Cons: "Swiss air returned my bagage damaged and there is no way to report it!"
Pros: "Swiss is my new favorite airline."
Cons: "Nothing bad to report. Book Swiss!"
Pros: "The crew was friendly and helpful."
Cons: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Cons: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Pros: "Crew was great. Very friendly and accommodating"
Cons: "Regional jet had hard seats but adequate for 1 he flight"
Pros: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Cons: "Maybe just change the quiche. Very dry"
Pros: "The food"
Cons: "If there was Headphones on flights"
Pros: "Full array of entertainment."
Cons: "Seats were not too comfortable."
Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Pros: "Food, crew"
Cons: "Comfort seats"
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "Baggage out fast Separate bus for 1st and business"
Cons: "Cabin was cold Seat not as comfortable as other business classes"
Pros: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Pros: "Seat was comfortable, food was very good."
Pros: "Awesome business class seat, or rather throne"
Cons: "Limited selection of movies"
Pros: "Spacious seating available/ snack/staff"
Cons: "No entainment"
Pros: "check in & boarding were ok"
Cons: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Cons: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Cons: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Cons: "The temperature on this overnight flight was sweltering Legroom was poor"
Pros: "Clean airplane and toilets Many entertainment choice No turbulence"
Cons: "3 separate passport control checks Last minute gate number announcement Very long flight 9.5 hours Tight seat room"
Pros: "clean, very new plane friendly staff"
Pros: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Cons: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"
Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Pros: "Excellent food."
Cons: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."
Pros: "Nothing special"
Cons: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Cons: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Pros: "The plane was comfortable. The headrest was great and the seat pitch and recline were decent. I was able to sleep better with Swiss than with other airlines like Lufthansa or Delta. They are much better overall for sure. The food and staff were excellent! The food quality is very good compared to the other airlines. The cabin crew are always passing around water and chocolates throughout the flight. They were friendly and helpful as well. The pilots were also very good. We had no rough turbulence and their landing skills were amazing."
Cons: "The boarding procedures could be improved. They don't have zones and everybody just line up. Families with small children are not accomodated first."
Cons: "1h45 departure delayed with no compensation."
Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"
Pros: "The new aircraft"
Cons: "Lavatory wasn't clean enough"
Cons: "Lack of screen for watching movies."
Pros: "All was good except the snack - it was ok"
Cons: "n/a - quick flight"
Pros: "Attentive crew offwring water frequentlyflight"
Cons: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"
Pros: "Courteous staff,"
Cons: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Cons: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Cons: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Cons: "On my return journey I was told at check in that there were delays that would mean missing my onward journey from Zurich. I was then rerouted through Istanbul with the promise that I would be well compensated for my troubles. I was told that I would receive a certain amount for every hour I was delayed from my original arrival at end destination. Well I arrived 8 or more hours after I had originally expected (and the reason I booked with Swiss Air was because of the timing and the apparent luxury of the flight). Once I got back home and tried to pursue this amazing compensation I received some of the worst customer service ever and received 0 compensation for the experience. Very disappointed and will never fly swiss airlines again."
Pros: "The Crew was wonderful."
Pros: "So far so good"
Cons: "So good"
Pros: "Coke Zero was available."
Cons: "Limited selection of movies and tv shows and only one food option."
Pros: "only a short 1 1/2 hr flight but the attendant was wonderful."
Cons: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Pros: "It was clean. The aircraft was new, well maintained."
Cons: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Pros: "The movies"
Cons: "Lack of crying babies and lack of sleep seats too close lack of comfort"
Pros: "Crew was amazing!"
Cons: "Turkish Airlines was absolutely the worst airline I have ever been on. My flight going there was delayed 4 hrs & I missed my connection. They lost my bag & it arrived after 1 wk. Today, my flight was again delayed and I almost missed my layover. Again, my bag did not arrive & they ripped my carry on"
Pros: "The seat is comfortable"
Pros: "Leg room was OK"
Cons: "No alcohol service, cabin lights not dimmed seeing it was a late night flight."
Pros: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Cons: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."
Cons: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Pros: "Nothing positive bad service"
Cons: "Bad service, flight delay, bad customer services"
Pros: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Cons: "No negative points to make."
Cons: "No assistance from any agent on getting to our gate for our connecting flight. This would have ensured we would have boarded our flight on time. We had to stay the night in Istanbul"
Cons: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Pros: "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"
Pros: "Service is good, and food as well."
Cons: "This flight didn’t take take off on time. It was delayed A whole hour which made me miss my connection flight To Houston."
Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Pros: "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"
Pros: "Turkish is always consistently excellent"
Cons: "I liked everything. They are very accomodating towards passengers with special needs."
Pros: "Crew was great. Good selection of movies too."
Cons: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Pros: "Food was fine"
Cons: "delay time and Istanbul airport"
Pros: "Do you like crying babies and kids running around the aircraft? If yes, then you would have loved this flight."
Cons: "Everything. This was the worst star alliance flight i have taken. No control over the passengers, and kids. Screaming children the entire flight. I was not able to sleep at all. They did not dim the lights until extremely late in the flight. Business class lights were dimmed several hours before economy. The staff at gate check-in was not helpful. My seating assignment was separated from my wife. I was told they could not move me. I was originally set to be seated next to a young mother and baby. I switched with her husband and another passenger to be seated next to my wife. Why do I need to arrange a seating assignment that should have been obvious? Plus they did not credit me with my mileage. Thanks, never again."
Cons: "The 2 flights were delayed, I went to my work late Both bags were broken"
Cons: "my seat was uncomfortable"
Cons: "Cabin crew in business class were not especially friendly and was really lazy during the welcome drink service. They did not even ask each passenger and greeted them to see if they want anything. Instead, they just held the tray of welcome drink and walked around the cabin once, then poured all the unconsumed welcome drinks into the bathroom. Service after take off was abysmal as well. No smile, no addressing passenger by name, all the service was done in a rush and a totally weird manner. The food is not very much to my liking since it heavily consisted of cheese, and there is literally no choice for you to get away with that. Having a traditional Turkish menu is great at one hand, but in this case it was a huge no-no."
Cons: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Pros: "Service. Very professional staff. Great food and drinks."
Cons: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."
Pros: "the food is good - staff are generally friendly but not great with English if you have a problem"
Cons: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Pros: "Food and good movies selection"
Cons: "Flight attendant actitud"
Pros: "Flight attendance service is great"
Cons: "Boarding process too complicated with several security check points make the travel more difficult"
Pros: "Always courteous service."
Cons: "The flight was delayed and we had to run for our connection."
Cons: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Pros: "Over all Turkish airlines is a class airlines"
Cons: "can't think of anything I didn't like about my flight"
Pros: "Comfortable and nice people"
Pros: "easy check in"
Cons: "lack of leg room"
Pros: "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
Cons: "Quality of food is less than the previous experience"
Pros: "Entertainment made the long flight fly by"
Cons: "We are 6'+ and leg room was very limited"
Pros: "Entertainment selection Food and beverage service"
Pros: "The food used to be way better than now"
Pros: "_ very delicious food - nice stuff, - good service - good plane - good selection of new movies,episodes and live TV - long trip to Egypt but with fun and enjoying it - gave chance to those people to entertain you while you are in long trip - one more time was very delicious meals ...like it so much Thanks guys."
Pros: "Istanbul airport was very crowded and bathroom were not clean"
Pros: "Seats and entertainment, seat comfort"
Pros: "The speed in which the aircraft was boarded and the refreshments given quickly"
Cons: "The lack of order and last minute information not being given"
Cons: "First we did not Flight from Cairo to Istanbul because the trouble happened in Turkey I blame to KAYAK because they didn't followed up the situation and did not gave us any information also till now did not know if we flight or no that not good we tried to call the agent many time and they told us all thing is ok no change but when we review with Turkish airline the change the day and reserved in another AIRLINE Company Second : we had a one luggage was damaged from USA to CAIRO we did a report # CAI TK 56650 IN CAIRO AIRPORT but nothing happened and no one call us until now ,Please check and let us know what we can do Ehab Sargyous 409-719-2196"
Pros: "The boarding and food."
Pros: "Better headphones for economy Pillows on seat when boarding"
Cons: "heating controls /cooling tem not very good,"
Pros: "The boarding was quickly. The crew very kindly"
Cons: "The seat are small. The food has a lot of salt and bread."
Pros: "very good food!! and excellent choice of movies"
Pros: "The crew"
Cons: "The kosher food"
Pros: "Crew was great. Seats comfortable. Served candy and snack on a 20 minute flight. Amazing. Definitely book a flight rather than ferry from Mykonos to Athens."
Pros: "The crew was very nice and helpful, the plane left on time and landed on time"
Pros: "Good on business class was amazing and the staff was always ready to help with any questions."
Cons: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Cons: "Flight was late, we missed our connection, there was no information etc"
Cons: "Food, not in time."
Pros: "We were served a good little sandwich for a snack."
Cons: "We went though boarding only to stand in a long line for 10 minutes or more waiting to get into the plane. They could have started boarding later."
Pros: "Efficient. It was a very short flight."
Cons: "Offer of Wi-Fi."
Pros: "The flight wasnt completely full so we were able to spread out a little bit and be more comfortable"
Cons: "The entertainment"
Pros: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Cons: "Nothing, the experience was great."
Pros: "The food and the crew"
Cons: "The flight was delayed 2 hours"
Pros: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Cons: "The seats were uncomfortable for this length of flight and space very limited."
Pros: "- Crew service was pleasant"
Cons: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Pros: "The staff so kind and comfortable seats then we have logical prices"
Cons: "Non-compliance with time"
Pros: "Love the friendly staff!"
Pros: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Cons: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Pros: "Great service. Friendly staff"
Cons: "Everything was great"
Pros: "Service was excellent, planes left on time and arrived on time or early."
Cons: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Pros: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Cons: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Cons: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Pros: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Cons: "The boarding,the flight attendants,the comfort,the entertainment and food"
Cons: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Cons: "Space wise worse than low cost airlines"
Pros: "Quick departure after boarding"
Pros: "Boarding was expedited using two entries."
Cons: "We were delayed an hour."
Pros: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Cons: "I loved the service during the flight and I can't wait to fly Aegean again!"
Pros: "It got me to Larnacasafely."
Cons: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Cons: "about 50 minutes late"
Pros: "The food"
Cons: "Itching negative"
Pros: "Timing and cleanliness"
Pros: "Overall a very smooth boarding and flight. Food was also good."
Pros: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Pros: "Flight attendants were really nice and friendly"
Pros: "Clean, smooth, on time"
Cons: "Food was not interesting"
Pros: "Good in flight service"
Cons: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Pros: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Pros: "Snack served although it was a short flight , smiling and corteous flight crew ."
Cons: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."
Pros: "Buena atención del staf"
Cons: "Facilidad de check in .y buena atención durante el vuelo"
Pros: "Friendly staff, movies on the plane"
Cons: "The checkin area at the airport is poorly staffed and disorganized which resulted in a feeling of crowded confusion and stress. A greeter for agean airlines directly at the entrance would significantly improve this, as would more check in kiosks (two and only one worked) and a more linear system (you have to go backward to check your bag before going forward)."
Cons: "Waiting more than 3 hours in Athens"
Cons: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Pros: "The staff at the counter and on the flight were very helpful."
Cons: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Cons: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Pros: "The flight was smooth"
Cons: "No clear signage on line formations Boarding pass kiosk was broken only one working CHAOS No one in authority assisting families or anyone else."
Cons: "1h delay the gate was packed of people, no free seats no proper communication of delay"
Pros: "Flight, crew, service were great, only a slight delay before boarding, without any explanations given"
Cons: "Luggage charge was a big surprise, 40 euros each bag"
Pros: "Although economy, it was pleasant and okay"
Cons: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Pros: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Pros: "They have Economy class seats on the business class. Uncomfortable."
Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Pros: "It was all fine, a bit cramped, but otherwise fine"
Cons: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Cons: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Pros: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Pros: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Cons: "The food. It was okay."
Pros: "Crew was friendly and the flight was nice and smooth."
Cons: "No expectations as the flight was less than an hour."
Cons: "small seats,no LCD for each one,food nor so good."
Pros: "Nothing at all."
Cons: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."
Cons: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Pros: "Excellent on all measures. I will definitely try to fly Austrian Air again!"
Pros: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Cons: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Pros: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition. No food or entertainment on short flight to rate."
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Cons: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Pros: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Cons: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Pros: "Flight was in schedule, friendly staff"
Pros: "Excellent flight Excellent food"
Pros: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Cons: "Poor announcements."
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Cons: "They are always delayed"
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pros: "Very nice crew."
Cons: "Buses to aircrafts. No snack on short flights."
Pros: "You guys have. Very professional crew !!"
Cons: "The customer service In Europe wasn’t helping out at all"
Pros: "Good service on time arrival"
Pros: "My flight from Vienna to Warsaw was fine."
Pros: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Cons: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Cons: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Pros: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Cons: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Cons: "Flight was cancelled and we weren't notified."
Cons: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Pros: "Plenty of food and drinks, pleasant crew"
Pros: "Nice staff. efficient."
Pros: "surprisingly tasty meal, smooth and on time flight"
Cons: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Pros: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Cons: "I was generally pleased with the value and qulity received."
Pros: "Right on schedule!!"
Cons: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Cons: "They could not issue boarding pass for the all the segments of the travel. The agent had to talk to someone in order to even issue the boarding pass and even though the bags were checked in all the way to Pittsburgh boarding passes were not issued. I cannot blame the agent because Luftansa had issued the ticket for this Austrian Airline flight."
Pros: "Salzburg airport connection first leg flight"
Cons: "The Air France flight was good overall. The food was okay, comfort good, boarding good, crew excellent."
Pros: "They were efficient. It was on time. The staff was pleasant."
Cons: "The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well."
Pros: "Not much...."
Cons: "The ticket indicated the wrog gate 21 instead of 31."
Pros: "Crew was very nice and respectful."
Pros: "Loved the available movie collection, as well as the food and the experience overall."
Cons: "The plane was old and so small, it wasn’t comfortable at all"
Pros: "Professionalisms of Crew"
Pros: "The crew was okay but seat comfort on the A330 not so good."
Cons: "Boarding not good"
Pros: "The crew team was amazing and the sits were comfortable, landing matters a lot to me and it was perfectly done."
Pros: "The crew."
Cons: "Terrible business class."
Pros: "Egypt air is a wonderful company"
Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Pros: "On-time arrival, direct flight"
Cons: "Poor in-flight service. They said they would give out a snack before landing but never did. If you want a drink other than at meals, you have to go get it yourself."
Pros: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Cons: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Pros: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Cons: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Pros: "Crew was friendly and helpful"
Cons: "Lack of variety of entertainment movies, shows etc. No WiFi connection. Bathrooms were very dirty"
Pros: "Comfortable economy"
Cons: "No entertainment options; no coffee/tea service"
Cons: "Transit to jeddah is a nightmare"
Pros: "The food"
Cons: "The aircondition was not working since the very begining for 4 hours and even after was not fully cooling. It was hot"
Pros: "Comfortable flight, good food"
Cons: "Delays in boarding, unorganized, some grumpy staff"
Cons: "Long time at jfk airport"
Pros: "The staff provide an excellent service on board. They are constantly available to assist and provide. I will travel with them again and again."
Cons: "People were smoking on the plane. How is that still a thing?! There were no smoking signs and yet the crew did nothing to stop them. Absolutely horrible flight."
Pros: "Crew was super nice and helpful. Flight schedule was on time."
Pros: "Nice plane, helpful crew. good entertainment"
Pros: "Ordinary flight"
Cons: "Late Small aircrart Very narrow Uncomfortable"
Pros: "Customer service very very very bad And tickets was too expensive"
Pros: "Food needs improvement"
Pros: "Inexpensive fair."
Cons: "Little interaction with crew"
Pros: "Thé smiling and helpful flight attendant"
Cons: "The kind of movie"
Pros: "Crew was nice"
Cons: "Very rough landing."
Pros: "Excellent customer service"
Cons: "Middle chairs is very narrow"
Pros: "Great crew, members always welling to help"
Pros: "Boarding and take off are on time. Landing was super."
Cons: "Not applicable."
Cons: "Close flight without care of me and they charge me extra fee to get a new booking"
Pros: "Provided lunch on an 1.5 hr flight! I thought that was awesome."
Cons: "No complaints!"
Cons: "Some of the seats are situated so that you really can't see the movie. The screen closest was right above my head and the next one was too far to really see especially with the glare"
Cons: "Please note the wrong gate was included on our ticket and announced shortly before the flight so passengers had to run from half way across the airport. Then there were two flights announced for the same gate even though the Baghdad flight was over an hour later. Therefore the gate was jam packed and passengers flying to Amman were unable to access the gate. In all it was complete chaos easily avoided by making sure to correctly identify gates (or leave blank) on tickets and to announce the second flight AFTER the first flight concluded boarding!"
Cons: "A flight attendant was discussing with a passenger through out the flight disturbing other passengers. What a shame for a red eye flight"
Pros: "Service was great"
Cons: "One major safety concern, was that the take off safety briefing was still playing as we took off. On the flight back from Cairo the safety briefing first played in Arabic and then English. The English briefing only started once we were already in the air. If there had been an accident on takeoff, someone flying for the first time wouldn't know what to do or how to get out."
Pros: "Food and service was good."
Cons: "i need a refund. our flight back to NYC from dubai was rescheduled with significant delays such that it would affect our jobs. We decided to book a return flight via qatar and we need a refund for this booking"
Pros: "I had a window seat"
Cons: "From when I got on the plane to Toronto everybody was arguing with each other, not telling that the whole flight to Toronto a baby was crying the whole way I could get no sleep no flight attendants came to check on the family to see if they could quiet the baby so basically it was very very uncomfortable and Restless. Got no type of sleep! Also passagers act like they did not know where there assigned seat was at so that took a good amount of time for us to figure out everything before we took off. Don't think I'll ever fly with that airline again."