boarding clerk was excellent. He was very helpful"
Pros: "The plane was not full and therefor gave us an opportunity to spread out."
Cons: "No complaints as this flight was pretty empty we had all the room we needed"
Cons: "Please include a complimentary tea and/or snack."
Cons: "The BA crew at the check in needs improvement. BA has different standards from other carriers that make it confusing. Bag sizes for on board carry on luggage accepted by other carriers are not accepted by BA. So you can fly in with one carrier and then BA says that the bag cannot go on the flight. In a different flight our flight was cancelled and rescheduled to the next day. I have been trying to find out how to get compensated for this as it says on their website and have not been able to do that yet."
Cons: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Pros: "Excellent service and the crew was very friendly"
Pros: "In flight entertainment, food and everyone was great!"
Cons: "No issues"
Pros: "It was short, but delayed. Good security-very thorough although under-staffed"
Cons: "Uncomfortable seats, NO free beverage or snack. Flight attendants were ridiculously busy with running credit cards for passengers who bought food/etc that others could not even get to the toilets. NO entertainment at all. Felt like United but at least no one yelled at me ir hit me."
Cons: "The flight was an hour late"
Pros: "The crew were very nice and helpful"
Cons: "The inflight entertainment system was at least 15 years old and it did not work in my seat despite numerous attempts to reset. As someone who cannot sleep on flights I was very uncomfortable and annoyed that I had to sit through 12 hours of flying with nothing to watch or listen to."
Pros: "Arrived 30 minutes late after problem at gate with the Jetway not retracting. Ground staff were pleasant. In-flight staff were friendly and helpful. Food was okay."
Cons: "Having to pay to select your seats is bargain carrier behavior. My family of four had to pay nearly $400 extra to select our seats in advance instead of having them assigned to selecting them the day of the flight. Seats were cramped and not too comfortable. I flew Air France on a previous trip to Europe and it was much more comfortable seating. The in-flight entertainment system kept freezing up and had to be reset multiple times. The touch screen (which is the method of navigation through the system) did not work. On a 5 hour flight that would be an inconvenience - on an 11 hour flight it is a bit more of a problem."
Pros: "I enjoyed everything about my experience from booking through the airport, flight and customer service. Great job!"
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Pros: "Great service and helpful staff Coffee was fresh filter coffee"
Pros: "Short flight"
Cons: "Food selection, no in flight entertainment"
Pros: "plane was awesome"
Cons: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Pros: "In general I liked the flight."
Cons: "Delayed and poor food"
Cons: "Everything. no one helped me with the upgrade no time due to poor customer service."
Pros: "Fantastic service and entertainment. One of my best flights in years."
Cons: "1st service was good. Second just ok."
Pros: "Nothing in specific. But good service and people."
Cons: "The kids crying"
Cons: "There was no entertainment for that flight."
Pros: "entertainment had a god variety"
Cons: "food was just awful"
Pros: "The staff were prompt is serving food and drinks, good selection of movies on board."
Cons: "Other passengers weren't the best, and unfortunately there were many small children on the plane, which meant it was very noisy."
Cons: "Live TV on the flights"
Pros: "The crew was very pleasant."
Cons: "The flight was delayed for some reason (they kept changing) and I am really fed up with United allowing people to bring two pieces of cabin luggage onto small aircraft."
Cons: "Got to airport, no gate assigned. Waiting in line for 37 mins. To have the gate staff walk away and help other customers. Than got a gate with notice of a 2 hour delay. Got to gate and got another notice with another delay. Our 8:45p flight left at 12:40am. Plus had another gate change."
Pros: "yes, they were, thoroughly enjoyed my flight"
Pros: "Good movie selection. The crew in Edinburgh was wonderful."
Cons: "Chicago connection was a nightmare. 2 hrs to get thru customs and recheck bags and change terminals. We had to repeatedly ask where things were and what to do. And we are US citizens! I can't imagine what foreign visitors went thru."
Pros: "I finally arrived."
Cons: "More communication about delay and lost luggage."
Cons: "UNcomfortable seats. They don’t recline."
Cons: "Broken video monitor on my seat and window seat. Ripped and dirty pockets on all the back of the seats in the row in front of me. Just a feeling of disrepair."
Pros: "No food"
Cons: "No food"
Pros: "Friendly crew Friendly Gate Staff Super fast boarding"
Cons: "Seats were tight Overpriced upsell for “preferred” seating"
Pros: "On time, comfortable (enough)."
Pros: "The 787. Great plane. Great ride."
Cons: "Crew members on all 37 United flights that I have taken in the past 19 months have been rude, unpleasant and grumpy. They do not accommodate modern methods of making children comfortable in seats, such as the use of jetkids and jetbox accessories. I have experienced lies (yes, I’ll be back with more water! Sure, I’ll check for some eye wash for your wife.), misleading (embellishing rules, enforcing rules that do not exist) and overall terrible behavior. With the exception of a few ground crew members who’ve shone through, my interactions with United staff have not been good."
Cons: "I didn’t need a second breakfast at 10am, I’d much protégée- a better lunch."
Pros: "Pleasant staff"
Cons: "Multiple flight numbers for the same flight. We booked Lufstansa but we're on a United flight which had a different flight number. Checking in on line was near impossible. I will reconsider ever booking through Kayak in the future."
Pros: "The final sandwich was great."
Pros: "From beginning to end the United crew was friendly, engaging and helpful."
Pros: "Left on time. Arrived earlier than scheduled time. Smooth overall"
Pros: "No faults"
Cons: "Very pleasant flight"
Pros: "There was no lunch just snacks"
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited having to purchase wifi, and the seats did recline very much."
Pros: "On time"
Cons: "Always feels cramped, food not good."
Pros: "Economy seats had ok legroom."
Cons: "Connecting flight was cancelled so we automatically got out on the next flight. Our stop over went from 2h to over 7h. Staff at checkin were very unhelpful. They told us to go to the website to request a refund and wouldn't offer us any flight upgrades. We got on the flight and people were told not to sit in the unoccupied enconomy plus seats unless they paid for them. Pretty poor that considering there were at least 2 rows of seats available they are so tight they can't even be bothered to compensate us in a way that won't effect their bottom line. We completed the return request only to be told that refunds are not offered on schedule changes. Again pretty shoddy customer service and shows that all they are about is your money. The breakfast we had was disgusting. The melted cheese looked like someone had vomited onto my tray. On waiting for our connecting flight there was an old lady who was dumped at a gate on a wheel chair. They person then left without telling them what was happening. We could see she was anxious about not knowing what was happening. My wife went to the United help desk to ask for information for the lady's flight and was told she should just check the information board and dismissed. Not sure how an old lady who can't walk is meant to do this (this was explained to them). If United had bothered to make some kind of effort to be at least helpful in any stage with refunding / upgrading us and being helpful to an old lady maybe this review would be different. Ultimately all they care about is your money and will deliver a shockingly bad customer service wherever they can get away with it. I WONT be flying United again. I will pay more for another airline."
Pros: "very kind crew members and flight was an hour early."
Cons: "The worst food on an airline ever...witnessed so much waste all around me. No one could eat it. Entertainment broken and sound quality awful."
Cons: "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."
Pros: "Will never fly UNITED again no matter how cheap!!!!!"
Cons: "Will never fly UNITED again no matter how cheap!!!!!"
Pros: "First through all the issues I will say that the staff was nice and helped us the best they could to fix what went wrong. Except one thing..."
Cons: "The flight to Chicago got delayed due to weather (not Uniteds fault), then got stuck in Sioux Falls due to need for gas (also not Uniteds fault), but when we finally got to Chicago and got told we couldn't continue on to our destination for two days United refused to get us a hotel room. They said that since no one had entered the mechanical failure that made us stay in Sioux Falls (also not Uniteds fault) that they couldn't give us rooms at a hotel. What a crock. We ended up having to borrow money from my in laws to be able to afford a hotel room for 2 days."
Cons: "It was so freezing we had down jackets on None of the sound on the screens worked. Disaster"
Cons: "Wait in Houston. Delayed flights. Not united fault"
Pros: "Smooth flight"
Cons: "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
Pros: "flight was on time. complimentary snack and drink. crew was friendly and happy. plane was clean and well kept. wifi to personal device."
Cons: "not having enough room for everyone's carry on bags"
Pros: "The flight attendants were nice, couldn't been nicer."
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Pros: "Flight left on time and arrived half an hour early. The ride was smooth as could be. Flight attendants were courteous and helpful. They were personable and took their time out to give each customer the their best, even though the flight was quite full. I highly recommend this flight."
Cons: "Nothing. Everything went as scheduled. Would take it again."
Pros: "Customer service gave me a voucher for a cab to go to LaGuardia where they rebooked a flight for me."
Cons: "That the flight left early!!!! Also that it was overbooked which is probably why it left early. So disappointing when you've been traveling all morning across the world just to get home and finally land in the USA only to discover you will be waiting for many hours if you're lucky or another night if there isn't an opening for more tickets. Frankly it was a total loss of a day. The only chance to see my family. Should have arrived in Charleston at 6pm, and instead arrived at 11:45."
Cons: "Flight delayed, missed my connection. Messed up my surprise visit to a friend. No apologies, no upgrade or vouchers offered."
Cons: "5 1/2 hour delay for a 20 minute flight!!!!!!"
Pros: "Staff were lovely"
Cons: "Food was Terrible, couldn't eat the veg option and the TVs kept freezing"
Cons: "SFO canceled incoming flights so I asked to reschedule and they put me on a American Airlines flight that had a layover in Pheonix. Why did they use another airline? Why did I pay for a direct flight and have to have a layover. Why did I have to wait in security again. This has been the worst travel experience I've ever had and I'll make sure never to fly united airlines again."
Pros: "Flight to Newark was fine. 2 of the 4 crew members seemed rather impatient with both passengers and other crew members. Deep sighs and rolling of eyes.."
Cons: "I felt the two grouchy crew members were quite impatient w passengers. Snapped at and eyes rolled when I had to get to seat and cart was coming. Line of people behind me so she had no choice but to back up."
Pros: "Boarding was a bit crowded and hectic. The food was good as was the service. We had tons of entertainment options."
Cons: "Checking in in Amsterdam was a nightmare. Long lines everywhere. They can't handle the volume of passengers efficiently"
Pros: "Hmm....hard to say. Probably the crossword puzzle in the airline magazine."
Cons: "Well the wifi and onboard entertainment was broken. We were delayed (5th or 6th time I've flown United IN A ROW that I've been delayed)! They don't really serve you food. I just think United is pretty horrible and they don't really care at all."
Pros: "I liked that we landed early, but the airport was not ready for us, so practically all the advantage of the early landing was lost. The food was decent, but the final snack was kind of rushed. We had a safe, relatively smooth flight."
Cons: "I couldn't hear many of the announcements and the intercom quality was poor. Seating is always cramped in Economy, especially on a crowded flight."
Pros: "The attendant was very nice, professional and friendly. My flight was only an hour."
Pros: "Arrived safely"
Cons: "Plane was seven hours late. Entertainment system did not work."
Cons: "Flight left 13 hours behind schedule. No hotel room provided."
Pros: "The crew was excellent and very friendly. I had them for two flights and they were just as nice after a long day and s rough take off."
Pros: "Food and drinks were great - even had three choices in Economy. Staff was great and attentive and seats were comfortable. Other than the screen problem mentioned everything else was great."
Cons: "The display screen was not calibrated, so if you pressed a button the button two buttons over would activate. This meant I could not watch movies or hear audio because those buttons didn't work. The staff rebooted the virtual Linux server for that seat, but this had no effect on the uncalibrated screen."
Pros: "The staff were very nice."
Cons: "I was really disappointed that we returned on a United flight. Completely different experience than Lufthansa flight going out. Food horrible, very uncomfortable small plane. I loved the Lufthansa flight going out to Edinburgh. Coming back through Newerk was horrible also. I would love to fly Luthansa again but I would have to be very careful that it's just them and not another airline going back. Horrible experience. Very disappointed."
Cons: "Flight was delayed 2 1/2 hours."
Cons: "My tv wasn't working which made it boring for a 6 hour flight and flight delayed"
Cons: "Seats far too small and uncomfortable."
Pros: "Boarding was smooth and everything was on time"
Pros: "we landed safely"
Cons: "need entertainment system. need complimentary drinks and snacks need comfortable seats"
Pros: "Nothing. This was poor service from every stand point, starting from punctuality. Almost 2 hours delay and almost lost my connecting flight in Barcelona"
Cons: "Change management"
Cons: "The flight was an hour late with no announcements made in the terminal"
Pros: "Short flying time"
Cons: "Communication with flight delay"
Pros: "Quick flight"
Cons: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Pros: "Crew was nice and friendly"
Cons: "Horrendous experience from checking to the airport. Be aware when trying to check in online, not only posible if you don’t pay a fee to choose seats. Therefore you are unable to check in until the last minute, and as they overbook the flight, if you don’t pay, You risk not get into the plane."
Cons: "boarding was slow"
Cons: "Did not get to this flight due to cancellation from the initial flight"
Pros: "The food was great"
Cons: "I have not gotten my baggage for my flight I have been here 3 days after I landed"
Cons: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Pros: "Good but not the delay"
Cons: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Pros: "The crew are so helpful and friendly"
Cons: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Cons: "Seats are like deck chairs with no leg room"
Pros: "Getting off the plane in Barcelona"
Cons: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."
Pros: "Staff and smooth fligfht"
Cons: "Really long delay with hardly any information of when takeoff will be"
Pros: "we reached our destination alive"
Cons: "We sat on the aircraft on the tarmac for two hours, no explanation. Food and drink were served 20 mins before landing, some people didn’t get a chance to have a drink. Staff were disorganised confused and rude. My debit card was handed to another passenger because the steward had no idea what he was doing. Beyond awful!"
Pros: "Seats were clean"
Cons: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Cons: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Pros: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Cons: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Pros: "On time professional crew"
Cons: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Pros: "Safe flight, good leg room"
Cons: "Delayed departure, delayed boarding"
Pros: "Crew was nice and welcoming"
Cons: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Cons: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Pros: "Although I booked a flight on what I thought was British airways it was some off brand airline: Vueling very disappointing to show up at Gateick to check in at BA and be redirected to the equivalence of Spirit airlines in the USA."
Cons: "It said British airlines and was a vueling airlines flight. I would equivalent this to booking a flight through Kayak on Delta showing up to Delta to check in and being redirected to Spirit airlines!! Completely misleading, just glad I didn’t have to pay for a vag as I would on Spirit. No water, snacks offered pretty bare bone airline!!"
Cons: "Very little legroom"
Cons: "Flight was delayed 4 hours was unable to catch my connecting flight in London to Barcelona. Had to buy another flight ticket in London, wait another day, pay for a night a hotel to get to my destination in Barcelona. I was supposed to arrive in Barcelona on Saturday April 1st and did not get there until 2 the following day. Will not use this service again."
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Pros: "Furious, Vueling is always late!!!"
Cons: "Always late,, they don't care!!"
Pros: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
Cons: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
Pros: "Staff were fine, lovely to check in online and not have to worry"
Cons: "Once onboard we sat for nearly an hour going nowhere"
Pros: "Excellent check in . Before time arrival."
Pros: "Easy boarding and smooth flight."
Pros: "on time, easy to do, price"
Cons: "everything worked out well for this flight"
Pros: "Comfort and friendliness of crew"
Cons: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Pros: "Made it to a new country safe and sound. Was nervous at first but relaxed once everything started going."
Pros: "Quick flight"
Cons: "Everything else! Where am I supposed to put my legs?"
Pros: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Pros: "The low price and civilised flight times. Had no hold baggage."
Cons: "Attempts to get extra money by not allowing check in before 7 days without paying extra for choosing seats."
Pros: "Left on time !"
Cons: "Could not buy a beer as they “ran out” of alcohol! Cramped seats and could not position myself comfortably as just no leg room."
Cons: "Everything was Ok, staff, ladies are elegant and pleasant. Planes are on time. Could not be better"
Cons: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Pros: "Nice crew"
Cons: "Unconfortable seats"
Pros: "Efficient, great value"
Pros: "Flight not shown delayed at airport. Eventually left an hour late. No information or apology at boarding gate. Staff went and hid so the desk was empty. No apology or explanation on board either. Flight got us from A to Be but with zero grace or service. As a first experience this was bad."
Cons: "Zero service"
Cons: "2h delay for an already late flight. landed at 2am."
Cons: "Very very small amount of legroom Flight was delayed c.90 minutes, there wasn't a lot of information and eventually were told they had to use a different plane, which may have explained it's quite poor old condition."
Pros: "Efficient way to get to Paris"
Cons: "Small. Narrow seats. Late flight"
Pros: "Bought a seat 3 hours before check in and had a row to myself"
Cons: "Excellent Ryanair flight. 75% full. Very friendly crew."
Cons: "Loud men in lifeguard uniforms were allowed to blow whistles, yell, run around, and make everyone miserable by attendants. When I commented she said ,"oh well, that's the kind of flight it is,". junior high school lunchroom Nightmare!!"
Cons: "Plane was late as most Ryanair flights in the afternoon are expected to be."
Pros: "While the movies choices were limited and the quality not that great, the price was not large either."
Pros: "Crew was professional and well organised."
Pros: "There is nothing to like about an airline that appears to have low fares and then nickel & dimes you for everything, typical bait-and-switch style of doing business."
Cons: "First of all, this airline needs to train their staff better. The gate agent I dealt with on a flight has no business in any field where she would be required to work with people. Second, this airline needs to get their s*@t together when it comes to baggage. I was humiliated (by the creature they hired for a gate agent) when I was forced off the boarding line and then demanded to pay 200 euros (cash only and in euros only) for carry-on luggage that was under the size and weight requirements, and had already flown, without incident, on numerous flights during the same trip. I filed a complaint with Ryanair and weeks later received a very passive, useless, response from some brain-dead individual in corporate I suppose. No one at Ryanair cared about the mafioso-type treatment my family and I, including my 80-year-old mother, received. Avoid this airline at all costs (literally and figuratively)! It will not save you money, or anything else. It will only cost you more!"
Pros: "Early arrival."
Cons: "Waiting in hallway and then tarmac to board."
Cons: "A small delay but not the airline’s fault"
Cons: "Horrible boarding. Horrible seats. Garbage sandwiches for a fee. Zero entertainment. Not even a seat pocket. Toilet was disgusting, no wipers. Hyper stressed. Glad it's over, baby! Never ever, again."
Pros: "Cheap cheap cheap!"
Cons: "I find it incredibly ridiculous that a flight is half full and I’m deliberately seated away from my husband just so Ryan Air can make an extra £4 per seat. I get that they want to make money but that’s pushing it too far. I sat next to someone who was also traveling with someone else. That lady’s companion came back and told her the seat next to her was empty. By then everyone was already settled in. Is it really worth the £8 for two people? I’m sorry but that’s just petty."
Cons: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Pros: "Pilot not very well"
Cons: "My flight was missed from Stanstead to Dublin and RyanAir employees did not help me, they only wanted to sell me another expensive ticket."
Pros: "Good legroom"
Cons: "No pockets in seats Crew training appears inadequate"
Cons: "Check in, crowds, cramped seats"
Pros: "Announcements for closing flights at checkin counter area."
Cons: "We were in the line which went along smoothly until we were just a few people before being served. There was a couple that had issues and the entire line of people including me had to wait in a standstill for 30 minutes. It made me run to my closed gate but did get on. The solution is to have a counter they could have moved to just for big issues rather than hold up 50 people. So sort of plan B for big problem flyers. It was lame. All else was fine and will fly again. Thanks, Chris G. San Francisco California"
Pros: "On time."
Cons: "Can't choose seats without a fee"
Pros: "There is a large lounge at the gate at Gatwick that the passengers could have been checked into prior to boarding commencing, but this was not used. Instead, A large queue was in place for over 40 minutes and once boarding commenced, as many were checking cabin bags into the hold, boarding took about 30 minutes, delaying the flight by 30 minutes"
Pros: "Nice crew and good informations flow"
Cons: "Had to wait outside for boarding. No pocket on seats."
Cons: "Delayed, no info, bad service on board"
Pros: "Very unorganized and discretion about what was a carry on bag differed. I was charged an extrodinary fee while others did not."
Pros: "The one flight attendant was nice and apologized for the behavior of others."
Cons: "The check in crew forced me to check a bag that I was able to put under my seat on a previous Ryan air flight two days before this trip. They would not even let me talk to cabin crew to see if there was room. I eventually took out all my valuable belongings and brought them with me onto the plane. After having a very rude interaction with two different people. One even said "don't tell me how to do my job." Then when I got on the plane there was plenty of room for my backpack. The floor was incredibly dirty with chips on all over the ground. We then sat on the tarmac for half an hour. I could not believe how rude the check in crew was, they would not even listen to me explain that I had put the exact same backpack under my seat two days ago. Completely absurd."
Pros: "Still have not left London"
Pros: "It was a quick flight"
Cons: "The employees were just as unhelpful flying to dublin as they were flying out of dublin. Simple questions were met with disdain and annoyance rather than polite answers. We went through 3 different people before finding out that we didn't need to go through any of them which the first person could have told us. By the way the first person was a customer service attendant and he swiftly moved us on to the next line to stand in which was completely unnecessary and a waste of everyone's time. I will never fly with ryanair again."
Pros: "Nothing. Utterly horrible experience."
Cons: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Pros: "On time flight"
Cons: "Walking through endless sales & loud music to get to airplane"
Pros: "Good flight, friendly crew."
Cons: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."
Pros: "The ride wasn't bumpy, The pilot was careful and the weather was nice."
Cons: "Not enough leg room."
Pros: "Price was great, crew friendly and professional."
Cons: "Flight boarded late. Very bumpy ride."
Cons: "seats are too crammed and uncomfortable"
Pros: "I do not like the idea not able to take my hand luggage on the plane"
Pros: "Cheap flight Pleasant flight attendants"
Cons: "Ended up missing flight because they said I didn't check in online. I did everything I was prompted to do (passport number, add a bag, etc), but apparently there was another button on the bottom of the webpage I had to scroll down and click. They wanted to charge us 45 euros each to check in onsite. The first person also said we didn't pay our baggage fee, which we did. Once we got things situated the doors were closed (even though the plane wasn't leaving for another 45 minutes) and they wouldn't let us through. They wanted to charge us 100 euros each to change to another flight, when the flight itself cost 39 euros. They wouldn't refund the baggage fee either! Apparently they can charge such a low ticket price because they get their money by scamming people out of it. When we finally DID get on a flight the next day, it was like an infomercial the whole way there...trying to sell people everything from water to watches. I would never suggest Ryanair to anyone."
Pros: "Really enjoyed my flight to London & back to Dublin with my Nieces"
Cons: "Would have loved it if there were some Irish stewards or stewardesses on board as it would have been easier to understand their accents and they tend to warmer & friendlier in their dealings with passengers"
Pros: "Friendly crew"
Cons: "The seats are to close to one another and gets unconfortable fast"
Pros: "The crew"
Cons: "Free snack and 1 water could have been nice"
Cons: "The price is extremely misleading as they charge almost as much a ticket per luggage."
Pros: "Cheap travel"
Cons: "We were delayed two hours, with no announcements of changes. You needed to watch the boards and if you missed it, you missed the flight even after you had sat there for two hours."
Cons: "slow, disorganized check in. Boarding is hideous, I'd rather wait in a DMV line. Airline run as if consumer, and luggage, are to be avoided. I cannot understand why Anyone would fly them routinely."
Pros: "Good price, but no food. That's OK"
Pros: "Extremely friendly in-flight crew; one of the best I've seen in my frequent travels."
Cons: "Hidden fees (£15 to reprint a boarding pass is outrageous). Half of the kiosks were not functional. After standing in the Customer Service line for assistance because the kiosks kept charging our credit cards and not printing anything, the Customer Service agent told us we had not paid despite our receipts showing we had. Wasted another 30 mins going through that process. Hidden Fees galore. Thankfully I had read through all the emails from Ryanair, both marketing emails and flight related, to have noticed all the additional fees. This meant my friends ended up paying double what I did for their flights after all the additional fees. The boarding process out of STN was incredibly inefficient, but that has little to do with Ryanair. The gem in this whole experience was the in-flight crew- kind, calm, and incredibly pleasant."
Pros: "Cost Convenience"
Cons: "Walking across tarmac to board No music or anything"
Cons: "The most horrbile airline with the most unprofessional staff and employees I have ever seen in any business including airlines. Due to their technical issues with their computer systems and staff who were being trained on the spot, we ended up missing our flight and they were not accomodating in any form to help us with getting on the flight when they really could have. they were rude, unprofessionla, and did not care. our experience with them was like a bad dream."
Pros: "If you are flying without luggage or carry-on, Ryan Air might be fore you."
Cons: "The airline charges a ridiculous amount for EVERYTHING! We bought our tickets and realized almost immediately that bags were not included. We tried to upgrade our ticket type to be inclusive of a bag, but took two hours to navigate their automated "customer service". Finally got through to a live person (which they charge for), they will allow you to upgrade the ticket if you bought through KAYAK. You have to purchase your bags separately, and 1 bag was significantly more than what our ticket costs. I contacted KAYAK roughly 5 hours after the original purchase, and they could do nothing because Ryan Air is a low cost carrier. It was cheaper buy Aer Lingus seats inclusive of luggage than to add luggage on Ryan Air. I will never fly Ryan Air again, and caution anyone trying to buy Ryan Air through KAYAK"
Cons: "You think you are getting a good deal when you buy the ticket but they get you for everything. Our tickets where 30 euros and by the time we were done paying all their fees for baggage and printinh tickets we were up over 300!! If you don't print your ticket before you get there they charge you $45 for each one! That's more than our flight cost. On top of that you have to stand in one line to get a slip for baggage then another line to pay the fee and then go back to the original line to drop the bags. This was the worst experience we've ever had. I will not be flying Ryair ever again."