I went to washroom twice and once there was no toilet seat cover and the other no toilet paper at all. I don't think it was ever replenished or checked before we boarded as it was very early on in the flight.
The plant way delayed departing by 3 hours. It was an old airplane with broken seats and armrests. The bathroom made a hollering sound. A really crappy flight experience and travel day all around.
Premium economy is like the forgotten class. Aside from meal service never saw a flight attendant. Any additional beverages required going to the very back of the plane to request and there was rarely an attendant there. Seat leg / foot rest hardly elevates and not well suite for someone under 5’6. Bulky armrests
Overall good experience; however, there was one flight attendant who was rather rough compared to everyone else. Everything else was good: entertainment, food. Delta keeps on delivering! Thank you!
Crew blocked exits to front of ship with galley carts. Also split five person family apart on international flight without fixing.
The boarding process needs to be refined. Sometimes the gate crew calls out the zones and then flip to showing the.zones boarding on the gate monitor display. So, unless you are huddled around the gate lanes watching the monitor, you could miss your boarding zone. Suggest the zones be announced each time a new zone is allowed to board.
The flight was an hour and a half late departing which was inconvenient
Having to up charge for a seat assignment is not good. Delta can do better
Did not know my son and I had different seating arrangements. He was fine, but it was disappointing.
My flight was canceled after being rescheduled for four days canceling my trip. Kayak and everyone affiliated with it I.e the airlines, and just fly have been excruciating to deal with. My trip to visit family had to be canceled as there was no way to make it. I am furious at all of you.
I’m grateful for the KLM Air France shuttle bus service to Ottawa. However due to construction and other issues related to the chaotic Uber pickup system at YUL, it’s a challenge to find the Kelios bus service to Ottawa. The signs are not clear or even available. No staff to guide passengers. It’s a stressful experience.
Flight was on time, staff are friendly and helpful onboard.
Terrible last row seats many seats available but no offer to move to better seat
Delay on my previous leg, had to run to catch my flight. But that happens. Overall ok.
Delay and had to run between flight to get my connection due to this delay but besides that the overall experience was ok. I arrived with just an hour of delay.
Couldn’t get boarding pass in SLC even with help from a redcoat, so had to find a desk in AMS to get boarding pass. Technical problems so not sure why. Very inconvenient. The KLM app is not as user friendly as most apps. Also had to wait almost an hour on the tarmac for a fuel truck, which caused us to miss a connecting bus in LUX.
The immigration hall in Amsterdam was understaffed, so passport checking was slower than it should be for a major airport. They need to get the automatic readers up and running for non EU passport holders. Waiting in line after a long flight feels a bit abusive.
Short flight so it was okay. Nice crew, all very pleasant and professional. We were near the back in row 27 so just as we got our drinks, we started our descent so had to drink very quickly!
The baggage drop-off in Stuttgart is bad: after online check-in you cannot use the automated baggage drop off as indicated on the website. You can use the terminals but have to cue to 1 of three open and slowly working counters to drop the bags. took about 45 minutes wait time.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
I don’t know who decides what food to serve on these flights but I would be so embarrassed if I served this to anyone and call it food…
We loved the steward on the plane. He made the night enjoyable
Delayed delayed delayed and no offer for food or vouchers
It took way too long to diagnose and solve the problem of a broken crew member cabin seat. Though compensation for the volunteer who left the flight was very kind.
Air Marco’s fleet of airplanes are old and pathetic. The seats are torn and stained. The monitors don’t work properly. If this wasn’t a business trip and I had control of booking the flight, I would not travel on this carrier.
After a two hour delay, my flight was CANCELLED! No pilot available. Such BS.
The flight crew were friendly and attentive. Food was good and they passed out ice cream and drinks awhile after Lunch was done. The ice cream was a nice treat! I found several movies to watch during the flight. There was many movies and tv shows to choose from. We flew Premium economy and there was enough leg room to be comfortable. The seats were also comfortable. I would fly AA again if the airfare isn’t expensive.
Most miserable flight ever. We waited almost 2 hours on the runway because the flight was oversold. American offered $1200 credit. Then there was some nonsense about weight distribution. Ridiculous. No food for 8 plus hours on the flight. I will be writing a letter.
British Airways staff are very polite and willing to help.
Terrible. The flight was delayed two hours due to weather. Then when we got on the plane, the first pilot ended up timing out and we had to wait for a second pilot. Second pile came on board and we tax it out. Had to return back to the gate because of an unruly passenger. Then the copilot timed out. Had to wait for new copilot. Also had to wait for maintenance to check for fuel. Then found out the second pilot timed out and we had to wait for a third pilot. Was ready to go and then needed maintenance again for another issue. In the end, it was 2 o’clock in the morning when they announced that the flight couldn’t go because the third pilot and the second copilot had timed out.
It was fine, older plane with limited entertainment, otherwise fine.
Bad experience. The seat room are very tight. The food is not good and the breakfast has no hot drink.
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
I've taken British Airways before and it has been great. On this trip to Spain and Portugal we had two BA flights. On both flights we were taken by bus from the terminal out to the plane on the tarmac. There were many older folks on these flights, and to ask people in their 70s to lug their carry-on and personal items up the long mobile staircase to the plane entrance, is very disturbing. I won't be taking British Airways in the future. Many people on these flights were very unhappy.
It was a good flight overall. Nothing to add. Keep it up!
Flight to get to Barcelona was cancelled and then the next flight was overbooked. Cancelled the entire trip and went elsewhere. Fighting with iberia to get my money back. Ill never book this carrier again!
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
Good Poor. service onboard No food. Low quality for economy plus
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
Crew was excellent, great customer service, checked luggage took 1 hour and a half to come out at the baggage claim, the only negative thing about the flight.
Not only were the aircrafts spacious, but the crew was friendly and efficient. I was so gracious for the included meals on the longer flight (8+ hours).
It was great. Enough space and room for legs . Great service to.
Well unfortunately our connecting was cancelled and next flight delayed. Was in airport 9 hours. Flight itself was good. I’m sure it was a FAA problem.
The flat beds. Other than that, the place was not clean.
No WiFi working on either flight. No leg room at all, the seat in front of me left dents in my knees. If I put the tray down, it was so low it was propped up by my knees. (I’m only 182.9 cm) I’m usually cool on planes, but the planes were both hot during taxi and take-off.
Why don't they board from the back of the plane to the front. We have to move by all the people and their luggage to get to the seats.
Everything excellent except for bag drop off. We started at the D area and that was so slow that it was eventually closed just as we were about to go to a station. We then went to F. We got one suitcase checked and then the screen showed that the station was no longer operable. There were long lines everywhere so we had to ask if we could butt in to the next station to finish. Again, this was the only incident, otherwise it was an excellent flying experience
Flight was delayed but my previous flight was as well so It worked to my advantage. This was my first time in first class. I don't think they ever stopped feeding us. The seating area was very spacious and comfortable. The attendants were wonderful, warm, friendly and very personable.
horrible! after going through hell and back to get a flight home after my flights got cancelled I also had a delay of 2hrs stuck inside the plane because of some technological problem.
Not so good with their baggage handling as they damaged one of my check in luggage
