Cons: "Hotel was rubbish"
Cons: "Seats are very tight and are short on comfort. The "occupied" toilet signs not working causing queues. On meals, forget the things that are impossible to to sustain in a fresh/tasty state, like melon, Tomatoes fried, certain types of sandwich where the bread absorbs any liquid/juice, overuse of rolls. The meals are tested under almost clinical conditions, who ever travels Economy and tastes the food in situ. Put more of the edible foood in. People prefer a single course meal as against a 3 course with dead ends on each side of the main."
Pros: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Cons: "The entertainment wasn’t working initially."
Pros: "BA cancelled my flight, but did offer an alternate on Lufthansa on same day,"
Cons: "Being notified of the cancellation, instead of accidentally finding out about it. Very poor or lack of communication regarding cancellation due to pilots' strike."
Cons: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."
Cons: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Pros: "Food and in-flight entertainment.0"
Cons: "London Concorde first Lounge is old, food and service terrible, toilets dirty. And that is the best they got. Will try to avoid BA and only use if no other option. LH and AF much better in Europe"
Cons: "The crew did not speak in Catalan. Leaving from Barcelona, I assume Catalan should be spoken in the plane."
Cons: "No food served on this flight."
Pros: "Crew was great. Accommodating and welcoming."
Cons: "Food quality could have been better. Snack was very poor before landing."
Pros: "Kind crew helping a frightened passenger"
Cons: "Terrible, frightening turbulence and illogical birding. Why not bore back of plane to front of plane?"
Pros: "You get what you pay for, the price for this flight was resolved able."
Cons: "There was limited time to manage credit cards and give out snacks. There really needs to be a better system."
Pros: "Food and entertainment"
Cons: "Frumpy and unkempt crew. No longer offer complimentary coffee or anything. You must pay for everything. Had to give my carryon bag even though there was lots of room inside the plane"
Pros: "Boarding efficient and polite"
Cons: "Old plane. If there was food they didn’t offer (said they had drinks) . When we asked they said we missed it. No WiFi or entertainment . Seats without modern headrests."
Pros: "staff very considerate, decent food with several snacks in-between, would fly them again readily"
Pros: "The cabin crew went above and beyond to work around my bit allergy. They were so helpful. I loved the free cocktails and wine as well as meal service."
Pros: "Late taking off, but made up time in the air."
Cons: "For a long flight, it is very cramped."
Pros: "Could be better"
Pros: "Flight itself was fine."
Cons: "Boarding was chaotic -- over an hour in line (and I have priority) and nearly missed the flight. Not providing free water or something is an embarrassment. Money-grubbing has its limits."
Pros: "The on board service was good"
Cons: "The check in service wasn't gd; staff not very helpful"
Pros: "Pilot gave good communication of flight progress, and arrived early."
Cons: "Slow boarding and disembarkation processes."
Pros: "There was no event happening. This was good :-)"
Cons: "No sodas, no water, no food on this flight. I'm still pissed off."
Cons: "I dentertaintmentid not like the two hour delay. No snacks and no"
Cons: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."
Pros: "Extremely pleasant crew!"
Cons: "Very crowded flight and plane."
Cons: "Flight delayed & on a 2+ hr flight you don’t give anything free to drink. What a sorry airline. Not even human."
Cons: "cold bread"
Pros: "The crews are OK."
Cons: "Flight attendants worked just as salespersons. Almost 4 hours flight without food and drinks (did not bring even a glass of water). It is a full price company, but served as l low cost airline. BEWARE!"
Pros: "Excellent food and service."
Cons: "Seats were too tight on the A380."
Pros: "I had extra leg room."
Cons: "The TV screen was in a stick and it had been used so much that if I didn't pull it forward all the way it would not stay up. Then when you try to put it down it hits the wall in front of you and doesn't tuck in."
Pros: "The flight left on time and the flight attendants were attentive and helpful."
Cons: "It has been a week and British airways still hasn't delivered my suitcase."
Cons: "Why can't Germany load planes from concourse ramps instead of busing and so many stairs. Frankfurt airport is so poorly designed and how much of my ticket is for buses and bus drivers, etc."
Pros: "The variety of in-flight entertainment options. The headrests. The staff was particularly helpful and courteous."
Pros: "Everything was organised.Didn't even waste a minute.I should say excellent service being my first trip withBA"
Pros: "Bought food before boarding..."
Cons: "Have to buy food...No more drinks and nacks"
Cons: "Rude staff, messy service, lack of information and communication"
Pros: "Civility in the boarding process, bathroom cleanliness and on time departure and arrival."
Cons: "Poor entertainment system and choice. Some parts of the main cabin were dirty. As an asthmatic, I tend to be quite sensitive to dust etc. The age of the plane. Some of the flight attendants seemed not as friendly on request of some, not all, service."
Pros: "The service was good. I felt bad for them because of the number of cards they had to process."
Cons: "As of mid-January, any flight less than 5 hours includes no complimentary food or drink. Cash and check are not accepted, and the card processors are slow. This meant the stewards were in the aisle for quite a while dealing with this, and access to the bathrooms was hampered."
Pros: "Nice plane, nice people, comfortable seats most importantly for coach though a bit cramped"
Cons: "person in seat reclined and their seat hit my knees and was uncomfortable"
Cons: "I was unable to check-in online or select seats, and was thus relegated to a middle seat. Never happens when I book directly at ba.com - so clearly, they penalize people who book through an airfare wholesale site. In addition, they typically offer an upgrade promotion ($$) online or at time of check-in, but when I asked they said they weren't offering any - despite a colleague who booked directly on ba.com being offered one. Won't ever make that mistake again - not worth it."
Cons: "The luggage is missing"
Pros: "My flight was delayed on my way out, but the service was really great. The flight I made it onto was fairly empty and the flight attendants encouraged people who were sitting in a packed row to spread out. It was truly a great experience."
Cons: "The food was not very good. I wish I had gotten the vegetarian option with the sliced apples. Also, the smell on the plane was not very good. Need a light scented lavender air freshener that also kills germs. Or something with a very faint scent to clean the air."
Pros: "Seat with greatly appreciated leg room by exit door for which I paid a premium of over $100."
Cons: "Seat by exit door which was uncomfortably cool/cold due to the imperfect seal around the door."
Pros: "Short and convenient flight"
Cons: "My hand luggage was taken to be checked in"
Pros: "Food was great and the crew was friendly. Overall enjoyed the flight."
Cons: "The check in took way too long. Sat there for an hour to check in my luggage. I thought i might miss my flight but i was two minutes before takeoff."
Pros: "Nothing amazing its opposite, ryanair.com its the worst airline in Europe or maybe on the world. EU parliament should closings this airlane"
Cons: "no chance to be better, I think its all Passenger should expect only its will be worse"
Pros: "Great crew"
Cons: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Pros: "Flight on time staff very friendly and efficient. All good."
Cons: "All was perfect."
Cons: "Entertainment and seats"
Pros: "Cheerful staff."
Cons: "Being allocated when we booked seats apart to make us pay £11 to sit together. All we can take from this is that it was another money grabbing exercise by Ryanair as there were plenty of empty seats available when we boarded!"
Pros: "Ease of boarding with priority."
Cons: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Cons: "Kayak did not forward me bookin confirmation and I paid extra 60€ At Ryanair no customer service desk. Nearly missed flt. Never again w Ryanair"
Pros: "Crew were fab."
Cons: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Pros: "On time"
Cons: "Filthy seats and pull down trays and chaos boarding as people being asked to change seats"
Pros: "Plane has more leg space than other commercial lines I’ve used."
Cons: "Expensive baggage fees for no cabin baggages. Non sense carrying baggages up to the plane door for them to pick and send below."
Pros: "Nothing -apart from the fact I eventually got to the destination I needed the same day!!"
Cons: "The delays. The lack of information. It became obvious we were not going to leave on time. But No announcement. nobody told us of the delay - or why. Then the conflicting information. Technical problems. Flight cancelled. Go to Ryan air deal to organise your own forward travel. Then - once back through Police & customs. No - flight going to happen!!! I have more to say about service & crew - but no space"
Pros: "Efficient - low cost - no frills - worth paying the few euro extra for seat, priority boarding and cabin bag . Bus to station is right outside airport In Treviso and it is only $3.50 for train to Venice sl ! Bargain travel can’t get much better than this :)"
Cons: "Perfect for the price"
Pros: "We got there alright."
Cons: "The Ryanair website wouldn’t allow me to check-in online and when we arrived to check in in person my father and I had to pay €60 each to print our boarding passes! All my experiences with Ryanair this far (2) have iformed me that I will never fly with them again."
Cons: "The heat in the cabin was way too high"
Pros: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Cons: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Pros: "Very efficient and organized"
Pros: "What’s there to like?"
Cons: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Pros: "I can't think of anything."
Cons: "So many add on expenses, additional 47 Euro for a checked bag, 15 Euro to pick our seat, etc.. Tickets ended up being more expensive than Olympic Air, even though they were more affordable on the surface. We ran 20+ minutes late, Boarding was a zoo. We were told we couldn't take a small back pack on the plan and had to check it, once on board there was more than enough room to put it under my feet. others had the same size bag or bigger."
Cons: "Everything about Ryanair"
Pros: "Nice staff, flight was fine"
Cons: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Pros: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Pros: "Managed to sleep most of the way so the journey went very quickly"
Cons: "The flight arrives too late but just early enough not receive any reimbursement regulated by either regulations. Terrible flight! Everytime I fly with Ryanair I always tell myself: last flight! Hopefully next time I listen to myself"
Pros: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Pros: "Polite cabin staff."
Cons: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Pros: "Everything was perfect, the crew das very helpful and the pilar very kind and he explained everything pretty well. No complaints."
Cons: "I love the flight bit the take off a bit rude."
Pros: "Cheap and convenient"
Pros: "Crew were friendly and polite"
Cons: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Cons: "A little late setting off"
Pros: "Checked bag for free at gate. Got a window seat"
Cons: "departed 15 mins late."
Pros: "Very cheap ticket"
Cons: "Nothing really"
Pros: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Cons: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Cons: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Cons: "Bum-rush for boarding; "final call" for boarding happening more than 30 minutes before flight was due to leave."
Cons: "Everything. Poor customer service. Fees galore. Fees for picking a seat, 30 euro to print a boarding pass? are you kidding me? over 90 euro to check two bags, seriously?! This airline is a joke and I will never use it again."
Pros: "Too small of seats"
Cons: "They make fare look cheap but by time you pay for seat/boarding/check. In etc it's not cheap.... end to end experience check in, boarding and flight crew was miserable... never again"
Pros: "Got me to Barcelona with time to spare."
Cons: "Realized I could've taken my baggage on board and stored it overhead after I watched larger bags than mine stored over head. I was given the impression I had to pay baggage fee."
Pros: "On time flight"
Cons: "Walking through endless sales & loud music to get to airplane"
Cons: "Seats are too small and don't recline. There's no entertainment. We sat on the aircraft for a hour without any explanation on why we were waiting."
Pros: "I chose Ryanair because of their 10kg cabin baggage allowance. They've really improved from my past (and after that I swore I'd never use them again) experience. Really slick."
Cons: "Constant trying to sell you extras."
Pros: "Disgusting service from the staff whom were rude, short and unprofessional. Not only was the flight delayed but there was no announcement regarding the flight delay how much time we had to wait on the tarmac."
Cons: "The staff, the delay, the lack of information and more delays"
Pros: "The price was great if you don't have to pay for luggage. If I could have put my bag in a seat and buckled it in, I would have saved money from the luggage fee."
Cons: "Th boarding process was started too late and it would have gone more quickly if they boarded the back of the plane first. But we did arrive early which was great."
Pros: "Friendly staff, arrived on time despite poor boarding protocol."
Cons: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Pros: "The service was quick and easy, the plane seats were not too squished together, and they were accommodating to everything people requested of them."
Cons: "Ryanair required a 45 euro penalty fee claiming I had not checked in adequately. I had attempted to on my phone after receiving an email on vacation but the online app did not take me through everything needed. It was not clear when I booked via Kayak that additional information was required prior to boarding the plane. My husband is taking another flight within Spain with Iberia and I called them upon my return to avoid a similar charge. They claimed they do not charge that type of penalty and everything can be handled at the airport. I was told by Rayanair that I had to take care of it at least two hours before flight time and I had to pay the penalty.."
Pros: "Love the price"
Cons: "Service can be improved upon"