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5.2
Pick up was a disaster. Drop off went very smoothly
Pros: The car was what we expected and the drop off was quick and easy.
Cons: I hated that it took three hours to get the car at the price we had originally been told. It felt like a scam we were told we need a letter from our insurance company that had never been told to us. And then even when our Credit card company offered to email us the letter it was not Goodenough you guys would not print it for us. I have to go to a hotel nearby have them print the letter and come back. That was horrible customer service. And it felt like a scam when I was told that you guys could not print the letter for us. I can assure you we will be letting everyone we know know of this service. Also our flight arrived at 6 AM but we were not picked up until 7:10 originally. And the car that we were given was not ready when we finally finished with the rental person at 10 AM. It sounds unreasonable that if we were there at 7 AM and you knew we were going to be taking a car that had been booked that the car could not of been cleaned prior to arrival so we just took the car dirty because we just want to leave at that point
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2.0
Will never use again.
Pros: Nothing
Cons: Drop off was unnerving. Once we found the unidentified site near Shannon Airport two hours before flight time, the office was closed for two more hours. And there was no shuttle. Fortunately, hotel reception assisted us with the drop-off, called a cab, and the cabby accepted our last Euros in full payment. Next time we will use a well known car rental company with convenient airport centric desks and dependable pick-up, drop-off and shuttle services
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9.6
Very good staff and a very nice car
Pros: The men who worked there helped with any of the small issues we came across to the best they could and I couldn't have been more appreciative. the car was smooth and nice to drive and we had the control of our vacation schedule that we wanted. We had a paper copy of the rental agreement and a spacious car.
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9.6
Pros: Picked us up at the airport, gave us coffee while we fulled out the papers, upgraded our car, returned us to the airport. All employees were very friendly.
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2.0
Did not have a car
Cons: I booked the reservation over a week in advance. When I got to the airport no one showed up for the shuttle to the rental lot. I called the local office only for them to tell me that they did not have any cars left for my reservation. They did not provide any options to help out. I ended up having to make a last minute booking with another company at the airport.
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9.6
Very good staff and a very nice car
Pros: The men who worked there helped with any of the small issues we came across to the best they could and I couldn't have been more appreciative. the car was smooth and nice to drive and we had the control of our vacation schedule that we wanted. We had a paper copy of the rental agreement and a spacious car.
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9.6
Pros: Picked us up at the airport, gave us coffee while we fulled out the papers, upgraded our car, returned us to the airport. All employees were very friendly.
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5.2
Pick up was a disaster. Drop off went very smoothly
Pros: The car was what we expected and the drop off was quick and easy.
Cons: I hated that it took three hours to get the car at the price we had originally been told. It felt like a scam we were told we need a letter from our insurance company that had never been told to us. And then even when our Credit card company offered to email us the letter it was not Goodenough you guys would not print it for us. I have to go to a hotel nearby have them print the letter and come back. That was horrible customer service. And it felt like a scam when I was told that you guys could not print the letter for us. I can assure you we will be letting everyone we know know of this service. Also our flight arrived at 6 AM but we were not picked up until 7:10 originally. And the car that we were given was not ready when we finally finished with the rental person at 10 AM. It sounds unreasonable that if we were there at 7 AM and you knew we were going to be taking a car that had been booked that the car could not of been cleaned prior to arrival so we just took the car dirty because we just want to leave at that point
review from
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2.0
Will never use again.
Pros: Nothing
Cons: Drop off was unnerving. Once we found the unidentified site near Shannon Airport two hours before flight time, the office was closed for two more hours. And there was no shuttle. Fortunately, hotel reception assisted us with the drop-off, called a cab, and the cabby accepted our last Euros in full payment. Next time we will use a well known car rental company with convenient airport centric desks and dependable pick-up, drop-off and shuttle services
review from
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2.0
Did not have a car
Cons: I booked the reservation over a week in advance. When I got to the airport no one showed up for the shuttle to the rental lot. I called the local office only for them to tell me that they did not have any cars left for my reservation. They did not provide any options to help out. I ended up having to make a last minute booking with another company at the airport.
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