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Cons: They cancelled and did nothing to help via 2 hours of phone calls. I was heading to conference and they did nothing In Hong Kong the BA first class service was fabulous and got my travel arranged The idiots on the phone sounded like they had never flown

Cons: Rude staff

Pros: Crew had filled overhead lockers with their bags leaving no room for ours

Pros: Our crew on the trip from DC to London was excellent- friendly and efficient. We really enjoyed the whole experience.

Cons: The short trip from London to Vienna felt overcrowded with people lugging heavy suitcases on board. Also the fact that you have to purchase even water was a surprise because we were not aware of such a severe policy by BA. Plus our American credit cards were not accepted by the on board cc machine so we spent 2 hour flight without any refreshments

Pros: Efficient and friendly crew. On time arrival. Very uneventful flight, which is nice.

Cons: Overhead spaces were very narrow but most carryon luggage fit under the seat since there was no divider

Cons: Flight over two hours late... again!

Cons: I am still in CDG airport. Flight massively oversold.

Cons: Too loud on plane

Cons: Not being 2.5 hours late!

Pros: Thanks to staff for doing their best to catch up time

Cons: Gate change and then late taking off

Cons: Flight was delayed one and a half hours and on landing at Edinburgh, there was a further hour’s delay, with no explanation or apology, waiting for luggage. This was 12-1am with no apparent regard for the length of onward journeys. I had an hour and a half drive to get home!

Pros: Check-in was smooth & bag collection very quick.

Cons: The girl next to me was allowed to stow a large bag under the seat in front of her, so her handbag was under the seat in front of me! I also had my handbag there, & I had no room to stretch my legs. At the boarding gate we were kept standing in line for a long time with no explanation for the delay.