Aer lingus were great to fly with but I got some very confusing calls from chatdeal that I booked with at midnight, 5 hours before I had to be up for my flight telling me I had to “uncheck in” to fix an issue on their end. It wasn’t an option and after an hour of trying I gave up as I had my boarding card already. Boarded the plane just fine. So I don’t know why they gave me an hour of stress just before my flight… I’ll book directly through aer lingua next time
I was unable to make this flight due to cancellation of my first leg. Aer Lingus is impossible to reach by phone, so I am still struggling to figure out if I will lose my return trip.
Booked with less 24hrs before flight. Things could not have gone easier or smoother checking in online & uploading forms/vaccinations on the VeriFLY App. Attended JFK airport and in less then 5 mins I’d checked my bag in at the VeriFLY/Aer Lingus. 10 mins after that I’d been through security and was in the departure lounge. Aer Lingus boarded the plane early, took off on time and landed early. All in all it was a great flight, but the coffee was awful 😣
Pros: "Comfortable, good food and good crew"
Cons: "Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered."
Pros: "On time, as expected, no delays"
Cons: "USB chargers and more modern entertainment systems"
Cons: "Best flight I have ever been on"
Pros: "Hostess were helpful and friendly"
Cons: "Middle seat in first row and my bag half way down the plane so although I could’ve been first off I was in actual effect the very last."
Pros: "Plane was only 65/70 full"
Pros: "US Customs and Immigration pre-clearance in Dublin allowed me to avoid filling out a landing card and dealing with long immigration lines at JFK. Very good selection of films and TV shows via on board entertainment system. Food decent."
Cons: "Selection of amenities at Dublin Airport in the US pre-clearance area is poor."
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Pros: "Very kind, knowledgeable personnel!"
Pros: "plane staff asked passengers that if they did not have a plane to catch to allow those who did to deplane first."
Cons: "Very little information regarding the two hour delay. We heard that the plane was on the ground but there were no busses available to transport us to the plane."
Cons: "Paying for inflight drinks. All US airlines provide FREE complimentary drinks and snacks. Seemed in poor taste to charge for such things made the airlines appear cheap."
Pros: "The Irish accents of the people when we managed to actually get a human being on customer service. Also, the other passengers were nice. Finally, when the flight was cancelled, they did put us up a hotel with a pool. They also have a cool logo."
Cons: "Not only was the flight cancelled (with no clear communication or updates) but the new flights they booked for us weren't recognized by partner airlines and it was impossible to resolve the problem without their help, and no help at all was available this morning. We booked another flight on our own and assume they will pay us back. They'd better or we'll find a lawyer."
Pros: "Flight was ok."
Cons: "No free food or drink service."
Pros: "Crew remained civil under duress"
Cons: "Flight delays going over and coming back"
Cons: "For some reason I am not sure of the flight was late taking off. I think the plane may have been delayed before arriving in Dublin."
Pros: "Staff where unbelievable nice and kind"
Pros: "Not a lot"
Cons: "Flew Aer Lingus twice during our trip and not impressed. Disorganized, late, confusing check in to the point we almost couldn’t check in, and very rude staff from check in to air hostess. Ryan air was better"
Cons: "The boarding and deplaning was awful'"
Pros: "Quick Boarding"
Cons: "Flight was delayed for an hour"
Pros: "Friendly staff"
Cons: "Everything else! No entertainment. Charged you for everything! Water! Coffee which was instant, not even brewed. Plane was older than dirt. Worn interior."
Pros: "Passengers were spread out. Empty seat between each of us"
Cons: "I am tall and I find the rows too close to eachother"
Pros: "Loaded plane back to front. Organized."
Cons: "Hard seats."
Pros: "everything was good as usual"
Cons: "check-in desk couldn't check me through to my connecting flight with Virgin Atlantic so I had 15mins once landed in Heathrow to get through passport security and checkin at Virgin Atlantic desk.... I'm young and fit so was able for the dash but elderly or familys would not have made the connecting flight in that time"
Pros: "Short and sweet but a very comfortable ride."
Cons: "Custom made bike box erroneously classified oversized, but they didn't charge for it so ok"
Pros: "Crew, speed, ease of security at Cork"
Cons: "The lady in 1C who turned her phone on as soon as we hit the British coast"
Pros: "Friendly flight attendants!"
Cons: "Inflight entertainment needs upgrades: better options and better performing screens."
Cons: "Everything from start to finish incompetent."
Cons: "No snacks or water"
Pros: "Flight was fine"
Cons: "The extremely rude ticket agent at the Venice airport that threw my boarding pass at me, even though I was following her explicit instructions. 50 characters isn't enough to explain what happened"
Pros: "Speed of boarding from both the gate crew and the cabin staff. At that hour of the morning the last thing you want is hassle when boarding."
Cons: "It's a very very early morning flight."
Cons: "Entertainment options VERY limited! Plane was freezing the entire flight."
Pros: "Punctual and on time"
Cons: "Nothing really"
Pros: "The opportunity to land close to home."
Pros: "Loved being on a flight for holiday, and knowing I wasn't being overcharged for needless frills."
Cons: "I don't remember if they served a drink, I know things were for sale. But that seems to be the European way."
Cons: "Very few works to check-in luggage and felt extremely rushed to get through security and make it to the plane on time. They did not well accommodate other passengers who were trying to check-in in addition to a large > 50 child group with very poor supervision. At times, the children were yelling on the plane and no one asked them to sit down or behave."
Pros: "The crew was efficient and friendly."
Cons: "Once again, the arm rests do not lift. This makes it very difficult to get in and out of seats."
Pros: "Boarding was quick and efficient. I was seated quickly and the flight took off on time. No complaints."
Pros: "Crews attention to sick passenger"
Cons: "Coffee 3 euros? Pay for everything?"
Pros: "Above average room"
Cons: "No USB charging"
Pros: "Friendly crew."
Cons: "Having to use steps at Cork airport . The cost of tea served in a disposable cup is too expensive."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Pros: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Cons: "All great!"
Cons: "Need to reduce waiting hours at gate"
Pros: "The flight was on time"
Cons: "Very cramped Carry bag allowance too small"
Pros: "I got there nearly on time"
Cons: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Pros: "that it wasn't a long flight"
Cons: "the crew weren't very friendly, from checking in to landing. too stressed out I think. I wasn't made to feel like I wanted to have a return booking. Also there was pressure to add extras that I didn't want. I resisted but when I've paid for something I don't expect to be coerced into paying more for something I didn't need. For example seat selection."
Cons: "Airport security"
Pros: "This flight issues were so plentiful they provided me with knowledge on how not to run an airline."
Cons: "5 X delays, Incompetent pilot, No organisation of ground crew 2.5hr late"
Cons: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Cons: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Pros: "Got home."
Cons: "They managed to mangle the queuing in the terminal, getting everybody on theit feet and I need the queue 20 minutes before boarding started and then have us standing in a queue on the stairs for ten minutes. The flight was delayed an hour or so, and pass Nebraska then asked to take their seats quickly as if they had caused the delay. The crew were tired but polite. Standard Ryanair fight, really, run for the airline’s convenience rather than the passengers’ comfort."
Cons: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Cons: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Cons: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Pros: "Staff good and flight on time"
Cons: "Cost of on board services"
Pros: "Boarding and flying time very good"
Cons: "Noisy passengers (stag party and 40birthday)"
Cons: "Delayed take off 20 minutes late from Cork, now at STN, we stuck on the plane because the ladder and stairs to get off the plane are not ready?????? Do we blame Ryanair???? Second time I have had this excuse while flying with them!!!! Maybe this is what you get when you fly with an airline who cut corners and costs?????"
Cons: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Pros: "Boarded from gate beside the executive lounge."
Cons: "Ground staff made final boarding call too soon. Had to rush from the lounge only to find no passengers had left the terminal steps to walk to the plane to board."
Pros: "That there was a possibility the plane crashed, so my flight would end earlier."
Pros: "No hitches. I recently bought proper cabin baggage with Ryanair approved dimensions and had checked in online so no hassles. If you follow Ryanair guidelines and have requested paperwork and baggage allowance your experience should be incident free."
Cons: "Nothing to declare."
Cons: "The Ryan Air staff were ignorant and complained when asked any questions."
Cons: "all the extra charges... late take off not being able to get the seat desired general nervousness due to low level of confidence in the company"
Cons: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Pros: "easy to check in with self-service check in and bag drop"
Cons: "seats are not particularly comfortable"
Pros: "The boarding was efficient flight"
Cons: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Cons: "Never got a heads up for boarding pass and baggage. I now know to pay $100.00 more when dealing with your competitors."
Pros: "Everything was acceptable apart from their petty ploy to split couples up"
Cons: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Pros: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Cons: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Pros: "Everything was very good"
Cons: "An obnoxious hen party disrupted our enjoyment of the flight. Cabin crew didn't try to control them"
Cons: "The fact that I couldn't go"
Pros: "In flight experience was great."
Cons: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Pros: "Priority boarding that I paid for. Security Fast Track that I paid for."
Cons: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Pros: "Price was ok if you don't have to check in luggage."
Cons: "Had to check on line to avoid a check in fee !!! Seats are crammed, thank God it was a short flight. Long line to check bags & to board"
Pros: "The air crew were excellent"
Cons: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Cons: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Pros: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Cons: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Pros: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Cons: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Cons: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Cons: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."
Cons: "I tried to check in on line but because of their website was unable to. So we were charged 45 euro each for a boarding pass. That is unacceptable. I would not recommend this airline."
Pros: "We had a very good and comfortable flight and were well looked after by the cabin crew,will be using company again well done."
Pros: "This company employs several rude employees which is unbelievable"
Cons: "It is unbelievable all of the "additional" fees that they conveniently forget to mention"
Cons: "I flew from Cork Ireland to PMI and unfortunately a large group of young adults boarded as well. They were drunk, obnoxious, adding around a bottle of alcohol singing loud songs over the announcements. The crew did not control them properly and even had to call the police upon landing. Poorly handled situation that made the rest of the passengers suffer through the appalling behavior."
Pros: "Quick flight"
Cons: "The plane was very dirty. The seat was blown out, no passing at all. The landing was like a car crash. I find Ryan Air has pilots at that can't land the plane smoothly. Never once on all the flights I've taken with them. You get what you pay for, that's what everyone says, right."
Cons: "i have to chick-in online or you will incur an airport check-in fee per passenger of €45/ £45 or local currency equivalent.."