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Cons: very easy checkibg, friendly at airport, snd same day reminder

Boeing Dreamliner is my favorite airplane

Pros: Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby.

Cons: They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next.

Staff attentive and good service

Pros: When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service.

Cons: Delayed flight that was a connection and nearly missed my next flight

Staff very attentive and smooth flight

Pros: When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service.

Cons: Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage