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We loved our flight attendant (Emma, from Scotland), the meals were perfectly spaced out, and the in-flight entertainment was super generous and delightful.

I liked that we got there safely. I disliked long delays, gate and ticket agents incompetence and apathy and having my luggage lost. Five days later I've yet to get anything more than a generic apology from British Air. Luggage yet to be located, much less returned.

Long line with check in at the DIA British Airway counter.

The map feature on the display at the seat had challenges. The biggest issue was the flight had no WIFI. Most of the smaller planes now have free WIFI. American Airlines on the flight over had WIFI you could purchase. With 8-10 hours on a single flight, the ability to do work via WIFI is essential!!

All crew except 1 were excellent. When I asked assistance with business class seat conversion to a bed (not being familiar as never used before but have numerous times with other airlines) crew member helped very reluctantly. I should have told her that business class seat conversion is totally different in each airline such as Delta, New Zealand Air and United. Sorry it was my 1st time with America Airlines. Now I know, I won't bother asking assistance in future.

food options were terrible. for a 10-hour flight, there should be 2 decent meals. Also, flight attendants should come around with drinks more than just at the meals.

Flight was delayed by over two hours and that meant my connecting flight was in jeopardy but there was no acknowledgement or help from the BA staff

Really appreciated the care, attention and friendliness of cabin crew. Very comfortable, prompt and efficient flight.

My seat cushion was poor. The cushion was compressed and was uncomfortable for such a long flight.

Well unfortunately our connecting was cancelled and next flight delayed. Was in airport 9 hours. Flight itself was good. I’m sure it was a FAA problem.