It will get you where you want to go. Power did not work on ether of the 2 planes but staff was lovely. Wood like to see a improvement to the food as the amount was small but the main issue is the food isn't tyed to the location your going to the airlines own culture. So that would have been nice. Staff was crazy nice and even helped me with a very tight connection
Friendly staff. It was extremely cold in the cabin. I've asked a crew member if they could increase the temperature but there was no change.
I did not use entertainment on board, so, cannot really evaluate. the flight was fine.
The crew were unprofessional with a racist element. I was physically abused as well from one of the crew members
Flight was on time, staff are friendly and helpful onboard.
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
I tried to upgrade to premium economy anis seat online during the checkin process. The payment didn’t work due to a technical glitch on KLM’s website. I wasn ’t able to change my seat unless I called Amsterdam. Since I was in Canada and there’s a time difference this wasn’t practical. So when I arrived early to Ottawa airport my seat wasn’t available and I could only get a middle seat in premium economy which isn’t great. These middle seats are priced at the same rate as an aisle seat which makes no sense.
Booked connecting flights with KlM. My serving flight was the furthest part of the airport. On arrival in Zurich. My two cases arrived but only one carry on belong to my son. His three suitcase didn't arrive. After enquiring we discovered they were still in Amsterdam. We landed at 11.12. We eventually left the airport just after one.
I travel frequently. The flight was late again... KLM should really try and be on time
I requested wheel chair assistance , it was confirmed via email that inwoood get it but I didn’t get it . The last leg of my trip to Nigeria was the worst.
The staff on the flight were utterly brilliant; there was a young man who was particularly exceptional. Boarding was quick and seamless, and service was great! Seats were fab, as was the entertainment and its ease of access
i’m The staff on my flight were amazing as always, beautiful professional staff, they do amazing job. the food ? room for improvement
The agents at the boarding desk were not very helpful, however the hostesses on board the flight were great, the food was ok, and there were lots for choices for entertainment. I was stuck in an middle row seat which was a pain on a full flight, but otherwise the flight was great.
The man in front of me reclined the entire flight, including during meals, which was aggravating. My screen had issues with brightness and kept flickering in and out.
Still some confusion about my baggage which was disconcerting. It was nice that there was extra space on the flight for comfort reasons. Staff very friendly
Everything was smooth and the meal was delicious. I really appreciated that Aer Lingus still offers complimentary beverages, food, luggage and headphones. It was nice that the main meal also featured some items typical to Ireland including the wheaten bread and Kerrygold butter. I generally found the flight a quite relaxing and enjoyable experience.
The seats are so close that you have 0 room to move. Not acceptable for an 11 hour flight.
Easy process you definitely need 3 hours to get on board from Fuminchino airport
Very quick flight, efficient boarding, and clear and thorough instructions and attention from staff.
Amazing, not too crowded, great temp and the meal was good
I liked that the queuing was very quick and boarding was easy
flight delay was announced after passengers were staged to board the flight. Communication regarding subsequent gate changes was poor.
Although our departure (DUB) was slightly delayed we reached our destination (LBA) ahead of schedule. The price was very competitive too (around €100 return). Plus, the departure times for both legs were very good: 13:05 and 15:10, respectively. I gave a neutral rating for Food and Entertainment because I didn't avail of either.
Just pushing back from gate now. Boarded into fourth aircraft with 13 hour delay to scheduled departure. Crappy experience.
Notified as to why there’s a delay with our flight.
They boarded us but somehow did not manage to record us boarding, so rather than check if we were onboard they removed our bags from the aircraft. I got a call from Ryanair staff in Dublin when I landed in Madiera asking me where I was!!! When I said I was in Madiera I was told what had happened. Our bags were to be sent to Madiera the next day via Manchester, they didn’t arrive. They are now due to arrive two days before we leave. I don’t see myself using Ryanair again unless I am forced to and even then I may just refuse.
Flight was over an hour late. Boarding was really messy with long queues at the plane.
Cabin crew couldn’t be less interested. Cabin manager was the most arrogant and the rudest I’ve encountered in many years.
The worst flight ever. Sitting in plane for 4 hours delay and then they change crew. No water or food offered to any passengers including children in that time. Only 2 toilets out of 3 operating for flight with 200 passengers. Only enough food available for about 7 rows of seats depending where you sat you might be lucky. Cabin crew very unfriendly.
Big delay on run way not much explanation why, missed a important meeting in Dublin, maybe if they did nt persist measuring everyone bag over 2 cm we would have got off on time.
We boarded the plane and waited for 30 minutes ultimately for them to cancel the flight due to engineering issues.
Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.
I wish seats were not reclinable. It's so claustrophobic when the person in front of you spends most of a nine hour flight leaned all the way back. The crew was really nice though and the dinner (red Thai curry) was pretty compelling.
Lufthansa staff was fantastic, but the airport was a mess. I was at this airport in the past and I have never experienced any problem, but this time it was nutty because of soccer tournament: UEFA 2024 championship
What food? What entertainment? The questionnaire does not make sense.
Staff was rude in business class. Luggage was damaged and nothing was done about it airlines.
We were helped whenever needed and had a pleasant flight.
The transatlantic leg was on Discover Airlines. I’m 6’2” and the extra leg room seat was acceptable, the seat it self was moderately comfortable (slightly softer than a church pew). The food was a standard economy fare. Frankfurt to Prague leg was on Lufthansa the business class was as advertised 10 across the board.
2 transfers in Germany requires Schengen visa. Lufthansa representatives ensured us that this is not the case. Yet, we were not allowed to board. Lufthansa even refused to refund the fees we paid separately to purchase seats.
It was only an hour flight, but at that, it was still late
