Pros: "They were nice, rushed through beverages, but since it was a short flight that's understandable."
Cons: "The top cushion on the seats could be less bulky."
Pros: "The flight attendants worked hard to make the flight a good experience."
Pros: "Seating and leg room much better than Ryan Air!"
Cons: "Pre landing food was not edible , otherwise good"
Cons: "The flight took off late, arrived late and we missed our connection to Salt Lake City. We had to change terminals and they were on the opposite side of the airport. Had to spend the night and have not yet started with Aer Lingus to get some satisfaction."
Pros: "The only thing to like was for the transatlantic flight they have a pretty nice selection of moves and show to watch."
Cons: "Not enough space to write all the thing wrong here. I will never fly Aer Lingus again."
Pros: "Everything except the food"
Cons: "The food."
Pros: "I liked the fact that Aer Lingus screwed up so badly that I got to fly United back to Chicago instead of Aer Lingus."
Cons: "They could have gotten us to and from our destination on time. Ten hours late coming in and 24 hours late getting out. They could not have lost our luggage for 5 days. The logistics people haven't a clue. I feel sorry for the customer service people who have to work for this organization."
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "Seat was fine ! I was very thirsty and no free water.."
Cons: "Free drink/ water !!!"
Pros: "When my flight was cancelled due to weather they got me on to another flight right away and I didn’t miss my connection. However I waited in line for an hour and a half, maybe I was lucky because I was near the beginning of the line. There was only one person for awhile helping re route people."
Pros: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Cons: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Pros: "Crew outstanding"
Cons: "Boarding is outside."
Pros: "Aer Lingus flight was great - comfortable seats, good entertainment options with movies an music and good food!"
Pros: "Easy boarding"
Cons: "Arrive a day later no sleep to LOST MISSING bags for both myself and my daughter."
Pros: "I made it on the plane because they decided to delay the fight for the ones of us that almost missed our flight so to the flight from Dublin being late."
Cons: "The Food!"
Pros: "Very pleasant, competent, attentive, efficient crew."
Cons: "I did not like the delay in departing for Frankfurt-- missed the rental car and a meeting scheduled with a friend. Lufthansa for Frankfurt managed to depart on time. I know this may be out of your control."
Pros: "Staff is very friendly. With the right backing, this could have been one of the best short hop airlines."
Cons: "Boarding is a mess. Make people stand in their groups and enforce these animals to board in an efficient manner. Every other major airline does it. Staff is TOO friendly because these customers rush the gate no matter what and the staff is fine with it."
Cons: "You can not bring a hot drink on board,but they give you hot drinks on board it doesn't make sense.. The seats are very small on a 9 hrs flight,the arm rest should go up for some space when available..There should be at least a vegetarian option for people who don't eat meat.."
Pros: "Timeliness of flight and service on board."
Cons: "We upgraded 7 travelers for priority boarding. However as we got through check in, 2 of us were told we had to check our carry on. Mind you our carry on was the same size (exact same suitcase) as 2 others in our party who did not have to check in their bags? "Priority Boarding is now only €4.99. Be the first on board to store your cabin bag and relax in your seat before take-off." I believe I am entitled to a refund based on the info on above taken directly from the Aer Lingus website."
Cons: "Extremely uncomfortable. The seats were too close together and not enough room, but overall the airline is great. Will travel with them again, but will travel business class next time."
Pros: "Better food than on British Airways flight from San Francisco to London. More comfortable on Are Lingus than on British Airways flight from San Francisco to London."
Pros: "We arrived minutes earlier."
Cons: "The cabin lights after dinner were supposed to go off so people could sleep. The lights were going on and off uncontrollably the last few hours of the flight. Flight attendant said the plane had issues with the "control panel because it was an old plane". The worst part was when a female flight attendant wouldn't move her feet over a few inches while sitting in her chair, so that I (a pregnant woman) could use the closest bathroom to my seat in the back cabin. I had to ask her twice and both times she confirmed "She was on her break and would not move her feet" so that I could use the bathroom. Also note, the seatbelt sign was off but that wasn't even her excuse. The bathrooms were dirty and the toilet seats need to be replaced to be asked to sit on those is degrading!"
Pros: "Flight attendants were excellent."
Cons: "Food was so so. Entertainment selection was so so. Entertainment technology was substandard."
Pros: "Excellent service from counter in both Newark and Dublin. Cabin crew was very attentive and complimentary food and beverage was just great!"
Pros: "short and uneventful...friendly staff!"
Pros: "The seats were comfortable"
Cons: "3 hours in the machine and not even a soda or bag of peanuts for a flight during lunch time. This was not American Airlines, it was Aer Lingus. They want to sell drinks, snacks and duty free. Hey, we were already paying enough just to be in the jet!"
Pros: "The flight left almost on time which was good and landed a little over 20 minutes late which was ok."
Cons: "I had a window seat and felt very crammed. Also, we had to wait close to an hour for our luggage to come through. That was most annoying."
Cons: "Seats very uncomfortable with very little padding. I'm glad I went to seat guru.com prior to my flight so I could bring a seat cushion!"
Pros: "comfortable flight."
Cons: "no vegetarian options for meal, unless arranged ahead of time...which was not an option."
Cons: "Date: Mon, 11 Sep 2017 09:26:17 -0500 Subject: Re: How was your Aer Lingus flight to Chicago? The Aer Lingus flight was fine, but Vanama, the middle agency that youhave processed my tickets through- caused me a lot of stress. The daybefore my flight, I was trying to check in, and I received a message thatmy reservation was cancelled. I called Vanama, who rudely put me on morethan 30- minute hold on the phone, told me that Aer Lingus would not dealwith them, but the customer directly. I told him(Daniel of Vanama) that Ihave paid for my fare, that it was their responsibility, not mine to dealwith the airline. Never-the-less I tried calling the Airline, severaltimes, and listened to their own voice messages up to 2 in the morning ofthe day of my flight. Lacking sleep, and still not packed, I went to bed, went very early to the Madrid airport. I knew by the look on the AerLingus(Cristina) staff that there was a problem---she went ahead issued mea boarding pass, told me to go to the ticket counter in Dublin, and ask forhelp. After going from one floor to another, and another, to twodifferent staff-the problem sorter at Aer Lingus told me, Vanama never issued the ticket. That they should not have let me board the plane in Madrid, but he said he took care of the mess. Now you want to know how my flight went."
Cons: "The map feature wasn't working on the flight and the sound quality for media was very poor and sporadic"
Pros: "SItting on the aisle near the toilets"
Cons: "Seat curved up on the sides which strained my back & thigh muscles."
Pros: "Having meals covered by the airport hotel, and quick access by car to downtown Dublin."
Cons: "Wasn't able to get to IAD when I wanted to (on same day)."
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Pros: "Good in flight entertainment system. Lots of options."
Cons: "Be very aware of your seats proximity to the restrooms. I paid for the extra legroom seat that turned out to be where everyone waiting for the restroom stood. I felt very bad for the passenger who was seated directly across the aisle from the restroom door."
Pros: "Flights were smooth and on time. Boarding was fine. I could walk around. Restrooms were clean. The egg breakfast dish on flight from LAX to Dublin was yummy."
Cons: "The seats are too small. I'm 5'11 and had to have my legs in the aisle even though there was nothing under the seat in front of me. The sound system for movies and pilots was hard to understand - not clear. Aisles too narrow."
Pros: "Very helpful and exceptional in flight staff. Ground crew helped us through customs very quickly and made flight transfer very easy."
Pros: "Same as previous flight."
Pros: "Staff ruth, no asistent help, no staff on airport of rayanner in Dublin, dirty flor inside of plane I will never ever never never travel with Rayanner Slow slow service with both/ cheek in and boarding"
Cons: "No good coustumer service I will make sure non of my famili or friend not gone travel with rayaner OTHER COMPANY MUCH BETTER THEN RAYANER PAYING LITTEL EXTRA BUT NEVER WITH RAYANER 2 TIEMS AND SOO DISAPOINT"
Pros: "I liked that they eventually let my wife and I sit together."
Cons: "The tickets we were assigned were separate. I have no idea why you would assign a couple separate seats, but thankfully they were both window seats and excellent bargaining chips. They partnered with United to get us home and only booked out luggage to O'Hare, which was not our final destination. They lost two identical bags along the way from Barcelona to O'Hare. My bet is they're being rifled through in Dublin right now."
Cons: "We were not seated together. Unable to choose seats in advance or contact them in advance by phone as closed for holiday."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Pros: "I've traveled Aer Lingua several times and been pleased enough to keep choosing AL for my transatlantic trips, however this, the on February 4th 2017 was my last favorite because this time i felt the low-budgetness of travel. there was less leg room, the food was edible, the in-flight A/V was not worth the effort of trying to watch our listen and the crew in my section not very attentive. Having said that, this was a one time mediocre experience that I'm reviewing and hasn't put me off AL at all - it's a good airline and I will continue flying with them."
Cons: "I'm soooo upset about the service after my flight canceled. 1.the staff ignored me when I asked if I could have a VIP to rebook my tickets earlier because my mom got cancel and was going to do the surge . But he went away and never came back, no any response of YES or NO. 2.I don't know why the airline company still need 11 hours to rebook the tickets with all our flight information and our passport liscen numbers already , making us waiting till 3 am at the airport. 3. I asked my boyfriend to talk to the staff on phone, and the staff told my BF that he didn't know my English was not good. I said to him loudly that I had told him , but the manager besides said "don't shout at my staff"to me, even without asking me what happened . I don't think that was a good attitude for the service department, especially to a foreigner. My email address is Chentongtong@wku.edu.cn"
Cons: "Couldn't check in for the second leg of the flight to the US, neither on-line nor at the departing airport, had to go to connections in Dublin. I flew to the US many times and this is the first time an airline IT system does not allow to check in for the US destination. The food was very mediocre. Inflight entertainment didn't work properly."
Cons: "There was no complimentary food at all not to mention about baverages and hot drinks. Te flight was pretty long, almost 3 hrs so I was expecting litlle bit more, especially after 8 hrs connecting flight."
Pros: "Crew was good. They were a bit slow with the drinks and food though."
Cons: "The seat in front of me was broken so every time the passenger in front of me reclined, she was basically in my lap."
Pros: "We were flying from Chicago to Paris and I choose a later connecting flight to make sure there were no issues. We arrived on time and asked to get on the earlier connection if there was room. Initially we were offered the change for a fee (those are the rules) but we were not willing to pay the extra expense and began to leave the counter. We were then offered the change at no charge. We were very thankful as this change/getting to Paris earlier allowed some sleep time to get over our jet lag faster. I flew Aer Lingus a few years before and was pleased so choose them again for this trip and they did not disappoint. I am a fan."
Pros: "Food was very good and crew was very friendly"
Cons: "Seats were very small... very uncomfortable travel 10hs in a tight seat!"
Pros: "The atendió"
Cons: "El embarque"
Pros: "Cabin crews are kindley attended."
Cons: "It's O.K. with good price."
Pros: "Crew was nice and reliable."
Cons: "Beverages should be complimentary."
Pros: "Good seat"
Cons: "Check in counter service is the worst I’ve ever experienced. On board, not all menus were available so I ended up eating the leftovers..."
Pros: "The flight went as expected. there were no surprises."
Pros: "Very personable"
Cons: "Delay in Madrid -"
Pros: "On time!!!"
Cons: "Long walk to our gate."
Pros: "Arrived at destination"
Cons: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Cons: "The crew at flights run by Iberia were particularly unpleasant. Special those in the flight from Madrid to Miami. Ladies we’re particular rude and aggressive when talking to me and my daughters. Basically as if they were doing us a favor wile doing their work."
Cons: "All processed food. GMO’s. No organic options."
Cons: "To be honest, i feel like your pricing is very misleading. I was not prepared to pay $60 per bag in luggage fees. For an international flight, I believe your site should be much more clear in stating whether the fees paid will include luggage or not. I will consider other options in the future to avoid this unpleasant surprise at the airport."
Cons: "The right was late in bi ti directions.long limes to check in."
Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."
Pros: "Never again Vueling"
Pros: "Smooth flight"
Cons: "Food could have been better in board"
Pros: "Great check-in process. Friendly, helpful crew. Well-maintained aircraft."
Cons: "Iberia charges for everything in in-flight service (even soft drinks)."
Cons: "Few minutes late. Which caused us to miss our main flight. Still have no luggage. Why would flight like that be scheduled so close together. Impossible to accomplish after going thru customs."
Pros: "Left on time."
Cons: "Plane is extremely old and should be put to sleep. Business class on this plane means younger an empty middle seat and narrow standard seats. Not worth it for business, check airplane model before you book."
Pros: "Very short flight."
Cons: "The stop in San Salvador is very disorganized."
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."
Cons: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Pros: "The AA Tampa crew need to train the IB crew on customer service"
Pros: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Cons: "The service was aweful. Right from getting my ticket, to getting served on the flight. Staff needs major improvement."
Pros: "Nothing in particular. Very standard."
Cons: "Before boarding, crew member had each of us throw our carry on luggage through a hole in the wall (no, they didn't help), down a chute (yeah, a slide... not a motorized belt or anything), watching our luggage hit the ones below. No one was below to catch them, and we saw them slamming into each other, some falling on the ground. Highly disturbing!"
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Pros: "On time. Polite crew. Plenty of USB chargers."
Cons: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Pros: "Seats were too crowded. No leg room."
Pros: "Emergency exit seats. Very narrow though."
Cons: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Pros: "Smoothest flight ever"
Cons: "No beverage of any sort offered"
Pros: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Cons: "The only thing that I wish was different was that they had a vegetarian food option available"
Pros: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
Cons: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."
Pros: "Only nonstop flight from Madrid to LA"
Cons: "Iberia, please renew your crew or give them some hospitality training"
Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Pros: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"
Pros: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Pros: "The fly was on time"
Cons: "Kept us waiting for five hours"
Cons: "Seats do not recline. Not even water was offered."
Pros: "747 has smaller cabins so even economy doesn't feel like cattle class."
Cons: "Standard food choices poor, chicken ran out after 5 rows. Mushroom risotto unrecognizable. Worth paying for an upgraded meal. Drinks service woeful, only 1 or 2 at seat services on 9.5 hour flight."
Pros: "Excellent flight. Iberia had outstanding service"
Pros: "Cres was great and the food"
Cons: "Flight was 4:30 hour late"
Pros: "Great entertainment set, neat reclining seats and nice crew."
Cons: "Plane departed early effectively leaving my luggage and vacation. Why did we leave gate 10 minutes early?"
Pros: "Decent selection of movies on individual screens. Blanket and pillow provided (it did get cold). Food was hot and decent."
Cons: "Seats are randomly assigned unless you pay them more. This causes last minute seating delays as people negotiate with others around them and you still don't end up with your companions or on an aisle/window seat of choice. Seats have an average amount of room by today's standards (less than Jet Blue but more than United). Crew is stingy with water. Flight was delayed with ever-changing departure times. Then boarding was started and stopped with no information."
Pros: "Got my vegetarian meal which was good"
Cons: "They lost my luggage on my return flights which ruined my holiday"
Cons: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Pros: "It felt like a top airline, fast boarding, great service."
Pros: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Cons: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Cons: "Air conditioning at the gate"
Cons: "This is a budget airline. It was a decent plane, the crew was very friendly. Being a budget airline, food on board has to be purchased separately. There is no entertainment on board. The seats didn’t recline. Overall it was good value for your money."
Pros: "Quick, cheap, and convenient"
Cons: "Like riding a park bench through the sky"
Pros: "Very friendly staff"
Cons: "Food selection was not available"
Cons: "boarding was slow"
Cons: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Pros: "Everything is good"
Pros: "Short flight and pilot seemed very comfortable during turbulence"
Cons: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Pros: "Very bad experience , the crew was rude and not helpful .plus lost my luggage"
Cons: "Customer service was not good at all"
Pros: "The seats are good"
Cons: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Pros: "Clean, nice crew"
Cons: "More than 1 hour delay"
Cons: "Vueling agents gave 6 different conflicting times for the delay"
Pros: "It arrived at its destination in one piece and not on fire"
Cons: "Tiny seats, plastic seats, late as usual."
Cons: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Pros: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Cons: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Cons: "Check-in process was a nightmare not well coordinated and took forever"
Cons: "The boarding time has been changing every few minutes since the morning. I arrived in the gate where there were about 30 people with boarding passes but no assigned seats all overbooked. Half the people left on a bus then boarding stopped and we're returned back to the terminal going through security and hour or so later. The company reps had a big attitude problem and could provide no explanation to what and why anything is happening. In the end they tell us to leave the gate after 1.5 hours wait and look for new boarding info around 2pm. I managed to get on the flight by chance: no updated info was announced - I by chance heard a poor fellow working for the airline trying to find people at a nearby cafe who were supposed to be on that flight. If I had my headphones on I doubt I would be able to board that plane"
Pros: "The individual tv screens."
Cons: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"
Pros: "Safe flight, good leg room"
Cons: "Delayed departure, delayed boarding"
Cons: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Pros: "Short trip"
Cons: "Lack of leg room"
Pros: "It was comfortable, clean and efficient."
Cons: "The crew didn’t know f they had any vegan food."
Pros: "nice enough plane. clean, full. pleasant crew."
Cons: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Cons: "They lost my suitcase"
Pros: "Comfort and friendliness of crew"
Cons: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Pros: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Pros: "Smooth boarding ,clean cabin,smart,comfortable ,nice staff ,on time ,what more could we ask for ? Oh yes! Better food !"
Cons: "Overpriced,ghastly food"
Pros: "Everything was smooth"
Pros: "Nothing. Was too uncomfortable."
Cons: "I couldn't fit my legs in the space between seats, so much so that I had pins and needles in my feet by the time we landed. The food is really expensive. Never flying with this airline again."
Pros: "Friendly, pleasant and helpful staff on board"
Cons: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Pros: "Short 2 hour flight"
Cons: "Much too small space. Felt like a sardine."
Pros: "Flight was on time. Flexible crew criteria with baggage , as it was half empty"
Cons: "2,20€ for 0,5 liter of water is really expensive"
Pros: "Good leg room"
Cons: "Luggage drop and boarding pass took 45 min.- too long"
Pros: "Plane smelled terrible.. nothing complimentary."
Pros: "Nothing good"
Cons: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Cons: "All good"
Cons: "After flight was booked they canceled our reservations."
Pros: "Cheap, fast, reliable"
Cons: "Basic services"
Pros: "My first time with Vueling and it was great."
Pros: "The price"
Cons: "It is difficult to change the conditions of the initial purchase the seats are not comfortable at all"
Pros: "Don't know I slept."
Cons: "They were get 6th disorganized at check in and boarding."
Cons: "Less time at the AirPort after landing"
Cons: "More comfortable seats"
Pros: "Great flight"
Cons: "Everything was great"
Pros: "Not super comfortable"
Cons: "Snacks/Drinks for free"
Cons: "Check in process is stupid and staff was very unhelpful."
Cons: "Airplane was very hot when boarding and didn’t cool down till about 20 minutes before landing."
Pros: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Pros: "Delayed and had to have replacement plane"
Cons: "Delayed and had to have replacement plane"
Cons: "Rude gate agent and they played the blame game as to why they were late!"
Cons: "We spent a lot of time standing in lines."
Pros: "We had a very short flight from Dublin to Edinburgh and everything was good"
Pros: "on time quick boarding from both ends of the plane friendly staff"
Cons: "No tv or entertainment"
Cons: "Slow, uncomfortable system of mass boarding."
Cons: "Arrival is horrific"
Pros: "Very punctual and smooth flight"
Cons: "Seats could not be reclined. Not much space for carry ons."
Pros: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Cons: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Pros: "Grew was nice, professional"
Cons: "Flight was delayed. I missed my business meeting"
Pros: "Quick flight"
Cons: "Nothing free, not even a cup of water"
Pros: "The food options were pretty good."
Cons: "The seats didn't move back at all!!!"
Cons: "Extra baggage cost"
Cons: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Cons: "Boarding was haphazard and painful."
Pros: "Flight went to plan, no problems boarding and on time."
Cons: "All good."
Pros: "The flight was A-okay, but the experience leading up to it was not."
Cons: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Cons: "U have to print boarding pass 2 hours before I did t See this written anywhere . Also they close the gate 30 minutes before and it takes 30 minotes to get to the gate Very difficult process so fate was closed and I had to pay 60 eu for luggage which was never clear anywhere and I had to check-in 3 hours before you have to check in before u can print the boarding pass so I was looking for a boarding pass but could t get it since I didn't know I had to check In???????? Mo5hi g explained anywhere!"
Cons: "Terrible customer service. Rude people working."
Pros: "Neat plane and friendly hostesses"
Cons: "Lousy timing flight was delayed over an hour"
Pros: "It was cheap, quick and easy"
Cons: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Pros: "The airport was great"
Cons: "Flight was late leaving, the airport kept changing gates so people were running back and forth, a lot of turbulence in flight."
Cons: "First, I tried to check-in online but their system was down. I outsmarted them because I took several screen shots of different timelines. When I checked-in at their counter, they wanted to charged me €40. The lady wouldnt believe me when I told her that I tried to checkin online for 2 hours but their system was down. That's when I showed her the photo of the screen shot, she called someone on the phone telling him or her of the situation and that I have proof of screenshots. They finally allowed me to check-in with no fee. Second, When I dropped my 3 luggages, they wanted to charge me for my 2 check luggage allowances. I told the lady that I bought online for 3 luggages allowances,but their system only showed that I only bought one. It took several minutes for them to realized that I was right. Third, maybe because of my lack of sleep and tired of travelling for over a month, i left my shoulder bag under the seat of the plane. My fiancee's and my passports as welk.as £500, smart tablet,camera,credit cards,jewelries and other personal belongings were inside my bag. That day was the last day of our 40days vacation. When I got outside of the terminal, that's when I realized that I left my bag on the plane. I went quickly to Ryan air desk but the lady told me that we have to go to the lost item counter and wait for my bag to show up. I waited the whole afternoon at the lost item counter and the lady there told me to just call them and ask if my bag has showed up. When I got to the hotel, I called the airline for rebooking on my flight back to my country. I went back the next day to the airport,but my bag has not showed up at the lost item counter. I was able to get the contact numbers of Ryan air in-charge of this matter. I requested someone to call the person in cbarge,telling him that my bag couldnt be lost because of strict security inside the airport, after a long wait,they finally said they found my bag. I waited 1 hour for Ryan air staff to turn over my bag to the lost item coiunter. When I finally got my bag, there were only £40 left in my bag and a piece of jewelly was missing. I will fly back to my country today and I will file a formal complain with Ryan air as well as write the CEO or President of Ryan air of the way he runs the business. I'm glad I got back our passports but the whole world should know about how Ryan air run their business. PLEASE,.STAY AWAY FROM RYAN AIR."
Pros: "The flight attendants wont stop talking the whole flight, the temperature is so cold and the lights are never turned off, which makes it impossible for you to sleep on the plane."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "Over crowded. Uncomfortable seats"
Pros: "A quick flight."
Cons: "The additional charges for checked bags. LOTS of additional charges!"
Cons: "I have NEVER encountered such rude people working anywhere. The staff was impolite and abrasive. I had a question on my bag and they would not discuss with me. I will NEVER fly this airline again. On my vacation in Europe this trip, I flew five different airlines. All other airlines were wonderful - this one, absolutely NO Customer Service from check in to the flight. Staff were irritable. Unfriendly. I was told this is their reputation - horrible customer service and staff as they are a "cheap" airline. I've flown budget flights before - I've never dealt with any customer service like this!"
Cons: "Seats don't recline. No leg room. Cattle car feel!"
Pros: "Great price and convenient . On time"
Cons: "Tight quarters"
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Extra fees for luggage. Tiny seats w/out reclining"
Cons: "Everything, especially the employees"
Pros: "It was cheap"
Cons: "No food. And the seats were uncomfortable."
Pros: "I liked the price."
Cons: "I didn't like the fact that the employees at the check-in counter had less information about the flight than I did (I informed them that it was running late). Then when the flight was two and a half hours late, there were no employees with whom to talk about how to help me make alternative arrangements when I got to my destination (the lateness of the flight significantly disrupted my travel)."
Cons: "We did not know when we bought the tickets that there is a $45 dollar fee for checking in at the airport. We received a reminder email in our inbox a few hours prior to our flight, but we were already traveling and our WIFI access was limited, so we did not see it. It cost an extra $90 dollars to check in and a bit of stress as we were attempting to check in before the two hour mark using the airport internet that was spotty. We ended up missing our checkin by minutes, and had to pay. It was like being on one of those timed amazing race shows. $90 dollars!!! Won't do that again."
Cons: "Over 1 hour delay! Really terrible"
Pros: "Price from Dublin to Glasgow was unbeatable. They try to get you in the plane quick."
Cons: "They close the door 40 minutes prior, so make sure you get there with plenty of time to line up."
Cons: "Our backpacks cost as much as our tickets. I probably will use them again, though."