The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
First of all we couldn’t check in online, then we learn at the airport we were on stand by for KLM’s mistake of overbooking. The seats were not comfy at all. Our luggage got lost.
Klm start boarding while somw air issue in the plan
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Good food. Excellent crew service. Clean aircraft. Narrow seats and isle.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
One of the vstewardeses wanted to bump me of the plane for absolutely nothing. There is CCTV in the plane ans everything can be verified. Very disappointing , you all will see, o other 5 years and the passangers who does not smile to flight attendent will be bumped off...
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
One of their staff was so rude with discriminative. Such a reputed airline shouldn't hire such kind of arrogant attendants.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
I was on SAS, not AeroMexico. How the great have fallen. I used to revere SAS-no more. First off, I was charged a $150 for two checked bags (that's almost twice what the bottom-feeder American Airlines charges). Talk about predatory. The aircraft was a crappy Boeing 757, with a seat pitch tighter than a cut-rate airline like United or Frontier. That was one uncomfortable seat, not leather, but rough cloth. Most of all irritation, no soda or snack on a four hour trip. Wow, cheapskate cut-rate airline. They used to be very comfortable and generous, but that was a decade ago. Never again, that's for sure. The crew was friendly and professional ad they did get there on-time - the only positive aspect of this experience.
The special need food was awful and gave no alternative.
This was my return flight and it was 100% different than my out bound. Better seats and great food for sure. As i was disappointed last time but this time they made up for it
The two transatlantic flights we took on Scandinavian, between Los Angeles, and Copenhagen, were significantly less enjoyable than other SAS flights we have taken, particularly within Europe. The flight attendants seemed overworked. There should have been more attendants servicing the plane. The food was particularly disappointing. Lettuce on the salad was frozen. A snack of a tikka masala pita was less than tasty. The flights did leave and arrive on time.
I feel the service staff do not treat American customers well. I also feel there may be discrimination against minorities.
Nothing special or negative. Pretty typical flight…no freebies in the way of food etcetera, but none were expected.
They were all bad because SAS was at fault and cost me my time. I will never fly SAS again.
Staff was fine. But plane offers very few free services.
We arrived at the airport 2 1/2 hours early and barely made our flight due to a 90 minute wait to check our bag
I paid for wifi and it worked about a total of 5 min. Feel ripped off
The crew was first rate. They allowed me to switch my middle seat to an isle seat and it made my flight home so much more comfortable.
Everything went very smoothly I loved having the earphones and the blanket and the staff was just super friendly
I was advertised a free seat selection for a "Smart" fare through BusinessClass.com. I was never able to select a seat. I thus paid extra for a bill of goods I was never provided. would love to speak with a representative of Kayak
The boarding time for this flight was ridiculous, longest in all my time flying. There was a problem with the original plane so it was switched at the last minute. Not a good substitution. We were delayed in departing. The bathrooms for economy were not adequate. The crew were pleasant but not present in the economy section, in an ~ 8hr flight only twice did they come through offering water, easy to get very dehydrated. I had to go and ask every hour for more water. The seats were cramped, and I have no idea what they did to the coffee but it was undrinkable. The food, was disgusting, utterly inedible, I am stunned by the lack of care and quality with the inflight service, very disappointing, I had expected better from Aer Lingus.
Excellent cabin crew. They helped a number of passengers with mobility challenges and a mother with a 3 year old and an infant. Better than most other airlines by far. Well done Eduardo!
Good, I slept the entire flight so I cannot add many inflight details
Internet didn’t work more than 30 seconds at a time. Stared at my seat for most of the flight.
We had a connection flight in Toronto and the checked bags didn’t arrive to the baggage claim area 1.5 hours later- this caused us to miss our flight because of the delay. I called Aer Lingus to see if they could help, but since I booked it through a third party on Kayak, they said they couldn’t help. Are you able to help with this? We needed up getting a hotel and renting a car for the solution.
I didn't know if the plane was even go And the plane shook like it was from the same era as Indiana Jones
We traveled with my 90 year old mother and she was well cared for by everyone from the wheelchair attendant to crew. Greatly appreciated!
flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.
Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.
Just pushing back from gate now. Boarded into fourth aircraft with 13 hour delay to scheduled departure. Crappy experience.
Notified as to why there’s a delay with our flight.
They boarded us but somehow did not manage to record us boarding, so rather than check if we were onboard they removed our bags from the aircraft. I got a call from Ryanair staff in Dublin when I landed in Madiera asking me where I was!!! When I said I was in Madiera I was told what had happened. Our bags were to be sent to Madiera the next day via Manchester, they didn’t arrive. They are now due to arrive two days before we leave. I don’t see myself using Ryanair again unless I am forced to and even then I may just refuse.
Flight was over an hour late. Boarding was really messy with long queues at the plane.
Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.
Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.
The punctuality of f the flight was super: we left on time and arrived about 20 minutes early - and the cabin crew were both friendly and efficient. The only downside was that Ryanair appears to have resumes its old obsession with sizing cabin bags again after a long and welcome absence.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
This experience was a complete disaster. At first the flight was delayed. No reason given why the flight was delayed. Once transported to the plane (by bus) and waiting on the tarmac, the flight was canceled. The next flight was 6 hours later and that flight was also delayed. Horrible experience and lack of communication from the airline.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
The plane was comfortable and spacious. Unfortunately it was delayed and I had to pay for coffee.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
Horrible. The plane didn't land on time. Again left delayed 1 hr. Then landed in different city Poznan. No one there was from Luthansa. We were dropped off like animals. No food, no instructions. After 2 hrs we got a bus! 1 bus for all the people from the plane. 4 hrs back to warsaw. Arrived at 11pm at the airport in Warsaw. Again No one from Luthansa. I had to sit spend a night at the airport to get a bus to my final destination in Poland. Shame on Luthansa!!! Will never fly in my life! Paying $1400 for the ticket with 2 delayed flights, nothing offered for inconvenience!!! Bad bad
We were helped whenever needed and had a pleasant flight.
This was a terrible flight. Crowded flight. Difficult boarding. Our bags were lost and never made it to Budapest. Here with no bags, and unsure if we will get them. Terrible flight. Will avoid Lufthansa and Frankfort in the future.
