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Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.
I paid for reserved seats but didn't got them at all
First class payment but wife’s seat broken, would recline but not lay flat. On previous flight, delays and ground crew malfunctions connecting jetway made us miss flight to Houston. I asked twice for a cart to assist us getting across the massive Istanbul Airport, but was denied. We are both over 70.
The flight departed on time and the staff was professional.
My mother got sick and dying and i have to change my flight and they charged me $2260 that is redisclose.
Process for on line checking needs a lot of improvement. Very frustrating.
My flight had two legs. When checking in at the first leg the agent offering for a deal to upgrade the leg to first class for $199. He then claimed I would be able to upgrade the second leg once I got to the next airport. I declined and when I inquired about upgrading at the second airport, the cost was $1,300. I also had an issue at the airport lounge. I am allowed one guest in the lounge. My friend came in the lounge for less than 5 minutes and left when she couldn’t get a sleeping suite. I wanted to bring in another friend. The airport staff first started acting as though they didn’t understand English and then became upset when I asked for their names so I could file a complaint. As an elite member I knew they could do more but were not. One of the agents started over talking me and walked away mid conversation dismissing my request for assistance. A man claiming to be the manager said you were asking for her name. He also never tried to assist me or see what was going on. He claimed the interactions were recorded and management would see everything. I’m not sure how that would assist me days later. I am sure it didn’t help that I was a black American woman.
I will avoid this airline as much as possible. Service was rude, and I don’t think the crew knew how to answer a CALL LIGHT. I pushed my call light on the ohare to Istanbul and the Istanbul to Thailand flight because I was very very thirsty. NO ONE CAME. I pushed it twice! NO ONE CAME! Why have a call light when no one will come? My experience was the WORSE AND I WILL NEVER EVER FLY WITH THIS AIRLINE AGAIN. The cabin crew needs to learn MANNERS AND BE RETRAINED on their jobs on how to be helpful and kind instead of being short with their customers and ANSWER CALL LIGHTS! I honestly wouldn’t be suprised this airline goes out of business.
My whole body was paining after such long flight. Seats are small. Leg space is too small. Food is good.
Terrible. Flight was 3 hours delayed and I missed my other flight to my final destination
To take off on time but warned about a possible delay by enail which was good
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.
Late boarding with inconsistent excuses. Bulk head seats were very small and uncomfortable. 1 tiny candy bar and a water were only food provisions. Food for purchase was unavailable.
My ticket was cancelled unannounced and I was left stranded in the air port
My parents travelled through british airways. Service was very poor. They were not able to eat anything in the flight due to poor customer service in the flight.
Messed about all day by airport staff. BA staff onsite refused to help, while we were with airport police regarding a theft. Had to pay £300 for new flights, and the new flight was 3 hours late leaving. Horrific
Undocumented cargo processung delayed flight 1 hour. After getting all the way out to take off, we had to go back to gate for 45 min + processing & refueling. :(
Changed the gate at the last minute but still very organised and lots of communication.
The experience is really poor. It doesn’t feel like You are flying business class. The saving point for them is crew was really good