Pros: "The crew was fabulous. Very helpful and upbeat!"
Cons: "The food wasn’t very good."
Pros: "The crew was super friendly and amazing at an incredibly tough and tense time due to the Coronavirus outbreak. A very stressful and long flight was made a bit better and I truly thank you guys for that."
Cons: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Pros: "One particular member of the flight crew (Jennifer Foster-Moore, I think) was stupendously kind and helpful. The cabin service manager (a young gentleman) was also very helpful. The ice-cream bar mid-flight was a nice touch."
Cons: "The equipment for this flight is a 747-400. Hence, the personal entertainment system is old: no games, and the video can be shaky."
Pros: "The crew was fantastic"
Cons: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."
Cons: "I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met"
Pros: "Crew and flight were fine"
Cons: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Pros: "Yes but when you offer a blanket deliver a blanket :)"
Cons: "When you offer a blanket or to heat up the food follow through :)"
Cons: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Pros: "positive crew"
Cons: "delay taking off and landing"
Cons: "I Couldn’t pre book a bag with BA prior to arriving at the airport. Faced an extra charge because of this. I tried to call. Apparently because I booked through a third party. So I went to the aorbitz website and tried to book an extra bag but just redirected me to BA! Disgraceful. So many other problems such as 2 hour flight delay then another 2 hours for the bags to come out."
Pros: "Fast onboarding, quick flight, travel agent went above and beyond fixing my ticket"
Cons: "My ticket had to be reissued and I was the last one to board the plane."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Cons: "Took about a month to book an infant ticket, then was issued a ticket with a wrong name, which then took another 3 weeks to be amended. When checking in, the agent told me that my daughter's ticket was not linked to anyone and looked like she was flying solo even though I mentioned to 5 different customer service agents that I would like to add her to my itinerary. Just when I thought it couldn't be worse, captain announced that they were having trouble with the AC for my part of the plane, meaning 7 hour flight was hotter than 80 degrees. I should also mention that trash was not collected until breakfast service."
Pros: "I travelled with two small children, we had a slight delay and the captain allowed my children into the cockpit during the wait. The crew were so friendly and helpful and my children really enjoyed the trip."
Cons: "If you want to reserve your airline seat (I'm talking a standard economy seat) you have to pay $34 per seat if it's 24 hours or more before your flight. Guess what happens at 24 hours? The airport takes over and you're stuck in the middle of a crowded 10.5 hour flight all because you weren't able to select your seat ahead of time. Just another money grab from a tanking airline."
Cons: "There was no wheel chair provided for the passenger even though requested for one in hyderabad"
Cons: "Flight was cancelled with no notice.or explanation Stuck at Heathrow no alternatives available. We are a party of 7 3 young children and 1 disabled passenger . Now one of us flys tomorrow via Madrid, and palma before mahon. All others fly Sunday via Barcelona. Hol ruined disgrace"
Cons: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Cons: "5 hours delay, and at 2 of them we were on board. Terrible food. We asked to walk outside, by foot, in the snow to the aircraft. Terrible flight."
Cons: "Business class configuration on BA 777"
Pros: "Serve was normal and so was the food."
Cons: "Left the terminal building by bus to the aircraft. Had to exit the bus, WALK ACROSS the tarmac and up a set of stairs to the plane. REALLY, British Air couldn't find a proper gate at the terminal? What if it had been raining or my elderly mother that needs a wheel chair? BA needs to solve these problems fast if they want my service in the future."
Pros: "Airline accommodated the delay with free room and meal voucher."
Cons: "Flight was delayed 24 hours. Text message was sent on route that the flight was on time. Mechanical problems."
Pros: "The captain and first officer were extremely courteous and professional . I was impressed at the way the captain managed the delayed departure taking time to brief the passengers at the boarding gate. When we eventually changed planes and moved to another gate to board it all went without a hitch."
Cons: "Flight was delayed after arrival at Heathrow for 4 hours Baggage lost did not get it even after the end of the trip There wasn’t much of help or effort from the airlines to track baggage Even my 8 year old son said ... never board British airways"
Pros: "Air hostesses were good"
Cons: "Poor food, and very little of it is given. poorly run airline. Too many unnecessary rules that don't apply to any other airlines that they claim to be in the name of security. Will not fly again."
Pros: "Crew, funny safety instructions with Gordon Ramsey"
Pros: "see above"
Cons: "see above"
Pros: "I liked that they were able to locate my missing bag and deliver it to my door"
Cons: "The missing bag update site does not work. Says unable to proceed.0"
Pros: "I didn't partake of food or entertainment on the two hour flight. All was great."
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Cons: "Corralling people into shopping area by not disclosing gate assignment. Then corralling people into a boarding area where there is no access to bathroom facilities. Then boarding without any order except for some privileged passengers (first class, club members). Finally,not serving any soft drink or little snacks unless you pay for some overpriced stuff. This is a sure way to drive passengers away from BA towards no-frills discount airlines."
Cons: "Bag didn't make it, and then the system to get it returned doesn't work as it should."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Cons: "The crew didn't even offer me a drink or food for purchase The baggage allowance fees were ridiculous -- I hate to pay despite being executive status and when I called several times prior to flight there were not helpful and referred me to airport who charged me a lot of $$! I willl be writing a note to customer service. In addition they are cutting back I was told and closed the ticket counter in Faeo Portugal -- not flying them again"
Pros: "Getting home"
Cons: "Extremely cold on board ,, no control of a.c. After boarding we got a breakfast bar and a drink. Nothing more till morning, then the breakfast was horrible."
Pros: "Boarded us pretty quickly at Heathrow"
Cons: "Crew was not polite and helpful during the leaky hydraulic pipe incident. Did not try to reassure or let people know what was going on. It was very hot at the rear of the plane, could not breath. They served the food slowly and portions were smaller than normal. Small and boring selection of movies this month."
Pros: "It got me to LHR alive."
Pros: "Friendly and caring crew."
Cons: "Food not so good....but it is more due to my taste for food."
Pros: "Fabulous experience on every level"
Cons: "I really wish there was drink service that was not for purchase. It really puts a bad taste in my mouth, like the airline is trying to ring as many dollars out of us as they can."
Pros: "Nice plane, nice people, comfortable seats most importantly for coach though a bit cramped"
Pros: "Free wine"
Cons: "Too cramped"
Pros: "Boarding staff was confused and took al long time. The crew were nice enough but disinterested in serving us and were annoyed when I asked for a few crackers or bread to help with a stomach ache. Never got any. I had to get up several times to ask for water. Comfort was ok and plane was warm enough. There was several people who came and sat down next to me in the open seat, 6 or 7 different people who left their own seats elsewhere on the plane and came to sit next to me in the open seat. One woman brought her child over, asked me to love another seat over, so her child could lay down and put his feet in my lap. Then, when Inledt for the ladies room, she left him there to kick the seat in front of him and throw his tuna fish sandwich pieces on me and on the floor. I never agreed to play nanny to her child and after I'd paid $750 for a one way ticket from TPA to AMS, I didn't think I should have to. The mother gave me an earful of her bad language when I asked her to take care of her own child and take him and his fishy tuna sandwich back to his own designated seat. I had asked a male flight attendant to handle the situation, neither he nor the other staff, who stood by, cared that it was disturbing me, or that the other passengers were playing musical chairs with empty seats all night. I have flown British Air more than 100 times in my life. For 35 years it was my go to airline for step up in quality, service and class. This time I could have flown several other airlines that would have been $379, $400, 547, 650 for the same flight TPA to London Gatwick then AMS, instead I opted to pay a little more and thought I'd get a little more. Not any more on British Air. Other passengers on the flight were rested when they arrived. Not me, I was tired and disappointed and kicking myself for paying more to fly British Air. This is sadly understandable, as all quality is down with alot of airlines. But it's particularly disappointing that I'm saying that about British Air after all these years. I have only complained one time to an airline over 30 years. This will be my second time. I plan to send this complaint to British Air and ask for a refund."
Pros: "Basic flight, no food/drinks. direct flight. no personal tv."
Cons: "they lost my bag, everything was in there. Had a direct 3 hour flight from london to lisbon, so checked in my luggage with everything in there."
Pros: "The flight attendants were cheerful and ever so attentive. Love & appreciate the hospitality rendered. I like that there is a vegetatian meal option too."
Cons: "I could do with a little more leg space but I suppose it is not possible. An ice cream as replacemenrlt perhaps?"
Cons: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."
Cons: "Seats need to be bigger (wider)"
Cons: "Slow with drinks and food, late departure"
Pros: "Very nice leg room. This is one best flights I have been on. It was United Airlines 5. Definitely fly again."
Cons: "We were delayed not once, not twice, but 3 times. Changed our gate 3 times. They changed planes twice. Then, only one agent at the gate to do everything!! I will not fly United again unless I have to!!"
Pros: "Yes very helpful"
Cons: "Better food service"
Cons: "Plane was over four hours late to depart! United did keep me up-dated but the reason for the delays kept changing!"
Pros: "Food was decent. Loved the movie options"
Cons: "Could have used more water throughout."
Pros: "Nice service, let us use the bathroom in business class, gave me a free glass of wine."
Cons: "Late departure by 1.5 hours sucks!"
Pros: "Flight was calm and arrived early"
Cons: "Odd seat rows are cramped. Food was below average. Dry salmon and chicken. Flight attendants were barely visible. My seat did not work properly"
Cons: "Had to wait over 20 minutes to check in. Right before boarding i was forced to pay $25 to check in my handbag otherwise i was not going to be able to board."
Pros: "Delayed for two hours asked three tunes if I would make my other flight and no attempt to help me just was given a I don’t know response!"
Cons: "That the staff wasn’t willing to help make an informed decision!"
Cons: "I was told that I had to gate check my bags which had all of the necessities to travel with my child ( snacks, books, toys) due to it being a full flight. When I boarded, there were still several overhead storage bins completely empty. Very annoying. The crew could have physicallt assessed and checked before assuming due to flight capacity."
Cons: "Flight going to Ontario left before I even arrived"
Pros: "Great service and fed well!!"
Cons: "4 hour delay but they did give me 5,000 miles. And I think the main problem with the delay was the airports problem of not having parts."
Pros: "It was great all the way. No complaints"
Pros: "The flight attendants were top notch."
Cons: "It was a very nice flight."
Pros: "Flight was on time"
Cons: "Snacks are so miserly!!!"
Pros: "It was a regularly good flight, as comfortable as a long flight can be, and I thought the food was pretty good for 'airline food'. Tasty."
Cons: "My ear bud jack happened to not work. No biggie."
Pros: "The flight was very pleasant!"
Cons: "The landing was pretty brutal!"
Cons: "My flight to Pittsburgh was cancelled and NO attempt to rebook was made by united. No compensation. I had to fly to Cleveland and rent a car for $150 and drive to Pittsburgh. United refused to pay for my rental car. Terrible experience."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Cons: "we got 3 separate middle seats while traveling with a 4 year old. United knows his age, do they really expect him to sit alone? Fortunately the flight attendant and other passengers were very helpful."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Cons: "My flight last week they had us board and then de plane do to plane maintenance after I traveled litterly all day it added an extra hour. Then this flight Washington connection to Detroit from raleigh the pilot never showed up and extra hour went by, we got a new pilots but, then leading to faulty paperwork that took another hour and thirty minutes after boarding the plan to get sorted. When we got that sorted they then proceeded to tell us that the flight atendent had to leave and we had to wait another 20 min for another atendent to arrive before finally making our way to Detroit. They said to file a complaint and we would be compensated for our wait. Not sure if this is the right spot but I'm giving it a go. Thank you Keith Www.keithschmidt.com"
Cons: "Not having a pilot. Being in new orleans airport for 8 hours before leaving due to no pilot Missing my original connection flightgetting back"
Cons: "Honestly just didn't like that I couldn't pick my seat ahead of time, seemed kind of silly. I'm a big guy and need to not be in the middle seat."
Pros: "That we got to Little Rock early"
Cons: "I had ordered ginger rail and the lady brought me a Diet Coke I told her I don't like Diet Coke because I don't drink Coke and she said I thought that's what you want it now you have to hold onto it until they come back and pick up the trash and she never brought me the ginger rail to drink she walked away and I never drank nothing on the flight back to Little Rock that lady was so rude"
Cons: "I'd have to say poor since I'm still stuck in Denver."
Pros: "Automatically rebooked flight was changed free-of-charge to a different destination."
Cons: "Original flight was delayed, which was understandable due to inclement weather. Connecting flight, which was also United Airlines, was either uninformed of the delay, or indifferent. Myself and two other passengers arrived 2 minutes before the flight left, were told we could not board, and watched the plane undock from the gate and fly away."
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Cons: "newar to San Diego was fine"
Pros: "On time! And great service"
Pros: "Same as above"
Cons: "Same as above"
Pros: "The pilot was great. The smoothest take off and landing on the San Fran to Pittsburgh flight"
Pros: "Contact me for more info"
Pros: "The food was tasty for airline food."
Cons: "The tv on the headrest didn't work."
Pros: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Cons: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Pros: "As a devoted southwest fan, My experience on United was a pleasant one. Friendly crew, nice updated plane. Seems like United is truly seeking customer satisfaction and realize the airline business requires customer service and care!"
Cons: "Seats are still pretty small and tight!"
Cons: "Both flights were late !!!!"
Pros: "seats aren't so cramped."
Cons: "too cold. could have a few blankets on hand.."
Cons: "They only had enough to food for the front of the plane , me and everyone in back was left hungry, I have never been so disrespected"
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "The flight was short 102 people so the attendants were very attentive."
Cons: "A seat with more cushion would be nice for an 8 hour flight."
Pros: "Crew was very good."
Pros: "Everything was perfect"
Pros: "Flight staff were friendly and accomodating going to destination"
Cons: "Computer system down at check in on return flight but staff at shannon did great job on checking in manually earphones outlet in seat did not work making return flight very long with no entertainment staff were ok"
Cons: "Never want to fly into newark again. Wrong baggage claim 5 advertised and waited till last bags picked up b4 being told oh we made a mistake and its carousel 7. And if the end of the trip wasn't bad enough the beginning was a nightmare at newark with getting there and the security/tsa..Nobody wants to do their job just pass the buck and make it more chaotic. No wonder there were lines wrapping around terminal 3/4 times. I know this is not directly related to airline but since u insist on flying out of newark it is indirectly. They say la guardia is third world well then newark is fourth/fifth world. Chaos absolute chaos. Please god i will never have to fly united /Lufthansa out of newark again."
Pros: "On time, gates were close together"