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Boarding procedure should have the crew and personnel who are more trained, in a sense of precisely knowing what can be done and what cannot. They do not have the exact information on what you should do in the first place, also the boarding itself was slightly delayed due to the aircraft "not being ready".

I liked everything BUT the temperature. It was freezing and now I am sick.

It was a short flight. Plenty of room on the plane. It was also extremely clean.

Bad! Disaster!! The LH419 was cancelled after 4 hrs on board with no AC and no toilets

I meant this flight was not good, the one from Tirana to Frankfurt was better!

We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

I bought a ticket and paid for for our luggage but I had to pay for my luggage again. I’m so disappointed! We had a 30 min delay and because of that we missed our connecting flight and were told that we would be on the next flight (9am flight ) but we were landed we were booked at 12pm flight. I had a little baby w me, it was very stressful. I begged to leave at 10 am at least. I was emailed that we get a voucher but they didn’t work when we were at a breakfast store. I’ve been always happy w Lufthansa but this time was awful.

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.

Using the media screen in economy class is a disaster