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We were rebooked twice to the point that we didn’t even fly Lufthansa that day. We apparently though had to pay Lufthansa’s baggage fees for our sports luggage. The United Airlines Counter in Anchorage charged us for oversized bags, not sports luggage and told us it was Lufthansa’s fees. How is this possible?

It was chaotic. It was overbooked so we didn't have seats until the end but they turned out to be good seats. The gate was at the end of the airport. We had to get busses to the tarmac and board. It just seemed chaotic. Flight was OK. Food was not so good. Lufthansa used to be such a great airline and now as it's with everything else: If you have money you get comforts but if you don't then you end up below deck with the rest of the cattle.

Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.

Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!

Comment for Lufthansa is just perfect, similar to my first flight comment.

This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.

We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

It was my first experience in business class. It was everything I expected and more. Service was impeccable, food was delicious and I felt rested once I arrived to London

Using the media screen in economy class is a disaster