Cons: "Very good I like it👌"
Cons: "The boarding announcement speaker was broken, so the flight attendants needed to yell out."
Pros: "The crew did great"
Cons: "During covid-19 they are not even attempting at providing a modicum of social distancing. Every seat in both of my flights was completely filled, meaning that we were squished up next to everyone despite any efforts to stay 6ft away from each other in the airports. Many passengers were wearing their masks incorrectly (not covering their nose, TAKING OFF THE MASK TO SNEEZE) and were not being asked to wear their mask properly by staff. I felt completely unsafe and won't be flying American again until there is a vaccine for covid."
Cons: "there was no social distancing"
Pros: "I made it safely"
Cons: "Delayed twice, had to circle at destination, gate wasn’t ready."
Pros: "One crew guy seemed to have a chip on his shoulder. Most others seemed happy."
Cons: "It was cramped; it wasn’t overcrowded."
Pros: "Flight arrived a little earlier than expected"
Cons: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
Pros: "Good entertainment, seats were ok."
Cons: "I paid for a seat with extra leg room and then was told at the gate that there were none of those seats left, despite the fact that I booked and paid for that seat 3 weeks ago!"
Cons: "My entertainment screen was not operating. Could not recline my seat."
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Pros: "Pilot made up time from Montrose to Dallas. 737 is more comfortable than some of the planes in use currently."
Pros: "Upgraded seat on the Boeing 777 was near the exit, and I had plenty of legroom."
Cons: "Although British Airways and American Airlines are alliance partner companies, their systems don’t behave as such. It took me too many attempts to mention in order to simply upgrade my seat. The booking locator number is different for both airlines, and no one ever informed me of that critical information"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "We landed safely; Beautiful infotainment screen that did NOT work"
Cons: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
Cons: "The flight attendant dint even offer me water and just passed by me."
Pros: "Captain shared important delay info"
Cons: "Row 11 middle seat awful"
Cons: "Delayed for three hours due to weather"
Cons: "I had to run to make it to my connection because the flight was an hour and a half late."
Pros: "Had a exit row seat so we had extra space. Of course we had to pay extra for it. Friendly crew."
Cons: "Old plane with an overhead TV. :("
Pros: "Airplane food was good"
Cons: "I was in the air 24hr, the trip was as good as it gets."
Cons: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
Pros: "The plane was new and clean, the staff was extra nice, there was a tv screen in each seat. The flight was very much on time."
Cons: "The food is so, so. The seats are extremely narrow"
Pros: "But, the customer service was good."
Cons: "The flight was cancelled."
Pros: "They left my 72 year old dad without the assistance that was contracted!"
Cons: "The gate attendant wouldn’t talk to me on the phone and my dad couldn’t speak due to a stroke"
Cons: "Hi, I couldnt make my flight as I was very ill and when I called to reschedule it, I was given a form to fill out and no help. So I am STILL stuck on Barcelona, trying to figure out how I can change my ticket and how much that will cost me. Why does it take a form? Why can't someone give me a price quote?"
Pros: "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
Cons: "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."
Pros: "Attendants were pleasant and helpful. Baggage was broken but replaced with new one in Philadelphia."
Cons: "No entertainment options at all in this flight - system was down."
Pros: "La organización para abordar y salir del avión es excelente. Muy buena atención de los empleados. Avión limpio y con opción para entretenimiento y cargar los equipos electrónicos. Muy buen vuelo."
Cons: "Nothing bad."
Pros: "The flight was equal to AA service I have had on a regular basis."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Pros: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Cons: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Pros: "Lost bag, came on later flight Totally disorganized TSA on Dallas very rude"
Cons: "the new seats are awful"
Pros: "Assigned seating, snacks, touch screen media feature."
Cons: "Staff could have been more friendly."
Pros: "The crew was great."
Cons: "One of the worst flights ever. The plane was jammed. My seat was in row 20, directly across from the lavatory. The light was one every time they opened or closed the door. I had people standing right next to me with their rear ends in my face. The plane would be fine for a short trip with that many people and such small uncomfortable seats (and I am a little person 5'1"). But to put that many people on a "cattle car" for a 6 hour flight... no bueno. Also, I could not check in online to get seats and I wasn't able to upgrade. My husband was stuck 13 rows behind me. Worst flight ever."
Cons: "Seats that are smaller and more cramped than even the customary seats on domestic flights. The "breakfast" constituted yogurt and was served literally 42 minutes before we landed."
Pros: "Arrived. Crew was nice."
Cons: "Seat too small, cramped leg room. Was told there was no space for my carry-on and to check it, but there was plenty of space when I got on plane."
Pros: "Roomy aisle seat"
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "I had lots of space to my self"
Pros: "The crew was excellent, timing was superb,"
Cons: "Gate personnel was not as accommodating. Didn't seem like they wanted to help."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "It was delayed for about a half an hour. Other than that it was great"