Cons: "The ife screen was extremely slow and unresponsive."
Pros: "Flight attendant warm, courteous and authoritative at same time."
Cons: "Seat hard. Space tight. I am 6’4”"
Pros: "Crew was amazing and seats were comfortable."
Cons: "I could not make it for the 1st part of my journey due to personal circumstances. There was no notification from Lufthansa that my return journey would be been cancelled as well. I found out 1 hour before the actual flight. Was offered a replacement ticket for over £900. Bought a new one with BA."
Cons: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."
Pros: "The crew did their best, but the seats were very uncomfortable;.The food was uneatable."
Pros: "a320 was comfortable"
Pros: "We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!"
Cons: "I was sick so couldn’t fly, spoke to customer care and they refused to let me change my flight"
Pros: "Space in cabin, friendly crew and nice food"
Cons: "Shorter stoppage ;)"
Pros: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Cons: "Te cabin pressure gave us headache. always happens with the A380 though."
Cons: "Good food, on time and semi comfortable seats"
Pros: "Very amazing"
Pros: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Cons: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Pros: "Staff were excellent. Helped me with storing my insulin in the fridge."
Cons: "Departing the plane into steps to z bus carrying heavy bags with no help."
Pros: "Short flight but staff very attentive, food good."
Cons: "Our flight was cancelled by the airlines due to mechanical failure. Told us to go home and wait for email on what to do. No compensation"
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Staff is great"
Cons: "Food is not good."
Pros: "safely arrived; very pleasant crew"
Cons: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Pros: "Just fine."
Cons: "My eyes got so dry that I couldn't see very well for a few hours after landing, everything was hazy and glowing, like I had a film on my eyes. I've been on way longer flights before and I've never experienced this, it was scary."
Pros: "One of flight attendants lent me her phone charger to charge my phone which absolutely saved and they were just generally very pleasant and easy to interact with."
Pros: "Everything went well."
Pros: "Poor customer service dealing with bag delayed for 5 days, almost all of my holiday was over by the time the bag came and I was promised my bag would arrive on day 2, 3 and 4. Didn't arrive til 5th day"
Cons: "Late baggage, incompetent staff who each told me a different lie about when the bag would arrive"
Cons: "Incorrect advice from check in staff at Dublin re transit visa requirements"
Cons: "I was not allowed to take my cabin bag and was forced to check it in at the checkin counter. The reason mentioned to me was the flight is small. Contradictorily, travellers after me in the queue were allowed to take cabin bags."
Pros: "Their service is excellent on board ."
Pros: "Flight was on time. We boarded and left on time. Flight attendants were friendly and courteous. I was happy to get a complementary sandwich and drink on such a short flight. We arrived at our destination earlier than expected. Seats were no frills, but decent. Overall good experience."
Cons: "Boarding is stressful. A free for all. I wish they would announce and board one section at a time. I'm traveling with children! I don't want extra stress of people being so pushy. Also,on arrival the bus back to the terminal was similar."
Pros: "It was all great!"
Pros: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
Cons: "I was denied boarding on the Dublin to Munich leg of my connecting flight from Newark to Munich. My ticket was booked through Lufthansa, but the transatlantic leg of my trip was operated by United. When checking in with United in Newark, I received two boarding passes, one for each leg of the trip. I arrived on time in Dublin for my flight to Munich and tried to board the plane for Munich with the boarding pass I had printed in Newark. After scanning my ticket, the Lufthansa employees at the gate informed me that they had no record of me or my plane ticket in their system. I showed them the email confirmation for my ticket, but they still could not find any record of my ticket in their online system. The employees seemed more concerned with boarding all passengers as quickly as possible than assisting me. After being denied boarding, I had to go back through passport control to change my flight, and ended up getting to Munich nearly 6 hours behind schedule and missed an entire day of vacation. A Lufthansa employee told me that out of every partner in the STAR alliance, United is the ONLY airline they have had this problem with. I find this inexcusable, I will be AVOIDING ANY United/Lufthansa connecting flight from now on."
Pros: "crew, food, seat location, service."
Cons: "Entertainment selections were limited."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "Crew was very friendly and eager to help, as I was traveling alone with a baby"
Pros: "The experience was fantastic, can not critique at all. They made a 14 hour flight a great experience and even a 5hr layover be relaxing. It will be hard to travel with other companies now"
Cons: "It will be hard to travel with another airline"
Pros: "free wine."
Cons: "Planes are old and cramped. Our plane gave us the "personal entertainment option" which meant you had to use your own device since they are too cheap to upgrade the planes. However, this international flight only had american plugs so anyone without an adapter was SOL. I tried to watch the large screen at the front of my section but they showed the movie Lion that is in Hindi and therefore had subtitles and I couldn't read the words from 12 rows back. The boarded process is like a cattle call. DO NOT FLY UNITED!!! I thought I was flying Lufthansa but it was a bait and switch situation."
Pros: "I liked when I thought I had my new booking."
Cons: "When I found out that I was a week late for my flight. Argh! Stuck in the airport at the moment."
Pros: "Solid selection of new release films."
Cons: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Pros: "Good entertainment selection"
Pros: "Good service except added an extra flight to my trip and"
Cons: "Pilot strike rerouted added a flight and 12 HRs"
Pros: "New crew on first flight but they we're even"
Cons: "Not much. Left sitting on a plane for over an hour & 1/2. Then taken into a door where I illegally entered the country. My passports seized. No other flight available to Dallas. Sent to Newark, NJ & missed the next flight to Dallas because Lufthansa lost my scooter. Someone pulled it by a wire and it doesn't run correctly. VERY BAD EXPERIENCE!!!"
Pros: "the crew was good"
Cons: "the food was poor"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Cons: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Pros: "Wonderful flight, way more comfortable but in the other economy class I've been on"
Pros: "Roomy flight, professional crew, great service."
Cons: "Check in with an extra bag or overweight baggage is cumbersome. You must first check in, then take bag elsewhere to pay fee, then take bag back to check in."
Cons: "Delayed - but made up for later!"
Pros: "The crew was very kind."
Cons: "There was a lack of communication with boarding and there was no one to check us in at the airport. We are paying you thousands of dollars, perhaps you could have someone check people in."
Cons: "It would be great if they had free drinks and snacks"
Cons: "Making and being offered a solution that wasn’t two days later. When our plan had to emergency land due to engine surge there was no one working at the Norwegian desk. You had to wait in line for an hour and a half for a person to give you a slip of paper to call. They should have just told everyone"
Pros: "Crew was nice. Food was quite good"
Cons: "Comfier seat, more clear boarding process, more entertainment options, more leg room"
Cons: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Pros: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Pros: "We upgraded to the premium seats, which is VERY worth it. The service was great and they were dressed like I was flying in the 30's with their matching gloves. They had some technical difficulties with the plane, so we left 2 hours late to fix the issue. Luckily, our comfy seats made it easy to wait"
Cons: "The Paris airport had barely any waiting room, and when they called out Premium seating, we didn't know where the line was due to all the people standing around. They needed someone calling out for hands and guiding us to the line."
Pros: "Good legroom"
Cons: "Flight was delayed by over an hour"
Pros: "Free wifi was great!"
Pros: "They were organized"
Cons: "Being told you have to pay for every meal prior to the flight and you don’t even get complimentary water, earphones or anything.... for an over 8 hr flight it was very un accommodating."
Pros: "The crew was ok"
Cons: "There should at least be allowance for one luggage and if you don't have to use it, it's ok. An international flight of over 7 hours should provide food on the flght. Luggages should automatically transferred t the next flight."
Pros: "slept the whole trip"
Cons: "my dreams i guess??"
Pros: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Cons: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Cons: "Pretty good cheap filthy on the 787 Dreamliner!"
Pros: "I liked the fact that the plane was empty and I had 3 seats to lay down and sleep"
Cons: "- no pillow, no blanket - late with no information (the plane on our gate was reallocated to another flight) - food was bad for the price and I was starving between the 2 meals"
Pros: "Arrival and departure close to on schedule. Flight crew somewhat helpful during the boarding process finding space for carry on luggage."
Cons: "Economy tickets don't get offered a glass of water the entire trip!! Completely ignored by flight attendants during flight."
Cons: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Pros: "Same comments as above."
Cons: "Same as above"
Cons: "Seat option Food selection Noise Crew was not nice"
Cons: "Our recent trip from Newark to Paris was a series of missteps by norwegian. Some of them costly to us financially and some simply very annoying. It is not worth going into detail here. Suffice to say that it is simply not worth it to fly this very poor airline."
Pros: "I never leave bad reviews, but the service was not great."
Cons: "It was a 9 and a half hour international flight and my tv did not work. There were no complimentary meals. We also got stuck on the runway when we landed for an hour. So we were on that plane for almost 12 hours"
Pros: "New 787. 9 hr. flight. Seating in Economy. Was one of the best 9 hour flights I have experienced in some time. Only issue not having a better seat. A bit tight. But, for cost of fare it was ok. All else fine. Yes, many comforts cost. But, that is standard for many lower cost airlines. We have been using Norwegian Air for several years now. Already looking to book several long-haul flights w NA. Delays in boarding aircraft seemed to be security. Not NA"
Cons: "At times, the cabin staff seemed a bit slow. Otherwise, I have no complaints."
Cons: "No food or drink Over $200 for 2 pieces of luggage"
Pros: "I was in the premium cabin and the crew was great, all smiles and excellent service. You could tell they were genuinely good people. It was an overwhelming positive experience and I was extremely satisfied."
Pros: "There was nothing that was good about this flight."
Cons: "- Could not check in online.. (this is the 21st century) - 1 check in bag should be standard on all transatlantic flights! I only found out I had to pay for my bag at check in bag drop. - Basic food should be standard on all transatlantic flights! - Water, tea/coffee should be standard on a transatlantic flights! I mean c’mon, who pays for water on a long haul flight? Is that a joke? Who comes up with these pricing strategies? A transatlantic budget airline? Stop ripping off travelers just to make a quick buck.. Evil are those who negotiate partnership deals like this without keeping your customer in mind. You are in the service industry for crying out loud! - If any of such amenities are not offered on long haul flights, that needs to be EXPLICITLY NOTED IN BIG BOLD LETTERS DURING BOOKING. - Very poor understanding of customer behaviour and flight booking.. - Price discrimination by having to pay for standard amenities on long haul flights is evil and unethical"
Pros: "Flight was 1 1/2 hours late leaving London. Crew was ok."
Cons: "No meal served on an 9 hour flight .... no blanket or pillow WOW didn’t realize that was possible"
Cons: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Pros: "The had a good selection of movies and the seats were very comfortable."
Cons: "During the flight the aircraft was really cold."
Pros: "Entertainment options were the only good thing about this flight."
Cons: "On Tuesday, November 1st, 2017, a girlfriend and I flew from Newark, NJ to Barcelona, Spain on an Economy flight. I have flown both internationally and economy before, but I have never been on a flight, especially a 7 hour international flight, where I wasn't even offered water! The crew didn't even make eye contact if you didn't purchase an upgraded flight. I didn't expect a meal flying overnight, but I've received pretzels and a soft drink on 45 minute flights! How is that we received meals and drinks, and the proper hospitality on the return flight, also without purchasing the upgrade? Maybe it was because the return flight was operated by Hi Fly. Norwegian needs a lesson from Hi Fly on how to treat their customers! I will never fly with Norwegian again, and will share my experience with anyone contemplating flying with this carrier. Shame on you, Norwegian!!!"
Pros: "Staff were courteous and the anenities were good - plane itself excellent"
Cons: "Four hour delay in boarding put us too late into London for a planned festivity."
Pros: "Boarding and crew were very good"
Cons: "Movie and TV selection was poor. Food was poor, selections I wanted were not available."
Pros: "I felt this Airlines was very accommodating, efficient and easy to travel with. The flight crew that we had both coming and goin were very good. AND of course, it felt like getting to Europe was finally manageable in the time needed to get there. Now west coast travelers can almost go as easily as our east coast counterparts!! Please Norwegian... bring us more!"
Cons: "Being a true foodie, and having opted to fly Premium Class, perhaps it would have been better to get our food NOT served as a boxed meal."
Pros: "Booked this as was going to Denver direct and ESD a fair price. Generally well looked after."
Cons: "Not made clear that this trip did not include food unless purchased separately but spotted It day before so purchased our own to take on board. Was actually better as we had what we wanted and most importantly could eat/sleep when it suited us. Not offered any drink not even water but had our own. Nearly slipped up with baggage as did not purchase bags coming back as missed the point while booking. How many people book return flights and don't bring bags back? Should have been an 'are you sure' check."
Cons: "I was running late for my flight home to Dublin I had 40 minutes until the flight was due to take off. The guy on check in was extremely rude and sent me off in an awful panic to my gate. It was an emotional parting with my partner as I won't see him again for a few months and this very rude employee didn't help at all This was my second flight with Norwegian in the space of a few weeks and I could very well be a regular flyer as my partner is in Sweden for the foreseeable future. This guy gave an awful representation of your airline. People get delayed these things happen he wasnt one bit nice about it and I was very unhappy how I was treated"
Pros: "Flight time was shorter than the reported time on the ticket."
Cons: "The wifi connection was poor & no individual TV screens to watch movies. Also, no music during flight."
Pros: "I liked being able to watch free movies."
Cons: "I didn't like that you had to pay for drinks. Usually beverages on an airplane are free to customers."
Pros: "Fantastic value. Clean plane with good cabin crew. We took off on time, had a pleasant flight and landed safely and on time. What more do you want?"
Cons: "I'm glad i paid the E11 for a seat with leg room. It might have been tight otherwise for a flight over 2 hours. Worst coffee I've paid for anywhere recently. This was a big black mark for me."
Pros: "The free entertainment"
Cons: "The crew had no authority in the cabin. There were two drunk men loudly laughing, talking, and cursing for the last 3 hours of our flight and the crew never did anything to quiet them down. Also the crew members were the least friendly flight crew I have ever encountered in my travels"
Pros: "The plane was clean and there was a lot of space for luggage. At baggage claim the bags came quickly."
Cons: "The crew seemed like it was their first day on the job. I understand they were probably trying to provide quick service, but they were running around chaotically and were not very friendly. They seemed cold. Also on a long flight charging for water seems ridiculous."
Pros: "Did not keep us informed of the delay and I was not offered anything to drink."
Pros: "Every thing was on time. The crew very courtous and kind with the passengers."
Pros: "I always feel the plane itself is newer than other companies. The batcheooms seem bigger which is nice."
Cons: "I can never figure out if I am getting food or not. My ticket said light & tasty meal and when I tried searching for this on the Norwegian site all I could find is that I could purchase a meal on board or in advance. So of course I brought my own snacks on board and was surprised when the staff said they had prepared a meal for me. This really needs to be more clear. I'm tired of wasting money or food. I also had seen all of the movies already so I wish there was a bigger selection."
Pros: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Pros: "The plane is designed to establish a different cabin pressure which helps your fatigue when traveling long distances and it works! The place is quiet as well and there's an avg amount of space in coach."
Cons: "No wifi? Just seems odd for a new plane not to have that as an option."
Pros: "Smooth plane ride"
Cons: "lack of communication between customer service/gate workers and actual crew members.this resulted in not having bassinet for daughters in plane. -Can't fly together with multiples. Seats for parents flying with infants are window seats, which is an obstacle, especially when changing tables in bathrooms are only on the other side of the plane -food overpriced. Snacks on plane cheaper and better quality than meal provided"
Pros: "Comfortable seats, entertainment system, good meals, friendly crew!"
Cons: "Checking in had a long line"
Pros: "This is the first time I flew Norwegian Air. Nice new planes ,very comfortable. Very friendly staff. Overall I liked it a lot. They do give a lot of value for your money"
Cons: "I only wish they would have some entertainment"
Cons: "Less time at the AirPort after landing"
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "Check in process is stupid and staff was very unhelpful."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Cons: "Rude gate agent and they played the blame game as to why they were late!"
Pros: "You got what you paid for"
Cons: "Delayed , everything is nickel and dime"
Cons: "We spent a lot of time standing in lines."
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "Flight was ahead of schedule! Cheap and efficient!"
Pros: "Friendly staff... Arrived in peace"
Cons: "For the low cost flight it was flawless"
Pros: "on time quick boarding from both ends of the plane friendly staff"
Cons: "No tv or entertainment"
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Arrival is horrific"
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Cons: "Boarding was haphazard and painful."
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Cons: "Terrible customer service. Rude people working."
Pros: "Neat plane and friendly hostesses"
Cons: "Lousy timing flight was delayed over an hour"
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The airport was great"
Cons: "Flight was late leaving, the airport kept changing gates so people were running back and forth, a lot of turbulence in flight."
Cons: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "Over crowded. Uncomfortable seats"
Pros: "A quick flight."
Cons: "The additional charges for checked bags. LOTS of additional charges!"
Cons: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Cons: "Everything, especially the employees"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Pros: "I liked the price."
Cons: "I didn't like the fact that the employees at the check-in counter had less information about the flight than I did (I informed them that it was running late). Then when the flight was two and a half hours late, there were no employees with whom to talk about how to help me make alternative arrangements when I got to my destination (the lateness of the flight significantly disrupted my travel)."
Cons: "We did not know when we bought the tickets that there is a $45 dollar fee for checking in at the airport. We received a reminder email in our inbox a few hours prior to our flight, but we were already traveling and our WIFI access was limited, so we did not see it. It cost an extra $90 dollars to check in and a bit of stress as we were attempting to check in before the two hour mark using the airport internet that was spotty. We ended up missing our checkin by minutes, and had to pay. It was like being on one of those timed amazing race shows. $90 dollars!!! Won't do that again."
Cons: "Over 1 hour delay! Really terrible"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."
Pros: "Service, quick boarding"
Cons: "Finding a place to print my boarding pass"
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."