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Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: Excellent crews

Pros: Excellent service and on time performance.

Pros: The crew was great. Extremely accommodating for families.

Pros: The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers.

Cons: Excelente aerolínea

Pros: Arrived on time.

Cons: Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat.

Pros: Great crew and prompt boarding.

Cons: Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space.

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Cons: Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport.

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: The seat was a little uncomfortable but the crew were amazing.

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: Staff were good

Cons: Seats and intertainment is bad

Cons: Trip from London to Madrid wasn’t confortable ande crew was not friendly

Cons: The seating is appealing. Impossible to sleep. I will be “ saddle sore “ for days. Please look at the padding and upgrade

Pros: Good for both.

Cons: Bigger seats.

Pros: Good beverage service.

Cons: Over an hour delayj for departure.

Cons: Boarding was very slow.

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Pros: Super friendly and professional crew

Cons: Short comfortable and smooth journey

Pros: Nothing.

Cons: My flight was supposed to be at 4:40pm on May 16th. It was cancelled and rescheduled to 2:00pm may 17th. I have been waiting in line for three hours to check my bags, and get on a flight. Still at the original destination, VERY UNHAPPY.

Pros: Crew rude

Cons: The flight attendants were rude. Seats don’t recline. Charge for soft drinks and water

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Cons: Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge.

Pros: The crew was nice, the food decent. I liked the selection of movies and was glad for a blanket and pillow and thought the headphones were a nice touch since most people have Bluetooth and it doesn’t connect to airplane TVs

Cons: I felt this seats could have been more comfortable, & I was very VERY disappointed that I had to check my carryon especially since it was a backpack and was not designed to check. One of my cosmetic products was even damaged because I had to quickly check my bag at the gate, to my final destination.

Cons: Nothing different from budget airlines nowadays apart from high price of flight, which is what it is all about really. Felt like a Ryanair flight for 4 or 5 times the price. Could have been SOMETHING complimentary to justify price.

Pros: Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty.

Cons: Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable.

Pros: Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty.

Cons: Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable.

Cons: Arm rests don’t fully retract

Pros: Flight good, crew helpful and no problem with boarding.

Cons: No hot food and no announcement in the Airport. Limited choice of other food.

Cons: Arrangenents for wheel chairs at London were poor compared to Chicago which was excellent .

Pros: Food was great

Cons: Connect flight time was cutting it short- sane scenario.

Pros: Nothing at all, whole experience was incredibly stressful

Cons: The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude

Cons: The food

Pros: Everything about the flight was perfect.

Cons: Cannot get Lufthansa to issue miles for the flight, or for my Star Alliance flights on Swiss and United. Frankfort terminal transfer distance is very far, and too far if your flight transfer is less than 55 minutes!

Pros: The male in the crew was fantastic!!! As always love the entertainment options.

Cons: Uncomfortable. Stuffed between two large men.

Cons: Issues with connecting flights so had to sit in different place, seat was broken

Pros: The crew was amazing

Cons: Ran over 2 hours late with no explanation

Pros: Movies and snacks on board. Friendly staff

Cons: They should provide free headphones

Pros: Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst.

Cons: No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice.

Pros: Service is awesome. Food is great.

Cons: People with short connection are affected by the 15 to 25 minutes delay.

Pros: Friendly crew

Cons: KLM lost one piece of my luggage

Pros: Awful

Cons: Everything

Pros: Great crew

Cons: 2 hour delay and 3 crying babies on a red eye.

Pros: On time. Check in was very easy.

Pros: The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom.

Cons: The flight attendant not wearing perfume. Food was very poor to say the least.

Pros: There were lots of options for inflight entertainment

Cons: The seats are very squished together in economy class. I was very disappointed. I always ride economy but this flight (airline, crew, as accommodations) felt like a “cattle car”. The crew was professional but not friendly, warm, or welcoming. The leg room was limited - quite disappointed.

Cons: The entertainment system wasnt working on the first flight, and had poor content on the second flight.

Pros: The crew was good

Cons: The seats

Pros: BAc- great brand and very professional.

Cons: Nothing for me

Pros: It was a lovely easy flight, always lovely flying star alliance.

Cons: Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better

Pros: The approach into Venice airport was to the NE so the flight path gave a perfect areal tour of venice out the right side of the plane.

Pros: Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable.

Cons: The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers.

Cons: Seat comfort. Sore behind after 11hrs

Cons: Delays, took my hand luggage into the hold,

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: The crew are amazing! Attentive and friendly.

Cons: The seats could have been bigger.

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.