Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Great plane and staff"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "Overall KLM experience is good"
Cons: "Food quality was mediocre for a business class flight."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Very pleasant, professional crew"
Cons: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Pros: "The service"
Cons: "The seats"
Pros: "Flight crew very nice"
Cons: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Cons: "Very slow service at checkin, was not even available when I arrived at the airport"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Efficient crew"
Cons: "Long, slow line at check in. Not many new movies or tv shows"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Cons: "Flight was cancelled."
Cons: "Boarding was confusing and disorganized"
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Cabin crew were very professional."
Cons: "Aircraft returned to gate due to fault and was delayed for 45 min."
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "Very friendly and helpful personnel."
Cons: "Two hours delay in the start."
Pros: "The included snacks and the seats."
Cons: "old plane, tight and uncomfortable"
Cons: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Pros: "I really like the spaciousness, the plug ins and general service"
Cons: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Pros: "great choice of entertainment content, friendly crew"
Pros: "Catering is ok"
Cons: "Seats comfort really old school"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "The staff was fast and curteous."
Cons: "There is not anything to complain about besides the usual discomfort of travel."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Enough space good wine and on time"
Cons: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Not even a coffee without paying for it
No in flight entertainment
The first meal was actually quite great! The pasta dish was prepared nicely and had great flavor. The second meal… pretty gross. The sandwich was soggy and the combination of tastes was somewhere between confusing and just plain weird.
The airplane came a little late from other destination and boarding took long time.
Cons: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Cons: "Thanks Lufthansa for amazing service!"
Cons: "I did not like the food"
Pros: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Cons: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."
Pros: "Loved the food, the comfort of the seat/plane and entertainment. Timing of meal service was perfect and overall seemed far less rushed and chaotic compared to emirates business class."
Cons: "Some staff were a bit hit and miss. Mostly nice but some were not. I was clearly having trouble getting my seat converted to its bed and 3 flight attendants walked passed me and didn’t help even though they noticed I was. A portion of leather covering under the tv where I feet went was hanging off when I boarded and but on with masking tape. Took the elegance away. It’s funny they use the old fit our A380 but such a long flight."
Pros: "It's not only pilot/auto-pilot or only weather dependent for sure, but ride was extremely smooth. landing was fantastic. Entertainment options were great. Crew was friendly and attentive. Sucks for LH, but I had to one sitting next to me on the 8-hour flight! no crying babies, no snoring. yiey!"
Cons: "Maybe US is ahead, but my experience with 2 terminals at Hanover and Frankfurt was that information exchange isn't good. Gate number was available at the last hour or so, which then got changed. Not just this flight. many flocks of people were running around to find their new gate... also as I mentioned climbing several stories of stairs with carry-on isn't fun! Not on this flight, but on my initial departure from US to FRA, monitors said go to Gate B. I got in line for Gate B as there was some security check, then we were told there was another B?!@ We had to go down and take the bus for that...written.. No where!"
Pros: "food was above average drinks were provided often entertainment selection was great staff was well mannered and smiling"
Pros: "Good plane and service"
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Pros: "great airport and ease of check in and quickness on boarding flight."
Cons: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Cons: "Pretty good. Great crew."
Pros: "On time flight with no problems"
Cons: "Uncomfortable seats so hard to sleep during flight"
Pros: "I liked the food and the election of entertainment. I’m"
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Pros: "Reliability, usual Lufthansa service"
Cons: "Delay due to technical problem with the aircraft, however better that than any consequences of that. Food is rudimentary, and there is no vegetarian version of the sandwich any more."
Pros: "The crew was nice and boarding was efficient."
Cons: "Entertainment was dated and with few choices. Food was awful."
Pros: "The seating went very efficiently and fast. All the flight attendants were extremely friendly. Food was great and there were plenty of movies for adults and kids. Would chose Lufthansa again"
Cons: "I was in economy class and the lady in front of me put the seat back. My knees hit the seat the whole flight and I am not that tall 5.6."
Cons: "Needed more visible organized pickets showing the seat ranges avoiding mixed lined passengers and delay."
Pros: "the crew are exellent"
Pros: "The food was good and they provided a good amount of snacks and drinks as well. My movie screen would not play with sound and they found me a different seat."
Cons: "The layover time was terrible. Only 1 hour in Frankfurt. I barely made my next flight and that's only because I ran since the boarding time is about 30 minutes before the flight leaves. Their "minimum layover time" needs to be lengthened. I'd like to know if any of the people who make that decision have ever tried to make a flight with such a short layover."
Cons: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Pros: "Short flight"
Cons: "Very late, rebooked to 8 hours later but told to try standby 3 hours later, hold up all my time and person who picked me up's time. He even had to drive back and forth between home and airport twice each time took him 3hours"
Pros: "Flight attendants, food, drinks and space."
Pros: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Cons: "The seat didn't go back at all"
Pros: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Cons: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Cons: "Got delayed from atl to wash. And my flight from wash to munich left."
Pros: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Cons: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Pros: "I don't like anything"
Cons: "I don't like food crew members Bad odour flight"
Pros: "the food was good,the crew was effective"
Cons: "the sits can be more comfortable"
Pros: "Great service, great friendly crew and great food!"
Pros: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
Pros: "good service on time performance comfortable ride"
Cons: "movie selection was terrible but worst part was landing and the hand off to United. Getting thru customs at LAX was horrible! had a short connection and both airlines just left us completely on our own. no coordination or help getting thru mind you we were in flying business class! and we got a complete lack of assistance getting to our connection."
Pros: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Cons: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."
Pros: "Great staff and thoughtful professional attention makes travel better!"
Cons: "There were some spaces and I might have done a modest upgrade but not offered when asked at check in."
Cons: "Nobody was cooperative to reschedule the fly for normal price we have to bay one way tickets"
Cons: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."
Pros: "Crew was excellent, seats comfortable enough, tons of in-flight entertainment"
Cons: "Flight was overbooked and we nearly didn't get seats - I know this happens but it's especially aggravating and stressful for big international flights, and not worth putting your customers through the worry, IMO. We shouldn't need to worry about whether or not well get on the flight (and I'm sure some folks didn't...) when we paid so much for the tickets."
Pros: "Comfortable, good food and good crew"
Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Pros: "Crew was very helpful on land and on the plane. Very supportive and helpful."
Cons: "the worst gluten-free food of any airline, and I've tried quite a few! And when the person in front reclines their seat, there's very little space left."
Pros: "nice airline clean"
Cons: "is really nice I will flay with them they are ok"
Pros: "Good food"
Cons: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Cons: "The plane was delayed by 2 hours at Dublin but we didn’t find out until about 20 min before the original boarding time. It seems like there was a mistake if the plane couldn’t be confirmed until then."
Cons: "Best flight I have ever been on"
Pros: "Food was hot"
Cons: "Seat were slightly uncomfortable"
Cons: "The seats were very tight and narrow"
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "The seats were particularly comfortable."
Pros: "The crew was very helpful and has provided lots of water now and then, wich was really relieving on the long distance. The seats were quite comfortable, the food quite all right."
Cons: "The flight was delayed wich caused a lot of stress bevor, while and after it, 'cause of the connection flight, that we were afraid to miss. We've got the connection at the end, but the luggage didn't come with us, so a luggage investigation was needed. A lot of paperwork and stress, hopefully I'll at least get it back soon. Entertainment wasn't available for several hours, it was an error in the system or something. Some of the seats have had it, others have had not. It took them hours to fix it."
Pros: "sound quality was very poor, I could barely understand what was said in movies."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Pros: "Plane, crew"
Cons: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"
Cons: "The chairs are so uncomfortable!"
Pros: "I got from point a to point b just fine"
Cons: "It was very cold on the flight, the boarding process could be more organized, nothing complementary."
Pros: "Cabin crew"
Cons: "Pilot failed to inform us why we were sitting on the tarmac for 40 mins before taking off."
Pros: "Flight attendants were nice"
Cons: "Not very happy with Aer Lingus’s ground crew or customer service or the way they run things. And Dublin airport is an unorganized mess. Probably will never fly with them again. Gave no concessions for canceling my flight out to Amsterdam."
Pros: "Aer lingus took good care of us, and put us up at a hotel."
Cons: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Pros: "Wheelchair assistance was very good"
Cons: "Long distance to boarding gate vis bus and walk. Late taking off so late arriving"
Cons: "my ticket being canceled without me knowing"
Pros: "Quick Boarding"
Cons: "Flight was delayed for an hour"
Pros: "Passengers were spread out. Empty seat between each of us"
Cons: "I am tall and I find the rows too close to eachother"
Cons: "Aer Lingus imposes a maximum limit of 10 kg on carry on bags. For checked bags, there is a minimum charge of 35 euros which seems very high for a suitcase of 15 kg or less. The charge increases by 5 euros for each additional five kilos. We had to pay an additional 70 euros over our air fares. In order not to have to pay any more, we spent a good amount of time shifting items from one suitcase to another to avoid exceeding any of these weight limitations. One more hassle which takes away from the pleasure of traveling!"
Pros: "Not much paid for prority boarding but we were bussed to the flight in Faro and this made prority boarding nul and voidboarding"
Pros: "Plane was clean."
Cons: "Crowded and assigned to the back. Charge for a coffee and long bus wait."
Cons: "The aircraft was too old and poorly kept."
Pros: "Overall very. I was there when the check station was down caused delays. But staff were very helpful."
Cons: "Getting through security check very slow. Not sure what the answer is but need to be looked urgently. Otherwise I enjoyed everything.. P.kehoe..sunnybank Farm.. Portersize.. Grange con.. Co. Kildare"
Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"
Cons: "Custom made bike box erroneously classified oversized, but they didn't charge for it so ok"
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Pros: "Unacceptable never again will I recommend you"
Cons: "Utterly unprofessional"
Pros: "From Brussels to Dublin, we had a good flight. The air hostess was attentive enough and the cabin comfort was excellent."
Cons: "That we can't even have a cup of coffee without having to pay 3 euros. I thought that was outrageous."
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Pros: "Punctual and on time"
Cons: "Nothing really"
Cons: "My seat was changed and I was in the middle seat, not the window seat I had selected weeks earlier. My brother and his daughter had their seats changed, too, and they were in middle seats 14 rows apart, so she flew by herself on an international flight all by hersel! My headphones wouldn't work correctly in the double jack, only getting one side. Why change the plugs? The flight attendant said that they wouldn't work and that she would get me a headset. Two hours into the flight I finally got a headset. The male flight attendant was great, but unfortunately we were dealing with others that totally ignored my two small requests for the entire 6 hour flight. Our flight to Dublin was awesome, but this flight back was very very disappointing!! Changed my while feeling about Aer Lingus"
Pros: "Everything except the amt of room"
Pros: "The British Airways portion was exceptional! The Aer Lingus portion was not!"
Cons: "On Departure for Dublin, waited in long line to check in at Aer Lingus only to learn it was co chaired by British Airways, so Aer Lingus would not service us at all. We had no way of knowing since it was sold by Aer Lingus and had an Aer Lingus flight number. Tried to check in on line, but was unable. Waited for Aer Lingus customer service on telephone customer service for more than one hour and finally just gave up. Aer Lingus has no Customer Service at all. Do not deal with Aer Lingus under any circumstances. British Airways met our needs!!"
Pros: "Boarding was quick and efficient. I was seated quickly and the flight took off on time. No complaints."
Pros: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Cons: "Small seats. My tray table wouldn't stay up."
Pros: "The seats were very hard (and no entertainment, of course). The crew was spectacular though. The captain made a picture perfect landing in heavy, heavy fog. He kept us informed of the possibility that they might overshoot the runway and might have to try a second approach (although that didn't hsppen). The touchdown was gentler than most flights I've been on when the weather conditions were perfect."
Pros: "Crew was great very attentive"
Cons: "My monitor kept restarting or would freeze"
Pros: "Good food and entertainment selection. Everyone was friendly"
Cons: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Pros: "Dublin is easier to transfer in than LHR"
Cons: "Food offering"
Cons: "The airplane was really old."
Pros: "Crew was very nice and no surprises while boarding at the gate"
Cons: "You had to pay for snacks or water"
Pros: "Food and in-flight entertainment.0"
Pros: "Crew was friendly and helpful, and they offered drink service well before and then during the meal service."
Cons: "Get rid of seats E & F!"
Pros: "They kept us up to date throughout the whole process"
Cons: "I could have had a seat next to my thirteen year old and I didn’t get my seat arrangements unit I was boarding the plane."
Pros: "Everything was on time. Attendants were courteous."
Cons: "Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to."
Cons: "The planes floor plan showed bathrooms which I avoided. But there were none at that spot so we lost out on more comfy seats."
Pros: "The overall flight experience was positive."
Cons: "Our tickets were suspended before our flight to Nairobi. We can’t understand why BA would do this?"
Pros: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Cons: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."
Pros: "Boarded quickly"
Cons: "Seat pitch was tight. If seat in front was reclined very little room to move. Meal could not be served until seat was put back up."
Pros: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Cons: "A small pack of pretzels and free cup of water would have been nice."
Pros: "Ability to prclear customs, that’s about it........."
Cons: "Going from Air Lingus to American Airlines - they were unable to coordinate our checked baggage. The AA gate agent had no idea what to do. Unsurprisingly, when we landed our bags did not. We are still waiting to see where they are and if we get them back. It seemed that even though we asked and were reassured several times, the team at AA was unable to deal with the luggage transfer"
Pros: "Selection of movies and stewardes."
Pros: "Crew was pleasant enough"
Cons: "British airways is always delayed, I never make my connection, I had to be rescheduled on the way there and on the way home"
Cons: "I wish we would have been offered something to drink that was complimentary."
Pros: "Highlight of the trip was BA's inflight safety video."
Cons: "I took a BA flight after a while. I had stopped flying BA in flight service and comfort was poor. I travel business class. Seats were dated (seat cushions), plane was dated, inflight entertainment systems dated (compared to most other airlines). Crew goofed up on food. I had a seat change which I informed the Sr Purser who came to take food order, his colleague who came to serve drinks. Still the server gave my food to the other passenger who had requested to change seats. Which resulted in no food for me. They clamoured some meal fro economy class and served so shabbily (only a pic can show how shabby it was - unfortunately I can't attach one here). In spite of all this the purser showed no remorse or offered no apology. I think I made a mistake in choosing BA, should have never come back to them."
Pros: "no entertainment and small seats with a full flight"
Pros: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Cons: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."
Pros: "Food and crew were alright"
Cons: "No power outlet in a 12-h flight"
Pros: "Everything was fine, food was better than expected, on time"
Cons: "Passport control at Miami flat out socks and seems to be getting worse."
Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"
Pros: "On time and easy."
Cons: "BA have stopped giving free snacks and drinks which was always refreshing and different to other airlines! It set them apart but it's just back to another airline now!"
Pros: "see above"
Cons: "see above"
Pros: "Staff tried to make up for the crappy plane with food and drinks"
Cons: "Entertainment started 90 minutes after take off do to not fuctioning.. No USB ports to charge phones so I couldn't use my own phone for entertainment. When the entertainment did come on it was horrible. Old screens and ear phone ports didn't really work right. Plane was out dated and old I probably won't fly British air again."
Pros: "General advantage of flying with BA like T5 and lounges"
Cons: "Food quality going down every time and no flight entertainment for a 4 hrs flight."
Cons: "Economy seats are very uncomfortable for a long flight"
Pros: "All staff were very helpful and polite"
Cons: "This flight was delayed. When it came to boarding my husband who needs special assistance was first taken to board first but then had to be brought back as refuelling was not done and was then last on board. When we arrived at Heathrow his special assistance was not there and we had to wait for about 10/15 minutes. It is stressful traveling with someone who needs help and even worse when there are delays. We were advised that we could leave the aircraft which we did but we were left waiting in an area without any toilets which is a problem for him"
Pros: "Planes were new or well maintained."
Cons: "Confirmed seat selection does not actually mean confirmed. BA changed our seats without notice and stuck us in the back of the plane. There was no real effort to address the unexpected change. It also took the entirety of the 3 hour flight for the service cart to make it to the back of the plane. This was after a 2 hour delay during which they provided only sporadic updates. Overall, quite a poor experience which would make me hesitate to fly BA again given a choice of comparable airlines."
Pros: "Nothing really exceptional"
Cons: "Flying frequently with Emirates and Saudia rises your standards! seats, privacy, food, service on British airways are way behined!"
Pros: "Flight was not crowded"
Cons: "Having to pay for even the basics - coffee and water."
Pros: "Fortunately, BA got us on another flight--so our vacation plans weren't totally ruined!"
Cons: "Unfortunately we didn't receive notification that the originally scheduled flight no longer existed. We had paid a higher price to use the regional airport. When attempting to check-in online, there was no flight. The new flight involved a 2 hour drive to a different and added 2 weeks of parking charges that we wouldn't have otherwise had."
Pros: "Eveything very comfortable flight. So much better than American airlines!"
Cons: "Tray table a little small and instructuins needed for all places to plug in."
Pros: "It arrived in Greece on time, good landing."
Cons: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Cons: "As like always late"
Cons: "There was a massive delay and I stood in line 6 hours to rebook. Because of the long rebooking line, I missed multiple other potential alternative flights that day and had to spend an unscheduled night in the suburbs of Glasgow. Had rebooking been more efficient, I could have returned home the day scheduled. Very disappointed."
Pros: "This was maybe a regional carrier, the flight was a bit more mundane compared to the wide-body crossing the Atlantic, however, there was nothing to really complain about. Boarding was a bit of a madhouse, but in the end not too eventful."
Pros: "Well organized, taken care of for connecting flight when plane was delayed 2 hours."
Cons: "HEATHROW IS A NIGHTMARE, Not the fault of BA"
Pros: "Food and drink service was good and without additional cost and crew was very cordial and attentive.In flight entertainment with good amount of choices. On time and better than most in comfort in Economy. Toilets were clean and with all needed."
Cons: "Would like to see more two seats row choices rather than three."
Pros: "The food was very good. Tarragon chicken."
Cons: "Not large enough seats"
Pros: "The pilot communjcated very well and was able to keep passengers calm during the heavy turbulence."
Cons: "I was only allowed ONE free bag for an international flight??? Totally unheard of. This was my first time flying BA and it will certainly be my last. For a 12hr flight, we were only fed ONCE! And only had very old movies to watch"
Cons: "Customer service my one of the crew members extremely polite and rude."
Pros: "Pleasant flight crew"
Cons: "We had a good experience overall but the food was lousy."
Cons: "The sign said it would board by rows but they did general call and it was ridiculous on a flight this large. Nothing"
Cons: "My luggage was lost and I did not receive it for 2 days."
Pros: "The food and entertainment options were both above average."
Cons: "The flight was being run by Iberia, not British Airways. Iberia has a policy which did not allow me to check in without proof of a return flight. Unfortunately, my travel partner had booked the return flight and did not share the details with me. I was not able to reach my travel partner and, as such, was forced to buy a new ~$2,300 return ticket on the spot in order to provide the necessary proof. This was an extreme inconvenience, as I nearly missed my flight. If Iberia or British Airways made its travelers aware of this policy in advance of their check in. I have no intention of flying Iberia ever again."
Pros: "Service flight crw"
Cons: "Terribly crowded"
Pros: "In general all went well."
Cons: "If a steward is sick they should stay off the plane. The steward on this flight was coughing and sneezing on everyone. Plus he was rude."
Pros: "Flight was on time. Seats were comfortable. Plenty of food was included in the flight. And service was good."
Cons: "Greater weight allowance for carry-on luggage."
Pros: "The seats are comfortable.nice leg room."
Cons: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Pros: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Cons: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."
Pros: "legroom in business is good, food was ok. only one round of drinks was offered."
Cons: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."
Pros: "The crew was fabulous"
Cons: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Cons: "Boarding was a disaster that took an extra 30 min"
Pros: "Everything very professional and high quality."
Cons: "The queue for the check-in / bagagge drop-off took almost an hour; only towards the end a second regular counter (besides the premium) was opened."
Pros: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Cons: "Better flight attendants who know how to help. Never TAP again!!"
Pros: "The flight crew was great. The boarding crew and gate staff where rude."
Cons: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."
Pros: "Crew were amazing. Timely departure. Inflight meal was good."
Cons: "Not much."
Pros: "The crew were very friendly, a nice and relaxed flight and they gave out complimentary food and coffee which was brilliant"
Cons: "Flight was delayed which was out of their control"
Cons: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Pros: "The crew on both flights were despite the first flight being delayed by 2 hours."
Cons: "More communication with the passengers."
Cons: "The Airbus 330 is onder Verizon with classic beats with less place and pedals. Also the personal screens are far outdated"
Pros: "Mechanical delays leaving London, missed flight connection to New York, now TAP wants to charge me for rescheduling!"
Pros: "The crew were excellent during the flight."
Cons: "We missed our connection flight because our first flight was delayed. Despite getting to the desk when there were still people queuing he refused to let us board. We are now delayed for 30 hours with no money or clothes. TAP staff were horrible- no sympathy or even an apology. Just awful."
Pros: "Food was alright"
Cons: "No entertainment, no charging port beyond row 15."
Pros: "On time!"
Cons: "That I had to pay for my check in bag on my return trip. Was told the ticket I booked didn't include check in bags. Whan my trip going to Portugal on Azores Airlines did. Someone shout step in and change this practice. Very confusing for the traveler"
Cons: "Not getting new business configuration"
Pros: "Left on time, arrived on time."
Cons: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Pros: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Cons: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Cons: "my luggage was opened somewhere along the way. My gift for my child was stolen. Ugly ! Very ugly !! I got home, I unzipped my bag and I do not have a pair of sneakers that were a gift for my baby and some other sweets, my luggage was half empty! The face of my disappointed kid broke my soul, that should not have happened."
Cons: "1) I tried several times while traveling but was unable to figure out how to choose a vegetarian option for the flight. When I called customer service, after a long hold time, the woman I finally spoke to told me it was too late to order vegetarian and refused to help me. I have never flown another airline (Air India, Turkish Air, United, American, China Southern, etc., etc.) that did not make this easy to choose during booking or check-in and that did not already have a standard ovo-lacto vegetarian option on the regular menu. Vegetarians practice for all sorts of reasons, including religion and health needs. It's unacceptable to make it so difficult to meet your meal needs while trapped on a plane for nine hours. 2) The check-in agent did not know the rule about all remaining seats being opened for passenger choice three hours before booking and insisted we had to pay to get aisle seats despite one of us having a health problem necessitating her standing up and walking every 45 minutes. Then another agent told us we couldn't choose seats for free for our Porto to Newark flight when we check in for our Madrid-Porto flight because it wasn't technically three hours before the Porto-Newark departure. But how were we supposed to choose seats for the Porto-Newark flight three hours in advance if we are in an airplane flying to Porto at that time? This makes no sense. Seats should be opened for every leg of a same-day journey at the same time. The agents were unhelpful and unsympathetic. 3) This was an old plane without options to choose a film or show to watch. Instead, passengers could flip through a few channels and hope to find something of interest that was already playing -- there was no way to begin a film or show from the beginning if you landed on it in the middle of its running time. I cannot recommend TAP Portugal to any of my friends, family, or colleagues after this experience."
Pros: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."
Cons: "had to pay bag fee, though website said 1 hold bag was included!"
Pros: "car rental service SIXT"
Cons: "having to check bags that we didn't on the way to Faro was annoying long line at entry (my husband and I used EU) but they made my mom and sister go in the other longer line this time we had to run for connecting flight and my mother is elderly"
Pros: "On time"
Cons: "Been charged for a baggage fee even if I shown the crew that it was written FREE on my confirmation email. I shouldn't had to pay for your illegal (wrong information) email and miscommunication. It costed me 2 times $45 for it"
Cons: "Be aware at check-in. It seems TAP never keeps the promise on the seats you reserved/paid for. The seats reserved appear in your e-ticket and in their app after purchase. But at check-in you find you were moved to the back and to the middle. All good seats gone. Has happened frequently with us!"
Pros: "On time, easy boarding"
Pros: "Honestly I didn't like anything because before I boarded , I was charged for all my luggage . They said that tap changed there policy , how I suppose to know ? Why didn't it say anything while purchasing a ticket"
Cons: "I was charged for my 3 luggage . It's not fair . I still have the invoice , before ibbook the ticket it said that you get free luggage ."
Pros: "Very friendly staff and well organized."
Cons: "Seat comfort"
Cons: "The attendant who checked me in at the Porto airport was very rude and sarcastic. At the gate they said the flight would be delayed half an hour, however they just called us to start boarding a half an hour after the flight was expected to leave. At that time the passengers of the previous flight were just starting to leave the plane so everyone that was about to board then had to stand in the freezing cold tunnel way with all of our bags for another 20 minutes while the previous passengers got off. There was no food or any beverage other than water offered on the flight."
Pros: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Cons: "My video screen did not have English available"
Pros: "Timeliness of check-in and the flight."
Pros: "Friendly air hostesses"
Cons: "Too much security check at the airport due to the U S Homeland requirements"
Cons: "2 hour delay for a 30 minute flight. Really?"
Pros: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Cons: "In flight food was very poor"
Pros: "Aircraft seem well maintained and crews are very nice."
Cons: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Pros: "Excellent service and comfort."
Pros: "on time clean plane price"
Cons: "flight attendant not super friendly older plane thus enttainement outdated"
Pros: "Incredible experience!!! Best airline ever I have flown on!!"
Cons: "Only complaint was group lines should have been established before boarding began. Everyone was in a large group before they told us where to line up and then it was too late But once we were on the plane it was an amazing flight experience!!! The comfort was unparalleled to other airlines I have flown on. Thank you so much!!!"
Pros: "TAP counter staff helped get seat assignments for knee injury. New aircraft with good video system and comfortable seats in Economy Plus. Crew was helpful. Food OK. Arrived on time."
Cons: "Not TAP's fault, but long lines at customs and security at Lisbon Airport made us run to arrive at gate for next flight. Again, not TAP's fault, but additional security check at the waiting area, opening carry-on baggage and emptying my purse seemed over the top."
Pros: "Crew were friendly, and the food and wine were good."
Cons: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Pros: "Big space between seats. Best screen entertainment."
Cons: "Food was only average. Especially fish."
Cons: "some chaos at boarding, with redundant passport control. Upon arrival, we were held for 45 min at JFK, as the gate wasn't ready and the crew had the engines running and fumes penetrated the cabin that made me almost sick. I guess that's not much of a TAP fault, but it was a bad finish of an otherwise uneventful flight..."
Cons: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"
Pros: "The extra leg room in economy. The excellent typical but gourmet Portuguese food, especially the 2 appetizers plus main course."