Cons: "Snacks need some variety"
Pros: "Crew was exceptionally nice. Live DISH TV unexpected and appreciated."
Cons: "Flight was freezing. Crew was overly concerned about my tree nut allergy. Been flying for 40+ years and this was the first time any one has asked...appreciate it but they went overboard"
Pros: "Great crew great pilot great entertainment"
Cons: "The way we board feels very classist."
Pros: "Good on time flight"
Cons: "Seats a lil tight"
Pros: "The crew was amazing and polite."
Cons: "Nothing needed to be done"
Cons: "Not having a delayed flight."
Pros: "Crew did a great job communicating what was happening while we were delayed"
Cons: "Compensation for our time or schedule mishaps."
Pros: "The crew rocked!!!! Professional and fun. We enjoyed the music."
Cons: "WiFi didn’t work well. Still great flight."
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "I like being able to charge my devices"
Cons: "Better movies"
Pros: "Yes the crew was amazing"
Cons: "Stop being LATE!!!!"
Pros: "Crew was very kind and entertainment was good when available"
Cons: "WiFi in all flights"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Cons: "Virgin Atlantic has had better days. Living off of a long gone reputation. Great staff but old and worn out planes. Code sharing has done them no favors!"
Pros: "The flight"
Cons: "The flight"
Pros: "Baggage came quickly. Flight was on time."
Pros: "Boardin process was Ok"
Cons: "Due to several issues we were delayed in 3,5 hours"
Cons: "Delta changed our seat assignment and our seats sucked"
Pros: "Easy boarding process, on-time departure and arrival and extremely comfortable!"
Pros: "Meal was provided at no additional charge. Pilots were informative on weather conditions. Good crew service."
Pros: "Staff was friendly."
Cons: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Pros: "very friendly crew"
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "The movies"
Cons: "We boarded late, then sat in a hot plane for an ester 30-40 mins because the route got cancelled. They wouldn’t serve us beverages while it was so hot inside. We landed over 49 mins later into Lax"
Pros: "Free movies"
Cons: "Crew wasn’t very friendly"
Cons: "Everything fuckin sucks"
Pros: "The in-flight movie was very much appreciated."
Cons: "No wifi, no leg room"
Pros: "Very grateful they moved me to an earlier flight when mine was delayed due to weather. Impressed with entertainment options."
Pros: "Helpful DCA counter personnel, cabin crew and comfy aircraft. On time both ways!"
Pros: "Short flight"
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Cons: "The male flight attendant my section was very unpleasant to the elderly passengers in my area and just left me very uneasy about the flight"
Pros: "Quick service - uneventful."
Pros: "Happily, the flight was completely non-eventful."
Cons: "The food and snack choices are quite limited."
Pros: "Customer services"
Pros: "I board sky priority or sooner so it always goes well."
Cons: "Delta could do a little more to align people behind the right zone pillars when lining up for boarding. Passengers especially those not used to flying or flying with Delta are always confused. Maybe some stripping on the floor could help or pillars at the front and midway back."
Pros: "Great service very courteous crew. Smooth takeoff and landing."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Good experience overall. Pleasant staff. Movie features were wonderful and helped pass the time."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Cons: "Very nice crew and great food"
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Cons: "I congratulate the KLM crew!"
Pros: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Pros: "The crew is really welcoming"
Cons: "The seats are too narrow and a bit too hard"
Cons: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Pros: "Seat comfortable"
Cons: "Flight was delayed and overhead bin space was very small"
Cons: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Cons: "Not happy to pay extra money for my case"
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Food was excellent, service from staff was friendly, and entertainment options were great."
Cons: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Cons: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Pros: "Sound was broken on my TV set!"
Cons: "Called stewardess twice to assist. No response!"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "The staff was extremely pleasant. Food was good!"
Cons: "Have no complaints"
Pros: "Very friendly staff"
Cons: "They stole my money"
Pros: "Service impeccable!"
Cons: "They have one line of executive class after the kitchen and toilet, is very noisy."
Pros: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Pros: "Service provided by the staff"
Cons: "The navigation of the entertainment system is not very friendly"
Pros: "staff was fine"
Cons: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Pros: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Cons: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Pros: "Everything - Checkin, crew, food, entertainment"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Cons: "What is there not to like about KLM? I cannot find anything."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Pros: "Friendliest economy class service I've ever encountered."
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Pros: "KLM food and service are great"
Pros: "Overall, good flight"
Pros: "Crew was very attentive and professional."
Cons: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Pros: "Nice crew"
Cons: "Better food, some entertainment, better bathrooms"
Pros: "Crew was excellent."
Pros: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Cons: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"
Cons: "They told us there were no earbuds so recommended using our own. Our children had left theirs at home so they ran to get a $20 pair nearby. But the the plane DID have the buds; what we did not have were blankets — the crew said none were to be had."
Pros: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Cons: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Pros: "Everything except the checking in process"
Pros: "The crew was very friendly and provided excellent service"
Cons: "The seat could have been a little bit more comfortable. Then again for a long trip, unless you are in business or first class, it's not going to be that comfortable."
Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"
Cons: "You canceled my trip"
Pros: "Efficient boarding, friendly crew, nice range of entertainment options."
Cons: "An economy seat is an economy seat ...."
Pros: "Baggage arrived with me. Upgraded to First Class because so many of those passengers got other flights the night before."
Cons: "Original 5 pm flight was cancelled because there was no Crew or plane, even though it’s a United hub. Though flight cancelled early, United could not get me home same day so provided hotel and meal. Next day flight scheduled 7:05 then 8 am, but even that time came and went without boarding. 15 hours delayed and no hurry getting the plane to depart at the stated time. Total lack of customer service and concern"
Pros: "The boarding process was well organized and fast."
Cons: "We were unable to fly this trip."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Pros: "I wasn't expecting free in-flight movies and meals, which were very welcome"
Cons: "Flight got delayed 9 hours."
Pros: "Timely, friendly, clean plane"
Cons: "Food was bland!!!"
Cons: "Wish we’d had a bit more legroom"
Cons: "We never got on that flight!"
Pros: "Everything on the flight was very efficient and organized—the boarding process, the excellent and pleasant service, the food, and the entertainment selections. Thank you for making a long flight enjoyable."
Pros: "crew friendliness"
Cons: "selections in entertainment system is very old."
Pros: "Food was great."
Cons: "Entertainment was frustrating"
Pros: "They were nice"
Cons: "They were good"
Cons: "Sold me upgraded bulkhead seat and emergency row on way back. But given regular seats for both flights. Plane change on one flight and they upgraded family to exit row for other. No acommodation from flight attendants. They did offer empty "upgraded" premium economy seats for extra $300 on top of what I already paid. seats so narrow & thin (to squeeze more seats In), my hips hurt for final 3 hours. Miserable experience. Lufthansa fails in customer service."
Pros: "Service was very good, flight was very smooth"
Pros: "The service by the flight attendants was very good starting from the welcome to the end in spite of the fact that it was quite late night flight. Also by fortunate luck I had the chance to sleep as the next three seats to me were all empty in the middle block, which made the whole trip less exhaustive."
Cons: "If the seats next to me weren't empty and I couldn't lay down across all of them it would have been a difficult flight as the economy seats are not even close with economy comfort levels of other international airlines like Turkish Airlines especially the seat pitch size. Entertainment choices could be improved by more recent movies. There were very few selection."
Cons: "Seats on airplane from Frankfort to Cairo"
Cons: "Not enough room. Aisle seat was too narrow and short."
Pros: "Economy premium seating was definitely worth it. I had a great sleep. Stewards were friendly and helpful."
Pros: "Flight attendants, food, drinks and space."
Cons: "Crew very rude unlikely Lufthansa"
Pros: "On time all the time"
Cons: "Food getting worse year after year."
Cons: "Flight delayed by about an hour"
Cons: "bad weather, not your fault"
Pros: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"
Cons: "Seats were not comfortable even in business"
Pros: "My parents had a wonderful experience. Very professional and courteous!"
Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."
Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"
Pros: "The entertainment choices were excellent"
Cons: "Boarding three planes to three different destinations from the same gate is very confusing."
Cons: "flight was late, check-in people were mean and angry to everyone, instead of serving the food straight away since the overnight flight was delaed and then quickly turning the lights off, they waited until 3 hours in to serve food, which meant they didnt turn the lights off until well into the night and only gave us a couple hours to sleep. there were no new movies on board except for batman vs. superman. food tasted weird even for airplane standards. pretty bad overall. i've had better experience with virgin, united, or air france."
Cons: "It was too cold on the plane."
Pros: "Quick boarding and departed on time."
Cons: "Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible."
Cons: "Many people missed their connection at Dublin. I had a horrible ~6hr wait. Aer Lingus did nothing to help or compensate."
Pros: "Good food"
Cons: "We arrived late to Dublin because of weather and we’re going to miss our connection to Leeds so they rerouted us via Manchester but our bags, though tagged “Rush” did not make it on the new flight and we were without them for five days! we still had to get to Leeds so we had to pay for train tickets"
Pros: "Seats are nice and comfy"
Cons: "Flight was late. Ground crew were atrocious and lost passengers and then insisted on counting the whole plane twice (as they got it wrong the first time). The flight was delayed by 4hrs in total and then Aerlingus denied compensation was due. Appalling performance"
Pros: "Crew was very nice"
Cons: "When I checked in, I was asked if I would consider taking a United flt instead of aerlingus. I agreed but the flight had already filled up so the woman checking me in offered to seat me at an exit row. However on check in I realized she gave me someone else’s ticket. It was disappointing. My first f"
Pros: "Good seats. Friendly crew. They were late serving the breakfast snack, must have not been watching the time, but it made me chuckle."
Cons: "The check-in at Washington Dulles was understaffed. Boarding was chaotic."
Pros: "Comfort. Ease of travel."
Cons: "Inflight shopping range"
Pros: "Crew was amazing. Polite and friendly."
Cons: "Seats were not very comfortable and there wasn’t any room to put things in the space under the tray table. Food was below average."
Cons: "Dublin airport - huge lines foe transfers"
Cons: "Food alright"
Pros: "Pleasant cabin crew"
Cons: "Disembark down steps at back of plane onto tarmac then carry bags up two flights of steps, tiring and dangerous of falling"
Pros: "Boarding was quick and easy. The flight staff was friendly and efficient"
Cons: "Food was not good. The plane arrived late, as a result we missed our connecting flight."
Pros: "The ground staff at Heathrow were friendly"
Cons: "The old A320 is among the most uncomfortable planes imaginable, but the flight is short"
Cons: "This was not a British Airways flight. They should have done a better job of communicating that. I wasn't informed until I tried to check in online 24 hours before my flight."
Pros: "Check in was great. On board crew was excellent and very attentive. Many offerings of drinks and food."
Cons: "Boarding was chaotic, free for all situation. Signage could have been better at the gate. One of the TV viewers/overhead lights didn’t work for our party. There was a large chatty group of people that were milling around, standing in aisle, talking loudly for much of the flight. I understand that there is only so much the crew could do about that."
Cons: "I had a 5 hour delay. I had to cancel the trip"
Pros: "Plane, crew"
Cons: "Boarding agent took too long to load the plane which caused a delay which ultimately had us miss our connecting flight Didn't like that Aer Lingus didn't wait for us at Dublin when they knew we were going to be a few minutes late"
Pros: "Almost everything was good. Friendly crew, easy boarding, safe flight even with lots of air gusts (thanks to the pilots!)."
Cons: "Whatever fare Kayak provided was the worst seat (last row next to bathrooms). I wouldn't book through Kayak again and instead would go through the airline directly."
Pros: "Blankets and earphones provided."
Cons: "Couldn’t checkin at British Airways; there needs to be better signage at desk. Flight was delayed and we almost missed connection. Seat would not tilt back."
Pros: "1. Friendly staff 2. Good food on the plane"
Cons: "The cost of luggage - unfreaking real to have to pay for first suit case when flying overseas and they at a cost of $100 per item!!! Definitely not recommending this airline to my friends unless they are only taking carry-on luggage. The cabin room was more cramped then usual also but it was ok."
Pros: "The crew were very professional and courteous"
Cons: "No USB ports and no way to plug in one's personal earbuds. Sounds quality on the airline supplied earbuds was horrible. Gave up on the entertainment offerings and watched movies I had stored on my iPad. And really the worst food I've ever had on a flight."
Pros: "In flight entertainment"
Cons: "They don’t even give you water unless you pay. Three hour flight. Ridiculous"
Cons: "The most uncomfortable plane that I have travelled on. Seat - unbearably uncomfortable. Toilet falling apart, parts of seats falling off."
Pros: "Boarding made sense. They boarded the back of the plane first. Kudos for that."
Cons: "The seat cushions were nonexistent. Less legroom than a mini backseat and no way to upgrade since I purchased on kayak...unless I was willing to pay $4000 more to get premium coach seats. Will not use kayak again."
Pros: "Really comfortable seat"
Cons: "Had to divert to Shannon due to fig. Bussed in FREEZING ancient vehicle to Cork"
Pros: "Friendly helpful crew"
Pros: "Seats and service was excellent. Flight was on time and very organized."
Cons: "I bought a BA flight because I am oneworld premium member. However, I learnt the flight was operated by Aer Lingus after I bought the ticket and I had no benefits."
Pros: "Goo entertainment on Dulles Dublin sector."
Cons: "It would help if ba would hilight fact that this is a code share with are linguistic. Seat were unbelievably small and had to walk to ends of earth for both the gate in Dulles and Dublin. No free food or drink on Dublin madrid sector but thankfully not full so I could stretch out. New planes on both sectors."
Pros: "Flight made great time! Boeing 757 was disappointing as it felt extremely crowded."
Cons: "Flight attendants were not very friendly or helpful (except the one in first class that help us out when needed). Never was asked for additional beverage and no extra with dinner."
Pros: "Friendly crew"
Cons: "Delayed by 30 minutes"
Pros: "check in was efficient."
Cons: "purchase of beverages; lack of understanding food schedule"
Pros: "Staff was very cheery and thoughtful! Made the flight enjoyable."
Cons: "No boarding gate was ever given to us, nor available by looking up online. Caused us to almost miss our flight. Very frustrating to be running around and even the information desk couldn't locate our boarding gate! Aircraft also old and worn down."
Pros: "Lovely crew"
Cons: "Aer Lingus are always late departing, but it was a blessing this time as I'd have missed the connection otherwise!"
Pros: "Ahead of time"
Cons: "Last persons rubbish left in Seat pockets"
Pros: "Great service as usual"
Pros: "Punctuality and cost"
Pros: "Crew on board were very nice and very helpful.Apart from that I am struggling to see how this is a 4 star airline. It's a joke"
Cons: "AerLingus use a Boeing757 on this route and the seats are old, uncomfortable and many have dips in them.The entertainment system is ancient and had limited stuff on it. The food was as bad as airplane food gets. The 'beef' Shepard pie was lumpy and over salted. Also you must pay for beer and wine on this 4 star airline. They use "smart flies aer Lingus " as their advert tag line. In my opinion smart flies someone else"
Pros: "The in-flight experience and service."
Cons: "The fact that my luggage did not initially transfer from the first leg of my trip to the second leg of my trip. I received my luggage by the end of the day, but it was somewhat inconvenient to not have a lot of my personal effects for several hours."
Pros: "Ahead of time"
Pros: "The flight attendants were friendly and helpful. We appreciated being able to preorder better meals. Good selection of in-air movies. Sitting anywhere for almost 7 hours is no fun but it could have been much worse."
Cons: "Small seats. My tray table wouldn't stay up."
Pros: "Boarding was quick and efficient, the flight arrived 10 minutes early."
Cons: "There was no food or entertainment offered, aside from what you could purchase. But as it was a very short flight, this didn't make much of a difference for me. Overall, good short flight."
Cons: "Added 12 hours to my trip and had to rebook on another airline for the second leg. The crew was unapologetic after sitting on the tarmac for three hours. Terrible airline"
Cons: "You can't get a seat assignment until you check in at the airport. I ended up in the very back row, right in front of the galley for a 7 hour flight. No sleep for me."
Cons: "You lost my luggage with my dead mother's paintings."
Cons: "Flight was delayed by 30 mins"
Cons: "Professional staff"
Cons: "Seat 31A: Headphone socket was not working properly, table was broken (didnt keep the food tablet), entertainment system crashed after pausing the movie. check-in baggage was lost during journey and still couldnt get found. Very annoying."
Boarding took way longer than it needed to, direction to the gate was abysmally indirect at the terminal and late to be displayed. So i had trouble finding the area, and after getting there no display of what group was boarding and it took so long to get anyone boarded
Pros: "Everything was amazing"
Cons: "Nice travel experience"
Cons: "Too warm in the cabin"
Cons: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."
Cons: "Flight left late from London."
Pros: "Boarding process was very quick."
Cons: "Some sort of entertainment. There was nothing."
Cons: "It’s hard to get used to not having seat-back entertainment when you’ve had it the rest of the trip!"
Pros: "Meal service"
Cons: "Security at Heathrow. Check-in at b.s. was very v3ry slow. Charged us for coffee and tea flight from map to heathrow"
Pros: "The crew generally is kind and patient. This older aircraft had new seats installed."
Cons: "BA now doesn’t even provide you with a glass of water or peanuts for free. Everything is buy on board like Easyjet or Ryannair. Entertainment is non-existent as are any type of power outlets. Seat pitch is very tight."
Cons: "This flight boarded late without any notice to passengers which caused us to be late into our connecting flight."
Cons: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Cons: "Entertainment system is very old and the flight is also very old."
Pros: "We arrived safely, albeit over 1 hour late"
Cons: "Our hand baggage was taken at the gate because the flight was full. There was a large amount of unused overhead storage on the plane. The crew agreed that they had started to take bags far too early. Despite being taken at the gate our bag was one of the last off"
Cons: "Planes should have WiFi"
Pros: "Economy plus was great. Economy was a little rough for me as seating was much less comfortable"
Pros: "The crew was very considerate of the fact that we couldn’t order special meal, but quite willingly offered as food which is totally the opposite of our the previous flight"
Pros: "Comfortable seats Great raspberries and blueberries. Delicious."
Pros: "The crew was friendly, the food was good, but I have had better. Entertainment was good"
Cons: "The comfort was the worst I have ever experienced. Because it was so bad I will never travel BA again"
Pros: "The crew & procedures were excellent. Perfect timing. I sleep or meditate most of the flight--that's why I rated entertainment a N/A. I know movies, etc. are available; I just don't avail myself of them."
Cons: "The vegan meal was mediocre--a "fresh fruit" platter would be an ideal option."
Pros: "Long wait between flights"
Cons: "No snack."
Pros: "Flight attendants are very helpful. Food options are better than American Airlines."
Cons: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Pros: "Entertainment options."
Cons: "Crew service was surprisingly not very welcoming/friendly. Felt like a burden to request anything. THe food was extremely low quality and lacked nutrition. Food make me feel like he opposite of energized."
Cons: "I don’t want to pay for coffe and a muffin"
Cons: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Cons: "There was no VOD, but I guess this is standard on a short flights"
Pros: "Smaller plane, Embraer, but relatively comfortable seats. Friendly personnel."
Pros: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Pros: "Staff was extremely friendly"
Cons: "Seats were too close and comfort was hard for the long flights. I wish premium economy was better explained to one world partners prior to booking so there would be access to better seats."
Cons: "Flight delayed ! Lost checked bag at gate because of missed connection in London ! Retrieved 3 days later !!!"
Pros: "Punctual on time"
Cons: "A measly bar for breakfast, even Michael O Leary would laugh at that."
Pros: "Crew, service"
Cons: "Seating was bad, broken springs and uncorfortable back support"
Pros: "Pleasant check in process. Long layover tags put on our checked bags On time"
Pros: "Clean and comfortable"
Cons: "Nothing complimentary, no screens on exit row seats"
Pros: "Very spacious seats Incredible amount of legroom Professional staff/flight crew Quick and easy flight"
Pros: "We fly a lot, over 20 flights last year. I was very disappointed in this flight. No water was offered during the entire flight (2 and 1/2 hrs). We had to track down a steward to buy a bottle of water and some lunch. At checkin I was told my new suitcase, a Travel pro carryon was too big to take on. As we boarded I saw many people with bigger carryons. Who makes these rules so inconsistently? On the positive side, we had very comfortable seats, but I did pay extra for them!!"
Cons: "The landing was horrible. Skidded and rough, glad to get off this plane. Not sure I will fly BA again."
Cons: "Flight delayed 1 hour. No drinks included"
Pros: "Restrooms were great, flight was great etc"
Cons: "We need vegan options for the common people."
Pros: "Polite considerate staff and more comfortable aircraft."
Cons: "Shame there are no free snacks or drinks on board anymore."
Pros: "The on-board entertainment system is great."
Cons: "Flight attendants were speedy and sometimes only perfunctorily polite. One continued to pour coffee during extreme turbulence and poured it all over my knee. He wasn't even aware of it, though I shouted from the burn. When I told another what had happened, he only responded, "Okay." Tray slide all over the tray tables because there's no traction. In turbulence the problem was compounded."
Pros: "We didn't crash."
Cons: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Cons: "When I asked for a options, they never answered clearly."
Pros: "Hard to find anything positive."
Cons: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
Pros: "Staff were great"
Cons: "Food awful. Wine was vinegar"
Cons: "It was extremely hot on the plane. for the first 30 minutes there was no ac available and there was little to no help from the staff. I asked for water to cool myself down and ov waited about ten minutes to get it after hitting my help button multiple times. The flight attendants may have been overwhelmed with the requests as there were many just like me who struggled so they came off very rude. The plane was also not updated at all - not personal entertainment and once again, no ac/air for people to control."
Pros: "Short and convenient flight"
Cons: "My hand luggage was taken to be checked in"
Cons: "5.5 hour delay...sat on plane for 3.5 hours due to several unrelated issues...none weather related...airline did nothing for customer satisfixation (no snacks, no entertainment) hen had to deboard for 2 hours until a new plane was secured and worst part was we had a 7 hour flight plan. This flight was not operated by British Air. It was operated by American Airlines."
Pros: "All the awesome films to choose feim"
Cons: "Being squished in a tiny seat next to a huge guy who couldn't help but elbow me the whole flight."
Cons: "It really cut it short in the transfer from my Bcn-London flight to the London-NY one. Otherwise everything was pretty good, except the handling of luggage at arrival that was oddly delayed like in spurts. But the service people on ground were very helpful."